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In-depth JackpotCity casino review for 2024

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Checked byDasha Goncharova
82/100 Expert Rating by Elena I.
100% up to NZ$1,600 over four deposits

JackpotCity is one of the best online casino destinations in New Zealand, thanks to a hefty welcome bonus of up to NZ$1,600.

Before you shoot your shot for the jackpot, check out our expert’s objective review to find out more about the pros and cons of playing at the JackpotCity casino.

We’ll cover bonus terms, games, mobile app, payout speed, site security, support quality, and the operator’s reputation.

Pros and cons

  • Intuitive navigation
  • Good range of jackpots
  • Large welcome bonus
  • Limited range of games
  • Not many other bonuses
  • High wagering requirements

General ratings

82 / 100 Expert Rating by Elena I
75Bonus rating
75Games rating
75Software rating
80Payments rating
83Safety rating
95Mobile rating
93Support rating
80Usability rating
How we rate?
93% Playscore based on 8 critics
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96 logo
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What is our Playscore?

General info

Launch date 2018
Company behind Super Group

Editor's note

This review is based on the operator’s current offer in New Zealand. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.

Bonus: claim JackpotCity NZ free spins and more

All eligible players at the JackpotCity casino get a 100% welcome bonus of up to NZ$1600 upon signing up and making the first deposit. However, please note you must make four separate deposits (minimum deposit of NZ$10) to claim this bonus. This offer is also valid at the JackpotCity mobile casino and app. 

This is a unique offer because the average welcome bonuses in other NZ casinos range between $500 and $1,000. Wagering requirements at JackpotCity are 70x, and much higher than other casinos, where they can range from 16x to 30x. However, the maximum bonus per deposit at the JackpotCity online casino is NZ$400. 

That’s not all. JackpotCity also offers exclusive bonuses. For example, each player receives a unique bonus called Daily Deal. This is based on their gameplay. Players can also land other prizes by spinning the JackpotCity Bonus Wheel. These prizes include JackpotCity free credits, JackpotCity NZ free spins and loyalty points, which make JackpotCity a pretty big bang for your buck as far as minimum-deposit casinos go. However, the free spins have a high 70x wagering requirement. 

Players can also become part of JackpotCity’s loyalty program, which has six levels – Bronze, Silver, Gold, Platinum, Diamond, and Privé. To raise their levels, gamblers need to wager on specific games. Please note that some games contribute more points than others. For example, all pokies (excluding NetEnt video slots and progressive jackpots) contribute 100%.

Bonus facts

Welcome bonus100% up to NZ$1,600 over four deposits
Wagering requirement70x
Bonus codeNo
Deposit bonusNo
Free spinsYes
Other bonusesYes
VIP offersLoyalty program

While writing this JackpotCity review for NZ, we found that this VIP program is free, and gamblers can earn extra rewards by wagering on different slot games. Later, these points can be exchanged for JackpotCity free credits. Players can also use these credits to try out more slot games. 

Bonus rating

75/100 A good welcome bonus with several weaknesses
  • Above-average welcome bonus
  • 100% matching bonus + free spins
  • Attractive loyalty program
  • High wagering requirements
  • No cashbacks or refer-a-friend bonuses

While the JackpotCity has free credits and bonus spins, this casino trails in other areas. For example, I noted that this website doesn’t offer cashbacks or refer-a-friend bonuses. In contrast, leading New Zealand casinos, such as Twin and the VoodooDreams online casino offer these promotions to their players. 

Golden Nugget also has a cashback scheme for its existing players and offers refer-a-friend bonuses of up to $500. Cryptocurrency bonuses are also absent in this JackpotCity casino. On the other hand, players who deposit Bitcoin with Twin casino receive special rewards. 

I also didn’t see any high-roller bonuses for a VIP JackpotCity account. Instead, there are many competing websites, such as Royal Panda and Rich casino, which favour high rollers. Unfortunately, while reviewing the JackpotCity casino, I didn’t notice any seasonal promotions either, nor a recurring deposit bonus (but that could be just poor timing). 

However, while monthly and seasonal promotions are standard fare in many New Zealand casinos, such as Golden Nugget, Ruby Fortune and River Belle casino, according to JackpotCity reviews, the platform is trailing behind. I honestly believe that by offering more promotions, JackpotCity free credits would attract more players to its site. 

JackpotCity can improve itself by reducing its high wagering requirement of 70x and bring it to the same level as Golden Nugget (10x). Another area of improvement could be to introduce special bonuses and promotions for JackpotCity’s mobile users. 

When playing on NetEnt slots and jackpots, I noted that JackpotCity casino doesn’t state the play-through requirements. Therefore, I had to contact customer support to find out more. I would have appreciated a much more detailed explanation of the wagering requirements. The JackpotCity free loyalty points is also unclear. It’s for these reasons I have awarded 75/100 to the JackpotCity casino.

Games: over 900 available at JackpotCity casino

JackpotCity casino lobby has 900+ titles, including online pokies, blackjack, roulette, baccarat, keno, video poker, bingo, and jackpots. This casino site also offers 83 live games in the desktop version. All these games are of high quality and can be played instantly on phones, tablets, and other devices.

On top of that, JackpotCity has a couple of world-famous pokies such as Mega Moolah Progressive and Game of Thrones Power Stacks. All the JackpotCity casino games come from well-known providers like Microgaming, Evolution, and Alchemy. 

Players can also try to land big wins at Wheel of Fortune and Mega Moolah jackpots, both of which have a prize value of NZ$2 million+ each. By signing up with this online casino and claiming the JackpotCity bonus offer, gamblers can try their luck on live Lightening Roulette, Ezugi’s Live Roulette, and other titles. 

The table games casino lobby includes titles such as Perfect Strategy Blackjack, Wheel of Winner and Multifire Roulette.

Game facts

Expert’s pickWild Link Riches
Slots 1.100+
Popular slotSakura Fortune
Jackpots 90
Top jackpotWheel of Wishes
Table games 79
Popular table gameVinni Jones Card Chase
Live games 122
Most streamedLive Shandar Andar Bahar
Average RTP97.85%
Demo-play availabilityYes

Beginners and pros can pick from more than 900 games on this platform. While pokies come from Microgaming, JackpotCity’s live casino games are provided by Evolution. A few games worth exploring are Mermaids Millions, Clash of the Titans, and The Osbournes. However, while writing this JackpotCity review, we didn’t notice enough titles from NetEnt. 

Game types available

  • Slots
  • Jackpots
  • Blackjack
  • Roulette
  • Baccarat
  • Video poker
    Video poker
  • Live blackjack
    Live blackjack
  • Live roulette
    Live roulette
  • Live baccarat
    Live baccarat
  • Craps
  • Keno
  • Bingo
  • Sic bo
    Sic bo
  • Scratch cards
    Scratch cards

Games rating

75/100 Impressive titles but some room for improvement
  • Vast live dealer section
  • Big progressive jackpots
  • World-famous titles like Wheel of Fortune
  • Not all games can be seen
  • Free games aren’t visible

While this online casino has great games, I am disappointed that JackpotCity online casino has only 400+. This isn’t a huge number given that sites like Twin casino have 3,000+ games. However, although JackpotCity only has a few games, it does offer a few amazing titles (Mega Moolah) where you can land big wins with the JackpotCity free loyalty points. 

Unfortunately, JackpotCity has several other weaknesses. For example, when looking for pokies, I couldn’t see all of them. In addition, JackpotCity doesn’t specify how many progressive jackpots it’s got. I thought this was strange, considering the site’s name – JackpotCity. However, we do know this casino has 10 Must Win Jackpots, although this isn’t a substantial number. 

It would have been better if JackpotCity had listed all its table games, bingo, table poker, and keno games on the home page. Sadly, this information is missing, and it may turn several gamblers away from this platform. 

In fact, every other casino I have reviewed in the past shows all the casino games very clearly. Furthermore, JackpotCity doesn’t have a game filter like Golden Nugget. In fact, a game filter would be greatly appreciated to enable players to find their desired games easily. 

JackpotCity claims to provide Video Bingo on its platform. This game is simple to play and, therefore, immensely popular among first-time online gamblers. However, we don’t know how many video bingo games there are with this online casino and who the software provider is. 

There are a couple of other issues at JackpotCity. Unfortunately, players can’t try its games without registering, and this can often drive players away. Also, there’s too much information on the home page. I feel that JackpotCity could improve itself by having fewer explanations and more games on its website.

Software: only six available

JackpotCity has partnered with industry leaders, such as NetEnt, Evolution Gaming, Microgaming, Ezugi, and Playtech. While Microgaming powers most casino games, Evolution is responsible for the live casino section. A few words about these providers follow. 

Microgaming was one of the earliest providers in the iGaming market and has produced iconic titles like Cash Splash. This studio is behind one of the most successful titles, Mega Moolah, in iGaming history. 

Players also respect Microgaming for its 243-ways-to-win and Hollywood-themed slots. Beginners and pros can enjoy the Microgaming Casino Experience through various platforms. This provider has supplied several progressive jackpots to the JackpotCity casino. 

Evolution Gaming, another JackpotCity provider, is known for its high-quality live games. In fact, most top New Zealand casinos have partnered with this iGaming provider. The third provider, NetEnt, is also an industry leader in the iGaming industry. 

Software facts

Most popular slot softwareMicrogaming
Number of software providers5
Live providers4
Most popular live softwareEvolution
Bespoke softwareNo
Download required?Yes

Founded in 1996, NetEnt has produced iconic titles including Gonzo’s Quest and Starburst. This iGaming provider generated 41.2 billion gaming transactions in 2017 and currently works with over 200 casinos. Playtech is a 20-year-old company that has created the Age of the Gods series of games. 

JackpotCity has also partnered with Alchemy Games, an emerging game studio based in the United States. Alchemy’s games can be played on iOS and Android devices and some top titles include Alchemy Classic HD, Doodle God HD, and Alchemy Genetics. 

Available software

Software rating

75/100 Reputable providers but few
  • High production quality
  • Reliable and safe software
  • Live offer from Evolution 
  • Just a few providers

Microgaming, Evolution, NetEnt, and Playtech are impressive names, and JackpotCity has acquitted itself in this department. However, there’s nothing great about having these names in your software library if it means having a limited number of games, which is not a problem on sites like Casumo casino

While writing this review, I also didn’t see other popular studios like Iron Dog, Red Tiger, Bally, Scientific Gaming and Blueprint Gaming. Having some of these names could help JackpotCity deliver a more enriching gaming experience. 

I also wish the JackpotCity gambling site had more live dealer games from Ezugi and a few other providers. Currently, this casino has mostly Evolution Gaming titles, which limit your choices as far as live games go. 

Finally, I found it strange that JackpotCity doesn’t have enough NetEnt games. As pointed out earlier, NetEnt is an industry leader in the pokies category. Having more games from this provider could have provided much-needed diversity to the JackpotCity portfolio.

Payment methods: eight banking options for New Zealanders

JackpotCity is unique because it supports Visa debit and Visa Electron. Apart from benefiting an array of players, it is also an extremely popular banking method. Other payment options at this gaming site include Mastercard, Skrill, and Neteller. 

Another unique feature of these options is that players can also use these payments for withdrawals. For example, if you deposited money with a Mastercard debit or credit card, you would receive money on the same Mastercard account. 

Furthermore, all the above-listed payment options work with the Secure Socket Layer technology, which means that your passwords, casino account details and other personal information remain hidden from hackers. Mostly, JackpotCity will send your funds to the deposit option you used for creating your casino account. 

In rare cases where this isn’t possible, JackpotCity will transfer your funds with an alternate payment option. Please note some payment processors may impose their own fees and limits on your online transactions, so read all the payment terms. 

Payment facts

Number of payment methods8
Top paymentVisa
Minimum depositNZ$5
Maximum depositN/A
Minimum withdrawalNZ$50
Maximum withdrawalN/A
Average deposit timeInstant
Average withdrawal time72 hours +
Deposit feesNo fees
Withdrawal feesNo fees

It’s also important to note that even the best gambling sites might ask for specific documents for verification purposes. These documents prove your identity, address, and banking details. Therefore, it is essential you submit all these documents before you can enjoy your gameplay experience. 

It’s important to mention here that JackpotCity supports Neteller and Skrill, two highly popular options for New Zealanders. 

Deposit methods

Withdrawal methods

Payments rating

80/100 Top payments but several missing
  • Has Visa and Mastercard
  • Various ewallets available
  • Low minimum deposits
  • Doesn’t support PayPal
  • No withdrawal times mentioned

There are several reasons JackpotCity casino doesn’t score high in the payments department. First, it doesn’t work with PayPal, which is one of the most popular payment brands in the world. In fact, many casinos, including Europa and MagicRed, welcome PayPal. 

Some other options missing are Paysafecard, ecoPayz, and the prepaid versions of Visa, Mastercard, and Neteller. This is an important deficiency because prepaid cards help players to avoid addiction. Top New Zealand casinos, such as Golden Nugget, all welcome prepaid cards. 

Another important point of concern is the average withdrawal time at JackpotCity. At the time of writing, I didn’t find how much time it takes for this casino to release payments. JackpotCity’s closest competitor, Golden Nugget, pays off its players within two business days. 

Another player in the New Zealand market, the Europa online casino, has an average withdrawal time of three business days. JackpotCity also does not show all the other payment rules and processes. For example, I don’t know where to send documents related to my proof of address and income details. 

JackpotCity casino also doesn’t specify what the maximum withdrawal limit is for each month. Other leading casinos in NZ, such as Europa and Golden Nugget, show this information prominently. Finally, this casino also doesn’t say anything about fees, if any.

Safety: all standard features for online gambling 

JackpotCity is a regulated online casino and received a licence from the Malta Gaming Authority in 2018. This information is valuable because many online casinos in New Zealand don’t disclose their licensing information and win the trust of their players. 

JackpotCity is an SSL-certified website. This means all your online transactions stay safe and protected at JackpotCity casino. If you want to check out JackpotCity casino’s SSL certificate, just look at the casino’s URL, and you will find a lock-like symbol there. This means this online casino has a Secure Server Layer certificate. 

As a leading online casino, JackpotCity promotes safe and secure gambling. Notably, it bars all people under 18 from operating its platform. It also encourages safe and responsible gambling by providing a link to Responsible Gambling on the JackpotCity casino homepage. 

Safety facts

Auditing sealseCOGRA
Responsible gaming sealsGambling Therapy, Gamblers Anonymous, GamCare
SSL encryption128-bit
Two-factor authenticationNot available
Ever blacklisted?No
Company behindSuper Group
Deposit, wager, time, and loss limitsN/A
Cooling-off periodAvailable

All games on the JackpotCity casino are fair and transparent because JackpotCity has RNG or a Random Number Generator, which generates completely random results when you play slots, roulette, or any other games. Having this tool means your platform is fair. 

Licensed by

  • mga logo

Trusted by

  • gamblers anonymous logo
    Gamblers Anonymous
  • gambling therapy logo
    Gambling Therapy
  • gamcare logo

Safety rating

83/100 Most safety features covered
  • Encourages  responsible gambling
  • Handles all data responsibly
  • Audited by eCOGRA
  • No unique safety features
  • No two-factor authentication

While JackpotCity scores high on the safety criteria, it lags in a few departments. For example, this platform doesn’t have 2-factor authentication. On the other hand, Europa and MagicRed have this safety feature on their gambling websites. 

JackpotCity doesn’t have an alternative to eCOGRA. This is important, because this tool can sometimes give incorrect or incomplete information. On the other hand, casinos like Casino Kingdom, Spin Casino and MagicRed have two different testing systems. 

While JackpotCity has a detailed policy on safe and responsible gambling, it doesn’t have any personal loss limits. I agree the casino lets you cap your deposits, but having loss limits would be a great way to enhance this casino’s reputation. Instead, many operators, like MagicRed, offer personal loss limits. 

Another negative feature is that JackpotCity doesn’t have a web-based form which players can fill out and submit to the casino if they feel their privacy is being violated. I hope the casino will rectify this in the future.

Mobile: features, games, usability, and more

You can enjoy JackpotCity casino games on many IOS and Android devices. These include Samsung, Nokia, and Google Pixel phones and tablets. What’s more, you can launch the casino’s games with Firefox, Safari, Chrome, and Edge browsers. 

Players can download this mobile app on their devices quickly by visiting iTunes or Google Play Store. Alternately, they can play games on the go by launching JackpotCity on their browser. Notably, you get the same casino bonuses on the mobile play site as on the desktop. 

Please note that the site load time of the JackpotCity casino is under five seconds. This fact is significant because many casinos such as Europa and MagicRed take six seconds or more to load on phones and tablets. 

Players can register quickly on the JackpotCity mobile app and casino. They can see all the letters and symbols easily on the platform and type the former in the required boxes. Furthermore, all your information stays intact should you lose connection with the mobile app. 

All payments on the JackpotCity mobile casino are safe and secure because this platform employs SSL technology. This means that all data that goes from your device to the casino and all information is protected from hackers. 

Play on devices

  • android logo
  • ios logo
  • windows logo
  • macos logo
  • linux logo

Mobile rating

95/100 Great mobile gambling experience
  • Mobile-compatible live games
  • All games load under five seconds
  • Various themed slots available
  • Not all games are available on mobile

JackpotCity’s mobile casino is impressive for several reasons. It works on several phones and tablets belonging to brands such as iPhone 13, iPhone 12, Samsung Galaxy, and Google Pixel. However, this is a major issue with competitors like MagicRed which don’t work on top Samsung models. 

This mobile website works perfectly well with Chrome, Safari, Edge, and Firefox. I tested it with the Chromium browser and found that JackpotCity performed perfectly. This isn’t the case with online casinos like Europa, Spins, and Casino Kingdom, as they were incompatible with Chrome and Edge. 

I found JackpotCity amazing because of the site’s load time which matches global standards. It’s important to note that this load time is the same across all the devices I used. In contrast, the site load of Spins and MagicRed was six seconds or more. 

While testing JackpotCity, I found its mobile casino stable across several devices. Furthermore, the mobile casino fits easily on the screen and no letter, symbol or information was omitted. On the other hand, competitors like Europa aren’t as mobile responsive as the JackpotCity casino app. 

That said, this casino has a couple of shortcomings. There are no mobile casino-specific offers and JackpotCity free credits, so this may turn away some players. Although Casino Kingdom fills this gap admirably, this gambling platform doesn’t say how many of its games are mobile-friendly.

Support: two contact channels for online casino players

JackpotCity casino offers 24/7 customer support via live chat and email. While live chat is the preferred communication channel, you can also use email for less important issues. Please note the Live Chat window is available in the bottom part of the website. 

Apart from that, JackpotCity provides support in 24 languages, such as English, Spanish, French, Dutch, Norwegian, and Japanese. Other languages include Lithuanian, Portuguese, and Azerbaijani. Therefore, it is clear that JackpotCity clearly caters for a vast audience of international players. 

Once you sign up, you will find the Live Chat tab on a yellow background. Click on it to enlarge the window and enter your email ID and username to initiate the conversation. The live chat customer agent will respond to you within 10 seconds. 

Players can also request a chat transcript for future reference. As one of the best online casinos, JackpotCity claims to provide email-based support. However, I couldn’t find any email ID. Gamblers also have the option to consult the FAQs section for instant help. 

Support facts

Customer support availability24/7
Live chatYes
Email[email protected]
Contact numberN/A
On-page supportFAQs

The FAQ section has questions and answers on deposits and withdrawals, banking options, bonuses, playthrough requirements, and responsible gaming. All answers are concise and relevant. You can view this section by clicking the Contact Us tab, which is at the bottom of the homepage. Here, you can find more information from the MGA. Information about the Kahnawake Gaming Commission is under the T&Cs. 

Support rating

93/100 Efficient but with a few grey areas
  • Prompt response on live chat
  • Detailed FAQs
  • Support 24/7 
  • Hard to find support links
  • Live chat representatives don’t answer all queries

Overall, I found JackpotCity casino to be an intuitive platform, but several weaknesses plague this casino. For instance, it doesn’t back its email support with an ID. In contrast, other online casinos like MagicRed and Europa have web-based forms which players can use. 

JackpotCity also doesn’t have a dedicated phone number, which others have. Look at Casino Kingdom and Jackpot Molly. These online casinos offer phone-based support to their customers. I also spotted a few weaknesses in the FAQs section. 

For example, I didn’t spot any queries and answers on game rules. This is important because several competing online casinos like Twin and Spin carry detailed sections on how to play slots, roulette, and other games. 

JackpotCity doesn’t show its Contact Us section prominently unlike other online casinos. Take, for instance, Twin casino which has a prominent section on Help and FAQs. All things considered, JackpotCity scores high on customer support.

Usability: simple navigation 

Players can register at JackpotCity in under two minutes, and this time is well under the industry average, which is four minutes. Furthermore, they don’t have to fill more than eight boxes while signing up with this New Zealand casino site. 

Usability facts

Mobile appYes
Mobile games availability2/3 of all games
Ease of navigationFair
Game filtersYes
Search functionNo
Loading speed0.9 sec
UX and UI ratingExcellent
Other productsPoker

JackpotCity gambling site has only four colours, which means the layout is clear and pleasant to look at. Furthermore, this casino also employs reader-friendly fonts. The mobile casino is more user-friendly than the desktop version, and players should consider this while choosing the right platform. 

Usability rating

80/100 Good usability but notable weaknesses
  • Simple navigation
  • Reader-friendly typeface
  • Clear user interface
  • No search filters
  • Text-heavy pages 
  • Hard to find useful information

I would say that the biggest drawback of this gambling site is the lack of game filters. With over 500+online games on this platform, players need the right tools to find their favourite pokies, roulette games, and so on. In contrast, leading casinos, such as Casino Kingdom have game filters for their players. 

JackpotCity could improve itself with a better colour scheme. While the existing one isn’t too bad, its bright shades don’t help players in the evenings and nights. If you look at Europa and MagicRed, you’ll find these casinos having lighter shades on their platforms. 

That said, JackpotCity scores top marks in navigation and sign-up times. Top online casinos like Twin casino score low in these departments. For example, you’ll have to scroll more than 10 times to get your desired information on Twin. Besides, the sign-up time on this online casino is under two minutes which is better than the industry average. 

JackpotCity has several quick links at the bottom of the page. These lead directly to the information you are looking for. Finally, this casino could have scored 100 if it had a search filter box. I have to say that it would have been easier to find my favourite game with a search filter instead of having to scroll through the entire site. 

Expert verdict

While this casino scores high on usability and safety, there are several weaknesses in the game and bonus sections including JackpotCity NZ free spins. As a gambling site, JackpotCity is a trustworthy site thanks to its licence from the Malta Gaming Authority. 

That said, JackpotCity doesn’t have as many games as many other leading casinos in New Zealand have. Notably, the JackpotCity bonus section is limited and isn’t really very appealing. In fact, there are many gambling websites that provide higher bonuses than JackpotCity. 

While players will enjoy the mobile website, the desktop version is much faster and all games will download within five seconds. Also, you can play them across Apple and Android devices. What’s more, players can launch these games with Edge, Chrome, Safari, and Firefox.


Is JackpotCity casino safe for online gambling?

Yes, JackpotCity online is as safe as your next-door bank. It has been in business since 1998, so this means that players have been trusting JackpotCity for more than 20 years now. Thanks to a valid licence from the MGA, this gambling site is trustworthy. Also, all online casino games at JackpotCity are run by a random number generator, which itself is monitored by eCOGRA. 

What is JackpotCity’s welcome bonus?

The JackpotCity online casino offers a welcome package of up to NZ$1,600 on your first four deposits. You can claim up to NZ$400 in bonus funds per deposit, and the bonus credit can be used to play online pokies, table games like blackjack, baccarat, and roulette, as well as progressive pokies and live dealer games.

How long do withdrawals take at JackpotCity casino?

Withdrawal speed will depend on your chosen payment method. After internal processing, e-wallet transactions take an average of 24-48 hours, while bank transfers and card payments can take anywhere from three to seven business days.

Which online casino games can I play at JackpotCity?

While this casino has lots of games for newbies and pros, you should try out titles with high RTP values. Some online games we recommend are Baccarat Gold six Decks, Hold ’em High Gold, and French Roulette Gold VIP. Naturally, every player has his own choices. JackpotCity has more than 400 casino games, including online pokies with JackpotCity NZ free spins, live casino games, table games, video poker, and casual games. 

Who owns JackpotCity casino NZ?

JackpotCity is owned and operated by Bayton Ltd., a Malta-based company registered in Gzira. Bayton Ltd., is a subsidiary of the Palace Group (sometimes referred to as ‘Buffalo’ for its Buffalo Partners programme).

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