Transparent Platinum Play casino review: expert ratings
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Platinum Play casino in NZ offers a platinum-tier gaming experience and white-hot rewards backed by decades of industry experience. The operator’s reputation precedes it — but not always in a positive light. Time2play experts rolled up their sleeves to see if Platinum Play can take the heat and bounce back. We look at Platinum Play’s games, software, bonuses, safety features, mobile offer, and everything else you need to know before joining.
Pros and cons
- Good range of games
- Powered by Microgaming software
- Seven banking options
- Poor online reviews
- Subpar usability
- No support over email or phone
General ratings
General info
| Launch date | 2004 |
| Company behind | Digimedia Group |
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Editor's note
This review is based on the operator’s current offer in New Zealand. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.
Bonuses at Platinum Play casino NZ
Platinum Play casino has a number of bonuses, including a welcome bonus of up to NZ$800 and plentiful promotions for existing players. All bonuses are available on the main casino site and the Platinum Play mobile casino.
The welcome offer is a 100% match deposit with a total of NZ$800 spread across your first three deposits. The first deposit can be matched up to NZ$400, then a further NZ$200 max on the second deposit and $200 max on the third deposit.
Additional casino bonuses include reloading bonuses for existing players. You’ll also find multiplied reward points and casino free spins offers for new games. Once you have set up your Platinum Play casino NZ login, you can access a range of monthly, weekly, and even daily promos.
Players can also enter the annual Fortune Lounge Cruise promotion. This exciting Platinum Play casino promotion has the ultimate prize of double tickets for a luxury cruise with further prizes of cash and high-end luxury goods.
Bonus facts
| Category | Details |
|---|---|
| Welcome bonus | 100% up to NZ$800 over three deposits |
| Wagering requirement | 70x |
| Bonus code | No |
| Deposit bonus | Yes (various) |
| Free spins | No |
| Other bonuses | Fortune Lounge Cruise Giveaway |
| VIP offers | Invite-only promos |
This Platinum Play casino review revealed that invite-only VIPs have access to better promotions. For example, VIP players have a higher chance of winning annual Fortune Lounge Cruise tickets, because of the VIP leaderboard.
Bonus rating
- Large welcome bonus
- Daily, and monthly promotions
- Luxury prize giveaways
- High wagering bonus
- VIP bonuses are invite-only
I found that it’s good that players do not need Platinum Play casino bonus codes in order to access the site’s promotional events. It’s also great to see there are daily, weekly and monthly promos, just a shame that new players have to wait for an email!
In comparison to most sites, I would say the Platinum Play casino welcome bonus is very good, and is almost as high as those you can get at the leading internet casinos. However, the wagering requirement is one of the worst I have ever seen at a huge x70.
Many of the top bonuses and promotions are open to VIP members only, who have to be invited to join. That means that low-stakes or occasional players cannot take full advantage of the offers on the site. I found that in bigger online casinos, such as LeoVegas online casino, they offer good bonuses to all players, not just the VIPs.
A cruise giveaway might look good, but players should understand that it is open to players from all over the world, not just players on the NZ site. Furthermore, it is open to players at Royal Vegas as well. I’d say that means the chances of winning are far lower than you might think.
The operator does not detail most of its bonuses on the website, and I had to join Platinum Play and wait to be emailed information about promotions and giveaways. That makes it hard for new players to make a fully informed judgment about the kind of bonuses they can expect.
For instance, we know that the Platinum Play online casino offers deposit bonuses to existing players, but you won’t know how often and how much until you receive an email from the marketing team.
Games: choose from over 700 titles
With more than 700 online casino games in total on the NZ Platinum Play casino, there’s plenty of choice. This includes a wide range of pokies, such as Cash Splash, and a number of jackpot slot games. You will also find table games and live casino games. Platinum Play free spins are sometimes linked to specific games.
Most games are found in the pokies portfolio, with more than 572 options for players in New Zealand. Pokies on this casino site are powered by Microgaming, which means more than half are Microgaming-developed games. You’ll find some of the world’s most popular titles such as Avalon, Immortal Romance, Jungle Jim El Dorado, Break da Bank, and Thunderstruck II.
A good choice of tables is also available at the Platinum Play casino, with all the games you would expect to find. This includes blackjack, baccarat, keno, roulette, and poker, with variations of each. Popular RNG table games include Atlantic City Blackjack, Sapphire Roulette, and Multifire Roulette. You need to win at least $50 on table games before you can make a withdrawal.
There are 88 live games available on the NZ Platinum Play casino site. These are all developed by Evolution and include a wide choice of baccarat, blackjack, poker, roulette, and game shows such as Dream Catcher. Live poker variants include 3 Card Poker, Casino Hold ‘Em, and Stud.
Game facts
| Category | Details |
|---|---|
| Expert’s pick | Thunderstruck II |
| Slots | 570+ |
| Popular slot | Major Millions |
| Jackpots | 34 |
| Top jackpot | Site-wide progressive jackpot |
| Table games | 46 |
| Popular table game | Atlantic City Blackjack |
| Live games | 88 |
| Most streamed | 3 Card Poker |
| Average RTP | 95.39% |
| Demo-play availability | Yes |
The number of games is constantly growing as the operator expands its offer, which means you may see a greater number or even different titles. At the time of writing this Platinum Play casino review, there were just over 700 games for NZ players.
Game types available
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Slots
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Jackpots
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Blackjack
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Roulette
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Baccarat
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Video poker
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Live blackjack
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Live roulette
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Live baccarat
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Keno
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Scratch cards
Games rating
- High-quality pokies
- Good choice of jackpots
- Plenty of live games
- No exclusive casino games
- Some popular casino games missing
With more than 700 casino games, of which 572+ are slots, I found the Platinum Play NZ site has a medium amount of choices. There are 46 table games and more than 88 live games, so I’d be pleased with that.
Unlike some casinos, there is a good choice of poker, both in terms of live and RNG video poker games. I love that players can choose from a variety of live games (stud, draw, hold ’em), but also play Microgaming’s top video poker games such as Joker Poker and Jacks or Better.
Although there are more than 700 games, I discovered that casinos powered by Microgaming have a somewhat limited variation in terms of slots and table games. Compare this number to the big boys such as Wildz casino, which offers a much wider variety of games and software. These bigger casinos offer thousands, rather than hundreds, of games.
If you don’t have an account, it’s hard to find the games you want since only a few are listed. Players looking for specific games before joining may be frustrated, but the registration process only takes a few clicks.
Platinum Play has also none of the exclusive games that you find at some bigger casinos. I think bespoke games are brilliant because they offer players something new, but you only really find in-house games at the large online casinos.
Overall, I found a good choice of games. Whether players want to play video poker, progressive jackpots, famous pokie games such as Major Millions, or live roulette, they will find something to enjoy at the Platinum Play casino.
Software: Microgaming and Evolution
Platinum Play is a Microgaming-powered casino. This means that the majority of games are from Microgaming’s development studios. Options from Microgaming include a good number of slot games, as well as table games, including baccarat, poker, roulette, and blackjack.
Microgaming is more than a slot developer, it also partners with smaller studios and provides games to casinos as a third-party provider. The other notable pokies developers include NetEnt and Red Tiger, which are both owned by Evolution.
All games in the Platinum Play live dealer casino are powered by Evolution Gaming, one of the biggest makers of live games. This company provides the casino with a choice of live roulette, blackjack, poker, and baccarat.
Evolution Gaming also provides Dream Catcher, a highly popular live game show on top online casinos. Dream Catcher is among the most-played live game shows on the platform as well.
Software facts
| Category | Details |
|---|---|
| Most popular slot software | Microgaming |
| Number of software providers | 6 |
| Live providers | 1 |
| Most popular live software | Evolution |
| Bespoke software | No |
| Download required? | No |
Live games are available 24 hours a day. These casino games are live streamed and you can enjoy them along with thousands of people worldwide. This includes all 88 games, from the most popular to the less-famous titles.
Evolution Gaming was founded in 2006 and is a pioneer of live online gambling. Today the company has over 700 live titles plus a growing number of first-person RNG table games. It is responsible for the most famous live games of all time, such as Crazy Time and Lightning Roulette.
Available software
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NetEnt
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Microgaming
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Pragmatic Play
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Evolution
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Red Tiger Gaming
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Ezugi
Software rating
- Renowned software providers
- 80+ of Evolution’s live games
- Microgaming-powered pokies
- Only one live software developer
- Limited choice of software
It’s all about the well-known software brands at Platinum. I’m pleased that most of the pokies at Platinum Play are powered by Microgaming. It’s also good that the remaining games are created by studios which are owned by Evolution.
Microgaming is the biggest name in online gambling software development and one of my favourites. The company has been creating online software since 1994, so many of us experienced players have been playing Microgaming games for a long time. It is behind some of the best slot games and jackpot games of all time, including Immortal Romance, which is available at Platinum Play’s online site.
Despite the strength of a name such as Microgaming, it’s never ideal when a gambling site has such a low number of software providers. The best and biggest online casinos have multiple software providers for their slots games, sometimes up to 20, some of which include Woo and Dunder casino.
The same is true of live dealer tables, and ideally the more the better. This operator does not have names such as Playtech, which create some excellent games such as live blackjack. However, I am pleased that the software developer choice is Evolution Gaming, arguably the best in the industry.
When it comes to RNG table games, most of those available are powered by Microgaming. This includes casual games such as baccarat, blackjack, poker, roulette, and keno. This is an indication of fair and well-designed games on the platform.
Payments: instant deposits with seven payment methods
The Platinum Play online casino offers players seven different banking methods for both deposits and withdrawals. This includes Visa and Mastercard, which are acceptable debit cards and credit cards, along with other online wallets.
You will find a good choice of e-wallets (also known as web wallets) for both deposits and withdrawals. This includes Skrill and Skrill 1-tap. You can also make a bank transfer or use EcoPayz, Neosurf, or Paysafecard.
The minimum amount for a deposit is $10 for all payment methods. Deposits are free and available instantly. There are more methods for making deposits than there are for withdrawals at Platinum Play casino.
Players can withdraw a minimum of $50 using all methods and bank transfer withdrawals of less than $500 may be subject to a fee of $5. You can avoid this by depositing and withdrawing via Skrill. Cash outs can take up to 24 hours to be processed.
Payment facts
| Category | Details |
|---|---|
| Number of payment methods | 7 |
| Top payment | Skrill |
| Minimum deposit | NZ$10 |
| Maximum deposit | N/A |
| Minimum withdrawal | NZ$50 |
| Maximum withdrawal | N/A |
| Average deposit time | Instant |
| Average withdrawal time | 24 – 48 hours |
| Deposit fees | No fees |
| Withdrawal fees | No fees |
It is possible to withdraw to any of the available payment options. Players who have deposited with one method can use a different option for cash-outs, especially if there are limits on some options.
Transfers can be held up if the operator needs to carry out a ‘source of wealth’ check. The support team may ask for one or more of the following: payslip, bank statement, business accounts, details of an asset sale, divorce settlement, or proof of inheritance.
Deposit methods
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Visa
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Mastercard
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Skrill
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Neteller
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Maestro
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Trustly
Withdrawal methods
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Visa
-
Mastercard
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Skrill
-
Neteller
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Bank Transfer
Payments rating
- Numerous deposit options
- Choice of card, e-wallet, and transfer
- Instant deposits
- ‘Reverse withdrawal period’ delays payment
- High minimum withdrawal of NZ$50
I like that the Platinum Play casino offers a good choice of banking methods, with seven options in total. I’m always pleased when these options include debit cards, credit cards, bank transfers, and e-wallets.
Deposits appear to be processed quickly and funds are usually available to use in your casino account instantly. The minimum deposit amount is also nice and low at just $10. Withdrawals, unfortunately, can take a lot longer and must be at least $50. This is high compared to other online casinos but similar to the limits on JackpotCity’s online site.
Furthermore, all available options can be used as withdrawal and deposit options. That means that if you make a deposit via EcoPayz, you can use the same method or choose an alternative method to withdraw your winnings.
Bank transfers of less than $500NZ are subject to a withdrawal fee of $5. Many top casinos offer wire transfers without a withdrawal fee, so this is one of the reasons I wouldn’t give a high rating for banking in this casino review.
The casino’s ‘reverse withdrawal period’ holds up withdrawals by 24 hours. According to the casino, it allows players the chance to use this money instead of making a new deposit by allowing them to ‘reverse’ their withdrawal during this time. However, I think this is an unsafe gambling practice that discourages players from withdrawing winnings.
Safety features: MGA, eCOGRA, and SSL
Platinum Play is a legitimate and fair gambling site. It is an offshore casino that is licensed by the Malta Gaming Authority. Slots and video games are powered by Microgaming and the live dealer games by Evolution which usually have fair games.
Players can access a dedicated Responsible Gaming area with tools such as a self-assessment test, get advice, self-exclusion, a ‘take a break’ cooling off period, and the option to set maximum deposit limits over a time.
Platinum Play features a number of safety aspects that are typical of online casinos. This includes SSL technology which ensures transactions are secure. The casino is owned by the large gaming company, Digimedia Ltd, which has never been blacklisted.
Safety facts
| Category | Details |
|---|---|
| Auditing seals | eCOGRA |
| Responsible gaming seals | GamCare |
| SSL encryption | 128-bit |
| Two-factor authentication | Not available |
| Ever blacklisted? | No |
| Licences | MGA |
| Company behind | Digimedia Group |
| Deposit, wager, time, and loss limits | Not available |
| Self-exclusion | Available |
| Cooling-off period | Available |
RNGs are already built into slot and table games by software developers. However, the site’s RNG and fairness outcomes are also audited by eCOGRA. This independent body tests fairness and outcomes at online casino gambling sites.
Licensed by
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MGA
Trusted by
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Gambling Therapy
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GamCare
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BeGambleAware
Safety rating
- SSL technology
- MGA licence
- Audited and approved by eCOGRA
- No personal loss limits
- Account closure only possible by contacting support
Players should always be aware that offshore casinos are not as safe as those registered in the country. However, players in New Zealand can only access offshore casinos. That being said, Platinum Play holds an MGA licence. The MGA is thought to be the world’s leading offshore gaming authority.
Players can access a helpful self-assessment test, available on the Responsible Gaming page. I did this test, and it was a fast and easy way to assess my own gambling. This page also provides links to three separate gambling resources.
Whilst the site can be commended for offering both take a break (cooling off) period and self-exclusion to players, it does not provide details of account closure in the Responsible Gaming area. To find details, I had to scroll through the terms and conditions. The site enabled me to set maximum deposit limits but not personal loss limits, which is unfortunate.
This operator does offer secure banking with the assistance of SSL technology, which provides an encryption buffer between the site and the player. However, the vast majority of casinos, even offshore ones, do feature SSL technology. It’s to be expected, really.
Mobile site: games and features aplenty
A mobile version of this casino is available for players in New Zealand, and they can access it from a tablet or mobile device. Platinum Play’s mobile site has the same layout as the main desktop site.
The mobile site features the same variety of games as the Platinum Play desktop site. This includes pokies, jackpot slots, table games, and even live games such as online roulette, blackjack, baccarat, and poker.
With similar services, Platinum Play’s mobile site works with the same speeds and game loading times as the main site. The mobile site has good navigation and players can sign in, deposit, play, and withdraw in the same way as they would on the desktop site.
Platinum Play Casino does not offer players an app. The only way to play from a mobile device is to access the mobile casino site. Online casino sites develop and launch apps regularly, so it is worth checking back to see if this casino releases an app at a later date.
Players who want to access the FAQs or Responsible Gaming option can easily do so from the mobile site. Just like on the main site, these important sections of the casino can be accessed from the top menu button, or the lower menu, depending on the type of device you are on.
Play on devices
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Android
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iOS
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Windows
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MacOS
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Linux
Mobile rating
- Extensive portfolio of mobile casino games
- Live dealer games available on mobile
- Easy-to-use mobile site
- App not available
- No extra mobile features
Platinum Play’s mobile site is pleasingly easy to use, replicating the exact same layout and navigation as the desktop site. This means I could log in and play games on most of my portable devices. However, it has no additional mobile features, unlike bet365’s mobile casino.
All games that are available to play on the desktop site are also available on the mobile site — love this! It’s a plus that mobile players can also access the same promotions and bonuses too.
Banking methods that are available on the desktop site can be accessed on the mobile site as well. I was also able to use the same log-in on whichever platform they are on. This made it seamless to switch between the two.
What I found to be notably excellent was the access to the live casino games. There was a good choice of live games on the mobile site, with instant access and no lagging issues.
I am disappointed that Platinum Play is yet to release a mobile app for players on the go. Bigger casino sites do offer apps, which have many advantages over mobile sites. Mainly because it gives players instant access to their accounts.
Customer support: 24/7 live chat
Platinum Play offers players 24/7 live chat customer support. You can access this from both the mobile site and the desktop versions of the casino. From the main site click on the speech bubble to the lower right of each page. If you are on the mobile site, you will need to scroll to the very bottom of the page to find the speech bubble.
It may take a few minutes to be linked up with an operator. Whilst the service is from a real human and not a bot, the team are dealing with multiple inquiries from many other players. This means the responses may take a while as they have to check the right facts.
An advisor may direct you to the FAQ section, or ask for your email address, so they can respond later. If you do not wish to do either of these, you may remain on live chat to talk to the operator.
Unfortunately, Platinum Play does not offer email support. Whilst you may end up in an email conversation as a result of a live-chat inquiry, the casino does not publish an email address, nor does it provide any sort of telephone support.
Support facts
| Category | Details |
|---|---|
| Customer support availability | 24/7 |
| Live chat | Yes |
| N/A | |
| Contact number | N/A |
| On-page support | FAQs |
The casino’s FAQ section can be found by clicking on About Us in the top menu, or the FAQs in the bottom menu. This FAQ section covers areas such as banking, registration, and security.
Support rating
- Live chat is available 24/7
- Easily accessible support
- Decent FAQ section
- No support over email
I found the support for players to be friendly, however many online gambling players report horrible customer service and slow responses when it matters. The biggest problem reported by users in the online gambling world is when they are trying to withdraw winnings, as it can take a long time.
My experience with the live chat function is generally good although the responses are slow as advisors are dealing with inquiries from other sites too. The operator will try to direct you to the FAQs, but you can request to keep speaking to them if you prefer.
Live chat is the only way to contact the casino. No email address or telephone support number is provided – for me this bit needs improvement. Furthermore, the live operator will sometimes ask for your email address, so they can send a response in more time.
If you need to get in contact because you have forgotten your password, the casino has made this really easy. Just click on the Contact link at the bottom of the page and then click ‘Forgot Password’.
Usability: getting around Platinum Play
This simple casino site is easy to navigate. Game filters are listed along the top of every page: New & Exclusive, Popular, Slots, Tables, Live Casino, and Video Poker. It’s also easy to log-in, and access live chat.
Usability facts
| Category | Details |
|---|---|
| Mobile app | No |
| Mobile games availability | Full suite |
| Ease of navigation | Very good |
| Game filters | Yes |
| Search function | Yes |
| Loading speed | 2.2 sec |
| UX and UI rating | Good |
| Other products | Poker |
Unlike many casino sites which feature side-bar menus, all sections of the Platinum Play casino site must be accessed using either the top gaming menu or the lower information menus. There is also a menu button located in the top right-hand corner.
Usability rating
- Games are categorized well
- Log in from any page
- Important information on every page
- Game load times are not instant
- Can’t search games without login
- Delayed response in navigation
It’s great that the site is easy to navigate, with helpful game categories along the top. I could easily find the log-in area, as well as the live chat button. There is no side menu on this site, you’ll find everything you need at the top or bottom of each page.
All the important info, such as banking and responsible gaming, can be accessed from the bottom of every page. From here, you can also find FAQs, the About Us section, and the same game link sections as the top menu.
Whilst moving around the site generally is quick and easy, I found that it can take some time for the games to actually load. There is also a lot of wasted space in the large banner under the top menu of every page, similar to Spin Casino and Ruby Fortune casino. I’d rather see games there!
This site does have an intuitive search function, which helps players find their favourite games easily. It means I didn’t have to scroll through a lot of games to find the exact game I was looking for.
Expert verdict
If you’re looking for a reputable online casino, Platinum Play is a great option. Not only is it a legitimate platform licenced by MGA, but it also has a dedicated website for NZ players and the chance to play with NZ dollars. Players can access the exceptional mobile site, and benefit from a decent welcome offer and loyalty programme.
It boasts an excellent choice of games, with more than 700 to choose from, including tables, pokies, and live dealer options. Most games are backed by Microgaming and Evolution. You would, however, find more games at bigger casinos.
Platinum Play Casino does not rate too high for customer services, but the overall usability is very good. Like many casinos, the biggest bugbear of players is withdrawal waiting times. On the plus side, new players can take advantage of an $800 welcome bonus. Overall, this is one site Kiwis should give a try.
FAQs
Can I join Platinum Play from New Zealand?
Yes, you can. — Platinum Play is available for players in New Zealand. Using the regional site, you can deposit, wager and withdraw NZ dollars. The platform is offshore, but it is completely legal for players in New Zealand. Generally speaking, there are some risks to online gambling at offshore casinos. Luckily Platinum Play casino can be trusted.
Does Platinum Play have a VIP program?
All players can join the Loyalty Points program, which actually starts when you make your first deposit and rewards you 2500 points. You earn points as you play and when you have enough, you can convert them into bonus money for free games, with no wagering restrictions. There is also an exclusive VIP program for high-rolling Platinum Play players, with even greater benefits. However, you can only join when you receive an email inviting you to do so.
Is Platinum Play a safe casino?
Yes, not only is it licensed by the leading offshore authority, the Malta Gaming Authority, but it is also accredited by eCOGRA. The eCommerce and Online Gaming Regulation and Assurance is an independent testing authority. Furthermore, games are provided by Microgaming, which is one of the biggest names in slot development. Despite all this accreditation and regulation, it’s not hard to find online reviews from disgruntled players. Essentially, only you can decide what constitutes a legitimate platform when it comes to online gambling.
How long do withdrawals take at Platinum Play?
All withdrawals are subject to a 24 ‘withdrawal reversal’ time. This is to allow players to change their minds, but actually just holds things up. After that, the time for processing depends on the withdrawal method you choose. E-wallet withdrawals are usually instant or take a few hours. Card and bank/wire transfers can take longer, up to five business days sometimes. The minimum withdrawal amount is $50.
Who owns the Platinum Play casino?
The Platinum Play casino is owned by Digimedia Ltd, a large company that is registered and managed in Malta. Digimeda Ltd owns a number of other offshore casinos, such as All Slots Casino, Royal Vegas Casino, Wintingo Casino, Euro Palace Casino, Fortune Room Casino, Pigs Peak Casino, and DizzyWin Casino. The company was founded in 2010 and uses Microgaming software across all of its platforms.
Operator Comparison
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|---|---|---|---|
| Expert rating |
Expert rating
86
/100
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/100
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/100
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| Playscore |
Playscore
84
%
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%
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%
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| Bonus |
Bonus
100% up to NZ$800 over three deposits
|
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| Minimum deposit |
Minimum deposit
$10
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|
|
| Minimum withdrawal |
Minimum withdrawal
$50
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|
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| Deposit methods |
Deposit methods
7
|
|
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| Games |
Games
700+
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| Loyalty rewards |
Loyalty rewards
no
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| Visit site | Visit site | Visit site |
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Platinum Play casino review
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