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CrossBet AU: review and ratings for 2024

Reviewed byDasha Goncharova
70/100 Expert rating by Elena I.
Live horse-racing streaming

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Throughout this CrossBet review, we are going to take a look at all the different features available on the site. From the sports betting markets to the various betting products, we cover it all. 

We also take a look at the payment methods CrossBet AU has on offer, as well as the support it provides if you need to get help. 

Other areas that are really important for us to check include looking at the odds and payout percentages. This ensures you get a good betting experience when you open your CrossBet account. 

Finally, we take a look at security and whether the latest responsible gambling features are in place. So, read on to see what CrossBet has to offer and whether this is the one for you.

Pros and cons

  • Good racing section
  • Mobile app available
  • CrossBet TV live betting
  • Limited sports offer
  • No on-page support
  • No Cash Out

General ratings

70 / 100 Expert rating by Elena I
70Betting features rating
72Odds rating
66Payments rating
78Safety rating
64Platform rating
68Support rating
72Sports & markets rating
71% Playscore based on 8 critics
94
Betzoid logo
80
80
mybettingites.com logo
74
Bets logo
61
Bookmaker Ratings logo
61
60
Aussiebet logo
60

General info

Launch date 2020
Company behind Cross Bet Holdings Ltd

Best alternatives to CrossBet sportsbook

Best mobile betting app
Australia's only betting exchange
In-depth stats and predictions

Editor's note

This review is based on the operator’s current sports offer in Australia.

Expert verdict

Unfortunately, this is far from the strongest sportsbook out there. If we’re honest, this is a new bookie and it really shows. Much of the site frankly feels unfinished as there is a lot of information completely absent. 

It wouldn’t be too bad, but there is no FAQ in place at all. Additionally, no info is provided regarding when the customer service team is actually active. Combine this with a lack of cashout and other betting features and it’s not very player-friendly. 

That being said, there is a decent CrossBet racing section that also has the CrossBet TV in place. This allows you to live stream some of the top races available for domestic markets, but you can’t place live wagers. 

You can also access the app either via your desktop or using the CrossBet app. This is compatible with all devices so you can place your wagers when on the go. In short, there are better sites out there.

Sports and markets at CrossBet

First things first. There’s no CrossBet promo code available as it is not possible to advertise a sign up bonus for new customers or any other promotion in Australia. It is therefore very important to check out all the available sports and markets. 

The best sites have at least 30 different sports on offer. At CrossBet, there are only 20 available. But, there is a very big horse racing section complete with international races. 

Within the different sports, CrossBet Australia does cover a number of different leagues and events. These include popular international leagues like the NBA and NHL as well as domestic options such as the AFL. 

Sport facts

CategoryDetails
Number of sports21
Betting markets — Aussie Rules150+
Betting markets — Basketball100+
Betting markets — Cricket90+
EsportsYes
Other markets (politics/event betting)Yes

For this CrossBet review, we found that for several sports, including popular Australian ones, the range of leagues and tournaments offered was restricted. Nevertheless, there was some coverage of domestic and international markets for most of the sports covered. 

Featured betting markets

  • boxing
    Boxing
  • Cycling
  • Golf
    Golf
  • Greyhound racing
  • hockey icon
    Hockey
  • Ice Hockey
  • MMA
  • Racing
    Motor racing
  • Icona Tennis
    Tennis
  • Rugby

Available events

  • ATP
  • Australian Open
  • grammy awards logo
    Grammy Awards
  • La Liga
  • mlb logo
    MLB
  • mls logo
    MLS
  • NASCAR
  • nba logo
    NBA
  • nfl logo
    NFL
  • nhl logo
    NHL
  • NRL
  • pga tour logo
    PGA
  • Premier League
  • Rugby World Cup
  • Super Bowl
  • super rugby pacific logo
    Super Rugby Pacific
  • UEFA champions league logo
    UEFA Champions League
  • UFC

Sports & markets rating

72/100 Limited sports options though the racing section is decent
  • Good selection of football events 
  • Strong racing section 
  • Few niche sporting categories
  • Few niche sporting categories 
  • Limited markets for big sports

I have to say, like other CrossBet reviews, I was shocked somewhat by the lack of racing and sports betting market diversity. Football betting is the big winner here with one of the more diverse collections of bets on offer. Taking precedence over Aussie rules and the like is not something I expect to see at Australian bookmakers. 

Just like Bookmaker, there are no eSports available on CrossBet. However, this is where I will end the similarities as the selection of sporting markets on CrossBet leaves a lot to be desired. 

I am really not impressed with just 20 different sports. Almost all the other bookmakers have more than this. However, there are sites that far outstrip CrossBet in this department, with one of the obvious ones being Unibet with over 40 options. I just can’t give CrossBet a high score here. 

Additional market details: Football is actually incredibly popular on this site. There are strong futures markets here as well as over 20 different events to choose from. Within the football section are some 40+ markets per match, which is vastly better than most of the other sports found here. 

Additional market details: Unsurprisingly, horse racing is also very popular here. There are a huge number of races on offer. You can even hit up the CrossBet TV to watch some of them live. There are an inordinate number of different wagers available too.

Betting features

Different betting features really help to elevate an online betting site, which means we always take the time to look at the different options. Having an array of betting products is the best way of giving you a good experience. 

When you start betting, there’s a simple bet builder in place allowing you to make same game multis, parlays and the like. You can also use the betting slip to create and place a single bet. 

The site doesn’t offer early cashout options though. Nor does it appear to offer any live betting options across any of the sporting categories it offers. However, there is the option to live stream some of the races. 

Feature facts

CategoryDetails
Bet BuilderYes
Cash OutNo
Live bettingNo
Live streamingYes

At the bottom of the home page you can find a number of trending bets displayed. However, these do tend to be focused on horse racing. That being said, it’s always good to be able to see what other players are interested in for both the racing and sports betting markets. 

Betting features rating

70/100 Missing many key betting features but good live streams
  • Nice bet builder 
  • Variety of bet types 
  • CrossBet TV
  • No live betting 
  • Cashout unavailable 

Overall, this section was rather disappointing. It’s very hard to navigate around and a lot of the features are unavailable to new customers unless you sign up for an account. No window shopping before you commit and start betting here and I don’t like that. 

Despite missing out on some of the core features I’d like to see at a bookmaker, CrossBet still offers different multis, futures and some early markets. In contrast to this, BoomBet offers none of these so I am giving points to CrossBet here. 

CrossBet also has its own TV channel where you can watch some of the horse racing events live. This is found as a sticky tab on the bottom left of each page so you can always find it. I did like this feature which put it in front of EliteBet, which has no live streaming at all although neither of them has live betting. 

Additional features: Same game or same race multis are a great way to bring in the action. Just combine a number of different wagers from the same sporting event into one bet. Then when all of the different legs come to pass, your bet will pay out. It’s a high risk, but there is the chance for a high reward here, making it popular.

Sports betting odds

Being able to access top-quality odds is a must when playing online. After all, this is the way that you can win. Poor odds will mean your experience is not as good in the long run. 

To check this, we look to see what the average payout percentages are for each site. Top sites will have average payout percentages in the 95-97% range. Anything under 93% is going to get a low score from us. 

CrossBet has a payout percentage of just over 94%, which isn’t too bad. There are no payout percentages for live bets though as you cannot place this type of bet when playing online. 

Odds facts

CategoryDetails
Average payout94.48%
Boosted oddsYes
Parlay boostsYes
Line movementModerate

Some of the higher payout percentages come from both basketball and football. Horse racing also typically has competitive odds across the board. However, ice hockey has some of the worst here at CrossBet. 

Odds rating

72/100 Average payouts for most markets but nothing special
  • Decent odds for NBA and football 
  • Odds boosts offered to CrossBet members
  • Low ice hockey odds 
  • No live bet options

I was somewhat surprised to see that this online bookmaker actually pulled itself up here. The odds on display are pretty average, so they’re not going to be competing with the big sites any time soon. Of course, promotions such as Specials with boosted odds will pull that percentage up higher, but you’ll have to log in to take advantage of any CrossBet offer. 

With an average payout percentage of just over 94%, I will say that this does actually match a large number of bookmakers out there. And, in fact, it puts some like WinnersBet to shame – that site is still sadly sporting the worst percentages out there. 

I will say that there do seem to be better odds depending on the type of bet you place. And, there doesn’t appear to be any type of winning restrictions in place as there is with Neds, so this is another reason it didn’t score too badly here. 

CrossBet review of payment methods 

As a new bookmaker, it’s important to us that we check out all of the different options when it comes to wagering here. After all, our sole focus is to ensure you are playing on a great betting platform. 

CrossBet has just four different payment methods in place, which is rather below our preferred 10 options. It means that there’s not much choice for you here and you may not be able to find your favourite option. 

However, there is a very low minimum deposit limit of AU$10 in place. But there is no more information on the maximum limits with the exception of withdrawals where you can claim up to AU$10,000 at a time. 

Payment facts

CategoryDetails
Number of payment methods4
Popular paymentVisa
Minimum depositAU$10
Maximum depositN/A
Average deposit timeInstant
Minimum withdrawalAU$20
Maximum withdrawalAU$10,000
Average withdrawal time72 hours +
Deposit feesNone
Withdrawal feesNone

There are no fees listed for any of the payment methods. Additionally, deposits all occur instantly so that you can get wagering right away. Withdrawal transaction times are not specified. As the options are limited to card and bank transfers, it can be assumed these will take at least 3 days. Additionally, there may be fees from the payment provider’s side. 

Deposit methods

Withdrawal methods

Payments rating

66/100 Decent options but lacks any additional transaction information
  • Instant deposits available 
  • Very low minimum deposit requirements
  • Withdrawal times not listed
  • Limited withdrawal options
  • No maximum deposit limit provided

Really, this bookie is very much at the lower end of the scale of what I expect in terms of payment options and my score reflects this. Four payment methods to deposit and withdraw funds is just not enough. 

I’m happy to see that the payment methods offered are probably the safest and most secure methods out there. But I do like to have a bit more choice. Even zBet beats out CrossBet with five options in place. 

Add to this the complete lack of any information regarding the transaction limits, and I was not going to be happy. Although there’s an AU$10 minimum deposit, the top withdrawal limit seems to be stuck at a paltry AU$10,000. When you’ve got bet365 providing detailed payment information and a top withdrawal of AU$200,000, this just doesn’t match up.

Safety features

It’s vital that you play somewhere that will offer you a safe, secure place to play. To that end, we take a look at whether or not the site holds a licence and caters to player security. 

CrossBet has a licence from the Northern Territory. In addition to this, it makes sure that any South Australian players are protected too as it ensures all their operations follow South Australia’s Gambling Codes. 

The site is also protected by SSL encryption protocols, which prevent third parties from accessing any of your private data. This is both to protect your private data and any banking details you provide. 

Safety facts

CategoryDetails
Auditing sealsN/A
Responsible gambling sealsGambling help online, Gambling Therapy, Gamblers Anonymous, Relationships Australia
LicencesNorthern Territory Racing Commission, South’s Australia Gambling Codes
SSL encryption256-bit
Two-factor authenticationAvailable
Ever blacklisted?No
Deposit, wager, time, and loss limitsAvailable
Self-exclusionAvailable
Cooling-off periodAvailable

There are responsible gambling protocols in place as well. However, the information provided is rather confusing and isn’t very helpful in showing players a clear place to regulate the way they play. 

Licensed by

  • Northern Territory Racing Commission
  • South Australia's Gambling Codes

Trusted by

  • Gambling help online
  • Gambling Therapy
  • Relationships Australia
  • Gamblers Anonymous

Safety rating

78/100 Covers all the basic protocols well 
  • Responsible gambling hotlines provided 
  • SSL encryption 
  • Fully licenced
  • Confusing responsible gambling page 

I did give this an average score as the basics are there. But there’s not much information provided. I was quite horrified by the confusing mess of a responsible gambling page – a wad of text with no clear links to self-exclusion or the ability to set bet limits. 

I discovered that CrossBet tries to push responsible gambling with a banner along the top, which does make it stand out somewhat. So this was nice to see. That being said, it’s not really that much extra as most Australian bookmakers such as Dabble, take even more steps and provide a very clear way to use their safe gambling protocols. 

While it is obvious by the padlock sign in the URL that CrossBet does have SSL encryption in place, I was unable to find any information on it. Suffice it to say, I’m sure it’s not at the level of BetStar with its excellent 2046-bit encryption.

Customer support

Being able to get in touch with someone at a sportsbook is a must. Top sites should have a least three different payment options and, these days, we really expect players to be given 24/7 support. 

CrossBet does offer three support options in the form of a live chat, email and phone line. However, there are limited opening hours as indicated via the live chat though it’s unclear exactly what these are. 

Response time is also rather slow. When there is no live chat available, an existing customer will be encouraged to send a message or to chat with the bot that mans the live chat in the absence of a person. 

Support facts

CategoryDetails
Customer support availability24/7
Live chatYes
Email[email protected]
Contact number1300 999238
On-page supportN/A

While there is a phone line, this appears to be only for you to leave your name, email and message. You will then be contacted via email with the response. There is no help section available if you can’t get in touch with staff. 

Support rating

68/100 Lacking in a lot of areas 
  • Email and phone provided
  • Limited support opening hours 
  • No FAQ

Generally, I was incredibly disappointed here. It is very clear that players do not feature very highly when it comes to this bookie. There’s a distinct lack of any helpful features anywhere on the site and I am not a fan. 

Although there are three options listed, the live chat is down for large sections of the day and the phone is only to get an email response. It’s got nothing on Bet Right, which has four contact options including Discord. 

As I touched upon, there is no mention of the support hours. Clearly they’re not 24/7 as I tried to get in touch via live chat only to get a message saying to check back later when they were online. No additional info. Very impersonal and resulted in a lower score. If BlueBet offers 24/7 support, why can’t CrossBet. 

Platform and usability

While a site can have an array of excellent bet options, if the interface itself is not user-friendly, then you’re not going to have a good time playing here. So, let’s see what CrossBet has to offer. 

CrossBet sportsbook mobile screenshot

First, the site’s design and layout is pretty simple. It doesn’t look too bad and has a soft white and grey theme in place. The site is compatible with both Android and iOS devices with an app downloadable via the Play Store and App Store, respectively. 

There are no filters though, nor is there a search bar. Each sport is simply listed alphabetically. Clicking on each one takes you to the bet options and bet types available for that particular sport.

Platform facts

CategoryDetails
Mobile appYes
Ease of navigationEasy
FiltersNo
Search functionNo
Loading speed1.2 sec
UI and UX ratingFair
Other productsEsports

Some of the more popular leagues and events are also listed in this initial menu so you don’t have to scroll through all sports. This makes the Featured Events section quite useful. 

Play on devices

  • Android
  • iOS
  • Linux
  • MacOS
  • Windows

Platform rating

64/100 Confusing, convoluted and missing many key features 
  • CrossBet TV is easily accessible 
  • Mobile compatible
  • No search bar or filters 
  • Confusing to navigate

I wasn’t really impressed with the overall layout and design of the site. And this is clearly reflected in my score. In fact, it’s the lowest-scored section in this whole review. 

First, the navigation is just not that straightforward. Each of the main info sections are very lacklustre with minimal information provided. And, just like Bbet it’s hard to find all the things I want quickly and easily.

The lack of any search bar or filters is also frustrating. While the app matches the desktop, it would actually be better if it didn’t! At least the apps work well and don’t slow down when you try to do too much which is the issue with Sportsbet’s app. 

FAQs

Is CrossBet legit? 

Yes, the CrossBet website is fully licenced and regulated by the Northern Territory Racing Commission. In addition to that, the site is also available to South Australian players via the SA Gambling Codes of Practice. This bookie also has a number of approved wagering providers as partners and is fully encrypted using SSL protocols to prevent your data from falling into the wrong hands thus ensuring a secure betting experience. 

Who is CrossBet owned by? 

This bookmaker is owned by CrossBet, though its odds come from BetMakers. The site is fully Aussie owned too. This fully licensed bookmaker has headquarters in both Brisbane and Darwin. It has grand aims too and strives to provide Aussie punters with a world-class experience thanks to the use of cloud computing platforms that are in place to make this mobile and desktop site as seamless as possible. 

What makes CrossBet a good betting site for Aussie punters? 

The average Aussie punter will find a lot to enjoy here. As per Australian gaming regs, there’s no sign up bonus advertised but the site has a wide array of different horse racing options as well as 17 other sporting categories available. It’s got a good choice of bet types on offer and the option to access the site from your mobile device. There’s a small selection of secure payment options available, and easy-access support that includes a live chat. 

How strong is the racing market at CrossBet? 

While some areas of the site are quite weak, the CrossBet racing section is not one of them. Along the top of the website is a running ticker tape style bar and this displays the latest upcoming races even going so far as to count down the minutes until the next race is underway. You can also use the Next To Jump button for additional information. 

How can I make a deposit at CrossBet? 

There are four deposit options for you on the CrossBet website. These are VISA, Mastercard, bank transfers and POLi. All have the same minimum deposit in place and provide you with an instant transfer with the exception of bank transfers. The best deposit option would be one of the debit card options as they are easily accessible from the main site or the CrossBet app. 

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