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2024 Joo Casino review for New Zealand players

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Checked byDasha Goncharova
88/100 Expert Rating by Elena I.
Up to NZ$3,000 + 200 free spins

Boasting more than 3,000 titles from premier providers such as NetEnt and Evolution, Joo Casino is on the right track to winning over the NZ market. Players can participate in thrilling slots tournaments or aim for the grand prize with progressive jackpots.

Time2play’s casino experts researched and rated Joo Casino based on the games library, mobile optimisation, security features, payments, and overall offer.

Pros and cons

  • Incredible game library
  • 24/7 live chat
  • 13 payment options 
  • No telephone support
  • High minimum deposits
  • No mobile app

General ratings

88 / 100 Expert Rating by Elena I
83Bonus rating
92Games rating
89Software rating
89Payments rating
87Safety rating
85Mobile rating
85Support rating
90Usability rating
How we rate?
86% Playscore based on 8 critics
95
mr-gamble.com logo
94
bestnewzealandcasinos.com logo
89
bestnewzealandcasinos.net logo
89
casino guru logo
86
kiwigambling.co.nz logo
80
nzcasinosonline.co.nz logo
78
nzcasino.co.nz logo
77
What is our Playscore?

General info

Launch date 2018
Company behind Dama N.V.

Editor's note

This review is based on the operator’s current offer in New Zealand. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.

Bonuses at Joo Casino NZ: free spins and more

Apart from having a great casino logo, Joo Casino has some great bonuses. So in the first section of our review, we will look at how this casino stacks up in this area and ask the big question: Is there a Joo Casino no deposit bonus for new customers?

Sadly, the answer is no. But, whilst Joo is not currently offering a no deposit bonus, new players can claim a generous welcome bonus on each of their first three deposits at the site. These casino bonuses are worth up to NZ$3,000 plus 200 on deposit-free spins.

Simply visit the Joo Casino NZ website and register a new player account. Then fund your Joo Casino account, and the casino will give you a 100% match deposit bonus of up to NZ$1,000, along with 50 free spins. So, for example, transfer $300 into your gaming account, and you’ll be awarded $300 in bonus funds plus 50 free spins.

When you make your second deposit of up to $1,000, you will receive a 50% match deposit bonus and another 50 free spins. Add funds for a third time, and you will also receive a 50% match, but you’ll get 100 free spins this time.

Bonus facts

CategoryDetails
Welcome bonusUp to NZ$3,000 + 200 free spins
Wagering requirement50x
Bonus codeNo
Deposit bonus100% on 1st deposit, 50% on 2nd and 3rd deposits
Free spins200
Other bonusesRegular reload bonus offers, Wednesday free spins
VIP offersYes, 7-tier VIP program

Another critical area for mentioning in our Joo Casino review section is the wagering requirements. For each element of the deposit bonus, this wagering requirement is 50x. If you deposit $100, you will need to place wagers to the value of NZ$5,000 before you can request a withdrawal.

Bonus rating

83/100 Attractive welcome bonus for new players
  • Above-average bonus amount
  • Up to 3 deposit bonuses
  • Good loyalty program
  • High wagering requirement

I was incredibly impressed with the new player offer at Joo. Claiming a bonus on each of your first three deposits gives you a great chance of extending your gaming time and maybe hitting some wins, especially with your Joo Casino free spins.

The 200 free spins can only be used on the Wolf Treasure pokie. However, this game has an RTP of 96%, which means you can turn those spins into wins.

The matched deposit bonuses are also appealing. Claiming a matched compensation on the first three times, you fund your account puts Joo ahead of many competitors. I’m thinking of SkyCity here, which only offers 70 extra spins when you fund your account for the first time with at least NZ$10.

However, disappointingly Joo has one of the highest wagering requirements at 50x. This far outstrips that of rivals like PlayZilla online casino, which offers an equally enticing welcome bonus but with a wagering requirement of just 35x for bonus cash and 40x for free spins.

Nevertheless, overall, this is an appealing welcome bonus. And coupled with the regular reload offers and VIP program available, I scored this operator at a little above average in this area.

Casino games: 3,000+ options

For most players, the casino games selection on offer at an online casino is paramount. With that in mind, this section of our review will look at the full range of titles available on both the Joo Casino app and website.

In terms of online games, there are currently around 3,000 titles at Joo Casino, most of which are instant-play casino games. This includes many famous pokie titles, including Wolf Gold and Book of Dead, alongside themed pokies like Aztec Magic Deluxe.

The online pokies available also include over 100 jackpot games pokies. The prizes on offer regularly surpass $100,000, with the top prize on progressive jackpot titles like Mega Moolah even topping $1,000,000 on occasion.

There is also online live casino gambling at Joo. Here, you will find various card and other popular instant-play live casino games, including an extensive collection of roulette titles.

Game facts

CategoryDetails
Expert’s pickFat Banker
Slots total3,500+
Popular slotThe Dog House
Jackpots total600+
Top jackpotBurning Diamonds
Table games total140
Popular table gameRainbow Blackjack
Live games total507
Most streamedTeen Patti
Average RTP96.34%
Demo-play availabilityYes

Thanks to the vast collection of online pokies, our Joo Casino review found a huge variety of bonus features available. Many titles offered impressive features including free spins, multipliers, bonus rounds and random prize drops.

Game types available

  • Slots
    Slots
  • Jackpots
  • Blackjack
    Blackjack
  • Roulette
    Roulette
  • Baccarat
    Baccarat
  • Video poker
    Video poker
  • Live blackjack
    Live blackjack
  • Live roulette
    Live roulette
  • Live baccarat
    Live baccarat
  • Craps
    Craps
  • Keno
    Keno
  • Bingo
    Bingo
  • Sic bo
    Sic bo
  • Scratch cards
    Scratch cards

Games rating

92/100 Extensive and impressive game library
  • Vast collection of pokies
  • Excellent range of jackpots
  • Solid live casino
  • Limited poker choice

In a word, ‘Wow’. This is an awe-inspiring collection of online casino games. If you have any favourite casino games, I can almost certainly guarantee you will find them here.

If I had to pick one area that especially impressed me, it would have to be the online pokies. Having nearly 3,000 titles to choose from means Joo can blow competitors such as Platinum Play with 2,000+ games out of the water.

This means that regardless of your preferred game type, you can find several titles that appeal to you. The collection is impressive, and the game variety is similar to industry-leading names such as LeoVegas, which has over 3,000+ pokies on offer.

Notably, the live games section is not quite as impressive as the online pokies collection, but it still provides an excellent selection of options. It will satisfy the vast majority of players.

In conclusion, whatever your game preferences, you will have an immersive gameplay experience at Joo. Whether you are into jackpot pokies, live casino games or the latest online pokies, this site will have something to suit your needs.

Software: great range of providers

Given the extensive game collection at Joo Casino, it is no surprise that at least 25 software developers are providing top-notch titles for the New Zealand site. This includes many of the leading names in the industry.

Among the famous online pokie developers supplying Joo are Microgaming, NetEnt, Betsoft Gaming and Blueprint Gaming. You can also find many titles provided by smaller and newer developers.

Many of these casino software developers produce new games regularly. To reflect this, Joo’s library is regularly updated with new titles. There is a specific section in the Joo Casino lobby for these new additions.

When it comes to the live casino category at Joo Casino is powered by many leading game developers, including Evolution Gaming, Pragmatic Play and Ezugi. This means you will find a good range of high-quality games here and high-definition video streaming.

Software facts

CategoryDetails
Most popular slot softwareRed Tiger Gaming
Number of software providers123
Live providers5
Most popular live softwarePragmatic Play
Bespoke softwareNo
Download required?No

All the developers providing online pokie, table and live casino games at Joo Casino are fully licensed. This means thof these titles will produce fair results and reliable payouts.

Available software

  • playson logo
    Playson
  • thunderkick logo
    Thunderkick
  • all41 studios logo
    All41 Studios
  • aristocrat logo
    Aristocrat
  • authentic gaming logo
    Authentic
  • bally logo
    Bally
  • betsoft logo
    Betsoft
  • elk studios logo
    Elk
  • eyecon logo
    Eyecon
  • ezugi logo
    Ezugi
  • Fantasma logo
    Fantasma
  • foxium logo
    Foxium
  • gameburger studios logo
    Gameburger Studios
  • gamomat logo
    Gamomat
  • greentube logo
    Greentube
  • quickspin logo
    Quickspin
  • hacksaw gaming logo
    Hacksaw Gaming
  • wild streak gaming logo
    Wild Streak
  • rabcat gambling logo
    Rabcat Gambling
  • relax gaming logo
    Relax Gaming
  • iron dog logo
    Iron Dog
  • merkur gaming logo
    Merkur Gaming
  • stormcraft studios logo
    Stormcraft Studios
  • yggdrasil logo
    Yggdrasil

Software rating

89/100 Wide range of software providers
  • Over 25 software developers
  • Live games from Evolution
  • New and established providers
  • No bespoke software

If I was blown away by the quality of the online pokies and other games at Joo Casino, I was equally impressed by the software developers providing this vast range of titles.

Pretty much all the top software developers provide games to Joo Casino. This means you can be guaranteed a high-quality gaming experience. In fact, at Joo Casino, you can find around the same number of providers as Wallacebet — one of the leading names in the NZ online gaming sector.

This trustworthiness is also evident in the live gaming lobby. Although Joo does not have as many providers as the 120+ found at Casimba, it does offer live games from several top-notch gaming providers with an impressive array of titles to suit all players.

Online pokie developers such as NetEnt, Microgaming, Yggdrasil, Playson and Pragmatic Play are highly reputable names in the industry. Developers such as these have been providing top-quality titles to online casinos for a number of years and can be trusted entirely.

The only fault I could find in the software provision at Joo was that the New Zealand site did not include as many of the smaller providers that supply games to the European site. Nevertheless, Joo Casino still received another very high score in this area.

Payment Methods: 10+ options available

Online casino players want fast and reliable payment options. Ideally, they do not want to pay fees and want suitable maximum and minimum deposit amounts. Let’s see how Joo Casino performs in this area.

There are currently 13 different payment methods accepted at this site. This includes many popular options, such as Visa and MasterCard, as well as a range of eWallets and cryptocurrencies.

Ale non-crypto payment methods have a minimum deposit amount of NZ$20. The maximum in one transaction is NZ$4000, though this depends on the chosen method. Additionally, all deposits are processed instantly.

Alternatively, if you are depositing via cryptocurrency, the minimum amount is 0.0001BTC with Bitcoin, 0.01 for Ethereum, Tether and Litecoin and 1 for Dogecoin. Furthermore, there are no transaction fees.

Payment facts

CategoryDetails
Number of payment methods13
Top paymentecoPayz
Minimum depositNZ$20
Maximum depositNZ$6,000
Minimum withdrawalNZ$30
Maximum withdrawalNZ$6,000
Average deposit timeInstant
Average withdrawal time48 – 72 hours
Deposit feesNo fees
Withdrawal feesNo fees

The minimum withdrawal limit for card options like Visa and eWallets such as Skrill, Paysafecard and ecoPayz is $30. Maximum withdrawal limits will vary depending on your chosen method.

Deposit methods

  • maestro logo
    Maestro
  • crypto logo
    Crypto
  • flexepin logo
    Flexepin
  • Skinsback

Withdrawal methods

Payments rating

89/100 Superb selection of payment options
  • 13 payment methods available
  • No fees attached
  • Instant deposits
  • Slightly higher min deposit

Joo Casino has almost every base covered in this area. Regardless of your preferred payment method, there is an extremely high chance that you will be able to find a suitable option.

Having 13 different payment options available means that Joo Casino has a decisive advantage over many rivals. For example, JackpotCity casino offers nine other methods for players.

I was slightly disappointed by Joo’s minimum withdrawal limit of NZ$30. This is a little higher than BetMGM’s NZ$10 and may discourage some first-time players.

However, I was pleased to discover that all the methods available here are completely free of charge from the casino’s side. Better yet, deposits are processed instantly, and withdrawal times are broadly aligned with industry averages.

In conclusion, this is yet another good area for Joo Casino. I was especially pleased to see several cryptocurrencies accepted. This method is becoming very popular with online casino players, so it is excellent that Joo provides this.

Safety features at Joo Casino

When gambling online, safety needs to be one of your primary considerations. You must only play at online sites that are fully licensed and regulated. With that in mind, let’s look at Joo Casino’s safety features.

Joo Casino is part of the Dama N.V. gaming group. The company has a full licence from the Curaçao Gaming Control Board. It has held this licence since 2014 when the company was initially set up.

To obtain and hold this licence, Joo Casino has to demonstrate that they offer a trustworthy and reliable gaming provision. That means every game must have a fair outcome, and any payment requests will be honoured.

As part of the security protocols, new players will be asked to provide a copy of valid photo identification. This must be provided before your Joo Casino account is fully verified.

Safety facts

CategoryDetails
Auditing sealsiTechLabs
Responsible gaming sealsGambling Therapy, Gamblers Anonymous, GamCare
SSL encryption256-bit
Two-factor authenticationAvailable
Ever blacklisted?No
LicencesCuracao Gaming Control Board
Company behindDama N.V.
Deposit, wager, time, and loss limitsAll available
Self-exclusionAvailable
Cooling-off periodAvailable

Because reputable and licensed software developers provide every game at Joo Casino, you can be guaranteed that each one will produce fair results decided by random number generators (RNGs).

Licensed by

  • curacao gaming control board logo
    Curacao Gaming Control Board

Trusted by

  • gamblers anonymous logo
    Gamblers Anonymous
  • gambling therapy logo
    Gambling Therapy
  • gamcare logo
    GamCare

Safety rating

87/100 Trustworthy operator
  • Fully licensed in Curaçao
  • Good responsible gaming tools
  • Has never been blacklisted
  • Some negative reviews

The big question is: Do I have peace of mind when playing at Joo Casino? The good news is that the answer is a resounding yes. Joo is a trustworthy operator.

The security provision at Joo Casino is the same as what you will find at All Slots. Whilst All Slots is licensed by the Malta Gaming Authority, they have similar security features to those found at Joo.

Likewise, TAB casino (another reputable online casino in New Zealand) also offers many of the same security features as Joo. This includes RNGs and complete security checks for new players.

I also think the same for the several safer gambling tools at Joo Casino. Players can limit the amount of time and money spent on the site.

Overall, there is very little to fault in terms of the safety features available here. I felt completely at ease when playing at Joo Casino. You should have no concerns regarding your financial or personal data security.

Mobile features: fully compatible website

More and more online casino players are using mobile devices for gameplay. As such, many operators now have mobile apps to facilitate this. Whilst Joo Casino does not currently have a mobile casino app available from the Apple or Google Play store, it offers a strong alternative.

The Joo Casino website is fully mobile-compatible. This means that every game and feature is fully optimised for mobile devices. There is no need to download any software.

Because the mobile version of the site has been optimised for all mobile phone devices, you can use it on a range of both Apple and Android devices, including mobiles and tablets.

As well as offering duplicate game titles and bonus features as the desktop site, the mobile-optimised version of the website also has the same high-quality security features, such as SSL encryption.

Although there is no Joo Casino mobile app, this situation may change. We will update our review with full details if this happens, so keep checking back.

Play on devices

  • android logo
    Android
  • ios logo
    iOS
  • windows logo
    Windows
  • macos logo
    MacOS
  • linux logo
    Linux

Mobile rating

85/100 Mobile optimised website
  • Most games available
  • Fully mobile-compatible website
  • Full range of features available
  • No mobile app

Let’s get the bad news out of the way first: I was disappointed that Joo Casino does not currently offer a mobile app. This immediately puts it behind some of its competitors regarding mobile gaming.

For example, casinos like Spin have an excellent mobile app for players that can be found in both the Google Play and Apple stores. For many players, this will immediately make them more likely to join Vegas King casino.

However, some other operators in New Zealand have opted for the optimised website approach to mobile play. One such operator is ExciteWin casino, which also has an excellent mobile-friendly website.

I thoroughly enjoyed playing at Joo on my mobile device. The Joo Casino mobile site operates exceptionally well and gives players the same online casino experience as the desktop site.

In summary, there is no need to be disheartened by the lack of a mobile app. You will enjoy playing at Joo Casino via the operator’s mobile browser site.

Customer support: 24/7 live chat

If you encounter a problem playing at a casino online, you want fast and efficient customer support options. Joo Casino provides a number of options in this area.

The live chat facility is available 24 hours a day, seven days a week. It can be accessed via the speech bubble icon at the bottom of every web page.

After providing a couple of personal details and outlining your request, you will be given several relevant FAQ answers that should solve your issue. If this is not the case, you will be sent to a customer service agent.

If you prefer to use email support, you can contact the casino at [email protected]. Email queries will typically be answered within 24 hours, but in many cases, you will receive a reply within a few minutes.

Support facts

CategoryDetails
Customer support availability24/7
Live chatYes
Email[email protected]
Contact numberN/A
On-page supportFAQs

The Frequently Asked Questions section at Joo Casino contains detailed answers to common queries. This section can be accessed via the Support menu on the left-hand side of the home screen.

Support rating

85/100 24/7 customer support
  • Live chat available at all times
  • Extensive FAQs
  • No telephone support

I was more than satisfied with the customer support at Joo Casino. Having 24/7 live chat means that you can find solutions to your issues at any time of the day.

24/7 live chat is a support option offered by a number of online casinos in New Zealand. Many reputable operators, including Casigo casino, offer the service. So by having this in place, Joo aligns itself with many of its competitors.

However, by not offering telephone support, Joo is lagging slightly behind a few rivals regarding customer support. For example, Europa casino has a telephone support option, a live chat facility, and a FAQ section.

Whilst this lack of telephone support is a minor disappointment, I was not overly concerned. The alternative options more than make up for this omission. I found the live chat especially impressive. Queries were answered rapidly, and the agents had excellent knowledge.

Overall, this is yet another powerful area for Joo Casino. You can find a fast and satisfactory solution if you encounter a problem whilst playing here.

Usability: excellent navigation

Usability can go a long way towards ensuring you have a positive experience online at a casino. Easy navigation, intuitive decision making and a simple registration process go a long way towards creating a positive user experience.

The Joo Casino website has its main menu on the left side of the screen. Here you can access the main areas of the site. This includes casino games, live casino, sports, bonuses and customer support.

The game menu allows you to search for titles based on the software provider and game type. There is also a search bar if you wish to type in the name of a specific game you want to play.

Some game categories you can search for include: New games, Table Games, Live casino, Jackpots and Drops & Wins. You can also scroll down the page to see several popular titles within the Joo Casino collection.

Usability facts

CategoryDetails
Mobile appNo
Mobile games availabilityFull suite
Ease of navigationVery intuitive
Game filtersYes
Search functionYes
Loading speed0.8
UX and UI ratingExcellent
Other productsPoker

The live casino section at Joo Casino is laid out similarly to the online pokie section. You can search for titles based on the software developer or the type of game. The main page displays a selection of popular roulette, blackjack and poker titles.

Usability rating

90/100 Excellent user experience
  • Easy navigation
  • Multiple search options
  • Very intuitive
  • Could add more filters

Finding my way around this casino site was extremely easy. Everything is laid out, navigation is straightforward, and there are several ways to locate the game(s) you wish to play.

Overall, I found Joo to be far better in terms of usability than the Royal Panda website. Whilst I found Royal Panda slightly clunky in navigation, there are no such problems here.

I would put Joo Casino’s usability on par with some leading names in the online gambling industry. Casino Tropez is probably the closest comparable to Joo in this area. Both operators have put a lot of time and thought into the issue of user experience.

One other area worth mentioning is the registration process. Joining the site couldn’t be easier. The registration process can be accessed via the site’s home page, and signing up takes a few minutes.

In summary, this is a highly usable online casino. Finding games is a stress-free and easy process. You are never more than a couple of clicks away from the page you are looking for, and everything is laid out highly intuitively.

Expert verdict

There is an awful lot to like about Joo Casino. The games, the software, the website and the customer services are all of an extremely high standard. It is easy to see why this site is so popular in New Zealand.

Best of all, you can get started at Joo Casino with an excellent new player offer. We recommend you take advantage of this offer and claim deposit bonuses on your first three deposits at Joo Casino.

Overall, this is one of the very best online casinos you will find in New Zealand. The game library is vast, the support options are superb, and the website is great fun. If you join Joo Casino today, you will not be disappointed.

FAQs

Is Joo Casino legit?

Yes, Joo Casino is safe and legit. The operator holds a Curaçao gaming licence and adheres to the state’s rules and regulations. Furthermore, the site is safeguarded by SSL encryption, provides good, responsible gaming features, and only accepts trusted payment suppliers. All of these indicate that you can have a reliable online casino experience.

Do I need a promo code at Joo Casino?

Not currently. A bonus code is often required to claim casino offers online. To claim a bonus, you must input a valid promo code into a specified text box. However, the welcome offers available here do not require you to input a bonus code at present. If Joo Casino bonus codes are introduced, we will update our guide with all the details.

What are the wagering requirements for Joo Casino offers?

This will vary depending on the offer in question. The new player deposit-matched offer has wagering requirements of 50x. The same applies to any bonus money won from the free spins. However, you may find that other bonus offers have different wagering requirements. It is highly recommended that you read the full terms and conditions before claiming any bonus offers.

What are the best payment solutions at Joo Casino?

There are 13 different payment options available at Joo Casino. These options include Visa, MasterCard, Skrill, ecoPayz, Neosurf, Paysafecard, POLi banking, Bitcoin, Litecoin, Dogecoin, Ethereum, Tether, and Bitcoin Cash. All the options are free of charge. Deposits and withdrawals start at $20, although the threshold is different for cryptos. Deposits arrive instantly in your player account. However, withdrawals can take 1-3 days to be processed.

Is there a VIP program at Joo Casino?

Yes. Joo Casino has a seven-tier program for VIP players. As you play real money games, you will acquire VIP points. The number of comp points you have will dictate which VIP level you are placed in. Each level comes with varying rewards. These VIP-level rewards include free spins, bonuses for depositing and the ability to join tournaments. Please note that the VIP program rewards and comp points can change regularly.

What are the best games at Joo Casino?

That depends on your individual preferences. The great news here is that Joo Casino has such a vast collection of game categories that you are virtually sure to be able to find your ideal titles. So this site will have the right titles for you whether you like to play online video pokies, classic 3-reel pokies, jackpot pokies, card, live dealer or even table games.

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