Loot Casino review

As far as casino bonuses go, I wasn’t totally disappointed here. Yes, the welcome bonus is a little limiting, but it’s far from the worst. And, there are ongoing bonuses to keep things going for regular players, which I always like to see.

That being said, Loot’s welcome bonus only covers up to NZ$400 and is worth 50 free spins. In comparison, Nitro’s offer is instantly better with double the number of free spins awarded and an even higher match deposit bonus value.

Where things are a little bit shocking for me is the wagering requirements. I get it that these can be high, but 65x is ridiculous. Winz.io, for example, doesn’t even have wagering requirements in place.

Elsewhere, the bonuses cover the different game categories. There’s something for bingo players and live casino-goers, which makes a nice change. Many different free spins are offered in the Turbo Reel promo too.

What I did like was the gamified loyalty programme. It’s a little different to the norm, but I like the fact that completing tasks gets you trophies. Each level brings new perks and free spins, which is fun.

It’s always hard to truly rate a game collection, as everyone’s tastes are a little bit different. 

Loot’s selection is relatively mixed but it’s not the biggest collection I’ve seen covering casino reviews for New Zealand. Having 3,500 games is decent, but Lucky Days has more with over 5,000 on offer. And Loot is very pokie-heavy, which won’t appeal to everyone.

Where the selection struggles is in the lack of video poker games. On top of that, I noticed how small the live casino is with just 20 games compared to BetandPlay’s 600+. I’d look elsewhere for casinos with live dealer tables.

I was also disappointed to see that the virtual table games and jackpot sections were not that well stocked. However, there is a very strong scratchcard section which mitigates my disappointment.

And, I will say that having a bingo vertical is a major plus. There are nine different rooms available, with tournaments listed every couple of hours and some major prizes on the line.

This is another somewhat lacklustre section if you ask me. There are only four different options for making deposits, which doesn’t really give NZ players much in the way of choice when it comes to casino deposit options.

For deposits, the minimum limit is very low with just NZ$1 available, which is better than the NZ$10 from Woo. But Woo has seven options compared to Loot’s four.

Withdrawals are more concerning. There are fees in place which, while transparent, means that players are less likely to make smaller withdrawals.

In comparison to sites like King Billy where there are no fees at all, this is a disappointment. However, Loot doesn’t have any limits on withdrawals while King Billy caps payouts at NZ$6,000.

All in all, I was not overly impressed with the options here. I do appreciate the complete transparency, but even finding some of this information was hard.

Happily, this is one area where Loot Casino does get nearly everything right. And thank goodness it does as I was beginning to wonder whether or not this casino had much going for it.

Loot holds licences from the UK and Alderney, though it’s the latter licence which is applicable to NZ players. This is on par with 888Casino’s set of licences though 888 does also throw Malta into the mix.

While Loot does take care in offering solid security, it was a little disappointing not to find any RNG auditor seal. SpinYoo, for example, is audited by eCOGRA, which helps to show players games are fair. It would be nice to have that here, too.

However, I can’t complain at all when it comes to the responsible gambling tools. All tools are fully available, which means I can easily set limits on my deposits or losses.

I will say that the company behind Loot, Jumpman Gaming, also runs other casino brands like Amazon Slots and Fever Slots. Though this isn’t a security guarantee on its own, it does indicate that the company has the technical stability to run its operations properly.

Without a doubt, the support is the section that needs the most work at Loot casino. Frankly, I am shocked at how poor it is given the importance of helping out players if you want them to stay playing.

To start with, the live chat is only listed as operating on weekdays from 9AM to 4PM. In comparison to Wildz’s, 24/7 live support, this clearly falls short.

The live chat button is hidden away in the help section, and when I tried using it, it only offered an email contact form. So is there even live chat?

There’s no actual email address provided, and three days is too long for an email reply. BC.Game puts Loot to shame here offering multiple ways to get detailed answers from helpful agents.

Really, I should have known this wouldn’t be great. Loot is one of many casinos operated by Jumpman, which seems to have opted for a casual attitude toward players and has a reputation of not answering queries or complaints.

Again, Loot doesn’t perform consistently in this area. Yes, it’s very clean and uncluttered, but the background stock photo displaying a stack of coins makes the site seem dated and unprofessional.

For instance, there is a menu across the top, but it only has the live casino. No casino is listed which is a little confusing, unlike the detailed menus found on Casimba, which make it all abundantly clear.

I will also say that the two-second load time leaves much to be desired Playzee does a lot better coming in at a second, which keeps things flowing smoothly.

Loot doesn’t have any game or provider filters either, which is incredibly annoying. I wasn’t able to see any of the providers that are available unless I clicked into the information of each game.

I wasn’t much of a fan of the different game categories either, especially as it appears the live casino and virtual table games sections are mixed.