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EliteBet Australia: review and ratings

Reviewed byDasha Goncharova
73/100 Expert rating by Elena I.
Intuitive user interface

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Based at Sydney’s Rosehill Gardens Racecourse, Elitebet is a veteran Australian sportsbook. This Elitebet review will tell you everything you need to know about its online and phone betting service. 

We’ll start by looking at the sports and betting markets that Elitebet Australia offers, as these are the most important things for many customers. Then we’ll scrutinise its betting features in comparison to other sportsbooks. 

Next, we’ll take an in-depth look at the odds available, as these determine your chance of winning and are crucial to determining the strength of a sportsbook. 

To complete our review, we’ll look at Elitebet Australia’s payment methods for deposits and withdrawals, assess whether it’s a safe and secure service and analyse its platform’s usability in comparison to its competitors. 

Pros and cons

  • Live phone betting
  • Well-designed web platform
  • Same-game and race multis
  • Low average payouts
  • Limited payment options
  • Antiquated customer support

General ratings

73 / 100 Expert rating by Elena I
71Betting features rating
66Odds rating
72Payments rating
78Safety rating
82Platform rating
70Support rating
73Sports & markets rating
68% Playscore based on 5 critics
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General info

Launch date 2013
Company behind Elitebet

Best alternatives to Elitebet sportsbook

Best mobile betting app
Australia's only betting exchange
In-depth stats and predictions

Editor's note

This review is based on the operator’s current sports offer in Australia.

Expert verdict

Looking at the scores we’ve given in this Elitebet review, it’s clear that there is some room for improvement at this bookmaker. While it’s an experienced Australian bookmaker, it doesn’t seem to have kept up with the times in some aspects. 

The cons include its limited payment options and somewhat old-fashioned customer support service. The sports list isn’t as extensive as we would like and Elitebet doesn’t offer cashouts for its live betting. 

Elitebet Australia is a legitimate, safe and secure platform. It has good relationships with sports leagues and safer gambling services. Although we’d like to see its Android app added to the Play store, so we can be sure of its data handling credentials. 

There are other pros, including its decent odds and markets for some sports, particularly basketball. We like that it offers same game and same race multi bets, but it would be great to see this extended to more events and races. 

Sports markets at the Elitebet sportsbook 

Since Australian bookies are not allowed to incentivise new customers with welcome bonuses, any bonus offer or Elitebet promotions are only visible to existing customers. This makes the sports betting markets even more important, as they need to draw in new punters. 

The Elitebet sportsbook offers betting on 22 sports, including Aussie rules, rugby, cricket, basketball, soccer, tennis, boxing and racing. It also offers bets on some less common sports, such as gridiron, darts and volleyball, as well as alternative betting markets, including esports. 

You won’t find an Elitebet sign up bonus, but once you’ve logged in, you’ll be able to access money-back specials on various sports, and earn free bets via its Rewards Bonus bet schemes. 

Sport facts

Number of sports19
Betting markets — Aussie Rules100+
Betting markets — Basketball150+
Betting markets — Cricket80+
Other markets (politics/event betting)Yes

Elitebet features betting on soccer leagues from across the world, with up to 12 markets available, but usually just three for a typical match. NBA games currently offer up to 14 markets per game. Keep reading this Elitebet review to find out about the odds and betting features at this Australian bookie. 

Featured betting markets

  • boxing
  • Golf
  • Greyhound racing
  • hockey icon
  • Ice Hockey
  • MMA
  • Racing
    Motor racing
  • Netball
  • Novelty
  • Icona politica
  • Rugby
  • Icona Tennis

Available events

  • Big Bash League
  • AFL
  • ATP
  • Australian Open
  • grammy awards logo
    Grammy Awards
  • ICC World Test Championship
  • La Liga
  • mlb logo
  • mls logo
  • nba logo
  • NBL
  • nfl logo
  • nhl logo
  • NRL
  • pga tour logo
  • Premier League
  • Rugby World Cup
  • Super Bowl
  • super rugby pacific logo
    Super Rugby Pacific
  • UEFA champions league logo
    UEFA Champions League
  • UFC

Sports & markets rating

73/100 Reasonable range of sports and markets 
  • Aussie favourite sports represented 
  • Lots of variety on soccer leagues 
  • Strong markets for basketball
  • Some sports missing 

Elitebet offers a concise list of sports to bet on. It’s a shame there isn’t an Elitebet deposit bonus, but I like that there are promotions available across horse racing and a few different sports. 

To give a high score, we want to see over 30 sports. With just 22 sports to bet on, Elitebet doesn’t offer as wide a range as BetVictor’s 29 sports, so I can’t score it any higher in this category. I’d like to see it add cycling, handball, netball and surfing.

Elitebet could also improve its racing markets offer. It covers horse, greyhound and harness racing, but the selection of races to bet on is small in comparison to other bookies, such as Betfair. 

Additional market info: Soccer fans will love the range of international leagues on offer at Elitebook, from UEFA’s Champions League and the EPL to Colombia’s Primera A. However, you can typically only bet on the outcome, a line bet or total score. Futures are offered for some matches, and props are also offered for popular games, especially those in the EPL. 

Additional market info: The story is similar for basketball, with Australian leagues represented, as well as the NBA betting and other leagues from around the world including Brazil, Poland and China. NBA games can feature up to 14 markets to bet on, offering more fun and variety, while smaller games have fewer choices. 

Betting features at Elitebet

Since any Elitebet bonus is only visible after signing up, we’d like to see this online bookmaker offer a full range of betting features to its punters. Let’s take a look at the features on offer in this sportsbook. 

The headline feature at Elitebet is its same game and race multi bets, which it offers on select events and races. The site also offers a Hot Bets feature where punters can opt to follow a tipster and wager on the same bets. Hot Bets are subject to a $5 minimum stake. 

All in-play sports betting must be conducted over the phone in Australia, and this is how Elitebet operates. It does not give odds online and phone bets are subject to an AU$10 minimum. Early cashout is also not a feature at this sportsbook. 

Feature facts

Bet BuilderYes
Cash OutNo
Live bettingYes
Live streamingNo

Horse owners and racing fans have a wide selection of different bets to choose from, including best totes, fixed odds, top fluctuation, multi-leg bets and racing exotics. Elitebet promotions include money-back specials on racing. 

Betting features rating

71/100 Basic features on offer 
  • In play phone betting 
  • No cashout feature 
  • Limited same game multi bets 
  • No live streaming 

The betting features on offer at Elitebet Australia are average at best. Punters will appreciate that it offers same-game multi bets and the chance to place a live wager over the phone. But without the option to cashout, I can’t give it a higher score here. 

Unlike some of the larger operators, like Bet365, Elitebet does not offer any kind of live streaming of sports. And while, in accordance with Australian law, it only offers live betting over the phone, I would like to see it add some live streaming. 

Elitebet Australia does have a bet-building function, via its same game and same race multi feature, but this is only available on select games and races. Rival bookie BlueBet offers the chance to multiply your bets on many more games. 

Additional features: Same Game Multis are an increasingly important feature on online sportsbooks, so it’s worth taking a closer look at Elitebet’s. While it does have this bet-building function, which lets you stack your odds by placing multiple bets on the same event, it is only available on selected games. These are generally the major events such as cricket One Day Internationals and National Rugby League games. 

Elitebet sports betting odds 

Strong odds are one of the most important factors to consider when choosing an online sportsbook. However, since they can fluctuate constantly, we compare sportsbooks by taking a look at the overall payout percentage. We want to see payout percentages in the 95-97% range. Anything under 93% is going to get a low score from us. 

Elitebet Australia offers an average payout across its sports of 93.2%, which is on the low side for an online sportsbook today. Some sports have more competitive odds, such as basketball, which offers the best payout percentage at 94%. 

The Elite Boost feature lets you boost your odds and increase your potential payout on select fixed odds bets across sports and racing. If it is available, a ‘Boost Token’ button will appear on your bet slip. 

Odds facts

Average payout93.20%
Boosted oddsYes
Parlay boostsYes
Line movementModerate

In play betting is only available at Elitebet Australia via the phone and it does not have a live betting section where it advertises its odds. However, at most online sportsbooks, the average live payout percentage is around two points lower than for regular bets. 

Odds rating

66/100 Low to average payouts depending on the sport 
  • Better odds for basketball and Aussie rules 
  • Low average payout overall
  • Live odds not advertised

Every sportsbook will keep a percentage of bets taken to cover their costs. This rake is key to understanding your chances of winning. I would think twice about placing a bet with a bookie that has an average payout of less than 93%, which is why Elitebet Australia doesn’t score so well here. 

The overall average payout varies between acceptable to OK. There are more competitive odds for basketball and Aussie rules, where they tip over the 93% threshold and are comparable to the payouts at, where they average 93.6%.

In play betting usually has a poorer payout percentage than regular sports betting. Unibet, for example, where the average regular payout is 95%, but the average live payout drops to 92%. So, I do find it irritating that Elitebet Australia, like several other Aussie sportsbooks, doesn’t advertise its live odds and you can only get them over the phone, so I docked points for that.

Elitebet review: Payment methods

Having access to an array of payment methods is essential and to receive top marks from us, we want to see at least 10 payment methods with both traditional and newer options being offered. 

Elitebet Australia has just four payment methods available, which falls well below this standard. These are credit or debit cards, bank transfer and POLi for deposits. Deposits are generally instant and Elitebet charges no fees. 

Elitebet processes withdrawals two to three times a day. However, it can take two to five days for your bank to process the withdrawal, depending on the method of withdrawal you choose. 

Payment facts

Number of payment methods4
Popular paymentVisa
Minimum depositAU$5
Maximum depositN/A
Average deposit timeInstant
Minimum withdrawalAU$5
Maximum withdrawalN/A
Average withdrawal time48 – 72 hours
Deposit feesNone
Withdrawal feesNone

You’ll have to verify your ID and proof of address before making either a deposit or a withdrawal on Elitebet. The minimum deposit you can make is AU$5 but there is no limit on the amount you can deposit into your account, either in a single transaction or over time. The situation is the same for withdrawals with a AU$5 minimum and no maximum withdrawal amount. 

Deposit methods

Withdrawal methods

Payments rating

72/100 Limited options but fast processing
  • Instant deposits 
  • No cap on deposits or withdrawals 
  • No transaction fees 
  • Just four payment options available

With just four payment methods available at this sportsbook, I can’t score Elitebet Australia any higher for this section. It’s just not giving punters the choice or flexibility that I’d expect from a modern bookmaker. 

Top sportsbooks will offer at least ten banking options to their players, many have more. Notably, some online Australian bookmakers are also offering cryptocurrency options for deposits and withdrawals. Even smaller rivals like PlayUp offer five payment methods. 

However, I do like that Elitebet Australia processes withdrawals several times a day and that it uses Osko Fast Transfer if you request payment via EFT so your funds will appear instantly once the transaction has been processed. Card payments will take longer, so like Booki, the average withdrawal time is around two days overall. 

Safety features at Elitebet Australia

Before depositing money at an online bookmaker and placing a real money bet, you’ll want to be sure that a legitimate provider operates it on a safe and secure platform. So, let’s take a look at Elitebet. 

Racing NSW licences Elitebet on behalf of the State of New South Wales. It has been operated by Daniel Paolini since 2012. As a member of the NSW Bookmakers Co-operative, all winning bets are underwritten. 

Elitebet Australia is associated with three responsible gambling service providers: Gamble Aware, Gambling Help and Relationships Australia. It offers self-imposed betting limits, and temporary and permanent self-exclusion to help keep your betting fun and safe. 

Safety facts

Auditing sealsN/A
Responsible gambling sealsGambling help online, Relationships Australia, GambleAware
LicencesLiquor & Gaming NSW
SSL encryptionCloudflare Inc ECC CA-3
Two-factor authenticationNot available
Ever blacklisted?No
Deposit, wager, time, and loss limitsAll available
Cooling-off periodAvailable

Although you can’t use two-factor authentication to set up your Elitebet account, it does require identity verification. Its desktop site has full SSL certification and a solid privacy policy. This means your personal and financial data is kept safe and secure. 

Licensed by

  • Liquor & Gaming NSW

Trusted by

  • Gambling help online
  • Relationships Australia
  • GambleAware

Safety rating

78/100 No red flags
  • Fully licensed and regulated 
  • Strong encryption protocols
  • No two-factor verification 

Elitebet Australia gets a respectable score here as its safety features don’t ring any alarm bells. It’s been on the sports betting scene for a long time now and has all the industry credentials, licences and regulations I’d expect. 

Its website and app have solid safety features, including the same SSL certificate as Bet Right. I like that it has links to not one but three responsible gambling service providers, as well as the limits and self-exclusion features I’d expect. 

Its safer gambling track record looks rosy compared with BetNation, which has been fined for violating responsible gambling policies. But more proactive features beyond the usual betting limits would push its score up even higher here.

Customer support at Elitebet Australia

No matter how well-designed and operated an online sportsbook is, there are times you’ll want to contact customer support. So it’s important that it has a support team that is easily contactable, quick to respond and helpful. 

We like sportsbooks to offer at least three communication channels for contacting customer support, to give punters flexibility. Elitebet Australia only offers two – email and phone. It does not offer live chat support or have an online contact form. 

Elitebet Australia does not advertise its customer support operating hours and only responded to emails during working hours. Its phone line opens for betting at 8:00 am every day and closes at 10:00 pm from Sundays to Tuesdays, at 11:00 pm on Wednesdays and Thursdays, and at midnight on Fridays and Saturdays. 

Support facts

Customer support availabilityNot listed
Live chatNo
Email[email protected]
Contact number(02) 9191 7818
On-page supportFAQs

Elitebet Australia has an FAQ section to help you with queries when using its service. This is available even when you’re not logged in. It has various sections, including the registration process, payments, promotions, betting rules and responsible gambling. 

Support rating

70/100 Could do better
  • Phone support
  • Just two contact channels 
  • Unclear and limited operating hours 
  • Slow to respond

This is a section where Elitebet Australia shows its age. It’s an oldie on the sports betting scene and, unfortunately, it hasn’t kept up with the times. I wish I could give it a better score, but with just two contact channels on offer, it falls well below my expectations. 

It’s becoming increasingly rare to see phone support, but Elitebet Australia does offer this so I did give extra points here. The only other contact option is email. There is no live chat support, which is fast becoming the standard, and it doesn’t offer social channels like Buddy Bet. 

I also don’t like that Elitebet Australia isn’t upfront about its customer service operating hours. They only responded to my emails during working hours and not especially quickly. With 24/7 support offered by sites like GetSetBet, this simply isn’t good enough.

Platform and usability

When you’re placing an online bet on a sporting event or race, you don’t want anything to distract you. This means the platform needs to be fast, intuitive and easy to use. Let’s see how Elitebet Australia fairs in this department. 

Elitebet sportsbook mobile screenshot

The site has a clean and clear interface, with a white background and highlights in grey and yellow. There is a menu across the top and sports filters down the left-hand side of the screen. 

It has a powerful search function and quick links that take you to the hottest events available. Overall, the site is speedy, with a load speed of less than a second. 

Platform facts

Mobile appYes
Ease of navigationEasy
Search functionYes
Loading speed0.4 sec
UI and UX ratingExcellent
Other productsEsports

The Elitebet Australia website can be accessed via a mobile device, where the good design carries through. It also has an iOS app that is available via the App Store. However, its mobile application for Android users isn’t available on the Play Store and must be downloaded directly from the website. 

Play on devices

  • Android
  • iOS
  • Linux
  • MacOS
  • Windows

Platform rating

82/100 Great user experience 
  • Mobile access available 
  • Fast website 
  • Easy to navigate
  • Android app not on Play store

I’ve scored Elitebet Australia highly in this section because I find its website easy to use and well-designed. For me, the most important things are load speed and ease of navigation, and it ticks those boxes. 

The home page is clean and user-friendly. The quick links and filters make it easy to find the sport and event that I’m looking for. I prefer this uncluttered design to sites like Bbet. 

Apps are becoming increasingly popular, with bookies like Ladbrokes leading the charge. Unlike Ladbrokes, however, Elitebet Australia hasn’t listed its Android app on the Play store, which makes me nervous about its encryption and the safety of my data.


Is EliteBet legit? 

Yes, Elitebet Australia is a legitimate, licensed and fully regulated bookmaker. It operates an online sportsbook and app as well as a phone betting service. Elitebet has a licence from Racing NSW, which regulates it for the State of New South Wales, along with the Office of Liquor and Gaming Regulation. Major sports leagues have approved Elitebet Australia as a wagering provider, including the AFL, NRL and Basketball Australia. 

Who is EliteBet?

Elitebet is an Australian bookmaker, which operates an online sportsbook and app, and a phone betting service. Daniel Paolini founded the service in 2012 and still operates it today. It is based at Sydney’s Rosehill Gardens Racecourse. According to its website, the team consists of Daniel, David, Jeff, Nick, Chris, Beau and Matt. HOT Bet Technologies provides the Elitebet online betting system. 

Who owns EliteBet?

The owner of Elitebet is Daniel Paolini. He founded this Australian sportsbook in 2012 and operates the website, app and phone betting service from the Rosehill Gardens Racecourse in Sydney. The site offers wagering on a wide range of Australian and International sports as well as horse, greyhound and harness racing. The licensing board for Elitebet is Racing NSW. They regulate all bookies in New South Wales, along with the Office of Liquor and Gaming Regulation. 

How do I contact Elitebet?

The support team can be contacted either by email or phone. The email address for Elitebet customer support is [email protected]. They respond during working hours. The telephone number for this bookmaker is 0291917818. The betting phone service opens every morning at 8:00 am and closes at 10:00 pm from Sunday to Tuesday, at 11:00 pm on Wednesday and Thursday, and at midnight on Friday and Saturday. 

Can I cash out at EliteBet?

The Elitebet app and website does not currently offer its members the chance to cash out early from a bet. Cashout is a popular betting feature, which allows punters to cancel a bet before a sporting event or race has concluded, to recoup some of the money that they wagered. It is particularly popular with in-play betting as it invites sports fans to read a game and pull out when appropriate. 

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