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Comprehensive Twin casino review for 2024

Checked byDasha Goncharova
twin logo
93/100 Expert Rating by Elena I.
Up to NZ$1,200 + 200 free spins

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Twin is creating waves in the New Zealand casino market with top-rated games and promos worth a second look.

Double up with Time2play’s casino expert to understand more about the operator’s advantages and drawbacks in our Twin casino review.

We consider bonus terms, incentives, security features, mobile experience, customer service quality, and anything else you should know before signing up.

Pros and cons

  • Thousands of casino games
  • 24/7 customer support
  • Great VIP rewards
  •  Lengthy bank transfers
  • No iOS app
  • Not many progressive jackpots

General ratings

93 / 100 Expert Rating by Elena I
95Bonus rating
90Games rating
95Software rating
85Payments rating
95Safety rating
95Mobile rating
95Support rating
95Usability rating
How we rate?
89% Playscore based on 8 critics
100
vegasslotsonline.com logo
95
casinodeps.co.nz logo
94
90
bestnewzealandcasinos.com logo
90
casino.org logo
90
nzcasino.co.nz logo
80
newzealandcasinos.nz logo
70
bestnewzealandcasinos.net logo
What is our Playscore?

General info

Launch date 2017
Company behind Oring Ltd

Best alternatives to Twin casino

100% up to NZ$100
5 sign-up spins + 100% up to NZ$1,200 + 50 free spins
100% up to NZ$1,600 over four deposits

Editor's note

This review is based on the operator’s current offer in New Zealand. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.

Bonuses: Twin casino login rewards, bonuses, and free spins

The Twin gambling site offers many fantastic bonuses, especially compared to the average online casino. This includes the traditional welcome or sign-up bonus, which is spread across the first three deposits for a maximum bonus of $1,200 + 200 free spins. It’s also possible to enjoy wager-free cash as a Twin casino no deposit bonus. 

The site offers a unique Twin Races bonus. This promotion is an ongoing feature of this casino, whereby players can enter tournaments with others playing online for bigger wins.

There is also a 20% live casino welcome bonus of up to $100. This can be used on all games in the live dealer section but has wagering requirements of 30x. You do not need a code for this promotion. Twin casino promo codes are not needed for any bonus offers. 

Players who are part of the VIP club and those signed up on the app will have access to a range of exclusive offers. You can always find a list of current promotions by clicking on the promotions tab, accessible from the sidebar and top menu.

Bonus facts

CategoryDetails
Welcome bonusUp to NZ$1,200 + 200 free spins
Wagering requirement30x/40x
Bonus codeNo
Deposit bonus $1,200
Free spins200
Other bonuses Live casino welcome offer, Twin Races, Daily Drops
VIP offersYes

The 200 casino free spins in the welcome package include 50 spins on Book of Dead (first deposit), 50 spins on Wolf Gold (second deposit), and 100 free spins on Legacy of Dead (third deposit). This was correct when writing this Twin casino review, but the eligible games for free spins are subject to change. Spins are given out in batches of ten.

Bonus rating

95/100 Generous sign-up offer and daily drops
  • Large match deposit
  • Free spins on Play’n GO pokies
  • Twin Races promotions
  • 35x wagering on bonus

A welcome bonus package worth $1,200 is good and among the highest. Unfortunately, you can only reach the maximum amount at Twin online casino by making three separate deposits of $500, $300 and $400, respectively. 

You can use the main sign-up bonus against pokies, but players should know that it has a wagering requirement of 30x. This is fairly typical of casino sites, and it’s very rare to find a match deposit offer with a wagering requirement under 20-25x. 

It was great to see a welcome offer for live dealer games. However, the live casino bonus also comes with a wagering requirement of 30x, while the free spins have an even higher wagering requirement of 40x. Although some operators have even higher requirements, such as Spin Casino (70x), 40x is still a little disappointing. 

I’m pleased to see that the bonuses don’t stop at beginners. Existing players can enjoy a wide range of daily and game drops across the casino. VIPs don’t just get rewards for loyalty points but can enjoy more promos, keep an eye on your loyalty programme emails!

For me, the site’s top ongoing promo is the unique Twin Races feature. This bespoke bonus allows players to join slot game tournaments for bonus money cash prizes. Check the promotions tab to see the current Twin casino offers. 

Once you have taken advantage of either the general welcome bonus (+ free spins) or the live casino bonus, you will not have the option of more deposit bonuses. This is a shame, to be honest, as this is a widespread promotion at other online sites like Ruby Fortune and Casino Tropez.

Games: over 3,000 titles at Twin casino NZ

Twin casino has a large portfolio of games. There are approximately 3,000 games on the site at any one time. Choose a game by picking one of the categories along the top or using the search function. 

The main game categories at Twin are live dealer, pokie or slot games, table games, instant wins, and scratch cards. Within the pokies category, there are classic pokies and progressive pokies with new titles added all the time. 

There are approximately 2,500 pokies to play at Twin casino, over 100 table games, and over 100 live dealer titles. The table game category includes traditional video-style games and first-person games that feel like the real thing. 

The table games available cover the full spectrum, with variants of roulette, poker, baccarat and blackjack. Live dealer games at Twin include roulette, baccarat, blackjack, poker, game shoes, sic bo and craps. 

Game facts

CategoryDetails
Expert’s pickDef Leppard Hysteria
Slots2,500+
Popular slotStarburst
Jackpots26
Top jackpotAtlantean Treasures Mega Moolah
Table games110+
Popular table gameTurbo Fortune
Live games70+
Most streamedLive Blackjack Platinum VIP
Average RTP94.38%
Demo-play availabilityYes

As well as live games, RNG tables, and pokies, Twin casino features 63 scratch card games and 39 instant win games. These numbers were correct at the time of writing this Twin casino review.

Game types available

  • Slots
    Slots
  • Jackpots
  • Blackjack
    Blackjack
  • Roulette
    Roulette
  • Baccarat
    Baccarat
  • Video poker
    Video poker
  • Live blackjack
    Live blackjack
  • Live roulette
    Live roulette
  • Live baccarat
    Live baccarat
  • Bingo
    Bingo
  • Sic bo
    Sic bo
  • Scratch cards
    Scratch cards

Games rating

90/100 Excellent, top-level choice of games
  • Massive number of pokies
  • Wide selection of table games
  • Various live dealer games
  • Too few jackpot pokies

This is an impressive array of games, one of the best around. The biggest casinos have games that number in the thousands, placing Twin casino as one of the top NZ casinos for game choice. 

Pokies are the site’s real strength, with more than 2,500 to choose from. This includes a section called Kiwi Classics, which features the most popular NZ games. There is a disappointingly low number of progressive jackpot pokies, just 21. A further four games are listed as jackpot games. 

Of the 117 table games on the Twin website, an astonishing 41 are variants of online roulette, many casino players’ favourite games. I was also excited to see the less common games, such as Andar Bahar and Sic Bo. There are also plenty of variants of baccarat and blackjack games too. 

Not every site has extra games, but at Twin, you can also play instant win and scratch card games. Hacksaw Gaming, the leading developer for this type of game, provides all the Instant Wins. For me, they offer something a little different for the player. 

Hundreds of live games have all sorts of weird and wonderful variants. Whether you want to play game shows, live dealer blackjack, other traditional games, or lightning variants, Twin appears to have it all covered. A big yes from me!

However, with just 12 varieties of poker games, the poker player in me was pretty disappointed. Of these 12, four of the site’s poker games are live variants, and eight are video poker games. You’ll find better poker variety at sites like Casino.com.

Software: 30+ game providers

There is a large number of game providers at Twin casino. With over 30, it’s more than you would find an average operator. This remains in line with the biggest online casinos, such as 888 and LeoVegas. 

You’ll find the widest range and variety of software providers in the pokies listings, where Microgaming, NetEnt, Blueprint Gaming, iSoftBet, 1x2Gaming, Quickspin, Yggdrasil, Relax Gaming, Push Gaming and Play’n Go develop games. 

As well as the well-known software brands listed above, Twin casino hosts games from smaller boutique developers. This includes Orix, Gamomat, Elk, Kalamba, Iron Dog, Revolver and Tom Horn. 

When it comes to live games, you’ll find the most well-known gaming providers, such as Evolution Gaming, Pragmatic Play and Microgaming. You’ll also find live games from less famous live providers such as Ezugi and BetGames. 

Software facts

CategoryDetails
Most popular slot softwareMicrogaming
Number of software providers33
Most popular live software5
Bespoke softwareNo
Download required?No

Unusually, players can search for games through the software provider’s name. Once you have chosen a game category (e.g., jackpots or table games), you can click on the ‘provider’ filter button to the top left and choose from the applicable software providers for that category.

The scratch card games at Twin casino have all been developed by Hacksaw Gaming. On the other hand, the instant win games come from a range of providers, including Relax Gaming, iSoftBet, and Evoplay.

Available software

  • blueprint gaming logo
    Blueprint Gaming
  • isoftbet logo
    iSoftBet
  • push gaming logo
    Push Gaming
  • thunderkick logo
    Thunderkick
  • quickspin logo
    Quickspin
  • greentube logo
    Greentube
  • yggdrasil logo
    Yggdrasil
  • elk studios logo
    Elk
  • relax gaming logo
    Relax Gaming
  • iron dog logo
    Iron Dog
  • ezugi logo
    Ezugi
  • 1x2gaming logo
    1X2Gaming

Software rating

95/100 One of the biggest and best software selections
  • Big industry software names
  • Massive variety of pokie developers
  • Five live dealer providers
  • No exclusive games

The sheer number of slot providers at Twin casino is a massive plus. The best casinos always host games from the widest range possible, and it is impressive that Twin casino has games from over 30 software providers.

The reason this matters is that it adds diversity and variety for players. Most software providers use similar formats for their games, so the bigger the variety of providers, the more varied the in-game bonuses, themes and features are. 

It also means that new games are added more frequently, as the operator isn’t just waiting for one software house to release games but has 33 to call on. As you can probably tell, I rate this casino very highly for its slot developer range. 

It doesn’t even stop there because it has one of the highest live casino providers, with five in total. This includes my personal favourite, Evolution Gaming, and the lesser-known but up-and-coming Ezugi.

As someone who loves trying something new, I’m perpetually disappointed when a big casino that features thousands of games doesn’t host in-house games. But sadly, there are no exclusive games at Twin casino, which you can find at operators like Rizk online casino.

Payment methods at the Twin online casino

This casino offers players a choice of nine banking methods for making a deposit and eight for withdrawing. Ten casino banking methods are available at Twin casino, including cards, bank transfers and e-wallets. 

To deposit at Twin casino, New Zealand players can use one of the following banking methods: Visa or Mastercard (credit cards), Skrill / Neteller / Luxon Pay / MiFinity / ecoPayz (e-wallets), or Neosurf / PaySafeCard (prepay cards). 

The minimum amount required for the deposit is $10, although, for some providers, players need to deposit $20 at least. The maximum deposit limit is $5,000, but again, it is lower at $4,000 or even $500 for some deposit methods. 

All deposits are made instantly, and the money can be used to start online gambling immediately. However, the time it takes to make a withdrawal ranges from an instant to a possible maximum of five days (card transfer).

Payment facts

CategoryDetails
Number of payment methods8
Top paymentMastercard
Minimum depositNZ$10
Maximum depositN/A
Minimum withdrawalN/A
Maximum withdrawalN/A
Average deposit timeInstant
Average withdrawal time72 hours +
Deposit feesNo fees
Withdrawal feesNo fees

The maximum deposit is $5,000 for most deposit methods. However, there is a lower maximum for Luxon Pay and MiFinity ($4,000) and a lower limit for PaySafeCard ($500). MiFinity and Luxon Pay also have a higher minimum deposit limit of $20 instead of $10. 

Players can deposit using all the above payments except for a bank transfer. However, they can’t withdraw using PaySafeCard or Neosurf. Players who deposit with one of these methods will need to withdraw via wire transfer. 

Deposit methods

Withdrawal methods

Payments rating

85/100 E-wallets, cards and bank transfers
  • Plenty of deposit options
  • Good choice of e-wallets
  • Low minimum withdrawal
  • Lengthy card withdrawal periods

Twin offers players a good range of banking options like any decent, large casino. But there are some things it could do better. There are ten methods, which is great, but you can only use some to make a deposit and some for a withdrawal. 

Understandably, players cannot withdraw via PaySafeCard or Neosurf, as these are prepayment cards. Players will find this is the case at any casino. But it’s frustrating that players can only withdraw using a bank transfer, not make a deposit.

All types of deposits are instant, and there are no fees for making a deposit or a withdrawal. Although this is true of most online casinos, it’s always worth checking, as some will charge a fee.

It’s great that e-wallets offer speedy withdrawals, typically instant, once the casino’s pending period is complete. However, requesting a withdrawal via card or bank could see you waiting up to five days. I think this is too long to wait for winnings. 

The minimum withdrawal for most payment methods is a reasonable $10. However, some are $20 (Luxon Pay and MiFinity). What is very unreasonable is the minimum withdrawal for a bank transfer, at a massive $100.

Safety features

The Twin gambling site is a fully-licensed offshore casino. It is owned by a company called Oring Ltd, registered in Malta. The site is licensed and regulated by the Malta Gaming Authority. As well as being appropriately licensed, the casino site features SSL encryption software, which keeps transactions safe. 

All slot games, instant wins, and table games are powered by an RNG (random number generator). These are built into the games but are also independently verified and audited by eCOGRA. 

The casino site offers players a range of Responsible Gaming tools. This includes self-assessment, cooling-off periods, self-exclusion, account closure, and personal limits. Players can find the link to the responsible gaming area at the bottom of every page.

Safety facts

CategoryDetails
Auditing sealseCOGRA
Responsible gaming sealsGamblers Anonymous, Gambling Therapy
SSL encryption128-bit
Two-factor authenticationAvailable
Ever blacklisted?No
LicencesMGA
Company behindOring Ltd
Deposit, wager, time, and loss limitsAll available
Self-exclusionAvailable
Cooling-off periodAvailable

The Twin casino site offers locked withdrawals as well as the responsible gaming tools listed and outlined above. By activating this safety feature, players cannot reverse withdrawals after they have requested them. This helps players hold on to winnings.

Licensed by

  • mga logo
    MGA

Trusted by

  • gamblers anonymous logo
    Gamblers Anonymous
  • gambling therapy logo
    Gambling Therapy

Safety rating

95/100 Secure, safe, fair, and licensed
  • MGA licence
  • SSL and two-step verification
  • Responsible gambling tools
  • Responsible gaming link is tucked away

Twin is an offshore casino, which, as you probably know, can be both a good and a bad thing. Players using offshore casinos are not protected by a licensing authority in their own country. However, players in New Zealand only have the option to play slots (pokies) and other casino games at offshores. 

Luckily, Twin has an MGA licence. This is thought to be one of the best offshore licences in the world, and as a seasoned player, I can confirm that sites with an MGA licence are preferable to those with many other offshore casino licences. 

The site offers all the security you would expect, including SSL encryption technology, which keeps transactions secure. I was particularly impressed, however, with the wide range of safe gaming tools. This includes personal limits, time-out, self-exclusions, and even withdrawal reversals.

What is disappointing, however, is that the link to the Responsible Gaming page is tucked away at the bottom of the site. I would prefer it when this is in an easy-to-reach place alongside the games in the top or side menu.

Mobile experience: access 3,000 games on the go 

Twin’s mobile casino site can be accessed from mobile devices like a phone or tablet. The layout of the mobile-accessible site is virtually identical to that of the desktop. The only difference is that the Twin casino login/sign-up link is at the bottom of the page, not the top.

Players have access to the same number of games, with over 3,000 mobile casino games. This includes over 2,500 slots and all the main site’s live-action table games, scratch cards, and instant wins. This is much more than the average mobile casino site. 

Using a mobile, players can also access the Twin Races feature and promotions such as the welcome and other bonuses. Players can find the game categories along the top and use the sidebar and lower menus. 

It’s also possible for players to download and play on the Twin casino app, although this is only available on the Android platform. The Android app offers players access to exclusive offers. There is no iOS Twin casino app.

The mobile version of the site is also available as a dedicated variant for each region. To ensure you are on the correct version of the Twin mobile casino, check if your URL is localised (it should display ‘nz’ at the front).

Play on devices

  • android logo
    Android
  • ios logo
    iOS
  • windows logo
    Windows
  • macos logo
    MacOS
  • linux logo
    Linux

Mobile rating

95/100 Ticks practically every box, just needs an iOS app
  • Access to the full range of games
  • Excellent mobile navigation
  • Intuitive mobile search function
  • Only available on Android

Twin boasts an excellent mobile website, which doesn’t leave much to complain about. It’s always a winner when players can access the full portfolio of games optimised for mobile play.

Any player will be excited to see more than 3,000 mobile games, including the 2,500+ pokies you would find on the desktop site and more than 70 live games. It’s also excellent to see that players can access the full range of table games, instant wins, and scratchcards. This includes fun video poker variants such as Joker Poker Bonus Deuces. 

With an excellent UX, getting around the mobile-accessible site is easy. In fact, it’s practically flawless moving from the desktop to the mobile site. The login link is to the bottom, not the top of the page, but if anything, it’s easier to find! 

I rate a casino highly for when it features an intuitive search function. It’s essential for a site with more than 3,000 games. But when this is included on the mobile site, I get particularly excited about it. 

I’m always pleased when a good casino like Twin launches an app for players. Apps make mobile playing even easier. It is unfortunate, however, that the Twin app is only available on the Android platform, unlike its competitors that also feature an iOS app, such as LeoVegas online casino.

Customer support: round-the-clock availability

Those who play at Twin casino are offered three channels for contacting the customer service team. This includes a live chat function, which either clicking can access on the speech bubble located at the lower bottom of every page or finding the ‘Get in Touch link in the lower menu. 

However, casino players can also contact via email using the direct email address: [email protected]. You can find a contact form by clicking on the Get in Touch link. This will be responded to via email.

The team aims to respond to a live chat inquiry within 30 seconds. For players that prefer to speak with someone, requesting a callback from your live chat, email, or contact form is possible.

Players can also consult an extensive list of FAQs, where the answers to many queries are found. The FAQ section is also reached by clicking the Get In Touch link in the lower menu.

Support facts

CategoryDetails
Customer support availability24/7
Live chatYes
Email[email protected]
Contact numberN/A
On-page supportFAQs

Reaching the Get in Touch and FAQ section via the menu button at the screen’s upper left is also possible. This opens a sidebar menu, and players must scroll to the bottom to find these links.

Support rating

95/100 Plenty of ways to get in touch with 24/7 support
  • Live chat shortcut
  • Fast and prompt responses
  • Direct email provided
  • No phone support

Twin has an excellent array of customer service options for an offshore casino. With three channels and the chance of call-back, it’s as good as any other online casino. For me, a casino that offers players plenty of ways to get in touch is one to be trusted.

Live chat support is the quickest and easiest option. With an average response time of 30 seconds, you won’t find a casino that responds more quickly. It’s great that players can access this support 24/7 too. When I look at casino reviews, this is a major plus.

Many casinos offer a small number of FAQs, leaving players unable to find the answers they are looking for. Twin’s FAQ section, however, contains genuinely helpful questions and answers. I recommend looking through it before you contact the support team.

Sadly, the casino does not offer direct phone support, which is offered at All Slots casino. This means that players cannot phone the support team. However, according to the FAQs, it is possible to get in touch (via the contact form, email, or live chat) and ask for a callback.

Usability: simple and easy to use

This casino compares favourably with others regarding usability in terms of navigation and layout. Players can use the top menu to find games, the lower menu for important info, and the side menu to find games and important info.

Usability facts

CategoryDetails
Mobile appYes
Mobile games availabilityFull suite
Ease of navigationVery easy
Game filtersYes
Search functionYes
Loading speed1.7 sec.
UX and UI ratingExcellent
Other productsPoker | Bingo

Players only need to navigate to the screen’s upper right-hand corner to log in or sign up. These login and sign-up buttons remain in place even if you move about the site. Once you are logged in, this is where you can access your Twin casino account to make deposits, withdraw or view your profile.

Usability rating

95/100 Advanced UX
  • User-friendly design
  • Fast game loading
  • Excellent game filters
  • Crucial information is difficult to find

The site has a good layout, which I found to be the best I’ve seen. The top and side menu provides you with all the main game tabs, so quickly finding what you need is easy.

If all else fails, the intuitive search function will find what you want in no time. Access it by clicking on the search icon in the top left corner. Add the first three letters of your game, and suggestions will appear.

Despite the huge number of games on the platform, the thumbnails load extremely fast, as do the actual games when you click to start one. I agree that everything on the site happens quickly with no apparent glitches or bugs.

Of course, it’s a bit frustrating when you can’t use a VPN to access a site, but because there is a dedicated site for NZ players, it shouldn’t be too much of a problem. This is also typical of many other online casinos.

Expert verdict

All-in-all, we have found Twin NZ to be an exceptional online casino. This casino review has found the casino excels in practically every rateable facet. This includes a high-quality mobile casino site, excellent customer service, excellent Twin casino bonuses and promotions, and great usability. 

With more than 3,000 Twin casino games, players will never get bored. Of that number, more than 2,500 are pokies, which includes the world’s top titles. You’ll also find table games, scratchcards, instant wins, and an extensive collection of Twin live casino games. 

The site could be improved with an iOS app, faster card withdrawals, more jackpot slots, and increased video poker games. On balance, however, Twin NZ is one of the better offshore casinos for New Zealand players looking to bet safely. 

FAQs

Is Twin a legit and safe casino?

Yes, Twin is a legitimate casino site. It has an MGA (Malta Gaming Authority) licence. This is considered to be the highest standard in offshore casino licences. It also has a Swedish gaming licence for players in Sweden. Furthermore, the site is accredited by eCOGRA, an independent RNG auditing body. Trusted software providers supply the games at Twin, whilst the site also has an extensive Responsible Gaming section and Secure Sockets Layer technology. 

Can I play at Twin casino in New Zealand?

Yes, you can. Whilst it’s not legal for a company to set up an online casino in New Zealand, players in the country can legally access an offshore casino site. Twin is one such casino. It offers players a dedicated NZ site that accepts NZ dollars. All you need to do is register with the casino and supply the required information. Once verified, you can make your first deposit and start playing at Twin casino. 

How long does a withdrawal take at Twin?

The casino aims to process all withdrawals within 24 hours. However, banking providers have varying processing times. The quickest methods are e-wallets such as Skrill. However, card withdrawals can take up to five days. Withdrawals may be delayed because the casino needs to carry out gameplay validation. Delays can also occur when your documents need to be verified before the funds can be released.

Who owns Twin casino?

Twin casino is owned by Oring Ltd. This gaming company is registered and operated in Malta. The company’s registered address is 30, Princess Elizabeth Street, Ta Xbiex, XBX 1104, Malta. Unlike many gambling industry companies in Malta, which tend to own numerous casino sites, Twin is the only casino owned and operated by this company. However, it does operate many sports betting sites.

Is it easy to get in touch with Twin casino?

Yes, it is. Twin offers three channels of communication. These are live chat, available 24/7, direct email, or a contact form. In addition to these channels, players may request a call back from the customer services team. The casino also boasts a comprehensive FAQ section, and it’s always worth checking this before you get in touch. Access the live chat using the speech bubble in the lower right-hand corner of every page.

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