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Extensive Casumo casino review for 2024

Checked byDasha Goncharova
88/100 Expert Rating by Elena I.
5 sign-up spins + 100% up to NZ$1,200 + 50 free spins

Casumo casino is an award-winning and reputable platform renowned for A-tier software, rewarding bonuses, and all-round excellent gaming.

With Casumo’s focus now on New Zealand, you may be curious about what you can expect.

Time2play’s casino ace reviewed and rated the operator, taking into account the games offer, payouts, security, withdrawal speed, and everything else you need to know about Casumo casino.

Pros and cons

  • Unlimited withdrawals
  • Offers free demo games
  • High average return of 97%
  •  No phone support
  • Limited live casino options
  • Only six payment methods

General ratings

88 / 100 Expert Rating by Elena I
88Bonus rating
89Games rating
86Software rating
83Payments rating
88Safety rating
90Mobile rating
90Support rating
89Usability rating
How we rate?
90% Playscore based on 8 critics
100
96
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93
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92
86
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82
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80
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What is our Playscore?

General info

Launch date 2021
Company behind Casumo Services Ltd

Editor's note

This review is based on the operator’s current offer in New Zealand. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.

Bonuses at Casumo casino NZ

When new players sign up for an account, they receive a Casumo casino bonus of five no-deposit free spins on Hyper Gold. Players can also benefit from a first-deposit offer of 100% up to NZ$1,200.

Along with the welcome bonus, you will get 50 free spins to use on the Hyper Gold slot, valued at NZ$0.10.

Casumo deposit free spins have a wagering requirement of 30x. So, it is important to remember that you will lose your winnings if you cash out without meeting the wagering requirements. All information about wagering requirements can be found in the T&Cs. 

Before receiving your sign-up bonus, you will need to make a deposit of NZ$10. However, once you have done so, you become eligible for the bonus and have 30 days to use it before it expires.

Bonus facts

CategoryDetails
Welcome bonusFive spins on sign-up + 100% up to NZ$1,200 + 50 free spins
Wagering requirement30x
Bonus codeNo
Deposit bonus100% up to NZ$1,200
Free spins50 free spins on Hyper Gold
Other bonusesN/A
VIP offersCasumo Goldern Festival Offer, Casumo VIP Club

 

For this Casumo casino review, we also found that you can earn points at Casumo for each wager you make in the live casino and each spin you make on the online slots. You fill up a progress bar, and when it’s full, you get more chances to win awards. For comparisons, here’s what the best casino bonus sites offer.

Bonus rating

88/100 Attractive casino bonuses
  • Generous welcome offer
  • Plenty of recurring bonuses
  • Fair wagering requirements
  • No-deposit bonuses not available

The welcome bonus option that Casumo offers is definitely impressive. As a new player, I got to enjoy the five no-deposit spins before making my first deposit and claiming the match bonus, which is a pleasant 100% up to NZ$1,200. Casumo also drops 50 deposit free spins with the welcome bonus, which was the cherry on top for me. 

However, before you can withdraw your funds, you must meet the wagering requirements of 30x. While this seems to be the norm in every casino, I would have preferred the wagering requirements to be lower, like Casino Kingdom’s wager-free offer

Also, customers at Casumo Casino can use their welcome offer to wager on the casino’s progressive slot games and get off to a winning start. The best part is that the deposit amount caters to all types of players – both experienced and novice. 

Casumo Casino does not provide any no-deposit bonuses. However, bettors can enjoy other bonuses they get from making deposits by wagering the deposit bonus at least 30 times before they can cash out their winnings. 

When I compare the biggest casino bonus to what other online casinos are currently offering, Casumo stands out. For example, Dunder casino has a 100% match-up bonus of up to NZ$1,000 with a 30x wagering requirement. However, the welcome bonus offered by Casumo is higher in value. 

Overall, the bonus section is one of the most impressive I have seen. Players also get regular updates on new promos. So, with that, I would say that the casino has done well with its bonus offerings.

Games: nearly 4,500 options

Aside from the popular games, there are sections for slots, progressive jackpots, tables, and live dealer games at the casino. However, the number of games for some categories of casinos on the site is not stated in clear terms. Don’t forget to redeem your free spins from Casumo’s deposit free spins bonus.

Still, this casino’s website has a wide range of gaming options, including the newest and most recognized slots, as well as table games and video poker. Furthermore, the visuals are top-notch, and users can play online casino games from the top software providers. 

In the casino’s lobby, you’ll find more than 1,000 of the top casino games, and this number is constantly growing. Thanks to the online casino operators’ impressive games, players can find an array of stunning visuals, soundtracks and user-friendly interfaces. 

In addition, the game library is vast. This ensures that every player will be able to locate their favourite game easily. Therefore, if you’re a fan of high-quality visuals and casino adventure, Casumo casino might be your best option.

Game facts

CategoryDetails
Expert’s pickCasumo Bonanza
Slots4,200+
Popular slotMega Moolah
Jackpots65+
Top jackpotGonzo’s Quest Megaways
Table games59
Popular table gameEuropean Twenty One Blackjack
Live games320+
Most streamedMonopoly Live
Average RTP96.23%
Demo-play availabilityYes

We found that Casumo offers a free play option for its most popular online casino games. Since the game starts in demo mode and gives you a lot of credits to play with, there is no need for an account. It is the perfect way to test out all the games without spending any money. 

Game types available

  • Slots
    Slots
  • Jackpots
  • Blackjack
    Blackjack
  • Roulette
    Roulette
  • Baccarat
    Baccarat
  • Video poker
    Video poker
  • Live blackjack
    Live blackjack
  • Live roulette
    Live roulette
  • Live baccarat
    Live baccarat
  • Craps
    Craps
  • Sic bo
    Sic bo
  • Scratch cards
    Scratch cards

Games rating

89/100 4,500+ games to play
  • 97% average payout rate
  • Additional game info available
  • Good variety of themes
  • Small live casino

With a selection of over two thousand titles, I had an amazing selection of games to choose from. After having a look at various casinos, I saw that, on average, other casino sites in the industry offer about a thousand games. So, it is incredible to see Casumo isn’t falling short of expectations. 

I found that Casumo’s Race Reels provides an outstanding experience for its customers. You have the chance to battle against other players in real-time slots races. Winnings are in the form of bonus cash rewards. And to top it off, these are daily tournaments that all players can take part in. 

With a well-designed menu as well as a standard search feature, this casino ticks all the boxes. Players on the site can take advantage of the search feature to find specific games with less stress. 

The casino could use a few improvements here and there. The first would be to display which provider a game belongs to and then add more data on each game, such as the RTP, volatility, and more. I noticed that casinos like Royal Panda have this, and I liked it very much. 

However, I really appreciated the number of games in each category. The large jackpot section with 65+ games is outstanding. Indeed, it is not common to see a casino with that many jackpot game options, and Casumo has done well in this area and is not far from leaders like Mr Green and Casino.com

All in all, each category has enough games to keep players occupied, and this is also considering the table games and live dealer games with over 300 options. With a steady pace of growth, I am sure we will see more new and exciting fun games in the future.

Software 

Casumo is much like any of our top online casinos in that it works with various software providers to power its extensive game library. In fact, at present, it has over 4,500 titles. Moreover, most of the live casino games are offered by Evolution Gaming. So, when it comes to live casino games, they are considered the best. 

The fact that games may be sorted or filtered out according to the respective developers is a fantastic feature. Players who seek games from specific vendors can easily locate such games thanks to this arrangement. 

When it comes to game provisions, we found that Casumo Casino works with at least 20 software providers. Many of these are top-notch developers and have provided favourite games to many players over the years. 

Here are some of the software suppliers that Casumo Casino has on its website. Big Time Gaming, Evolution, Microgaming, NextGen, Pragmatic, and Red Tiger. These are just the most popular ones. You can check others out on the website. 

Software facts

CategoryDetails
Most popular slot softwareNetEnt
Number of software providers21
Live providers3
Most popular live softwareEvolution
Bespoke softwareNo
Download required?No

Also, for this Casumo review, we tested some games and found there were working smoothly without any lags. Overall, it is encouraging to see that Casumo does not limit itself to a single game developer in order to cater to a wide range of categories and player preferences. 

There are many games already listed on the site that players can enjoy, but the list continues to expand each month as a result of new titles getting updated and made accessible by the suppliers. 

Available software

  • igt logo
    IGT
  • scientific games logo
    Scientific Games
  • quickspin logo
    Quickspin
  • rabcat gambling logo
    Rabcat Gambling
  • elk studios logo
    Elk
  • nextgen logo
    NextGen
  • greentube logo
    Greentube
  • old skool studios logo
    Old Skool Studios
  • gamomat logo
    Gamomat
  • stakelogic logo
    Stakelogic
  • bally logo
    Bally
  • merkur gaming logo
    Merkur Gaming

Software rating

86/100 Renowned software providers, but no smaller studios
  • Leading software developers
  • Production of excellent quality
  • Few table-game providers

I found the number of software providers online casinos have decided to work with commendable. Overall, on the game browser, you can find games from NetEnt, Microgaming, Play’n GO, GreenTube, Quickspin, IGT, Shuffle Master, and more. 

Hence, this means that there is enough variety for everyone, whether you prefer popular slot games like Starburst and Pharaoh’s Fortune, big jackpot games like Hall of Gods and Arabian Nights. Alternatively, you can try traditional table games like roulette and blackjack in the live casino section on your game browser. 

For the live games, I found the games were powered by Evolution Gaming and NetEnt. In addition to traditional games like baccarat, roulette, and blackjack, Casumo also offers four different varieties of poker, including my personal favourite, Three Card Poker. 

By working with these top-tier developers, Casumo Casino has been able to provide top-quality games for its players. The excellent visuals of the site also provide players with fun but fall short of innovative branding at competitors like Wildz and Woo casino.

All in all, as previously mentioned, the games are created by the top software developers, so you can be sure that you can play them on a variety of devices. This includes tablets, smartphones, laptops, and desktop computers.

Payment methods

The banking options are satisfactory. Here, we will outline some payment options available on the Casumo Casino website. However, before depositing, players need to know there is a NZ$10 minimum deposit. After opening an account, you will have to verify it before making a withdrawal. 

Another very appealing feature of is the no-limit withdrawal. Players can withdraw any amount that is available in their accounts on the site. However, you must keep in mind that in some cases fees are charged for withdrawals. 

When depositing into your account at Casumo Casino, you can use the following options for various types of casino payments such as debit cards, and e-wallets. The main Casumo casino payment methods available at Casumo are Visa, Mastercard, Paysafe, and Skrill. Also, you can use these same methods to withdraw from the account excluding Paysafecard.

Besides the banking options mentioned above, players at Casumo may make deposits via bank transfer if they prefer a more conventional method of funding their accounts. However, crypto is not allowed since Casumo has not yet adopted cryptocurrency as a payment option. 

Payment facts

CategoryDetails
Number of payment methods5
Top paymentPaysafecard
Minimum depositNZ$10
Maximum depositN/A
Minimum withdrawalNZ$20
Maximum withdrawalN/A
Average deposit timeInstant
Average withdrawal time72 hours +
Deposit feesNo fees
Withdrawal feesNo fees

Though deposits are instant, withdrawals may take time depending on the withdrawal option a customer chooses. For Visa withdrawals, it might take up to three business days. On the other hand, drawing through an e-wallet will take a day for the customer to receive. 

As previously mentioned, all payment methods have different withdrawal times. However, one commonality is that all withdrawal requests are thoroughly checked by the internal staff of Casumo. This process usually takes less than 24 hours.

Deposit methods

Withdrawal methods

Payments rating

83/100 Good but limited banking options
  • No fees on deposits
  • Accepts Paysafecard
  • Ewallet Skrill accepted
  • Too few payment methods
  • Withdrawal fees may apply

The payment options available to players on the Casumo site are those that are listed above. Most of these options are popular and reliable. However, Casumo casino pays little attention to the payment methods that they offer as there are only a few. More could be added to give players much more options. 

The deposit and withdrawal times of some payment options on the site are relatively fast. Most especially the e-wallets such as Skrill. Players will not need to wait for too long while making a withdrawal. 

I also recommend players check out the FAQ page if they want to learn more about the many payment choices they provide. Answers have already been provided to some questions about the banking options on the site. 

The min. deposit and withdrawal on the site are somehow high when compared to some sites. New players may want a site where they can deposit just a little while starting off their betting journey. 

Also, Casumo should allow customers to conduct transactions using cryptocurrencies like Bitcoin, Litecoin, and more, like Rich casino. But still, I found the payment section of Casumo satisfactory.

Safety features 

Being a top-ranked operator means having the best security features and the ability to rely on the website for honest gaming. The connection to the site is safe and verified by COMODO CA limited. This makes for the safety of the personal information and data of players. 

Just like the UK Gambling Commission, the Malta Gaming Authority legally backs Casumo Casino with a licence to operate in New Zealand. On top of this, we encourage all players to safeguard their data by keeping their usernames and passwords safe. 

To ensure a fun and in-control experience for the user, Casumo offers Play Okay, which enables players to set limits on how much they want to play. Generally, Casumo’s offer is in line with what we see across our NZ online casino reviews.

Safety facts

CategoryDetails
Auditing sealseCOGRA
Responsible gaming sealsGamCare, BeGambleAware, GamTalk, Gambling Therapy, RGF, GamBan, Gamblers Anonymous, Gordon Moody Association, GamBlock
SSL encryption128-bit
Two-factor authenticationAvailable
Ever blacklisted?No
LicencesMGA
Company behindCasumo Services Ltd
Deposit, wager, time, and loss limitsAll available
Self-exclusionAvailable
Cooling-off periodAvailable

When Casumo began in 2012, it only had Net Entertainment titles in its library. New titles from WMS, Greentube, and Thunderkick have recently been added to the NetEnt library. Currently, games are available in English, Finnish, Norwegian, and Swedish. 

Licensed by

  • mga logo
    MGA
  • hm government of gibraltar logo
    HM Goverment of Gibraltar

Trusted by

  • gamblers anonymous logo
    Gamblers Anonymous
  • gambling therapy logo
    Gambling Therapy
  • gamtalk logo
    GamTalk
  • gamcare logo
    GamCare
  • GamBlock
  • GamBan
  • begambleaware logo
    BeGambleAware
  • responsible gaming foundation logo
    RGF (Responsible Gaming Foundation)
  • Gordon Moody Association

Safety rating

88/100 Supports responsible gaming
  • All safety features are available
  • Proven fair by TST
  • Available reality-check tool
  • Hard to verify safety claims

I saw that Casumo Casino in New Zealand has a good rating from bettors, thereby attracting more clients to them. The ratings show the betting site is legitimate and has brought satisfaction to lots of bettors. 

Also, I discovered that there are adequate protections for the players. That means any sharp practices on the part of the casino can be punished if reported to the Gambling authority. The authority will always ensure that the gambling site is adhering to its pledge to uphold international standards. 

More so, the encryption of the website with a Secure Socket layer is a good move. It employs 128-bit protection protocols to secure customer data. I believe this is average for the online gambling sector. 

The Play Okay feature of the site aims to educate players about the value of sticking to spending plans to help control gambling spending. It shows me that Casumo is committed to providing a safe environment for each one of its users.

Mobile features

We mentioned earlier in this review that this gambling website was built to work across various platforms, giving it a significant advantage. However, there are currently no mobile apps for Casumo in New Zealand. 

As earlier stated, this gambling site does not provide mobile apps in New Zealand. The only way players can access the games on their mobile phones is when they visit the site using their phone browsers. 

Meanwhile, players can be sure to enjoy the same quality of games while they play using their phone browser. This is made possible because the Casumo website was designed to be responsive to mobile devices, which is industry standard and a must for top mobile casinos in NZ

In this scenario, the only aspect that can influence how you enjoy your games on mobile devices is the size of your phone. However, no matter how small your screen is, the website will adjust to it.

When a player logs into their Casumo account using a mobile browser, the menu collapses, but the player can always access it by clicking the icon. It will list all the items in the menu vertically. 

Play on devices

  • android logo
    Android
  • ios logo
    iOS
  • windows logo
    Windows
  • macos logo
    MacOS
  • linux logo
    Linux

Mobile rating

90/100 Great Casumo mobile web functionality
  • Safe and secure mobile gaming experience
  • Intuitive mobile navigation
  • Great mobile user interface
  • Some poker variants are missing
  • No native mobile app

I found the website extremely user-friendly, well-designed, quick, and simple to operate. Besides that, users accessing the mobile version of the website have access to the same games that are available on the computer browser. 

For the most part, games maintain their visuals and never deteriorate. You may do this with any compatible device, no matter how large its display is. But do note that you can only access the mobile version through your phone browsers. 

Don’t worry because you cannot download the application on your mobile gadgets. The Casumo website is fully mobile-optimized, and I am confident that you will enjoy it just as much as you do on your computers. 

The Casumo site is an award-winning casino. In fact, it offers a better user experience and services than its competitors. It has also won a number of awards, including the EGR Nordic Awards: Mobile Operator 2017 and the EGR Mobile Casino Product of the Year 2014 awards. 

Thanks to the excellent work put in place by the gambling operator, enthusiasts will be happy to learn they can have an enjoyable experience using their phone browsers. I was able to play my favourite games without any issues, and I would recommend it to anyone.

Customer support 

The best way to reach out to the gambling site’s support agents is via a live chat, available 24/7. The response via a live chat is prompt, and you are more likely to get help quicker using this option than any other. However, the live chat feature only becomes active once a user creates an account. 

However, if you prefer communicating via email, you can use the email address listed on the Casumo casino website. Though the response time may not be as swift as a live chat, it’s the next best alternative. Moreover, there is a FAQ section that should be the first point of contact for all customer inquiries. 

The one area in customer care where Casumo has failed is the lack of customer phone support. While live chat and email support are great places to start, the gambling site must include a phone contact option to help complete the ideal trio of contact methods. 

Although Casumo does not offer a phone channel, they place a lot of emphasis on their live chat support service. Overall, we have to say that our personal experience with their customer service team has been positive.

Support facts

CategoryDetails
Customer support availability24/7
Live chatYes
Email[email protected]
Contact numberN/A
On-page supportFAQs & Help section

Bettors can also take advantage of Casumo’s pages on Twitter and Facebook to communicate and receive support from Casumo staff. Many people may not realize it, but social media is an effective tool because it has instant messaging capabilities which is similar to live chat. 

Support rating

90/100 Prompt and helpful replies
  • Support is available 24/7
  • Quick live chat responses
  • Decent FAQ section
  • No over-the-phone support

I found that the best option for any player to use in order to get in touch with the support staff is the live chat option. The replies are prompt, and the support staff is friendly and knowledgeable. 

I was astonished that Casumo does not have a phone support service, while its competitors, such as Wildz casino, have around-the-clock phone support for its NZ customers.

It also lost points because it has only a few FAQ sections that feature only six queries. This is unlike Mr Green online casino with a comprehensive FAQ featuring information on customer support, safe banking practices, and more. 

From my experience, the customer service agents provided me with prompt answers, and I didn’t have to wait long at all. Even with email support, I didn’t have to wait more than 24 hours for my queries to be answered.

Usability 

The casino site’s page has an easy-on-the-eye design. The website is not cluttered compared to its competitors, which have multiple animations and pop-ups on their pages. Hence, this simple design provides a great gaming experience. 

Usability facts

CategoryDetails
Mobile appNo
Mobile games availabilityFull suite
Ease of navigationSmooth and straightforward
Game filtersYes
Search functionYes
Loading speed0.9 sec
UX and UI ratingExcellent
Other productsSports | eSports | Poker

Casumo interface provides user-friendly access to the top games on offer. Players are not bombarded with any recommendations and can choose to play any game they like, from most played casino games to jackpot offerings.

Usability rating

89/100 Clean design and thought-out user journey
  • Pleasant user experience
  • Search to find your favourite game
  • Excellent user interface
  • Could use additional game filters

Initially, when you log in to the Casumo platform, you are met with a basic layout with vibrant colours. I liked this design because other competitor websites tend to be heavy in graphics slowing down the load time. 

One feature I found beneficial is that Casumo provides a play for the fun button on their most played games. This allows players to sample and test the casino game before deciding to play at a real money casino. 

Although some gamblers may prefer to play on the mobile app, this is not available to users of Casumo Casino NZ at the moment, but they are sure to get the experience they seek on their mobile browsers. 

Similar to SkyCity casino, Casumo online casino uses the latest technology that summarizes your account details in a snapshot that’s easy to understand. This was another excellent feature I found on the site.

Expert verdict 

This casino has grown steadily and has built a successful legacy. Hence, you should absolutely consider playing at this online casino. There is no reason for New Zealanders to doubt that Casumo Casino is a real place to play. 

It has a massive selection of games. The branding and design features of the website demonstrate the emphasis on creating an experience for the player, which increases the enjoyment of the casino as a whole. 

Some of the shortcomings that NZ Casumo Casino could improve include: having a phone support service, increasing the live dealer games, providing bonus money, reducing the high wagering requirements, and increasing poker variants. But, despite these shortcomings, we were really impressed with Casumo Casino.

FAQs

Is Casumo Casino safe for NZ players?

Yes, it is safe for New Zealand players to play at Casumo Casino. First, New Zealand isn’t part of the countries where Casumo casino services are restricted. Therefore, New Zealanders can bet on Casumo without any issues. Another reason Casumo Casino is safe for players is its operational licence from the Malta Gaming Authority. The gambling authority is one of the trusted gaming authorities that checks a casino site’s legitimacy before giving its stamp of approval. Another reputable licence is the UK Gambling Commission. 

What is the best game on NZ Casumo?

Casumo sources its games from software providers such as Microgaming, NetEnt, Play’n Go, GreenTube, Bally, and more. This means they offer the top-rated games in each category. For slots, it has games like Mega Fortune Series, Divine Fortune, and Mega Moola Collection. While popular blackjack games include Blackjack Pro, Double Xposure, and Single Deck, among others. The Casumo Roulette selection includes French Roulette, American, English, and European Roulette variations. 

How long does cashing out and withdrawals take on Casumo?

Typically, the period is from a day to a maximum of three days, depending on the withdrawal method chosen. For faster cash-outs, gamblers may withdraw using E-wallets. Bank transfers may take up to 5 days for payments to get processed, and the delay is usually on the bank’s side and not on Casumo’s. The gambling site processes payments in a matter of minutes or hours. 

Which currencies can I deposit with at Casumo casino?

The currencies you may deposit include the New Zealand, Canadian and American dollar, Rupee, Euro, Japanese Yen, Pound, and the Danish or Swedish Kroner. However, note that Casumo does not accept cryptocurrencies. So, if you are looking for a crypto casino, then Casumo is not an ideal option for you. Finally, the casino operator provides different interfaces depending on the country, and this is evident by the currency symbol used for the sign up offer.

Which Casumo casino game has the highest payout?

Mega Moolah is a popular online slot on the Casumo casino platform. In 2015, it had one of the highest payouts in history, about £13 million, a world record. Any jackpot hunter playing in the NZ casino market has a lot of chances to walk away with good returns from offers such as the mini jackpot and mega jackpot. Annual jackpot winnings are about $5 million. 

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