Ritzo casino review

I was impressed with the different bonus options. I feel that both newcomers and regulars are catered for, making Ritzo one of the better sites for casino bonuses.

The welcome bonus is a big one and offers up to NZ$1,500 if used to the maximum. While this is not quite as big as SpinYoo’s welcome offer of NZ$2,000, it’s still big enough for me so I’m not quibbling.

Where Ritzo does come into its own is the wagering requirements. Yes, for the deposit matches this is 45x, which is higher than the 35x offered by Casimba. But there are no wagering requirements on the free spins at all.

I also liked the fact that the casino has a range of bonus options. With weekly and weekend casino bonuses and free spins, there’s a lot to keep players coming back time and time again.

There are also a series of different tournaments for various games, all of which can earn players big prizes. The five-level loyalty programme could do with having more information about it though, as I found it somewhat lacking.

It’s hard to be disappointed in a casino that provides players with 16,000 casino games. And this is exactly what Ritzo casino has on offer. I’ve never seen such a large casino library.

I was impressed to see that there are more than 13,000 pokies available. This rather blows 888Casino’s paltry 2,500 pokies out of the water. That being said, there’s no quality control.

The live casino is also similarly massive. I found that there are eight different live providers offering up hundreds of live games. Playzee only has 40 or so, which is disappointing in comparison.

While I did like the fact that there are thousands of games, the categorisation and organisation leave a lot to be desired.

In all honesty, there are too many games here. These are simply crammed in to bulk up numbers and this results in many of the best titles being hard to find. They’re there, but I had to search for them.

Again, this is another section where I found a few hits and misses.

Firstly, I have to point out that this is one of the best Paysafe casinos in New Zealand since Paysafe is available for both deposits and withdrawals. However, the payment section isn’t so clear, so Ritzo can do a bit better here.

Now, they do have about 10 payment methods on offer. This is only slightly less than the 11 offered at BetPlays, which is really not that bad at all.

Cryptocurrencies are accepted here, and I think they make up the main portion of the payment methods. I think they’re the best option at this site due to the fast withdrawals.

What I didn’t like here is the lack of any payment information, and the available information wasn’t exactly great. Just like BetandPlay, the minimum deposit and withdrawal limit is NZ$30.

Beyond that, there’s not much else given in the way of payment information. No real timeframes or any maximum limits for deposits and withdrawals, which is disappointing.

I was disappointed to note that there are no auditing seals in place, though there are three RG seals. Woo casino manages to have both, which really bolsters the trust in the site.

While there is a licence, it’s from Curacao, and this isn’t the best one out there. Casumo is licensed with the MGA, which is much more reputable, and I’d like to see a similar set-up for Ritzo.

There is some effort to offer players ways to tackle problem gambling, but I expect to see the full range of tool on offer. This is not the case here. Information isn’t that clearly presented in the responsible gaming section either.

Essentially, you can self-exclude, cool off, or set deposit limits. However, these tools aren’t easy to access, which dampens the efforts in place.

I found that the support options were relatively solid. All of the main options I would expect to see were present.

I was happy to see that the live chat is available 24/7. This is much better than at LeoVegas, whose live chat service operates from 8am to 2am NZDT.

Just like King Billy, Ritzo has an email option available but no phone number. I don’t personally rely on phone support but I prefer to have the option nonetheless.

The FAQs were somewhat limited and did not provide the necessary details I would expect to see.

It took me a while to get a response via live chat, and while this was helpful, I’d like replies to be a bit more timely.

I didn’t find anything inherently wrong with the usability and interface of Ritzo.

I appreciate the dark theme, which is much better than Wildz’s white background. Still, Wildz is more organised and navigable, which is better for all players.

Navigation is easy, but some bits are really cluttered. This is particularly noticeable when it comes to the games section, which has many tiny thumbnails for the games.

Additionally, Ritzo is not the fastest-loading casino. It’s actually slow, a whopping two seconds slower to load than Nitro, which has a sleeker game interface all around.

The main problem is that there are too many things on a page, and some information is not clearly or intuitively available.