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2024 Europa Casino review for New Zealanders

Checked byDasha Goncharova
europa casino logo
84/100 Expert Rating by Elena I.
100% up to NZ$100 + NZ$2,400

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Built on decades of industry experience, Europa Casino knows how to make the first impression count. Players can benefit from one of New Zealand’s most generous welcome bonuses of up to NZ$2,400!

But there’s more to it, and we’re here to sift through the landmass of features and rewards to show you Europa’s perks and what’s not worth a continental.

Time2play’s casino team analyses the limited choice of games and software, quality of support, great range of payments, and withdrawal speed.

Pros and cons

  • Generous welcome bonus
  • Reliable customer support
  • Low bonus wagering requirements
  • Small game library
  • Only one provider 
  • No live chat for visitors

General ratings

84 / 100 Expert Rating by Elena I
95Bonus rating
75Games rating
75Software rating
90Payments rating
84Safety rating
88Mobile rating
82Support rating
80Usability rating
How we rate?
88% Playscore based on 8 critics
96
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95
bestnewzealandcasinos.net logo
90
vegasslotsonline.com logo
89
insidecasino.co.nz logo
85
85
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84
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82
What is our Playscore?

General info

Launch date 2018
Company behind Universe Entertainment Services Malta Ltd

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Editor's note

This review is based on the operator’s current offer in New Zealand. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.

Bonuses: Europa Casino no deposit bonus — and a lot more 

All Europa casino reviews make a great deal of the no deposit bonus and the welcome bonus, but there’s more on offer. As well as NZ$10 of ‘free money’ on signing up, your first deposit will be matched up to NZ$100.

Thereafter, you will be able to claim up to NZ$2,400 in a year-long welcome bonus scheme. Moreover, there’s a VIP scheme that pays out a minimum weekly loyalty bonus of NZ$25.

As if that weren’t enough, there are sometimes promotional bonuses awarded for using particular payment types. Additionally, Europa casino offers special casino promotions regularly throughout the year. Just look out for bonus codes for Europa casino to claim your special bonuses.

The wagering requirement on these exclusive bonuses varies. The highest is 35x for the no deposit bonus. The first deposit welcome bonus and ongoing welcome bonuses have a 30x wagering requirement, but it’s only 25x for the loyalty bonuses. Special promotions will have specific requirements levied when they are announced.

Bonus facts

CategoryDetails
Welcome bonus100% up to NZ$100 + NZ$2,400
Wagering requirement30x
Bonus codeNo
Deposit bonusUp to NZ$100
Free spins5 – 50
Other bonusesNo-deposit bonus of NZ$10
VIP offersYes

We found an additional high roller first deposit bonus in our investigations to prepare this Europa Casino review. We urge all players to read all terms and conditions and read through other NZ online casino reviews before playing to ensure any restrictions or play-through requirements around any Europa Casino bonus are fully understood.

Bonus rating

95/100 Generous bonuses and fair playthrough
  • Great sign-up bonus
  • Weekly VIP loyalty bonus 
  • High-roller bonuses
  • Bonus claimed over a year

Once I was registered at the casino, I had access to the Daily Free Spins Finder game. The day after you deposit a minimum of NZ$20, you play the game to be awarded anything between five and 50 Europa Casino free spins. I won 50. However, the 50x wagering requirement slightly tarnished my delight at the win! 

I’d say the welcome bonus package is pretty generous, and the wagering requirements measure up compared to the competition, like Twin casino. By definition, the Europa Casino VIP programme rewards regular play, and the more you spend, the higher your rewards. 

The minimum weekly bonus of NZ$25 is awarded only for consistent daily play totalling NZ$2500. Additionally, there is a 25x wagering requirement against the VIP bonuses. So I’d suggest it’s one for high rollers. It’s a straightforward scheme, but for low rollers, perhaps not worth the chase. 

However, if you are a regular player, you can climb from the NZ$25 a week Club member reward through a further four tiers. The top-level Diamond member gives you a whopping NZ$250 weekly bonus.

In between Club and Diamond membership is Silver which awards NZ$75 per week. If you achieve the Gold level, it’s NZ$100; Platinum is NZ$150. The more you play, the more you are rewarded.

If you see a Europe Casino bonus, be sure to read the small print because the variable wagering requirements can be confusing. I’d suggest, for low rollers, keep an eye on the special promotions which Europa Casino offer regularly and take advantage of those. I particularly liked the Double Up Friday promotion, which got my weekend off to a cracking start.

Casino games: 450 options

Like all our casino reviews, we actively test the site for performance. In our Europa Casino test, we explored slot machines, table games, cards, progressive jackpots, and live games. All games offer a demo (or free-to-play) version, so that made it easy for us. 

Europa provides more than 450 games in total, all available to play as soon as you are registered and all from Playtech. The extensive range of games will certainly keep most active gamblers busy. 

The traditional range of games is broad with lots of variation. For example, there are thirteen versions of the roulette game. Additionally, there are varieties of blackjack games (including Blackjack Switch and Blackjack Surrender Pontoon), video poker, baccarat, and craps. With over 300 pokies, progressive slots and other games, you should easily find something to keep you excited. 

As well as the full spectrum of online games, there is an excellent choice of live casino games. Live tables at Europa Casino include roulette, baccarat, blackjack, video poker, game shows, sic bo, and craps.

Game facts

CategoryTop Jackpot
Expert’s pickAge of Gods: God of Storms
Slots240+
Popular slotBlue Wizard
Jackpots60+
Top jackpotAge of the Gods: Fate Sisters
Table games8
Popular table gameClassic Roulette
Live games60+
Most streamedSic Bo Live Lobby
Average RTP96.98%
Demo-play availabilityYes

For this Europa Casino review, we also read customer comments on feedback sites. In general, gamers feel comfortable with the range and quality of games available. Moreover, the quality of the live experience was universally applauded.

Game types available

  • Slots
    Slots
  • Jackpots
  • Blackjack
    Blackjack
  • Roulette
    Roulette
  • Baccarat
    Baccarat
  • Video poker
    Video poker
  • Live blackjack
    Live blackjack
  • Live roulette
    Live roulette
  • Live baccarat
    Live baccarat
  • Bingo
    Bingo
  • Scratch cards
    Scratch cards

Games rating

75/100 Good games but a very small portfolio
  • High-quality pokies
  • Plenty of game themes
  • Offers live casino games
  • Small game library

Only Playtech games are featured at Europa online casino NZ, which may seem negative at first glance. I wouldn’t let that put me off because there is a solid array of games. Certainly, I felt spoilt for choice. 

Playtech is the largest company of its kind traded on the London Stock Exchange Main Market. For more than two decades, Playtech has offered winning edge games to some of the best gaming companies in the world.

I trust a premier player like Playtech to produce the sort of games I want to play. The live games may, at first glance, look a bit thin on the ground. However, I was really excited to see less common games like three card brag, sic bo, and baccarat on offer in the live casino. 

Admittedly, if you want instant win and scratch card casino games, Europa casino NZ is not for you; instead, consider Rizk casino. For everything else, most people will find the range fulfilling, with uncommon picks like arcade games and interactive TV games. I certainly don’t think I would ever struggle to amuse myself at Europa Casino NZ.

Being able to play demo versions of the games before I actually wagered any money was another bonus. It’s not just something a novice gambler would value, and it enabled me to test a new betting strategy before I jumped into a real game.

I found the favourites button useful too. It meant I was able to try out new games, such as Blackjack Switch, flag those I enjoyed and move on. Later I went back and played for real. I had effectively built my personal online casino and live casino!

Software: a Playtech playground

There is only one games provider at the Europa Casino NZ, Playtech. As has already been discussed, Playtech is a premium operator in the gambling industry. Publicly traded on the London Stock Market, Playtech has forged close relationships with all its stakeholders, including operators like Europa Casino.

It is worth noting that Playtech also boasts a prestigious client list of other globally renowned online gambling operators. Europa casino NZ is in good company. This is largely due to the quality of the information management systems that support the Playtech gaming environment.

Playtech takes its responsibility for security and online safety extremely seriously. The Secure Sockets Layer (SSL) security protocols of their technology underpin the integrity of internet communications and protects users from theft or unauthorized access to their gambling activities. 

Live games are a relatively new innovation in the world of online gambling, and Europa Casino NZ has been careful to introduce this new technology with caution. While that means the implementation may not have been a big bang as in other online casinos, it was effective. Players were able to enjoy the new immersive experience without any teething problems whatsoever.

Software facts

CategoryDetails
Most popular slot softwarePlaytech
Number of software providers1
Live providers1
Most popular live softwarePlaytech
Bespoke softwareYes
Download required?Yes

Europa Casino NZ is available as both an optimized browser-based solution and a downloadable application for iOS or Android devices.

Europa Casino undoubtedly benefits from a strategic global business partnership with Playtech. The CEO of Playtech makes much of the importance of developing the business’s offering by collaborating with clients and actively invites input. 

Available software

Software rating

75/100 State-of-the-art software, but only one provider
  • More than 20 game providers
  • Premium slots available
  • Unique slots available
  • Only one provider

Playtech software is undeniably classy. Gamblers love the games and the graphics. As I highlighted before, sometimes less is more. While some may be critical that using only one software provider limits the number of games, for me, the quality of the offering far outweighs that. If you are looking for quantity, there are far more providers found on the Dunder online casino site.

One area I find frustrating on the site is the size of the font in the accounts area. I find myself peering at the screen to decipher the title lines. However, this is less a software issue and more a design issue.

What I can’t fault is the integrity of the software in terms of security and safety. While it may not be the first thing a player looks at, too often distracted by the bright lights of the thumbnails, it’s something I feel duty-bound to check for these reviews.

As someone who loves to try new things, I was delighted by the live games found at Europa Casino. The dealers are real people, friendly and welcoming. The streaming was perfect: it really felt like I was in a brick-and-mortar live casino.

Payment methods at Europa Casino NZ

In order to play games at Europa Casino you must open an account, register your personal information and make a deposit. You can have up to ten active payment methods on any one account.

To make a deposit at the Europa Casino, New Zealand players can use one of the following banking methods: Mastercard, Visa, Neteller, Skrill, ecoPayz, Paysafecard, Trustly or bank wire. All of these deposits are fast, and funds are usually available to play with almost instantaneously. 

In the terms and conditions and much of its advertising, Europa Casino states the minimum deposit is NZ$10. However, when you go to the deposit area, the site defaults to NZ$30 and the lowest clickable amount is NZ$20.

All deposits are made instantly, and the money can be used to start online gambling straight away. The time it takes to make a withdrawal however, ranges from instant to a possible maximum of five days (card transfer).

Payment facts

CategoryDetails
Number of payment methods8
Top paymentVisa
Minimum deposit20
Minimum withdrawal20
Average deposit timeInstant
Average withdrawal time72 hours +
Deposit feesNo fees
Withdrawal feesNo fees

To view all payment methods available to you, you will need a registered Europa Casino account. However, many of the payment options attract promotional bonuses from time to time. So, check what is on offer before you make a deposit. 

Players can deposit using any of the above payment methods and can have up to ten active cards linked to an account at any one time. Withdrawals are limited to NZ$20,000 in a single transaction. A cumulative withdrawal above NZ$2,000 will require to Know Your Customer (KYC) procedures, so the withdrawal may take longer to process. 

Deposit methods

Withdrawal methods

Payments rating

90/100 Solid array of options
  • No fees
  • Deposit minimum of NZ$10
  • Fast transaction times
  • No Google Pay, Apple Pay, or PayPal

Like any reputable online casino, Europa offers players a good range of banking options. I was irritated by the default setting of NZ$30 when you click through to make a deposit. In my view, the online casino should allow the gamer to choose the deposit level.

Similarly, the advertised ‘minimum NZ$10’ deposit seems almost impossible to place with clickable amounts. To deposit more or less than is offered on the clickable buttons, it seems one has to resort to customer service. 

All types of deposits are instant, and there are no fees for making a deposit and generally none for a withdrawal. Although this is true of most online casinos, it’s always worth checking, as some will charge a fee. Happily, Europa Casino doesn’t.

It’s great that e-wallets offer speedy withdrawals, which are typically instant. However, requesting a withdrawal via card or bank transfer can take longer. Sometimes it means waiting as long as five days. I’d advise you to take this into account when choosing their deposit and withdrawal methods.

Deep in the small print of this casino’s terms and conditions is a note that the maximum win is NZ$500,000. (That isn’t applicable to progressive slots, of course.) With withdrawal limits of NZ$20,000, that’s going to take a while to withdraw. I should be so lucky to have to worry about that!

Safety features

The Europa Casino gambling site is a fully licensed offshore casino. It is owned by a company called Universe Entertainment Services Malta, Ltd., which is registered in Malta. The site is licenced and regulated by the Malta Gaming Authority. As well as being appropriately licensed, the casino site features SSL encryption software which keeps transactions safe. 

All of this software is powered by Playtech with an effective Random Number Generator (RNG). These are built into the games, but they are also independently verified and audited by Gaming Labs International (GLI) which provides independent testing and inspection of a plethora of electronic gaming products. 

The casino site offers players a range of Responsible Gaming tools. This includes self-assessment, cooling-off periods, self-exclusion, account closure, and personal limits. Players can find the link to the Responsible Gaming area at the bottom of every page.

Safety facts

CategoryDetails
Auditing sealsGaming Labs International
Responsible gaming sealsBeGambleAware
SSL encryption256-bit
Two-factor authenticationAvailable
Ever blacklisted?No
LicencesMGA
Company behindUniverse Entertainment Services Malta Ltd
Deposit, wager, time, and loss limitsAll available
Self-exclusionAvailable
Cooling-off periodAvailable

Playtech has a financial division called Finalto which is a technology leader in the financial trading industry. This can only add to Playtech’s pedigree as a safe and reliable operator. That, in turn, is an added comfort to Europa Casino players.

Licensed by

  • mga logo
    MGA

Trusted by

  • begambleaware logo
    BeGambleAware

Safety rating

84/100 Secure and licensed
  • MGA licence
  • SSL-encrypted website
  • Wide responsible tools range
  • Hard to find safety details

The site offers all the security you would expect, including SSL encryption technology, which keeps transactions secure. I was particularly impressed, however, with the wide range of safe gaming tools. This includes personal limits, time-out, self-exclusions, and even withdrawal reversals.

For most of us, gambling is a pastime we enjoy safely. But for those in need, the responsible gambling setup at Europa Casino is robust and similar to rivals like River Belle casino and Cosmo. For example, any request to reduce the self-imposed maximum limits set by an individual takes effect immediately. However, a request to increase the limits is held for a seven-day ‘cooling off’ period before it is implemented. 

As a seasoned player, I am always comforted by the Malta Gaming Authority licence. The MGA is prescriptive in its requirements and will arbitrate in the event of any disputes. I find that reassuring when choosing which site to gamble on. 

Overall, I’d say Europa Casino New Zealand is a sound place to play. They have all the systems in place to protect players. Furthermore, they have the integrity and support network to help players with responsible gambling.

Mobile offer

The Europa Casino website can be accessed from any type of mobile device, such as a phone or tablet. You can choose to play on the mobile version of the desktop or, alternatively, download the purpose-built mobile app. 

There are no differences in the features of the desktop site and the mobile offerings except for the size of the screen. Players have access to all the same games regardless of whether they use the optimized version or the app. 

The mobile app is intuitive and really easy to navigate. It’s available for both iOS and Android devices. Furthermore, it is superfast to load. Play is smooth and there are no glitches or buffering. 

The mobile-optimized version of the casino is equally impressive. Like the app, it is fast to load and smooth to play. Some of the clickable links are in different places on the desktop, but it’s intuitive, so you will soon find your way around.

The mobile version of the site is also available as a dedicated variant for each region. If you are playing from NZ it should default to the NZ version of the Europa Casino mobile. Check the URL is correct if you have any issues.

Play on devices

  • android logo
    Android
  • ios logo
    iOS
  • windows logo
    Windows
  • macos logo
    MacOS
  • linux logo
    Linux

Mobile rating

88/100 Decent, but the website is not optimised for mobile use
  • Excellent mobile app performance
  • Full access to games on mobile
  • Various slots available
  • Website not responsive

It’s always a winner when players can access the full portfolio of games. Europa Casino downloadable casino is fabulous both in looks and performance and offers the same 450+ games as the desktop site. 

The mobile version of the casino is also really well-designed for those that prefer a browser-based experience. For me, on balance, I’d go for the mobile app (the slot games were amazing) but that is not to suggest the performance is better. 

As with all these things it’s a personal choice which option you choose. For me, online mobile casinos mean more flexibility. The casino software is actually already on my device, so I am not reliant on a progressive browser interface.

It is generally accepted that mobile phone apps generate more revenue than mobile-optimized websites. We could be cynical and say that is the only reason why companies make the considerable investment to develop them over and above the mobile optimized versions. 

For me though, it’s convenience and ease of use. I can access Europa Casino faster wherever I am. Additionally, it’s been specifically designed to look good on my mobile apps. It’s altogether more elegant!

Customer support

Those who play at Europa Casino are offered a fully comprehensive support service, every hour of the day and every day of the week. Support can be accessed from anywhere on the Europa Casino NZ site.

If you have any issues or questions, the first place to look is the Frequently Asked Questions (FAQs). Lots of topics are covered with clear, concise answers to the most commonly encountered queries. If you cannot find the solution in FAQs, it’s time to move to the next option. 

Live chat enables a player to be in direct contact with the customer services team. The team aims to respond to a live chat inquiry within 30 seconds. Customer service agents are friendly and knowledgeable. They are also available 24/7.

If that doesn’t resolve your issue, the next level of service is a direct telephone number which is available on the site. It is manned from six am to 12 midnight GMT. That means in New Zealand you can speak directly to someone from six pm to midday, seven days a week. 

Support facts

CategoryDetails
Customer support availability24/7
Live chatYes
Email[email protected]
Contact number35-924-008-916
On-page supportFAQs

If all previously mentioned methods of support have failed, you have the option to email the Europa Casino customer support team. The response times to emails is usually within 24 hours, but may take up to 48 hours if the query is complex. 

Support rating

82/100 Plenty of ways to get in touch with 24/7 support
  • 24-hour support
  • Friendly support agents
  • Telephone support 24/7
  • Login live chat only

Europa Casino has an excellent array of customer service options. Certainly, it is as good as any other I’ve seen. For me, casino sites that offer players plenty of ways to get in touch are the ones to be trusted. 

Some reviewers make negative noises about the use of bots in a live chat environment. For the uninitiated, a bot is an app that will recognize keywords in a written conversation and generate answers using a knowledge base. 

I don’t have a problem with bots, per se. What I do dislike is when the bots are not supported by real people. I couldn’t see any bots at Europa Casino. That doesn’t mean they aren’t there; it means if they are, they are used seamlessly with a live team. The responses are relevant, concise and, above all, quick. 

Live chat support is the quickest and easiest option. With an average response time of 30 seconds, Europa is right up there with competitors like the LeoVegas online casino. The option to telephone a customer support operative is added plus for me and is why Europa Casino rates highly in this area.

Usability at Europa Casino

The landing page after log in is busy and could be overwhelming. However, there is a menu bar across the middle to take you to the specific area of the site you want to visit. These are home, new slots, tables, cards, jackpot, live, and promotions.

Usability facts

CategoryDetails
Mobile appNo
Mobile games availabilityFull suite
Ease of navigationVery intuitive
Game filtersYes
Search functionYes
Loading speed1 sec.
UX and UI ratingGood
Other productsN/A

There are three clickable links to the bottom left of the site: New, Favourites and Recent, which are good shortcuts to get you around the site. If you are playing any game and want to add it to your ‘favourites’ list, you simply click the appropriate symbol, and it will be there the next time you visit. 

Usability rating

80/100 Great foundation, but rough around the edges
  • Intuitive search function
  • Filter game available
  • Option to flag games as favourites
  • Text sometimes difficult to read
  • Outdated design

Europa Casino has an extensive search engine where you can filter through the various games by studio, features, theme and pay-line. I found it a really excellent feature because it saved me a lot of scrolling through hundreds of games when all I wanted was video slots, video poker or roulette games. 

The link to your account and the cashier is always visible on the top right of the desktop screen for easy access and I felt comforted by that. Also, I like the ‘new’ button on the bottom left of the screen, so I could check out any exciting innovations at the start of every visit. 

My only criticism would be that the font on some areas of the site (like accounts and search facility) is relatively small, and anyone with sight issues might find themselves peering closely at the screen. Sites like JackpotCity or Spin Casino are far more reader-friendly. However, once I’d used the favourites button to create my own personalised casino portfolio, I was in heaven. 

Live games at Europa Casino are something special. The live roulette games are fabulous. I am so pleased Europa has taken the time to implement them properly and didn’t rush headlong as some other online casinos did. There can’t be much more irritating than being in the middle of a game of poker only to find the streaming starts to buffer.

Expert verdict

All-in-all, we have found every rateable facet good or better. This includes a high-quality mobile casino site, excellent customer service, excellent Europa Casino welcome bonus, and great usability. The live games and mobile casino were particularly noteworthy.

With more than 450 Europa Casino games, players will have plenty to keep them amused. The only real downsides we identified were the font sizes on some of the pages. That may not be an issue for you, but our reviewer wears spectacles!

On balance, it is one of the better offshore casinos for players in New Zealand who are looking to bet safely. There were no red flags raised during our assessment and customer reviews support this view.

FAQs

Is Europa Casino a legit and safe casino?

Yes, it is a legitimate casino site with an MGA licence. This is considered to be among the highest standards in offshore casino licences, and fairly rigorous when it comes to compliance standards in online casino gaming. Furthermore, the site is regularly tested by Gaming Labs International, which tests and publishes return to player percentages (RTP) by game. Prestigious Playtech supplies the games and is a premium supplier to the online gambling industry. Europa casino is also affiliated with Euro partners and BeGambleAware. 

Who owns Europa Casino and is it properly licensed?

Europa Casino is owned by Universe Entertainment Services, Malta Limited (C-60452). Universe Entertainment Services, Malta Limited is licenced and regulated by the Malta Gaming Authority. The licence number is MGA/B2C/249/2013 (issued: August 1st, 2018). Europa Casinos has a global network of reputable online casinos including the New Zealand operation discussed in this review. Any player complaints or disputes can be directed to MGA for investigation and arbitration. 

Can I play at Europa Casino in New Zealand?

Yes, you can. Whilst it’s not legal for a company to set up an online casino in New Zealand, players in the country can legally access offshore casino sites. It offers players a dedicated NZ site that accepts NZ dollars. All you need to do is register with the casino and supply the required information. Once you have been verified you can make your first deposit and start playing at the Europa Casino.

Is it easy to get in touch with Europa Casino?

Yes, it is. The casino boasts a comprehensive Frequently Asked Questions section, and it’s always worth checking this before you get in touch. If you can’t find what you need there then you can access the customer service team through live chat (24/7), a dedicated telephone number (manned 18 hours a day) or email. The team behind the live chat, telephone and email are responsive, friendly and knowledgeable. 

How long does a withdrawal take at Europa Casino?

The casino aims to process all withdrawals within 24 hours. However, banking providers have their own variable processing times. The quickest methods are e-wallets such as Skrill. However, card withdrawals can take up to five days. Withdrawals may be delayed, if the casino has to carry out validation under Know Your Customer (KYC) legislation. The maximum withdrawal of NZ$20,000 is worth noting too. We urge all gamblers to make sure they read the Terms and Conditions of their chosen casino before depositing.

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