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Rich casino review: 2024 expert ratings

Checked byDasha Goncharova
85/100 Expert Rating by Elena I.
750% + 110 cash free spins

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Rich casino offers a wealth of promotions and tournaments to players in New Zealand, with a splash of luxury and the authentic look and feel of a brick-and-mortar casino.

Despite a million-strong worldwide fanbase, players question whether Rich is a safe and trustworthy operator. Our experts stack the pros against the cons, with objective ratings of the game library, security features, payment options, VIP services, and other factors.

Pros and cons

  • Good choice of bonuses
  • 24/7 customer support
  • Simple to navigate
  • Occasional glitches on website
  • Negative player reviews
  • Delayed email responses

General ratings

85 / 100 Expert Rating by Elena I
95Bonus rating
75Games rating
89Software rating
90Payments rating
50Safety rating
95Mobile rating
92Support rating
96Usability rating
How we rate?
83% Playscore based on 8 critics
95
topnzcasinos.co.nz logo
91
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90
kiwigambling.co.nz logo
90
85
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75
nzcasinosonline.co.nz logo
72
gamingzion.com logo
67
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What is our Playscore?

General info

Launch date 2018
Company behind Blacknote Entertainment Group Ltd

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Editor's note

This review is based on the Rich casino’s offer in New Zealand prior to the operator’s exit from the market.

If you’re interested in finding a new casino to play at, take a look at similar casinos and our recommended alternatives above.

Bonuses: Rich casino no deposit bonus and other rewards 

The casino’s welcome package carries a 750% match bonus and 110 free spins. The more a player deposits with the cashier the merrier the prizes get. 

On the first deposit, the new user receives double the amount in their account with a 200% match bonus. Further, you also get 30 extra spins in the first deposit. With an advancement of the second deposit, the player gets an award of 250% welcome bonus and an additional 50 free spins.

The third deposit gives the player a 300% bonus match with 30 free spins. Further, the credit spoils of the free spins amount to a maximum of $100. This is quite diverse from the other online gaming platforms. 

In addition to the welcome bonus, those who use cryptocurrency receive a 400% match bonus on their first three deposits made at the cashier. This applies if you deposit via Bitcoin or Litecoin. Further, the free spins at the Rich are subject to a 20x wager, while the bonuses are wagered at 35x before withdrawal. 

Bonus facts

CategoryDetails
Welcome bonus750% + 110 cash free spins
Wagering requirement35x
Bonus codeNo
Deposit bonusYes
Free spins110 free spins on sign-up
Other bonuses400% up to NZ$4,000 crypto bonus
VIP offersSix loyalty stages and 15% loyalty cash back

Rich has over 10 other ongoing promotions and a rewarding VIP program for its loyal players.

Bonus rating

95/100 Good welcome bonus package
  • Crypto-only bonuses offered
  • Four rewarding deposit bonuses
  • Fair wagering requirements
  • No recurring offers visible

I particularly loved the good bonus program that stands out even from the best bonus casinos. While the Rich casino bonus offers a 750% match bonus and an additional 110 free spins, others offer much less. The Ruby Fortune casino, for instance has a 300 % match bonus. With Rich casino bonuses you are likely to have the best online gambling experience. 

I was very intrigued by the minimum deposit amount of $10, which I consider quite reasonable for players. There are those casinos that have a higher deposit range of $20 and $30. For instance, the Tiger Gaming casino has a required deposit of $25. The general market ranges at the $20 mark. 

At the time of writing, there was no Free Spins no deposit bonus available at Rich, but the operator does regularly offer deposit free spins and other bonuses.

Casino games

The Rich has over 300 game titles with popular video slots, classic pokies, video poker, live games, and table games. The casino offers slot games that have numerous titles at the casino. You can play classic slots or 3D video slots. Popular video slots at the casino include Book of Vikings, Wolf Gold, Jungle stripes, Lucky Lightning and Mr. Macau. 

Classic slots at the Rich are Monkey Madness, 888 Dragons, Irish Charms, Triple Joker, 888 Gold and Treasure Horse. These slots have favourable features such as free spins, multiple reels, bonus rounds and pay lines. Sadly the casino has no progressive jackpots like other highly-ranked casinos in NZ. 

Further, the section for video poker in the casino has famous titles such as Deuces, Joker, Deuces Wild, Oasis Poker and Pontoon. There are other video poker games such as Joker Poker, Double Double Bonus Poker, Pyramid Bonus Poker, Double Joker Poker, and Pyramid Joker Poker. Moreover, the casino has table games such as European Roulette, VIP American, Electronic Roulette, Baccarat, Craps, Crystal, zoom European and American blackjack. 

Game facts

CategoryDetails
Expert’s pickWild Sevens
Slots 400+
Popular slotWolf Gold
Jackpots 18
Top jackpotWild Sevens
Table games 15
Popular table gameBlackjack Classic
Live games 12
Most streamedOne Blackjack
Average RTP95.11%
Demo-play availabilityNo

In addition, this Rich casino review parades live dealers of variants such as One Blackjack, Mega Roulette, Mega Wheel, Live Blackjack, and Live Baccarat, among others. Moreover, the casino has 13 live games. These are for users who enjoy battling it out with other players online. 

Game types available

  • Slots
    Slots
  • Jackpots
  • Blackjack
    Blackjack
  • Roulette
    Roulette
  • Baccarat
    Baccarat
  • Video poker
    Video poker
  • Live blackjack
    Live blackjack
  • Live roulette
    Live roulette
  • Live baccarat
    Live baccarat

Games rating

75/100 Rich offers a relatively wide range of quality games
  • High-quality games
  • Good selection of table games
  • Various themes available
  • Limited games offer
  • No progressive jackpots

I love that it has numerous games that are supported by good software developers. Due to the advanced software developers, the games offered by the casino have impeccable 3D animation and gameplay. The gaming software utilises a browsing feature that allows players to play multiple games at the same time. 

Rich connects to Microgaming and NetEnt. The games and Rich free slots on the casino site are available through an attractive gaming lobby. All in all, the site provides players with information on the games as well as the rules of the games. 

I loved that the games have exquisite game graphics and designs. The jackpot games on the site are developed by a renowned software provider with 3D casino slots. What’s not to love when you have the best designs? 

Tip: there are no progressive jackpots currently offered. Nonetheless, this is a perk at other casinos that host progressive jackpot games, like Mr Green

You may feel dismayed because there are no progressive jackpots. However, the casino established this policy to avoid compromising your interests as a player. Moreover, the casino allows players to use various Rich casino bonus codes. These codes increase your chances of winning. 

Though I was slightly disappointed with the non-provision of progressive jackpots, the casino has other ways to make your gaming experience interesting. This is through the weekly tournaments on the live casino games. The tournaments make the gaming experience at Rich fun and sensational.

Software providers

Game developers for the Rich include; Vivo Gaming, Octopus Gaming, Betsoft, Pragmatic Play, Parlay, Rival, and Microgaming. These software providers supply the casino with top content games. Thanks to the partnership between Rich and these game developers, the casino has a royal collection of games. 

Players can expect to find all their game preferences on the casino site thanks to these popular game developers. Moreover, there are over 300 exciting game titles for players at the Rich. The titles in the lobby include; video poker, slots, live dealer, and table games. 

Rich casino offers you to play slots and games from any of the four excellent software providers. As a player, you will have the chance to spin 3D slots from Betsoft. You will also have the chance to play top slots from Pragmatic Play and Microgaming. 

The casino further allows you to play any of the many 3-reel classic slots, especially if you are a retro-style games lover. This is Powered by Vivo Gaming. Hence, the casino provides players with high-quality live gaming. 

Software facts

CategoryDetails
Most popular slot softwareBetsoft
Number of software providers3
Live providers1
Most popular live softwarePragmatic Play
Bespoke softwareNo
Download required?No

The Live gaming offers you with the chance to play some of the most popular live dealer games such as roulette and blackjack. Other numerous versions of these games are also available in the table games section. These are games such as baccarat, pontoon, and keno. 

The software used at the casino enables provision of video poker games as well. Popular video poker games at the casino include Oasis Poker, Deuces and Joker, Deuces Wild, and Pontoon. Moreover, the Random Number Generator (RNG) software is responsible for determining the results of the games played. 

Available software

Software rating

89/100 Good range with popular software
  • Popular software providers available
  • Decent variety
  • Good live gaming software
  • No exclusive software
  • Many top providers missing

I am more than delighted to recommend this casino in terms of the online gambling games that they offer. One of the main reasons is its affiliation with trusted gaming software providers. You can therefore rest easy knowing that the outcomes of the games played at the casino are fair and honest. 

I really loved the games offered at Rich since they are engaging, interactive and immersive for players. If you want to have an adventurous experience, then Rich is best suited for you! You can sign up with the casino knowing that it relies on trusted software providers. 

I highly rate the software used by the casino. It speaks a lot about the operational standards of the casino. For instance, the fact that Rich has globally accepted software developers supplying games at the casino is a pivotal point. Since the software developers are well known, you are likely to have a worry-free gaming experience. 

I found the treatment of players equal and fair. With game outcomes, use of the Random Number Generator(RNG) software ensures players are fairly treated. Most of the casino reviews of other casinos have players complaining that the outcomes of the games were unfair. With Rich, this is not a problem! 

I especially prioritise casinos that have trusted software providers to ensure you have the ultimate gaming experience. Rich casino is one of them! There are casinos that have a huge variety of software providers but lack the top providers. We do not recommend this since what matters is not the number of software providers.

Payments: five ways to make withdrawals and deposits 

You are required to make a deposit at the Rich casino before you can play for real money. One you make the deposit, you are eligible for the welcome bonus package. The exact minimum and maximum deposit limits depend on your chosen method of banking. You can choose to set your personal limits to control your spending in the casino. 

The online Rich casino does not charge you for making deposits. However, you may incur charges from banks and the credit card companies for transactions and processing. Moreover, cryptocurrencies and electronic wallets can also charge fees for similar actions. 

The deposit methods available at the Rich casino include; Visa, Neosurf, EcoPayz, Bitcoin, and MasterCard. You can make a withdrawal at any time. However, withdrawals for free spin winnings require a deposit of $25 into your account before requesting for cash out. 

Other methods of making deposits at the cashier’s section include; Bitcoin, Litecoin, Bitcoin cash, TrueUSD, Ethereum, Tron, and Tether. The only transaction costs are when using the Visa and the MasterCard. All these transactions are fast and easy since they have no processing time.

Payment facts

CategoryDetails
Number of payment methods5
Top paymentBitcoin
Minimum depositNZ$10
Maximum depositN/A
Minimum withdrawalNZ$30
Maximum withdrawalN/A
Average deposit timeInstant
Average withdrawal time72 hours +
Deposit feesNo fees
Withdrawal feesNo fees

Further, the minimum allowed deposit for the Rich casino is $10. In terms of withdrawing funds you can do so through; Bitcoin, Litecoin, and Bank Wire Transfer. The crypto withdrawal approvals are instant. Currencies accepted by the casino include; AUD, CAD, ARS, EUR, BTC, LTC, ETH, TUSD, BRL, USDT, and USD. 

Notably, the casino adheres to the KYC and AMC rules. These rules ensure that the first withdrawal request may take longer than usual. However, this should not worry you as it is part of the standard procedure of verifying your identity. 

Deposit methods

Withdrawal methods

Payments rating

90/100 Supports multiple payment methods
  • Supports cryptocurrencies
  • Wide range of payment methods
  • Few fees 
  • Top payment methods missing
  • Long withdrawal processing time

I find that there is no casino online that matches the numerous payment methods offered by the casino. This is especially in terms of its unwavering support for cryptocurrencies as a method of making payments. Despite the attainment of legal status in New Zealand, not all casinos allow the use of cryptos as a method of payment. 

I was delighted by Rich casino’s outstanding support for cryptocurrencies as payment alternatives. Other than the crypto withdrawals, other payment methods are processed and approved within 5-15 days. Similar to other casinos the casino is subject to the Know Your Customer (KYC) and Anti Money Laundering (AML) rules. Hence, they may need to verify you on your first withdrawal. 

I found it very considerate of the casino not to have withdrawal charges. There are casinos that charge fees upon withdrawal. However, the Rich casino does not charge fees for its transactions. What captivated our attention was the fact that the casino is crypto-oriented, and though there are other methods of payment, it has focused mainly on cryptocurrencies. 

I am inclined to believe that in this digital age, cryptocurrency is the new trend in town! Therefore, we give credit where it is due and the Rich casino is a step ahead of other casinos in this regard. From our review of the casino we noted that the casino offers the safest and easiest deposit options for its players. 

The wagering requirements are reasonable compared to that of casinos like Zodiac and Cosmo casino, but are not as low as I’ve seen at bet365 and Rizk.

Safety

To secure the safety of its players, a casino must hold a valid licence that confers on it gambling services. Therefore, the Rich casino operates within the jurisdiction of the Costa Rica government. The licence is not very popular among top casinos. 

The licensing infers that it is authorised by a state authority to conduct its operations. Further, the Rich casino website has been licensed by the Costa Rica Gambling Authority. The casino website displays the seals and proof of licensing. 

Further, the company relies on the latest SSL technology to ensure the safety and security of all financial information of users. This technology ensures that all the personal financial information is converted into strings and stored in the servers. This is to prevent hackers from getting into the system. 

Safety facts

CategoryDetails
Auditing sealsN/A
Responsible gaming sealsGamCare
SSL encryption448-bit Blowfish and 1024-bit RSA
Two-factor authenticationAvailable
Ever blacklisted?No
LicencesCuracao Gaming Control Board
Company behindBlacknote Entertainment Group Ltd
Deposit, wager, time, and loss limitsAll available
Self-exclusionAvailable
Cooling-off periodAvailable

The main auditor for the casino is the eCOGRA that is tasked with ensuring all games are subject to RNG with equal payouts. Moreover, the casino abides by the International Know Your Customer (KYC) and Anti Money Laundering (AML) rules. 

Licensed by

  • curacao gaming control board logo
    Curacao Gaming Control Board

Trusted by

  • gamblers anonymous logo
    Gamblers Anonymous
  • gamcare logo
    GamCare

Safety rating

50/100 Secure, but no verifiable data
  • SSL encryption
  • Two-step authentication
  • Trustworthy casino
  • Less favourable licence
  • Security claims unverifiable
  • RNG and auditing unverifiable

The use of the Random Number Generator (RNG) at Rich casino ensures that the results of the games are fair, which is a must. The software acts as a check and balance for honest and secure dealings. The casino has high standards of security with 448-bit Blowfish and 1024-bit RSA. 

My opinion is that the technology standards are unmatched. There are encryption protocols that are almost 100% efficient. These protocols are more efficient compared to the industry-yardstick SSL security software. The casino also has a self-exclusion program.

On a surface level, Rich seems like a safe place to play — but a lot doesn’t sit right with me. For starters, I couldn’t verify most of the security and auditing-related claims the operator makes in their content. 

Then, the operator has a very shaky reputation in multiple markets, with player reviews constantly sighting security issues and, most importantly, difficulties withdrawing winnings. 

Lastly, if you do manage to withdraw, you can only do so with crypto. I’ve visited the site before and know that this wasn’t always the case, so alarm bells went ringing. 

Personally, I don’t want to risk a single Kiwi with no guarantee that I can cash my winnings through a safe and reputable payment provider. All in all, I question the operator’s security protocols and am hesitant to return. Because of that, I feel obliged to recommend some of my other favourite operators instead, like Twin and Wildz.

Mobile play 

The website customization supports mobile play. It is one of the casinos on mobile that supports playing on multiple devices. The casino site selection is available in instant play, so you do not have to download any app to play games at the casino. 

Further, you can play games at the casino through various portable devices such as tablets, iOS and Android devices. The casino app is, therefore, available on these devices. It provides you with an almost similar offer to the desktop version. 

Over 300 mobile games are present on the site, and no important titles have been left out of mobile play. Even live dealer games are accessible through these devices. Other casinos only provide 50-70% of the desktop games on mobile. 

The website has a rich vibe, from its design, game graphics, themes, and animations to in-game sounds. From the site, it is clear that the casino is a respectable business. Navigation is also smooth, with intuitive filters and an accessible search bar in the games section — just like on the desktop. 

Glitches are rare, and when they do appear, the casino is very quick to fix the issue. This does not only happen to mobile devices. Rather, it occurs to the desktop version as well. The glitches, however, occur as to the filters and not the games themselves. 

Play on devices

  • android logo
    Android
  • ios logo
    iOS
  • windows logo
    Windows
  • macos logo
    MacOS
  • linux logo
    Linux

Mobile rating

95/100 Fully compatible casino
  • Mobile browser available
  • Live dealer games on mobile
  • Good mobile UX
  • Occasional glitches
  • Increased mobile loading times 

In my opinion, this casino website is one of the best ones in the industry, from its features all the way to its accessibility by players. This is regardless of whether you access the casino through Android or iOS. The gaming experience remains the same. 

I especially love the mobile convenience. We highly recommend casinos with mobile support. This is because they enable you to play the games in the comfort of your home. Further, you can access it anytime as long as you have any of the portable devices with you! 

What I did not like was the system glitches. The downside to the casino, therefore, is the occasional glitches. This can interrupt you while you play the games or otherwise shift your focus. Other than this, the mobile-specific interface is accessible to players and easy to understand but outperformed by casinos like Playzee and Woo. 

On top of all the mobile features, I loved that the Rich casino has mobile browser access through Google Chrome, Internet Explorer, Mozilla Firefox, Safari and Opera. All these are accessible both on the desktop version and mobile play. 

I can assure you will not feel left out with mobile online gambling. Looking at the game titles in the desktop version and those in the mobile interface, only a few not-so-popular titles were not included. All the major games at the casino were on both devices.

Support: live chat, phone, and email 

The customer support for Rich casino ranks among the best providers in the industry. On the website, the casino has a call-back function accessible to all users. The users can contact customer service if they have a query, concern or comment on the services offered. 

Further, the casino responds to queries and enquiries within minutes unless the matter in question requires further investigation. If this happens, they will inform you of the reasons for the delayed response. This is not frequent and happens on rare occasions. 

There is also the live chat option which is considered more convenient. This is because you can talk directly to the customer service provider through the live chat. The option for live chat is available to all players and users of the account. 

The casino has 24/7 customer support availability. This means that you can reach out to them anytime, as the services are always available all year round. There is also the email option which is also instant, with delays going up to 24 hours response time. 

Support facts

CategoryDetails
Customer support availability24/7
Live chatYes
Email[email protected]
Contact numberN/A
On-page supportFAQs

Response time for other channels, such as the call function, can take up to a maximum of 30 minutes. For the live chat, the response is immediate. You can choose any of the methods as per your preference and convenience. 

Support rating

92/100 Quick responses and helpful staff
  • 24/7 support
  • Various support channels
  • Responsive and helpful support
  • Delayed email responses
  • Live chat glitches sometimes

There was a feature I did not feel happy about. Besides the absence of the live chat, as I conducted the review, I also could not agree with the Frequently Asked Questions (FAQ) page. In addition, some responses to the questions were unclear, while others were incomplete. 

I agree that all the important channels are generally accessible, and that’s commendable, especially noting the number of users and players that the casino handles. Moreover, live chat is normally available even to non-registered users. 

No doubt, contacting customer care can prove to be quite a challenge. However, with Rich casino NZ, I love that you do not have to go through a lot of hassle in getting responses to queries. The email response time was quite average, which is reasonable. 

Your urgency is catered for! If you have an urgent matter, it is safer to try the call button on the site or the live chat because they are likely to give you instant responses. Generally, the customer support was above average in quality (accurate responses most of the time) and responsiveness. Overall, though, I prefer and trust support at Casino.com and Twin much more.

Usability

To give you the most accurate details, we will illustrate the in-depth usability of the Rich casino. Firstly, it takes you around clicks and more than 10 fill-in fields to register without redeeming the welcome package. This will consume around three minutes. Entering the no deposit bonus code, adds 2 more clicks to the consequence and about half a minute for the process.

Usability facts

CategoryDetails
Mobile appYes
Mobile games availabilityFull suite
Ease of navigationEasy
Game filtersYes
Search functionYes
Loading speed1.3 sec
UX and UI ratingGood
Other productsNone

The important sections for the registration process are at the top of the screen. You can easily access it by tapping the sign-up button. The process of registration is relatively easy and consumes around five minutes. 

Usability rating

96/100 Easy to use and navigate
  • Useful filters and search
  • Intuitive navigation
  • Pleasant design and interface
  • Occasional glitches
  • Annoying bug in filters

I would affirm that there is a high degree of usability on the website. This is however subjective since what one person finds easy might not be easy for another person. To some extent the usability is dependent on your technological exposure. 

However, from an objective perspective, I love that the Rich casino functionality is fairly easy, similar to that of SkyCity casino. The 3 minutes of registration is at par with most of the highly ranked casinos in the industry. The same applies to the bonus offer availability. 

Further, I found the navigation very intuitive, following patterns most of us know from big apps such as Twitter and Facebook. In all honesty, most casinos have very complex websites. Some require you to use a guide for registration and navigation on the site. 

I was fascinated by its uniqueness. The Rich casino is apart from others because its competitors employ complex game filters and search functions. There is nothing complex about the filters used by the Rich casino.

Expert verdict

The casino is generally suitable for new users because of the enormous welcome bonus offered. As a new player, you can easily access the site and navigate through the games with ease. Rich knows how to reward players and comes up with innovative bonuses and rewards schemes to keep the entertainment levels up.

As far as variety goes, you’ll have plenty of games and software to choose from, and a good range of payments to process your transactions.

Unfortunately, while Rich casino scores high in many categories, it failed me in the most important one — safety. The choice of encryption is unusual, to say the least, the security and auditing-related claims made on-site were unverifiable, and at the time of writing — you can only withdraw via crypto. 

On top of that, I ran into numerous player reviews with complaints about security, customer support in recent months, and experiencing difficulties withdrawing funds. 

Although the operator ticks many boxes, I cannot, in good faith, recommend Rich casino. If crypto transactions caught your eye, consider choosing PlayZilla, JooCasino, ExciteWin, or Royal Vegas instead. Otherwise, explore casino reviews at Time2play to find the perfect fit!

FAQs

Is there a welcome bonus at Rich casino?

Yes, there are casino bonuses. You get a 750% match bonus and an additional 110 free spins. After signing up, you automatically get 25 free spins as a no deposit bonus. The first three deposits at the cashier will reward you with more prizes. Your 1st deposit at the casino doubles, a 200% match bonus, and an extra 30 free spins. Get a 250% of the welcome casino bonuses plus 50 free spins when you make the 2nd deposit. Your third successive deposit will earn you a 300% bonus match with 30 complimentary free spins. 

Why do first withdrawals take longer to process?

It can be very annoying to play at online casinos that are hard to navigate. In some online casinos, you cannot decide the game you want to play because the game titles are not easily accessible. I also found it very exciting that you can click on each game card directly to find information on volatility, RTP, and more. In most other casinos, you only get that information after loading the game and then locating the information section. 

How does the Rich casino attract new players?

The casino has a whole rich vibe with well-synced filters that give the website an attractive appearance. From its design, game graphics, in-game sounds, delicate themes and animations, you are easily drawn to the site. The casino has employed game filters that are very eye-catching. It also has a search function and a call button, and the web UX is excellent. Even with the occasional glitch that is really disappointing, the website is fairly usable. With easy navigation, the site has the option of clicking the customer service help button in case of a glitch or a sticky screen. 

Which is the fastest way to contact support?

Use email if you want the highest quality but are willing to risk waiting half a day longer than you would with, for instance, the live chat. Other online casinos are keener on customer service support, such as the Spin Palace casino. Use a live chat if you want a response within 3 minutes. However, you might need to follow up on the response to get the full picture. The customer support at Rich casino can be ranked as satisfactory. 

Can I rely on the Rich casino customer support features?

Despite the indication that the online casino is quick to respond, it is not always that it will be easy to contact them. The live chat option was not available as we conducted the review. In addition, if you manage to get in touch with customer service then you are likely to get an immediate response. However, this is not common practice, and it is on limited occasions. 

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