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LuckyWins casino review: New Zealand 2024

Checked byJovana Gjorgievska
88/100 Expert Rating by Elena I.
Up to $3,000 + 300 free spins 

LuckyWins casino is your ticket to an exceptional online gaming experience. With a rich selection of games, enticing bonuses, secure transactions, and attentive customer support, you’ll be treated to a top-tier gaming journey from start to finish.

In this LuckyWins casino review, we leave no stone unturned. We’ll dive deep into every aspect that sets this online casino apart, covering its game library, bonus offerings, payment methods, and security measures.

Pros and cons

  • Excellent VIP program
  • Huge gaming library
  • Intuitive user interface
  • High wagering requirements
  • No RNG information
  • Low max transaction limits

General ratings

88 / 100 Expert Rating by Elena I
86Bonus rating
92Games rating
95Software rating
89Payments rating
81Safety rating
85Mobile rating
88Support rating
87Usability rating
How we rate?
98% Playscore based on 1 critics

General info

Launch date 2021
Company behind Dama N.V.

Bonuses at LuckyWins casino

Without question, one of the first things anyone looks for is the deposit welcome package at an online casino. Casino bonuses are one of the best ways to get a boost when playing at online casinos. 

LuckyWins casino starts with a welcome bonus spanning your first four deposits. Depending on the size of your deposit, you get a different match deposit bonus. Better still, there’s a separate high roller bonus as a welcome bonus for those with bigger budgets. There is a bonus code to claim these casino offers.

In addition to the welcome bonus, various casino bonuses and promotions are available for long-term players. These include numerous weekly free spins offers, such as claiming $100 and 40 free spins on Sundays or 100 free spins every Wednesday. 

The Weekend Free Spin Fever is also another way to claim a myriad of free spins for various online slots and jackpot games, such as Gold Rush with Johnny Cash and Big Bass Splash. The minimum deposit must be adhered to for all bonus offers, as must all wagering requirements.

CategoryDetails
Welcome bonusUp to $3,000 and 300 free spins 
Wagering requirement40 x bonus
Bonus code2nd, 3rd and 4th deposit: LW2ND, LW3RD and LW4TH
Deposit bonusYes
Free spinsYes, 100 free spins
Other bonusesYes, Midweek FS Bonanza, Magic Mondays, Friday Happy Hour, Easy Sundays, Monthly Booster
VIP offersYes

All bonuses, including the Mid-Week Bankroll booster, at LuckyWins casino come with wagering requirements. They have varying game contributions (100% on slot games), which must be met if you want to withdraw any winnings. 

Bonus rating

86/100 Great range of promotions and tiered welcome offer
  • High-roller welcome bonus
  • Different types of promos
  • Generous loyalty program
  • High wagering requirements

Right from the outset, I was impressed by the welcome bonus as it was similar to other online casinos. Better still, it incorporates both a match deposit and free spins. 

Previously, I would have put King Billy Casino at the top of the pile regarding bonuses. But not anymore. LuckyWins beats out King Billy at its own game. 

It offers a higher match deposit bonus and more free spins across the entire welcome offer. And there’s a high roller option, which goes even bigger. 

It’s also far better than Casino.com, whose welcome offer and free spins pales in comparison here. The exact high wagering requirements are in play here, though – a relatively high 40x. 

I was very impressed by the offers here. In addition, you can get a Mid-Week Bankroll booster and cashback on the previous week. Those pesky high wagering requirements bring the score down a fraction for me. 

Casino games

One of the most important things to check out on an online gambling site is the game selection available. This should include different game genres to ensure a wide array of casino games are available to all players. 

LuckyWins casino has over 5,000 casino games. These cover everything from pokies, jackpot slots, virtual card games and other table games such as Dragon Tiger and dice games. 

Importantly, there is also a strong selection of live games too. The live casino games include Speed Roulette, Immersive Roulette, Lightning Baccarat, Lightning Roulette and many more live games. 

Many popular games, such as American Roulette, Casino Hold’em, Rocket Dice, can be found here. There’s also an impressive selection of progressive jackpot wins to be claimed. 

Game facts

CategoryDetails
Expert’s pickSugar Rush
Slots 5,000+
Popular slotStarburst
Jackpots 700+
Top jackpotMega Moolah
Table games 400
Popular table gameEuropean Twenty One Blackjack
Live games 675
Most streamedAndar Bahar
Average RTP95.55%
Demo-play availabilityYes

LuckyWins casino does miss out on some areas, though. There are no crash games, lottery or bingo options. The vast majority of casino games are slot games.

Game types available

  • Slots
    Slots
  • Jackpots
  • Blackjack
    Blackjack
  • Roulette
    Roulette
  • poker logo
    Poker
  • Baccarat
    Baccarat
  • Video poker
    Video poker
  • host in front of a lucky wheel with live recording sign
    Game shows
  • Live blackjack
    Live blackjack
  • Live roulette
    Live roulette
  • live poker logo
    Live poker
  • Live baccarat
    Live baccarat
  • live sic bo logo
    Live sic bo
  • Craps
    Craps
  • Keno
    Keno
  • Bingo
    Bingo
  • Sic bo
    Sic bo
  • Scratch cards
    Scratch cards

Games rating

92/100 Massive selection of different types of games
  • Thousands of pokies
  • Many progressive jackpots
  • Huge live casino
  • No bespoke games

This is another incredibly solid entry from LuckyWins and I found that it really measures up to some of the titans in the industry. Let’s see how. 

Here there are 5,000 and more games on offer. Previously, LeoVegas was one of the tops here, but that site only has 3,700+ which means that I have to find in favour of LuckyWins casino here. 

There are also far more jackpot options at LuckyWins than there are at LeoVegas, which again, makes the former a stand out in this category once more. 

The table game selection is also great featuring options like American Roulette, Rocket Dice and Wild Cash. And again, it’s better than the offerings from other sites such as bet365, which has a surprisingly small table game selection. 

For the live casino, again, I was happy to see that there was a good selection of live games even though some top providers are missing (more on that in a bit!). 

Software providers 

When it comes to game diversity, one of the ways to do this is to use a variety of software providers. Having more than thirty is already a good start, but LuckyWins casino has over 80.

Many of these suppliers are well-known in the industry. These include top studios. Providers such as Relax Gaming, Pragmatic Play, VIVO Gaming, Yggdrasil Gaming, Hacksaw Gaming, Lucky Streak, SmartSoft Gaming, Reflex Gaming, Revolver Gaming, KA Gaming, Mancala Gaming, Retro Gaming, Hot Rise Games, Northern Lights Gaming and Push Gaming can all be found here. 

Software facts

CategoryDetails
Most popular slot softwarePragmatic Play
Number of software providers87
Live providers9
Most popular live softwarePlaytech
Bespoke softwareNo
Download required?Yes

Due to the wealth of game providers, there’s an impressive selection of games. It’s worth noting, though, that there is no sports betting. This is a casino site only. 

Available software

  • thunderkick logo
    Thunderkick
  • betsoft logo
    Betsoft
  • elk studios logo
    Elk
  • ezugi logo
    Ezugi
  • Fantasma logo
    Fantasma
  • gamesys logo
    Gamesys
  • gamomat logo
    Gamomat
  • hacksaw gaming logo
    Hacksaw Gaming
  • 1x2gaming logo
    1X2Gaming
  • merkur gaming logo
    Merkur Gaming
  • playson logo
    Playson
  • push gaming logo
    Push Gaming
  • quickfire logo
    Quickfire
  • authentic gaming logo
    Authentic
  • quickspin logo
    Quickspin
  • relax gaming logo
    Relax Gaming
  • evolution logo
    Evolution
  • yggdrasil logo
    Yggdrasil

Software rating

95/100 Excellent range of game providers across the board
  • More than 80 providers 
  • New and established providers
  • Nine live game providers
  • No Microgaming games

Honestly, this is a challenging section for me to score. On the one hand, there are so many different providers here it’s great. But, on the other hand, major suppliers are missing.

For instance, Dunder has some of the best providers out there. It’s got big names like Microgaming, NetEnt, Evolution, and more. LuckyWins casino is missing only Microgaming, for example.

Again, while it has a similar number of providers to BetAndPlay, many top providers are also missing. However, both casinos match in predominantly offering Pragmatic Play games.

VIVO Gaming primarily powers the live casino at LuckyWins, but there are also some Pragmatic Play Live options. So, while the live dealer games are varied, it’s a letdown not to have Evolution. 

At the end of the day, this didn’t quite get the top score simply because some areas were lacking. I like having multiple options of American roulette or more unique providers like Hacksaw Gaming, but I’d like a better mix.

Payment methods

To score well, we like to see online casinos offer players a range of different deposit methods. Ideally, there should be ten or more for a good score. 

At LuckyWins casino, there are 13 payment methods available across deposits and withdrawals. These include various eWallets such as Skrill and ecoPayz and card options direct from your bank account like VISA and Mastercard. 

It’s also possible to make transactions using bank transfers, though this is primarily for when you withdraw money after meeting bonus terms and wagering requirements. There are also crypto options too. 

Across the board, there is a minimum deposit of NZ$20 required. No matter your payment method, there is a maximum deposit of NZ$6,000. This is the same upper limit for withdrawals.

Payment facts

CategoryDetails
Number of payment methods13
Top paymentSkrill
Minimum depositNZ$20
Maximum depositNZ$6,000
Minimum withdrawalNZ$20
Maximum withdrawalNZ$6,000
Average deposit timeInstant
Average withdrawal time24 – 48 hours
Deposit feesNo fees
Withdrawal feesNo fees

Deposits are instant, so you can quickly make your first deposit to your account to begin playing LuckyWins casino games. Withdrawals are fast, except for bank transfers, which take up to five days.

Deposit methods

  • mifinity logo
    MiFinity
  • bitcoin cash logo
    Bitcoin Cash
  • crypto logo
    Crypto
  • Skinsback

Withdrawal methods

Payments rating

89/100 Great selection of payment options with speedy withdrawals
  • Over 10 payment methods
  • Different types of options available
  • Instant processing times
  • Low maximum transaction limits

LuckyWins has a wide array of payment methods, which is something I really like to see. I could deposit in NZD, Canadian dollars, and crypto like Bitcoin Cash.

There are 13 different options for depositing money, guys and girls! I was thrilled to see this, as it’s vastly better than the eight found on Wildz. 

However, Wildz does have a lower minimum deposit limit of just NZ$10 compared to LuckyWins’ NZ$20, but that’s not much of a difference. The important one is the maximum, and LuckyWins takes it here. 

But it’s far off the mark when it comes to JustCasino. This site has some higher maximum deposits, going up to NZ$10,000. However, minimums are also much higher.

Generally, I was happy here. There’s a nice mix of e-wallets, credit cards, prepaid cards and crypto, all of which can be used to play games, get bonuses and earn free spins.

Safety features

Being protected online is essential when accessing online slots or a live casino. We never recommend an unsecured site to ensure safe, responsible gameplay no matter where you’re playing. 

Recommended casinos will always have a licence. And that’s the case here as LuckyWins casino has a licence from Curaçao governing how it operates and protects its players. 

In addition to the licence, the casino is regularly audited by a third party, iTech Labs. This company independently checks all the games available to ensure they are fair. 

Additionally, though there is no mention of the exact encryption level, the casino has SSL encryption protocols. These protect player data from being accessed by others. 

Safety facts

CategoryDetails
Auditing sealsiTechLabs
Responsible gaming sealsGamblers Anonymous, Gambling Therapy, GamCare
SSL encryption256-bit encryption
Two-factor authenticationNo
Ever blacklisted?No
LicencesCuracao Gaming Control Board
Company behindDama N.V.
Deposit, wager, time, and loss limitsAll available
Self-exclusionAvailable
Cooling-off periodAvailable

Finally, this casino also takes responsible gambling seriously. It’s got a number of options for players as well as linking with the likes of Gambling Therapy and Gamblers Anonymous for additional aid. 

Licensed by

  • curacao gaming control board logo
    Curacao Gaming Control Board

Safety rating

81/100 Good security measures, but nothing too advanced
  • Curaçao licence
  • Third-party audited
  • 256-bit SSL encryption
  • No RNG information

As I have come to expect from online casinos, this security section is pretty solid. There could be some extras, but I am not complaining excessively here. 

LuckyWins casino has a Curaçao licence and is audited by iTech Labs. This matches Joo Casino exactly. No surprise there, though – the same company runs them. 

Joo lists the SSL encryption as 258-bit. I couldn’t find this info on LuckyWins, but as they’re from the same group, it’s safe to assume this will be similar.

In contrast, Casumo is audited by eCOGRA and has an MGA gambling licence with slightly stricter requirements than Curaçao regarding the gambling platform. 

However, I was happy with the verification process, the speed of sign up and the numerous responsible gambling tools offered here. I am not going to complain at this point.

Mobile features

For many, the phone is a lifeline, which means being able to access and play games on it. So, is LuckyWins casino compatible with your mobile device? Let’s take a look. 

The quick answer is yes, indeed it is. However, there is no mobile app available. This is increasingly common when it comes to online casinos these days. 

However, if you want access to the games, you can download a web app version of the site. Of course, this is an instant win site, so you don’t have to. The mobile browser version works just as well. 

All the live games, pokies and table games are available on your mobile. You can claim the casino bonuses and free spins here too. 

Overall, the mobile interface is much the same as the desktop platform. It means that there is not much of a learning curve. And it loads in a timely fashion, so no waiting. 

Play on devices

  • android logo
    Android
  • ios logo
    iOS
  • windows logo
    Windows
  • macos logo
    MacOS

Mobile rating

85/100 Solid mobile optimisation, but no native apps available
  • Full game library available
  • Downloadable web app
  • Simple interface
  • No mobile apps

I will say that, across the board, LuckyWins is doing a solid job. For mobile users, the same is true here as well. Even when compared to other online sites. 

Okay, so first up, there is no app, while sites like Spin Casino do offer one. However, this doesn’t prevent you from accessing the casino via mobile, use your mobile browser. 

It is possible to download a web app from the casino site directly. This is down to you, though. I, for one, am happy not cluttering my device or desktop with additional apps when the desktop browser version works well. 

This site is very similar to Excitewin because there is no mobile app but a great mobile browser version. All the desktop features, from live chat to bonuses, are here. 

Impressively, to me, at least, all 5,000+ games are still easily accessible on the mobile version of the site. My main complaint is probably overall layout and usability issues, which I’ll discuss later.

Customer support

It doesn’t matter how good a casino looks or, indeed, is. You will always need to have a good customer support option in place just in case something goes wrong. 

Ideally, we would like to see at least three customer support options. Here at LuckyWins casino, there are two options: email and live chat support. 

Additionally, there is a web form you can fill out if you prefer that to the live chat. Bear in mind that the live chat has a response time of under five minutes and is easily the fastest method to use. 

If you don’t want to reach out to someone immediately, there are other options for you. For instance, there is an FAQ section available. 

Support facts

CategoryDetails
Customer support availability24/7
Live chatYes
Email[email protected]
Contact numberN/A
On-page supportFAQs, embedded form

The FAQ is more detailed on some topics than others. However, it does provide general information on topics such as the welcome bonus, the bonus code, and bonus terms. 

Support rating

88/100 Speedy and helpful support team
  • 24/7 live chat
  • Quick response times
  • Helpful FAQ section
  • No phone support 


I was, again, definitely not disappointed here. Could there be more support options? Sure. Is the FAQ not as detailed as I would like? Definitely, but overall I am not complaining. 

Where I am complaining is the fact that there are only two support options, not three. However, this is the same as Casino Days. Like that casino, LuckyWins does not have a phone line, only live chat and email. 

The live chat is available 24/7, which is what I have come to expect. I wouldn’t be giving a good score if this wasn’t offered. 
Continuing the trend of similarities, LuckyWins offers a similar support and live chat system to Playzilla. Both have speedy response times but are lacking in the FAQ section. 

If this casino were to improve the depth of information in the FAQ and maybe add a phone contact, I could give a better score. 

Usability 

The last section in this casino review is usability. After all, you need to be able to find all the games you want and the different bonuses on offer. 

From the outset, it’s clear that LuckyWins casino is a straightforward site to use. All the menus are laid out on the left side of the website. 

Luckywins casino mobile screenshot

Here, you can toggle back and forth between the main casino and the live casino section. Within the games, there are no filters, though. 

You can search for a game by name or use the various categories the casino has already created. These include game-specific sections. Or, within pokies, options include Popular, New, Jackpots, Drops & Wins and Bonus Buy.

Usability facts

CategoryDetails
Mobile appNo
Mobile games availabilityFull suite
Ease of navigationVery easy
Game filtersNo
Search functionYes
Loading speed0.4 sec
UX and UI ratingGood
Other productsSports | e-Sports | Poker

The casino also loads relatively well, though it’s not super speedy. It’s got a dark theme with white text, which makes it very easy on the eyes.

Usability rating

87/100  Easy to use site, but there’s room for improvement
  • Intuitive sign-up process
  • Smooth navigation
  • Dark mode available
  • Limited search functionality
  • Games lack organisation

I do like a user-friendly site. I mean, who doesn’t right? Well, I did get that here for the most part, as I could easily find my way around or talk to the live chat. 

It’s a straightforward site, which is sometimes the best way. However, I will say that it’s not entirely up to the standards of Guts, for example, which has an excellent web UX.

LuckyWins casino is also lacking in game filters, something that Royal Panda has on offer. The search function is also lacking at LuckyWins; you can only search for games, which is annoying.

However, while there are no advanced game filters, the pokies are laid out in different topics or categories such as New, Bonus Buy and so on, which at least helps a bit.

And I will say that I always fan a dark theme or mode. It gets points over the white design of Guts here, and that’s why it’s a solid, but not super high, score.

Expert verdict

When it comes to an online gambling website, LuckyWins casino does offer a good gambling experience. It’s got thousands of casino games offering everything from jackpot games to a well-stocked live casino. 

Additionally, there’s a great casino bonus in the form of a deposit bonus that spans the first four deposits you make. You can claim bonus money and free spins in this welcome package. Better still, casino bonuses aren’t just for newly registered players. This casino also offers a wealth of additional promotions for regulars. 

Elsewhere, there are numerous payment methods for New Zealand dollars though there are some low withdrawal limits to be mindful of. Finally, there is good security and customer support to enjoy LuckyWins online casino with calm peace of mind.

FAQs

Is LuckyWins casino legit?

Yes, LuckyWins online casino is perfectly legit. It holds a gaming license from Curaçao. As such, the casino ensures that it meets all requirements regarding player safety and security. Better still, as our casino review team found, the site uses top payment methods such as bank transfer options to ensure safe transactions like other similar casinos do. 

Does LuckyWins offer a welcome bonus? 

Yes, there is a welcome bonus to boost your online gambling. This is in the form of a welcome package spanning multiple deposit bonuses. The first deposit gives you a 100% match deposit bonus of up to NZ$500 and you get 100 free spins on Gold Rush with Johnny Cash, Book of Dead and Big Bass Splash. The second deposit bonus is the same as the first but with 50 free spins. For the third and fourth deposit bonuses, you get 50 and 100 free spins, respectively. 

Is there a loyalty program offered at LuckyWins? 

Yes, a loyalty program or VIP Club is available at LuckyWins casino. The VIP program is simple. All you need to do is start making real money bets on the casino app or desktop site. For every NZ$20 in real money bets you place when online gambling, you will get one redeemable and one status point. When you get 100 redeemables or comp points, then you can get a NZ$1 bonus. Move through the levels to get bigger and better bonuses when joining the VIP program.

What is the minimum deposit for LuckyWins casino?

The minimum deposit for LuckyWins is NZ$20. This is the case across all payment methods. Several deposit methods are available, including bank transfer, e-wallets, card payments, and crypto options. Ensure you’re abiding by the maximum amounts, too; this is mainly the case when withdrawing. Essentially, the casino works in the same way as most other sites. 

How long does a withdrawal take from LuckyWins?

Depending on the payment method you have chosen, there are different time frames for a withdrawal. Once the processing period is up, funds are instantly in your account. However, some options, like wire transfer, can take up to five days to clear. There is a minimum withdrawal limit of NZ$20 for most payment methods. Importantly, ensure maximum withdrawal amounts of NZ$4,000 are also adhered to. 

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