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In-depth Cosmo Casino review for New Zealand

Checked byDasha Goncharova
cosmo casino logo
85/100 Expert Rating by Elena I.
100% up to NZ$250 + 150 spins on Mega Money Wheel

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As a member of Casino Rewards, Cosmo Casino is packing plenty of perks for New Zealanders.

While the gravitational pull of 150 free spins and cosmic rewards is undeniable, don’t rattle the engines just yet!

Explore our expert’s Cosmo Casino review before taking the leap, and enjoy unbiased insights into Cosmo’s games, software, payments, security, mobile offer, and usability.

Pros and cons

  • 150 free spins on sign-up
  • Reliable customer support
  • Mobile-friendly platform
  • Fewer games than competitors
  • Small welcome bonus 
  • High wagering requirements

General ratings

85 / 100 Expert Rating by Elena I
85Bonus rating
85Games rating
80Software rating
90Payments rating
82Safety rating
90Mobile rating
90Support rating
80Usability rating
How we rate?
90% Playscore based on 8 critics
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What is our Playscore?

General info

Launch date 2017
Company behind Rock Swift Group Ltd

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Editor's note

This review is based on the operator’s current offer in New Zealand. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.

Cosmo casino online bonuses and offers

The Cosmo Casino sign in process offers several bonuses. When you sign up, you will receive 150 free spins on the Instant Millionaire wheel with a jackpot above NZ$1 million. However, you must first make a deposit of NZ$10.

Additionally, there is an extensive Loyalty Program. Cosmo Casino offers a loyalty program in lieu of a VIP programme to ensure that the users are rewarded depending on how much they play, rather than how much they spend.

The free spins are available to PC and Mobile users alike. Once you register through the Cosmo Casino mobile login, you can start an exciting gameplay experience. With six status levels you will enjoy an array of benefits.

The loyalty programme pays out with cash rewards, bonus spins and gifts. You can also earn loyalty points for gambling with the service’s sister sites, such as Zodiac Casino and Casino Kingdom.

Bonus facts

CategoryDetails
Welcome bonus150 spins on Mega Money Wheel + 100% up to NZ$250
Wagering requirement200x
Bonus codeNo
Deposit bonusNo
Free spins150 free spins on Mega Money Wheel
Other bonusesNo
VIP offersYes

Our review has now given you the details of the deposit bonus and other bonuses you can find when you sign up or play frequently. In general, the Cosmo Casino bonus offer is relatively solid, and on par with the best casino bonuses.

Bonus rating

85/100 Decent sign-up bonuses with strong loyalty program
  • Generous welcome bonus
  • Huge jackpot
  • Casino Rewards member
  • Lack of no-deposit bonuses

The bonus program is fairly impressive, and I really enjoyed it as a way to get into the action quickly. I was able to get and play with the Cosmo Casino bonus of 150 free spins on the Millionaire Wheel as soon as I signed up!

With 150 free spins, players will appreciate the extra chances to get impressive rewards. The terms and conditions regarding winnings from these free spins are not particularly restrictive, but they are steep — expect to see high wagering requirements on the welcome bonus. As this is a deposit bonus, the Cosmo does require that you make a NZ$10 deposit before you access the 150 free spins.

The chance to win as much as NZ$1 million is really appealing and has made many new Kiwi gamblers convert to Cosmo Casino. Alternatively, similar casinos are Casino Kingdom and Zodiac. The loyalty program then rewards players that sign-up and gather enough points to redeem them for rewards and perks.

With casino bonuses and rewards ranging from getting to play extra times, to even just straight cash prizes there’s variety in what you win. The Cosmo casino welcome bonus may not entice you to stay, but it will get you playing, and playing gets you fantastic bonuses.

Players can also take advantage of a second deposit bonus, which is a 100% match bonus of up to NZ$250. This is generally in line with other competitors on the market, although some may offer upwards of four deposit bonuses for newcomers.

Games: 550+ titles to choose from

Cosmo Casino provides a decent range of casino games in New Zealand, covering slots, online table and live games. Cosmo has more than 550 popular games on offer to play, including progressive jackpot games, blackjack, and video poker.

Cosmo Casino NZ provides you with the chance to play more than 400 slots and pokies, with both 3 and 5-reel slots. The games you can find vary from Mega Moolah to Treasure Nile and Double Whammy.

Additionally, you can find both online competitive table games and live casino games. Microgaming software provides a few table games through the service such as European Roulette, Table Poker and High Limit Blackjack. 

The video live dealer service is very new, and still developing, so the selection is smaller. Video Poker can be played this way, with a number of variations on offer like Jacks or Better and Deuces Wild.

Game facts

CategoryDetails
Expert’s pickMega Vault Millionaire
Slots550
Popular slotBreak Da Bank
Jackpots15
Top jackpotMega Moolah
Table games130
Popular table gamePerfect Strategy Blackjack
Live games50+
Most streamedAll Aces: Video Poker
Average RTPN/A
Demo-play availabilityNo

The Live Dealer service is still growing, as a new service just joined. For the most part, the offer comprises pokies. For a stronger casino offer, we recommend these NZ online casinos.

Game types available

  • Slots
    Slots
  • Jackpots
  • Blackjack
    Blackjack
  • Roulette
    Roulette
  • Baccarat
    Baccarat
  • Video poker
    Video poker
  • Craps
    Craps

Games rating

85/100 Good range of games, but limited live offer
  • Fantastic range of pokies
  • Growing live dealer section
  • Easily accessible game rules
  • Few live options
  • Smaller jackpot range

In comparison to other online casinos, the range of slots and other casino games offered by Cosmo is respectable. The offer is pretty standard for offshore casinos, and is quite similar to that of Zodiac and Casino Kingdom. There is also an impressive catalogue of jackpots, including progressive jackpot slot games.

You’ll also not have to worry about the diversity of games on offer, which is another impressive feature of the Cosmo Casino catalogue. The operator provides you with chances to play all your favourite games just as you would find in a brick-and-mortar casino.

Live dealer games may not be the most available in Cosmo Casino. However, the online platform has clearly searched for an opportunity to expand its service here and bring new live games to their users.

Nevertheless, this is still a restriction to the quality of games in Cosmo Casino. Its slow adoption of live dealer games has left it behind some of its key competitors in New Zealand, particularly Ruby Fortune casino.

Software

Partnered with software provider Microgaming (a giant in the gaming industry), Cosmo Casino NZ has a clear and sleek design. The sign-up process is simple to follow and leads into a clearly sectioned platform for each version of game offering.

The heading provides clear space for you to find places to deposit and offers a simple system that you can navigate through to link your card details and begin the process of depositing or withdrawing.

You’ll also be able to simply navigate through the software to find live dealer games, table games, slots and pokies. The platform of Cosmo Casino provides a clear indication of customer service options as well and doesn’t put up barriers to reach there.

Finally, you’ll be able to login and out easily and with decent frequency if you are concerned about privacy and staying logged in. Additionally, you can look at using more than just your computer as Cosmo Casino offers a Mobile app.

Software facts

CategoryDetails
Most popular slot softwareMicrogaming
Number of software providers8
Live providers1
Most popular live softwareEvolution
Bespoke softwareYes
Download required?Yes

You can take the opportunity to explore the top software providers of Cosmo Casino below. With a wide range of partners, it’s important you understand each of them, so you know what games you can play and how they work.

With these details you can now much more carefully consider the games on Cosmo Casino NZ, and begin understanding how each of them works, and what kind of winnings you should expect. This is a great place to start your journey on the platform.

Available software

  • microgaming logo
    Microgaming
  • evolution logo
    Evolution
  • all41 studios logo
    All41 Studios
  • foxium logo
    Foxium
  • gameburger studios logo
    Gameburger Studios
  • rabcat gambling logo
    Rabcat Gambling
  • stormcraft studios logo
    Stormcraft Studios

Software rating

80/100 Diverse software offer, but somewhat limited
  • Partnerships with industry leaders
  • Top-notch providers
  • Various bespoke features
  • A few games need downloads

The software providers I found in Cosmo Casino were impressive. With their main partner being Microgaming Cosmo Casino has made a point of finding an industry leader to build their biggest games around. I would highly recommend the casino’s range of game providers, although it’s worth noting their live game providers lack a little.

This means that much of their unique games and bespoke gambling options are well-made and fun to play. This is on top of their already impressive bespoke platform which is intuitive to use and produces a fantastic gaming experience. 

Other gaming providers like Mahi and Just for the Win provide for some fantastic diversity on the platform. This means Kiwi gamers won’t have to be worried about getting bored while on the platform. Mahi provides some strong progressive jackpot slot games.

Additionally, Cosmo Casino’s diversity of providers means games don’t all feel the same, contributing to a sense that while the textures may change, the games themselves aren’t. This may be one of Cosmo’s best-selling points.

The platform’s lack of live providers and its downloadable elements are a limitation. Live providers are increasingly the future of gaming and needing to download some games to play can slow down the process and frustrate gamers. Overall, when compared to operators in our online casino reviews, Cosmo sadly loses out.

Payments

There are several payment methods available at Cosmo Casino NZ. You can pay and withdraw using your card, bank account, e-wallets and with online banking. There is currently no way to pay with cryptocurrency. 

You can pay simply by card using any legal bank in New Zealand and will simply need to put across your card details. There is a minimum deposit of NZ$10 through this method; however, that is the industry norm, and a $1 deposit casino is quite rare!

You are also able to use e-wallets, if you are concerned about safety and would like to avoid giving direct bank details this is a good option. E-wallets accepted by Cosmo include PaySafeCard and EcoPayz.

Finally, when it comes to withdrawal you will need to use the same service you selected to deposit. Additionally, there are withdrawal limits requiring you to withdraw a minimum of NZ$50 for cards and e-wallets, and NZ$300 for a direct bank transfer.

Payment facts

CategoryDetails
Number of payment methods10
Top paymentPayPal
Minimum deposit10
Maximum depositN/A
Minimum withdrawal50
Maximum withdrawalN/A
Average deposit timeInstant
Average withdrawal time72 hours +
Deposit feesNo fees
Withdrawal feesNo fees

Additionally, you will need to wait around 2 days to withdraw your earnings from Cosmo Casino. This can also take as long as 5 days in the longest, but if any longer you will be able to contact customer service.

We’ll now give you a chance to understand how Cosmo Casino’s payment methods stack up against their competitor casinos. Read on for our expert opinion and to understand the pros and cons of Cosmo Casino’s payment options.

Deposit methods

  • bank transfer logo
    Bank Transfer

Withdrawal methods

Payments rating

90/100 Fantastic range of payments and simple setup
  • Wide range of payment methods
  • Short withdrawal pending period
  • Low minimum deposit
  • Unable to use cryptocurrencies
  • Some strict withdrawal limits

Cosmo Casino accepts a lot of very popular payment methods. Their emphasis on security and privacy means their processes for e-wallet users are well set-up and easy for anyone to use. I was able to set up my payment method of Skrill quickly, and I knew it would be safe separate from my bank and card details. 

For users who are looking for a simpler experience they will also be able to utilise the bank transfer and simple card payment methods. This makes Cosmo Casino impressively well-rounded and means you can feel fairly reassured you’ll be able to put in and take out money. 

A low minimum deposit also means you can start to gamble really quickly, and for some particularly low stakes if you prefer that. Additionally, for people searching for high stakes games, you won’t need to worry about these things as there is no maximum deposit.

Withdrawing can be more complicated, you will need to have at least NZ$50 to withdraw through cards or e-wallets, and as much as NZ$300 if you want to withdraw using an online banking account. Most other casinos, like Casino Tropez, have much lower minimum withdrawals.

One of the main drawbacks though is the lack of cryptocurrency payment options. While some users may prefer this as sometimes these options can indicate scams, many others do see cryptocurrency payment as a useful and secure transaction method.

Safety features

Safety is a top priority of Cosmo Casino. Coming to New Zealand advertised as one of the safest casinos, Cosmo has taken a few steps to ensure the fairest gambling experience. Cosmo is licensed by the incredibly strict Malta Gaming Authority. This is like other countries with the UK using the UKGC, and Canada the Kahnawake Gaming Commission.

As with other online casinos, this licence does mean that there are strict safety protocols in place. It means that you know your data won’t fall into the wrong hands for example. And that’s due to the SSL encryption protocols in place at Cosmo casino.

On top of this Cosmo Casino NZ promotes safe practices, such as refusing to operate a cryptocurrency payment method. This is because this can often leave casinos at risk of scams, to both them and players.

Safety facts

CategoryDetails
Auditing sealseCOGRA
Responsible gaming sealsGamblers Anonymous
SSL encryption128-bit
Two-factor authenticationNot available
Ever blacklisted?No
LicencesMGA
Company behindRock Swift Group Ltd
Deposit, wager, time, and loss limitsN/A
Self-exclusionAvailable
Cooling-off periodAvailable

Cosmo Casino is independently audited by the Responsible Gaming Commission and has there RNG generators tested frequently by eCOGRA. It also prioritises player safety, with 128-bit encryption and offers the ability to use e-wallets as a payment method.

Licensed by

  • mga logo
    MGA

Trusted by

  • gamblers anonymous logo
    Gamblers Anonymous
  • ncpg logo
    NCPG

Safety rating

82/100 Relatively safe and regulated casino
  • 128-bit SSL encryption
  • Licensed by the MGA
  • Independently audited
  • No two-step verification
  • No personal loss limits

The safety aspects of Cosmo Casino are some of the most impressive. Entering the online casino market in New Zealand as a leading platform in this way, their 128-bit encryption is an excellent safety feature. In general, verified casinos are very safe, but I was particularly impressed by the lengths Cosmo has gone to reassure us about the casino’s safety.

Cosmo Casino has also prioritised player safety, allowing users to deposit and withdraw using e-wallets. This means personal details around your money are kept separate from the platform ensuring your money is safe. This is a massive plus to Cosmo.

Additionally, their regulatory bodies are incredibly impressive. Malta is one of the strictest casino regulators, meaning Cosmo is required to meet its high standards for player safety. As well, it has submitted to consistent RNG auditing and general site audits. This creates a leading safety program for Cosmo casino.

Some of the only limitations to Cosmo come from its lack of a two-step verification process, which I did appreciate at Lucky Nugget casino. As well, its lack of a loss limit means some individual players who are less able to control themselves may be less protected than at other casinos.

Mobile offer

The Cosmo Casino platform does not have a dedicated IOS and Android app. Instead, it offers a mobile browser unique to Cosmo and using the same proprietary software, including Microgaming, that has gone into its website design.

It is possible to play all 550+ games in Cosmo Casino’s catalogue while using your mobile device. You will still earn Casino Rewards points, all the while enjoying the perks of playing casino games on a mobile-optimized interface.

Games such as Terminator 2, 21 Blackjack, and Agent Jane Blond Returns are all designed to be particularly strong while played on the go. Additionally, the service enables you to deposit using mobile banking services, which are ultra convenient for players who prefer mobile casino sites.

The website is fully optimised for mobile experience, as there is no specific app. You can therefore play any of the online casino games using the Cosmo Casino mobile login directly via your browser. In fact, everything is fully scalable no matter the device you use.

So now you have learned about the facts of the mobile experience with Cosmo Casino, we’ll take a chance to put the mobile experience into context. Read on to understand what is good and bad about the Cosmo app and mobile website.

Play on devices

  • android logo
    Android
  • ios logo
    iOS
  • windows logo
    Windows
  • macos logo
    MacOS
  • linux logo
    Linux

Mobile rating

90/100 Good, mobile-compatible offer, but no app
  • Strong mobile browser site
  • All games playable on mobile
  • Deposit with ease on mobile
  • Some games need to be downloaded
  • No offline mode

Cosmo Casino has become an industry leader in mobile gaming. I loaded the mobile browser site on my Android phone quickly and got to playing with it really smoothly. I really enjoyed this instant play process. Additionally, I found that the website was nicely optimised for mobile devices and could adjust the layout according to the screen size of my device.

Players can feel comfortable playing on the Cosmo browser site, with all the games available to computer players on mobile. While there is no offline mode, the playing options on the mobile browser site are certainly some bests of any online casino. 

Live service dealer games are also playable on mobile. Players looking for the more modern experience, similar to that of Playzee casino, will be rewarded in Cosmo Casino. Additionally, you can withdraw and deposit with your mobile device using Cosmo’s mobile site.

This is a leading feature among casino mobile sites and has made Cosmo a good site for Kiwis looking to play on the go. There are a few limitations to this though, as it is likely that some players would prefer a mobile app.

Despite the website being optimised, mobile payment through the website is still quite clunky and not very easy to use. Nevertheless, the rest of the site works well, and I was still able to claim a bonus through it.

Customer support

Customer Support has been a large focus of the team at Cosmo Casino. Offering multiple methods of contacting with issues, it is straightforward to contact the support team at Cosmo through the website and the mobile browser version.

Cosmo runs a 24/7 support line that allows you to chat with any of the immediate issues you need to be resolved. The service is constantly available with several support staff meaning wait-times are short and interactions are useful.

Cosmo also has an email line that can be contacted with less time sensitive issues in mind. The email service will aim to respond within 24 hours, though a max of around 72 is typical.

However, there is no dedicated phone line that you can contact Cosmo Casino through. This is a limitation of the online casino although certainly not something unique to Cosmo Casino. Most online casinos do not have a direct call line to contact.

Support facts

CategoryDetails
Customer support availability24/7
Live chatYes
Email[email protected]
Contact numberN/A
On-page supportFAQs & help section

There are also dedicated FAQ, Help and Customer Service pages on the Cosmo site and app. These are clearly signposted and extensive, ensuring that most common or pressing issues can be solved by the user themselves without involving staff.

Support rating

90/100 Reliable customer service, available 24/7
  • Dedicated chat 
  • Short response times
  • Email available
  • No contact number
  • Emails responses take long

I had a really good time with the Cosmo Casino support staff. The team were always prompt in responses to me, especially with the live chat. Also, while I never had a large enough issue to prompt using the email, their support email is easy to find.

Additionally, contacting through email is easy and clearly signposted. The email response may take longer to receive (up to 48 hours), but are often more exhaustive, answering all questions or resolving whatever issues users may have.

The FAQ and Help pages are useful giving some incredibly large amounts of information that users will need when they come for help from the casino. The pages are also simple to access and understand through both the website and the mobile site.

The only limitation of Cosmo Casino’s customer support is in their lack of a direct phone contact line. This means that some users may struggle to have their issues resolved when they may better explain over the phone. However, typically NZ casinos do not include call lines.

Usability

Cosmo Casino has invested a lot into its webpage. The webpage is simply built and easy to follow, from the moment you join Cosmo Casino. Setting up a Cosmo Casino account is relatively straightforward, but the overall website usability lacks in several aspects.

Usability facts

CategoryDetails
Mobile appNo
Mobile games availabilityFull suite
Ease of navigationSimple
Game filtersYes
Search functionYes
Loading speed1.3 sec.
UX and UI ratingExcellent
Other productsN/A

The platform is also fast, with not too much complex loading features meaning games can be reached quickly. Additionally, some games have been embedded into the Cosmo Casino website itself, allowing you to play them quickly and easily.

Usability rating

80/100 Easy to load up and explore the casino
  • Fast loading speeds
  • Simple navigation and search
  • Ability to filter games
  • Outdated design 
  • Difficult to find relevant information

I was able to navigate through both the website and the mobile browser site easily and found whatever games I was looking for super quick. The dedicated search feature means that users who know exactly what they want can find it simply.

The design as a whole is very straightforward and easy to follow, and means any other function, whether it be payment methods or customer support can be found easily. This sets Cosmo apart from its other online casino competitors.

Cosmo does suffer though when it comes to the actual look of the casino. Much of the design is a little old-school, but not in the way Rich casino approaches vintage charm. In fact, I would go so far as to say this does need a bit of a major design overhaul. It really gave me 90s website vibes which isn’t the best for an upcoming online casino!

One other usability drawback is the lack of information available to visitors before completing the Cosmo Casino sign-up process. If you want to learn more about the welcome bonus, for instance, the landing page won’t offer crucial details, and you have to really snoop around to gather more intel on the Cosmo Casino Rewards program.

Expert verdict

Overall Cosmo Casino is a fantastic online casino. The platform has been leading the industry in New Zealand since its entrance in 2017. It’s easy to see why. It has a fantastic range of games that would outrank pretty much any other casino in the country.

Additionally, the customer service features, and the overall safety of the casino set it apart from other online platforms. Its design has also been flawlessly implemented for the most part and creates a great gaming experience for mobile users and desktop players who enjoy pokies and table games. 

The areas Cosmo could improve are not unusual areas of improvement for NZ casinos. A lack of a cryptocurrency payment method is a slight con, while the limited catalogue of live games is a greater drawback.

As far as the Cosmo Casino bonus for new players goes, I found the wagering requirements to be a bit steep. Then again, it’s 150 extra spins for a deposit of NZ$10 — which is a solid deal.

FAQs

Is Cosmo Casino NZ safe?

Cosmo Casino is one of the safest gaming experiences you can find in New Zealand. Being regulated by the MGA requires the casino to fulfil a lot of safety rules. Additionally, Malta has some of the strictest licensing rules, meaning your money and privacy are certain to be protected. Just being licensed is typically a great reassurance of safety, not least because it’s one of the top gaming jurisdictions.

Is Cosmo Casino part of Casino Rewards?

With every new level come better rewards and perks, like bonuses, priority support, birthday gifts, sweepstakes, and even exclusive VIP jackpots.

Are all slots at Cosmo Casino legit?

Cosmo’s game portfolio is powered by Microgaming and partnered studios, tried and tested, so you can rest assured that your games are regularly audited to ensure RNG fairness. 

Is there an app for Cosmo Casino?

No. As is the growing trend, Cosmo online casino does not have an app. But this is far from being an issue. And this is because, as we outlined in our review, the mobile browser version of the site is impressive. It offers the same layout as the main site, the same games, deposit bonus and more. Better still, it’s fully scalable and fits to the screens of both phones and tablets.

How to withdraw from Cosmo Casino?

Additionally, if you’re playing through a bonus, you may need to meet the wagering requirements before your winnings are converted to cash and can be withdrawn. We highly recommend reading through all relevant terms and conditions before processing transactions and claiming rewards at any online casino.

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