Ruby Fortune casino review for NZ: in-depth overview
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Ruby Fortune casino is a cut above many operators, but no gem is polished without friction. Our experts take a magnifying glass at the pros and cons to give you a multi-faceted overview, carat by carat.
We’ll share our findings on games, bonuses, safety features, transparency of terms, payments, and all you need to know before signing up.
Pros and cons
- Good selection of games
- 24/7 customer service
- Microgaming-powered operator
- Too few software providers
- High wagering requirements
- Long withdrawal processing
General ratings
General info
| Launch date | 2018 |
| Company behind | Super Group |
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Editor's note
This review is based on the operator’s current offer in New Zealand. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.
Bonuses: Ruby Fortune login rewards for new players
Much like many online casinos, Ruby Fortune casino is constantly looking to add new players. Therefore, it has some great sign-up bonuses and deposit bonuses. For first-time sign-ups, you can grab a significant bonus of up to NZ$250, as the deposit match.
You can also get two more deposit matches for your next two deposits. If you make all three deposits at the limit of NZ$250, you will receive NZ$750 in bonus money. This welcome bonus is a great way to make the most of your deposit.
On top of this, you can get 30 free spins when you first sign up, giving you a chance to play around before wagering any money. You can earn these free spins before even putting cash into the games.
After completing these free spins, you get to claim the bonus winnings up to a max of NZ$20 and add the bonus cash to your deposit. All these Ruby Fortune bonus offers can be a fantastic way to experiment with the platform before you commit.
Bonus facts
| Category | Details |
|---|---|
| Welcome bonus | 100% up to NZ$750 |
| Wagering requirement | 70x |
| Bonus code | No |
| Deposit bonus | 100% up to NZ$250 |
| Free spins | 30 |
| Other bonuses | Yes |
| VIP offers | Yes |
Casino bonuses don’t stop after you have signed up to Ruby Fortune casino. There are also constantly changing daily bonuses that you can see whenever you log in each day. This can be a good incentive to keep checking what you can do with Ruby Fortune every day.
Bonus rating
- Low min. deposit to claim bonuses
- Total welcome bonus package of NZ$750
- Daily bonuses
- Wagering requirement of 70x
- Free spins redeemable once
Without a doubt, Ruby casino is a decent choice when it comes to bonuses. Although the welcome bonus is not one of the best, I was certainly happy to receive a match deposit bonus up to NZ$250 on my first three deposits.
That meant for each minimum deposit of NZ$10, I would receive a casino bonus of up to NZ$250. So with three deposits, I could potentially receive up to NZ$750. However, although this may sound great, there’s a high wagering requirement of 70x to meet.
I was rather put off by that as many other casinos such as Casino.com and bet365 offer much lower wagering requirements. In fact, the average is about 30x, even if that is still too high for me. So, while the bonus offer sounded great, at the end of the day, I really couldn’t afford to wager 70x.
There’s no such thing as a free bonus, and I cannot highlight the importance of reading the terms and conditions. You don’t want to find your favourite game and then realise you cannot afford to meet the wagering requirements. All terms and conditions should clearly state the wagering requirement and how long they are valid for.
Casino bonuses don’t stop after you have signed up to Ruby Fortune casino. There are also constantly changing daily bonuses that you can see whenever you log in each day. This can be a good incentive to keep checking what you can do with Ruby Fortune daily.
Games: choice of over 500 hits
Ruby Fortune offers players more than 550 impressive casino games. This ranges from the classic table games to the latest online video pokies as well as live casino options. Apart from offering top-notch titles, Ruby Fortune collaborates with eCOGRA meaning that all casino games are fair and the results are random.
The live section is powered by two of the best software developers in the business: Microgaming and Evolution Gaming. Therefore, you will find innovative special features, impressive animations, and stunning sound effects. Players can also interact with other players as well as the dealer.
Top pokies (online slots) at Ruby Fortune include Break da Bank Again, Wacky Panda, Masters of Valhalla, Amazing Link Apollo and Ancient Fortunes. Players can also try out some of the best progressive jackpots like Mega Moolah and a handful of video poker games.
Ruby has so many variations of classic table games available. You will find baccarat, roulette, craps, and poker. Additionally, players can enjoy uncommon online casino games like keno and scratch cards.
Game facts
| Category | Details |
|---|---|
| Expert’s pick | Arena of Gold |
| Slots | 460+ |
| Popular slot | Immortal Romance |
| Jackpots | N/A |
| Top jackpot | Mega Moolah |
| Table games | 60+ |
| Popular table game | American Roulette Gold |
| Live games | 13 |
| Most streamed | American Roulette Live |
| Average RTP | N/A |
| Demo-play availability | Yes |
Let’s not forget the table game’s section offering baccarat, blackjack and roulette. All games are fast moving and players can choose between European and American blackjack variations. There is also a wide range of betting options ranging from the traditional straight-up and even-money bets to complex French bets.
Game types available
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Slots
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Jackpots
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Blackjack
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Roulette
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Baccarat
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Video poker
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Live blackjack
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Live roulette
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Live baccarat
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Craps
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Keno
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Bingo
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Scratch cards
Games rating
- New titles added regularly
- Good selection of table games
- Top video poker games
- Limited progressive jackpots
Overall, I was impressed by the number of games available. I could choose from tables hosted by live dealers, pokies, video poker and progressive jackpots. Although everything was clearly laid out, I found the homepage to be rather overwhelming.
Something else I really appreciated was the demos. I really enjoyed trying out some new games before actually investing real money. It gave me the chance to learn how the game works and also about the min. bet deposit. This was an important feature as I needed to establish how much I could afford to bet before playing.
When comparing Ruby to other casinos like JackpotCity, the game selection is a bit poor – but not the worst. For example, while comparing Ruby Fortune online casino with SkyCity online casino (smallest game offer in NZ), Ruby still comes ahead by nearly 200 titles.
However, if we look at Mr Green, it offers an impressive 2,800 slots. But there is a reason for this. While Mr Green partners with multiple providers, Ruby only collaborates with two providers. So, while there may be fewer games, I can confirm they are high-quality.
Software providers
The most important aspect of any casino, online or in person, is the games it has to offer. Ruby Fortune casino has an extensive catalogue, with hundreds of titles available to each player. Despite its incredible selection, there is a slight downside. The fortune casino only features two game providers.
Microgaming, a leader in pokie games, is the biggest game provider. It contributes to the diverse range of pokie and jackpots offered by Ruby Fortune casino. Evolution Gaming is the other game provider for Ruby Fortune casino.
Being specialists in live dealer interactive games, these tables allow you to feel like you are in a brick-and-mortar casino. You play at actual tables and you can interact with the dealer and other players in real-time.
While their game provider pool may be limited, the two providers are leaders in their respective areas. As a result, the production quality is very high.
Software facts
| Category | Details |
|---|---|
| Most popular slot software | Microgaming |
| Number of software providers | 2 |
| Live providers | 1 |
| Most popular live software | Evolution |
| Bespoke software | No |
| Download required? | Yes |
All live dealer games are powered by the industry leader Evolution. Therefore, whether you are looking for blackjack, roulette, or baccarat, you will find nothing but the best. Thanks to the latest video streaming, you will appreciate live action and a live chat feature.
Playing with two of the most reputable providers in the business is a unique experience. In the live gaming section you can also interact with both the dealer and other players.
Available software
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Microgaming
-
Evolution
Software rating
- High production quality
- Microgaming-powered pokies
- Live tables by Evolution
- Limited choice of software
Although there are only two game’s providers, I had access to some top quality games. As a live games fan, I appreciated the vast choice of live poker variants.
The casino’s partnership with Evolution Gaming means that the platform is incredibly smooth for these in-person games. With the large number of tables available, I could always find a seat at the table.
I really appreciated the diversity of games on offer. That meant I didn’t have to worry about waiting around for a seat to open. On top of that, I had such a vast choice of games, but I have found better choices at other operators, like River Belle casino and Spin Casino.
Apart from being able to play live games, I also had an impressive choice of table games available. With over 22 blackjack games available, I had diverse options. Although there was always space at the table, these casino games are very popular.
If you enjoy card games like me, you can also find games like 3 card poker, Big Five Blackjack, Blackjack Gold, and Jewel Roulette. In short, there is a wealth of choices of table games to play at Ruby Fortune casino.
Payments: deposits and withdrawals at Ruby Fortune
Making a deposit or withdrawal to and from your Ruby Fortune casino account is straightforward. At Ruby Fortune players can make deposits via Visa, Mastercard, credit and debit cards, e-wallets, prepaid cards as well as straightforward bank transfers.
If you are looking to keep a little bit of privacy and separation between the operator and where you keep your money, e-wallets are a great option. With services like Neteller and Skrill enabled by Ruby Fortune, you can deposit cash and handle payments through them.
In doing so you can avoid making direct bank transfers which can put your bank account and personal information at risk. One method not utilised by Ruby Fortune though is cryptocurrency. While this may be a limitation for many gamblers, it can also be reassuring to many more. Some players view crypto-enabled casinos as being more prone to scams and hacks.
You can use many of the same withdrawal methods to make Ruby Fortune withdrawals as deposit methods. Do keep in mind that you have to use the same methods for deposits and withdrawals. This could be something to consider before selecting your method.
Payment facts
| Category | Details |
|---|---|
| Number of payment methods | 6 |
| Top payment | Visa |
| Minimum deposit | 10 |
| Maximum deposit | N/A |
| Minimum withdrawal | N/A |
| Maximum withdrawal | N/A |
| Average deposit time | Instant |
| Average withdrawal time | 72 hours + |
| Deposit fees | No fees |
| Withdrawal fees | No fees |
When making a deposit at Ruby Fortune, you will also need to verify your account with your ID and NZ proof of address. Therefore, you should read the Terms and Conditions to understand what is involved in money deposits and withdrawals at Ruby Fortune casino.
All banking methods at Ruby casino are reputable financial institutions. They offer you a safe and secure way to deposit and withdraw your funds. While the min. deposit is NZ$10, there is no withdrawal limit.
Deposit methods
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Visa
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Mastercard
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Skrill
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Neteller
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Bank Transfer
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Trustly
Withdrawal methods
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Visa
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Mastercard
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Skrill
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Neteller
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Trustly
Payments rating
- No transaction fees
- Unlimited withdrawals
- Deposits are processed instantly
- Some popular options, like PayPal, not offered
- Lengthy withdrawal processing
Ruby Fortune casino ensures players have access to the most popular payment methods. PayPal is also unavailable, but you can find it on sites like Cosmo. However, I could choose from other popular methods such as Skrill and Neteller.
While all deposits are instant, withdrawals vary in time according to the payment method of your choice. On average, your funds will reflect in approximately five days if you use a bank transfer. Instead, other methods take about three days.
I was a little disappointed that Ruby Fortune casino did not have any option to transact with cryptocurrencies, unlike Rich casino online. The casino is safeguarding its players by sticking to well-recognised and licenced payment providers. However, I think that as the world of cryptocurrency becomes more regulated, casinos may accept them in the future.
Safety features
As an MGA approved casino, you can be particularly confident in the site’s security. Maltese gambling regulations are some of the most stringent around, ensuring that casinos and gambling websites licensed by them are safe for all users.
Casino operators with a Maltese licence are held to very high regulatory standards, particularly in relation to the handling of money and data. Additionally, all Evolution and Microgaming software is regularly tested.
The Random Number Generator (RNG) is tested and certified. Part of the objective of the licensing process is to assess the fairness of the games. Table games are also continually monitored to make sure they are played with no bias. Monitoring bodies such as eCOGRA are responsible for certifying operators.
Safety facts
| Category | Details |
|---|---|
| Auditing seals | eCOGRA |
| Responsible gaming seals | GamCare |
| SSL encryption | 128-bit |
| Two-factor authentication | Available |
| Ever blacklisted? | No |
| Licences | MGA |
| Company behind | Super Group |
| Deposit, wager, time, and loss limits | All available |
| Self-exclusion | Available |
| Cooling-off period | Available |
Thanks to 128-bit encryption protocols in place, players can rest easy knowing their personal and financial data is in safe hands. The casino strives to protect player’s funds at all times allowing you to have a pleasant gaming experience.
Licensed by
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MGA
Trusted by
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Gambling Therapy
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GamCare
Safety rating
- Two-step authentication offered
- Encrypted communications
- Authentication and access control
- Mixed player reviews
Ruby Fortune Casino has avoided certain practices that are generally seen as risky and non-compliant in jurisdictions with strict regulations.
In particular, it does not have any cryptocurrency partners or any option to transact with cryptocurrencies. The casino is safeguarding its players by sticking to well-recognised and licensed payment providers.
Ruby also has a handful of responsible gambling features to help you stay in control; I encourage all players to take advantage of deposit limits, caps on wagers, and reality checks.
However, as the world of cryptocurrency becomes more regulated, the casino may accept them in the future. So, if you are interested in using crypto, you should look at other sites, such as Royal Vegas casino.
Mobile: features of the Ruby Fortune casino app
Most online casino players in New Zealand play on their smartphones. Therefore, it is essential for online casinos to make their sites usable on all devices. Ruby Fortune online casino has done a fantastic job in this respect.
They have not only fully optimised their mobile casino website, so that it works across devices, but they also have terrific apps. The website itself resizes beautifully to fit any device. The gaming menu adapts to the screen size so that it doesn’t take up too much space on smaller screens.
Ruby Fortune casino app developers have put the ruby gem elements to good use, and they make the site look appealing across devices. In terms of accessibility, the font is very clear and easy to see.
The Ruby Fortune mobile casino does not only rely on its responsive website to satisfy its mobile players. The app comes in two versions, one for iOS and one for Android devices.
The Ruby Fortune casino app has excellent features allowing players to enjoy themselves while on the move. Players can also make safe deposits and withdrawals thanks to top-notch security features.
Play on devices
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iOS
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Android
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Windows
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MacOS
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Linux
Mobile rating
- Apps for iOS and Android
- All games available on mobile
- Clean mobile interface
- Navigation is buggy on mobile
When trying out the app, I noticed that I had access to the same features available on my browser. That meant I could enjoy my gaming experience wherever I was. Downloading the app was also straightforward.
Once the Ruby Fortune app is installed and running, I could go to the Ruby Fortune mobile login and sign in or register. I just had to carry out the same procedure as when I logged in to the website.
The majority of games that are available on desktop are also on the app. I can confirm that the app itself runs well and is smooth and easy to use. I honestly believe that Ruby Fortune site has taken mobile players into account and produced excellent solutions for them.
Overall, I can say that I didn’t encounter any glitches or issues of any kind, just a few small bugs with navigation (same as on the desktop site). I was able to make seamless transactions and all games ran smoothly. Therefore, I can confirm my rating of 90 /100.
Customer support: excellent service
One of Ruby Fortune’s most impressive offerings is there are extensive customer service options. The operator offers a constant, 24/7 support line that you can contact for any issues or concerns you may have.
Players have given very favourable reviews of the service, and it is among the best in New Zealand. Although there is no exclusive support phone number available, Ruby Fortune’s support includes a live chat option which you can contact for immediate responses and swift resolution.
Otherwise, they have an email contact that you can use for issues that are less pressing. They also have a comprehensive FAQ section. However, the live chat and email work really well for those who don’t find what they need in the FAQ.
Support facts
| Category | Details |
|---|---|
| Customer support availability | 24/7 |
| Live chat | Yes |
| [email protected] | |
| Contact number | N/A |
| On-page support | FAQs |
The customer support team are professional and friendly providing you with detailed answers. While live chat agents reply instantly, players will usually have to wait up to 24 hours to receive a reply.
Support rating
- Excellent response times
- Multiple customer channels
- 24/7 live chat
- No contact number
- Delayed email responses
Overall, I found Ruby’s support to be reliable and helpful. Round-the-clock live chat availability is a must for any online casino these days; after all, you should be able to help at any time of day if something happens to your gaming account.
I received prompt replies to my queries over live chat, with minor delays for the support rep to verify my account details. Emails, however, took a tad longer. On some days I’ve received a response within an hour; on others, I’ve waited several days.
Like other Palace Group casinos, navigating to support is somewhat of a drag. In my opinion, getting help should be intuitive and straightforward, something that can be seen at other NZ sites like Spin Casino, so I’ve docked a few points here.
Usability
The sign-up process at Ruby Fortune is fairly straightforward. The basic information you need to provide is an email, and username, as well as to give your name, age, and proof of address. It is very important the proof of address document is accurate, as it is essential to have it to make withdrawals.
Usability facts
| Category | Details |
|---|---|
| Mobile app | No |
| Mobile games availability | Full suite |
| Ease of navigation | Good |
| Game filters | Yes |
| Search function | Yes |
| Loading speed | 0.5 sec. |
| UX and UI rating | Excellent |
| Other products | N/A |
The games are easy to locate thanks to the game and provider search bar. All categories are listed at the top of the homepage and to the right of the screen you can find your account balance and responsible gaming section.
Usability rating
- Some game filters available
- Clean user interface design
- Not outdated user interface
- Buggy navigation drop-down menu
- Limited usability as a visitor
Signing up was an extremely straightforward process. I just had to provide a few personal details before being taken to the site’s homepage. It couldn’t have been easier.
Once I reached the home page, I was welcomed by an array of different games. I had to say that I was impressed with both the number oìof games and the clear layout. All I had to do was type the name of my favorite game in the search bar and then I was ready to go.
As I said previously, everything was laid out clearly. All the games loaded fast and there were no flashing lights to annoy me. I found a lot of new games and I was even able to try them out in demo mode.
Expert verdict
In general, Ruby Fortune casino offers players an array of impressive gameplay features.The quality of the Ruby Fortune online casino is clearly very high and it’s judged to be very good in casino reviews. It’s an impressive service with a smooth, reliable user experience, and superior casino software.
Additionally, its offering of games and events is impressive, even when compared to the best of the other casino sites. Finally, while the site does have some strong bonuses, events, and promotions, it’s really its VIP program that sets it apart.
The fact that all players automatically join when they sign up is fantastic. Players will receive news about promotions and other offers via email, therefore, there is always something new to look out for.
FAQs
What kinds of games can I play at Ruby Fortune NZ?
Slot and table games on the Ruby Fortune platform are some of the very best around. The platform ranks incredibly high on any list of New Zealand online gambling spaces, and the casino is continually adding to its range of games.
However, there is already a huge choice of pokies, that offers plenty of variety for any player, including those who prefer classic slot games. Some popular titles include Assassins Moon, Book of Atem, 9 Blazing Diamond, Agent Jane Blond Returns, Break Da Bank, and 9 Pots of Gold.
Players can also enjoy a selection of live tables offered by Evolution, offering superb, realistic play.
Is it safe to play at Ruby Fortune NZ?
Yes, Ruby Fortune Casino is fully licensed by the Malta Gaming Authority (MGA). The MGA is an internationally recognised authority that audits iGaming companies. It carries out regular financial audits, takes action against violations of its regulations, and ensures responsible gambling guidelines are enforced. In addition to this, all of its games are tested and certified by independent testing bodies such as eCOGRA.
Is there a VIP program?
The short answer is yes. This casino offers a comprehensive VIP program. The casino automatically enters everyone who has registered on the site into the loyalty program. This is a great feature, and quite unusual in the online casino world. The program works on a tiered system. Every time a gamer plays a game, they generate Ruby Fortune free credits and can proceed to the next tier.
Is the Ruby Fortune welcome bonus a good deal?
Yes casino bonuses including the welcome bonus, are definitely worth taking a look at this casino. There is a 100% match bonus on your first deposit. Therefore, if you deposit $250, Ruby Fortune will match it. They also have 100% match bonuses on the next 2 deposits. If players make deposits of $250 on all three deposits, they will receive a match of $750.
How do I get free spins at Ruby Fortune?
Ruby Fortune offers a free spins bonus to new players; however, this reward can be obtained only if you haven’t claimed this offer in any other operators owned by Palace Group. If you’ve previously obtained this bonus at Spin Palace, you will not qualify for the offer at Ruby Fortune.
That said, Ruby often goes the extra mile to add new bonuses and rewards. You may come across free spins as part of a seasonal or other limited-time promo, through loyalty rewards, and as a feature within numerous pokies.
Ruby Fortune casino review
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