High 5 casino review
Sweepstakes and social casinos are not available in all Canadian provinces. Please consult our review for information about eligibility and participation.
High 5 Casino is an exciting and award-winning social online casino. It’s got a lot that matches traditional online casinos but without the need for players to add real cash to play slots and games.
In our High 5 Casino review, we will cover everything you need to know about sweeps play and whether you can win real money.
Pros and cons
- Good welcome offer
- Jackpot games available
- Mobile app
- No live chat
- No cryptocurrency
- Limited prize redemption methods
General ratings
General info
| Launch date | 2022 |
| Company behind | High 5 Entertainment LLC |
Editor's note
This review is based on the operator’s current offer in Canada*. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.
*High 5 Casino is available across all Canadian provinces except Ontario and Quebec.
Expert verdict
It’s easy to round off our High 5 Casino review with a pretty glowing report. There’s a lot to love about this site, particularly when it comes to how easy it is to claim free Sweeps Coins and gold coins – no promo code needed!
New players are treated to a great welcome bonus and can also get a great offer on their first purchase as a bonus. Daily rewards and bonuses are also available when logging in via the desktop and mobile platforms.
Similar to real money online casinos, we appreciate the level of security here, ensuring players have nothing but fun when they start playing games. However fun this free social casino is though, it does need a little work, particularly in design and navigation. More bonus information would be helpful too.
How to play at High 5 Casino
The main way to play at this social casino is to claim free credits in the form of game coins (also called gold coins). These can be used to play games and earn more game coins as you do so. It’s also completely free, and you don’t need a promo code to get started.
Game coins, or gold coins, can be won through daily rewards and spinning the daily wheel. Additionally, you can purchase game coins in packs to play with.
The other way to play is using Sweeps Coins (SC) on the sweepstake casino part. These cannot be purchased only awarded as free SC when you purchase game coins. Using these coins to play games gives you a chance to win cash prizes, which is a nice bonus for many.
High 5 Casino games
You can use both free gold coins and High 5 Casino Sweeps Coins to play games on this social casino. We take a look at the different games on offer here.
For most free social casinos, we’re expecting a minimum of 500 games. Here there are 280 games, though players don’t get access to all of them from the outset.
High 5 Casino games include a range of slots. In fact, slots make up the majority of the games found here, much like they do at any real money casino.
There are other games here as well. These include some table games as well as live dealer games. Both cover roulette, blackjack and baccarat.
| Category | Details |
|---|---|
| Expert’s pick | Double Da Vinci Diamonds |
| Slots | 240+ |
| Popular slot | Sweet Bonanza |
| Jackpots | 36 |
| Top jackpot | Divine Fortune Megaways |
| Table games | 20+ |
| Popular table game | American Roulette |
| Live games | 12 |
| Popular live game | Roulette |
| Average RTP | N/A |
| Demo-play availability | N/A |
The free High 5 Casino is more similar to a real money casino in that it actually offers live games, something that typical sweepstakes casinos do not.
Game types available
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Live baccarat
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Poker
Games rating
- Lots of slots
- Some table games
- Live casino
- Games limited by loyalty level
This is a solid start from High 5 Casino, but I would like to see more game diversity here. After all, this social casino did just win the EGR best sweepstakes casino for 2023.
That being said, I was pleased to see that there are 280+ games on offer here, which is a bonus. But yes, most of them are slots and that can be a bit of a drag.
I did like the fact that there are some jackpots too, but many of the games you can play here are limited by your loyalty level, which I just found frustrating. You can see them, but you can’t play them.
Yes, okay, I will give bonus points for this social casino offering live games. But it’s hard to find them since, again, most appear locked by those loyalty levels.
When you do start playing though, the games cycle through well and can earn you some gold coins, which is always nice to see.
Software at High 5 online casino
Any game you see at an online casino has been created by a game developer. We like to see at least 20 game developers in a typical casino, but we do expect fewer options on social casinos.
We found that there are just three game providers on Casino High 5. One of these is High 5 Games, which is the casino’s own game software.
The other two options here are Pragmatic Play and NetEnt. Both are top game providers in the industry and offer some of the best game options around.
None of these game developers have downloadable games, so games can be played instantly once you have completed the registration process.
Software facts
| Category | Details |
|---|---|
| Most popular slot software | High 5 Games |
| Number of software providers | 3 |
| Live providers | 2 |
| Most popular live software | Pragmatic Play |
| Bespoke software | Yes |
| Download required? | No |
All games here are compatible with mobile devices. This means that Android and iOS users can all log in to their account and play these games.
Available software
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NetEnt
-
Pragmatic Play
-
High 5 Games
Software rating
- Bespoke software
- Instant play
- Limited game providers
This is a bit of a complex area for me to judge. It’s clear at this point that High 5 Casino really is here to promote High 5 Casino games, and I also understand that.
The problem I have with this is that as an online casino, you should be aiming to offer an interesting and diverse game collection to your players. And this just isn’t happening here.
As I mentioned earlier, the games are a bit samey, which is hardly a surprise given they’re mostly from the same provider. At this point, even land-based casinos have more variety.
In good news, there are games from Pragmatic Play and NetEnt. This does serve to bring in a little fresh air and stir things up a bit, but they are few and far between.
As such, I am not entirely sure why this got the recent award as it’s just too monotonous for me to spend any length of time playing here. And that’s even with the High 5 Casino free coins to play the slot games.
Payment methods
As this is a social casino, many players might overlook the fact that they should check out the payment options. These are available as it’s still possible to purchase gold coins to play the slot games.
When you sign up for a new account, free coins are awarded. But it is possible to buy packages of gold coins with real money as well.
We like to see over ten options, but here, there aren’t that many. In fact, only card payments, Interac, and PayPal are accepted.
There is a minimum deposit limit of CA$2, which can buy the smallest coins package. No fees are attached to this type of payment.
Payment facts
| Category | Details |
|---|---|
| Number of payment methods | 4 |
| Top payment | PayPal |
| Minimum deposit | C$2 |
| Maximum deposit | N/A |
| Minimum withdrawal | C$50 |
| Maximum withdrawal | N/A |
| Average deposit time | Instant |
| Average withdrawal time | 5-24 hours |
| Deposit fees | No fees |
| Withdrawal fees | No fees |
Of course, it’s still worth pointing out here that this is not a real money casino. No money is required to play as players can get free coins to play slot games and have fun.
Payments rating
- Low minimum deposit
- Cash prizes can be redeemed
- Can’t withdraw money
- No cryptocurrencies
Okay so I did give this a relatively high score simply because there is such a low minimum first deposit requirement. If you do choose to buy coins, you don’t have to spend a lot of money.
There are only four payment methods available for real money purchases, but these include various card payments, Interac and PayPal, which is enough for me.
Any payment you make is very quick too and the coins are awarded into your account right away so that you can play any game you choose.
That being said, I also understand the lack of options as this is a free casino after all. Savvy players will simply stock up on free coins earned from the daily wheel and other methods rather than use real money.
At the end of the day, you only need to use real money options if you want to get cash prizes. You can’t withdraw money once deposited either, so it gives you time to consider your options.
Safety features
Regardless of whether you’re going to be making a real money deposit, or play on this casino for free, you do need to know you’re safe when doing so. Which is why we check security on all casinos.
High 5 is the parent company and a slot provider in its own right. As such, this company is already licenced with a whole number of different jurisdictions including the MGA.
The casino itself also has SSL encryption protocols so that player data is protected. There are also responsible gambling policies in play.
Safety facts
| Category | Details |
|---|---|
| Auditing seals | N/A |
| Responsible gaming seals | RGC, NCPG |
| SSL encryption | 256-bit SSL |
| Two-factor authentication | Not available |
| Ever blacklisted? | No |
| Licences | MGA |
| Company behind | High 5 Entertainment LLC |
| Deposit, wager, time, and loss limits | All available |
| Self-exclusion | Available |
| Cooling-off period | Available |
However, here are no RNG auditors listed on the site to demonstrate gaming fairness. Neither are any game RTPs listed on the casino.
Licensed by
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Malta Gaming Authority (MGA)
Trusted by
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RGC (Responsible Gambling Council)
-
NCPG
Safety rating
- SSL encryption
- Responsible gambling tools
- No verification
- Lacks RNG auditors
I guess overall, there’s not that much to complain about as all the main requirements for a Canadian sweepstake casino are met.
Player data is protected well via 256-bit encryption, which is the same as Fortune Coins. High 5 also beats out this social casino by holding licences where Fortune Coins does not.
Part of me likes the speedy registration process, but there are flaws here. You don’t need to verify your account as you can make an account by using your Facebook or Google accounts.
This also means that you don’t need to provide any banking details either when setting up your account. And, they won’t be saved by the casino as you may never use them at all if you play for free only.
Despite some areas lacking, I still gave a good high score here. After all, with 30 million players and licencing that’s not actually required by a social casino, it’s doing more than most.
Mobile features
It’s virtually impossible these days to find someone who doesn’t use a mobile device. With this in mind, we always check to ensure any casino is available on these small-screen devices, and this is indeed true for High 5 Casino.
First, High 5 Casino is available on mobile in the form of a mobile browser site. It works in the same way as the desktop site in terms of game play.
There is also a High 5 Casino mobile app available. This excellent mobile app is compatible with iOS and Android devices. It’s downloadable from each of the app stores.
The mobile version of the site can also be accessed via Facebook, giving players another avenue to play on this site and claim cash prizes.
As this mobile version matches the desktop, some of the issues do carry over. Namely, the browser version does suffer from slow load times as well.
Play on these devices
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Android
-
iOS
-
Windows
-
MacOS
-
Linux
Mobile rating
- All games available
- Same welcome bonus
- Mobile app
- Loads slowly
Unlike the majority of social casinos, High 5 Casino does actually have an app. And this was something I was really glad to see.
The reason I was excited by this is that it actually works better than the desktop site. Don’t get me wrong, it’s still cluttered and a bit confusing (more on that below), but it doesn’t take anywhere near as long to load up if you want to start playing.
Both platforms still offer the same welcome bonus and other promotions are available too. Loyal players can join the VIP program, claim more rewards and unlock additional games as they play too.
In the same way, games are locked on the desktop version, they are locked here too. There are still plenty of games to play for free and have fun though.
However, this is still an exceptional effort from a social site and I can’t help but give it a high score. I guess I also like the fact that the app is downloadable from Amazon as well!
Customer support
Regardless of the strength of any online social casino, a strong customer support system is a must. We like to see three contact options to give players a choice.
High 5 Casino has a number of different contact options, but live chat is not one of them. There is an email on offer though.
Additionally, players can get in touch via the Discord channel. This is a massive community where like-minded players will answer any queries for newer users.
There is also no phone line provided, which is something available to American players but, unfortunately, not to those in Canada.
Support facts
| Category | Details |
|---|---|
| Customer support availability | 24/7 |
| Live chat | N/A |
| [email protected] | |
| Contact number | N/A |
| On-page support | FAQs & Help section |
The FAQ is quite extensive but still doesn’t quite cover it all. The blog does offer better insight into other areas of the casino.
Support rating
- Far from the best
- Email available
- 24/7 support
- Lacks live chat
- Confusing FAQs
I can’t say that I was overly impressed with this section of High 5 Casino. Yes, there is 24/7 support, but it’s not the easiest to find.
On the surface, there is no Contact Us button anywhere. Instead, I had to venture into the somewhat messy help section to find an embedded form I could use.
It feels a bit of a cheat to use this form as 24/7 support though, as it doesn’t have instant response times meaning you are going to have to wait if you have a query.
For me, the best option here is the Discord channel, but that’s not even properly manned by High 5 either as it is more a player community. It’s a bit of a cop out from High 5 Casino’s end I think.
While there is information on the welcome bonus and rewards, a lot of it is very confusing, particularly when you try reading through the rules. Quite unhelpful if I am honest, I just couldn’t score it higher.
Usability
Finally, we take a look at the look and feel of High 5 Casino. After all, it needs to be accessible to all player types.
High 5 Casino is bright and flamboyant. It’s a colourful site that has tons of different graphics, popups and sliding menus to take note of.
The rest of the site, in terms of navigation, is very minimal. The game menu is small and understated while not providing any proper game categories.
Along the top, there are the counters for gold coins, sweeps coins and diamonds. But nothing is explained or labelled. There is no menu to discover the bonus options available.
Usability facts
| Category | Details |
|---|---|
| Mobile app | Yes |
| Mobile games availability | 1/2 of all games |
| Ease of navigation | Confusing |
| Game filters | Yes |
| Search function | No |
| Loading speed | 1.9 sec |
| UX and UI rating | Average |
| Other products | N/A |
As this is very graphics-orientated, the site has a very slow load time. It’s somewhat faster on the app interface though, but not the fastest.
Usability rating
- Large game buttons
- Colourful design
- Slow loading
- Confusing setup
I’ll be blunt here. This site is a bit of an overload. Yes, I do enjoy the colours as it reminds me a little of an 80s arcade. But at the same time, this makes it look very dated and old rather than fun.
I am a pro at finding my way around sites, but this one had even me confused. Along the top are all the coins you can earn. But which is which? With no labels, it’s unclear and impossible for newcomers to figure out.
Unfortunately, it didn’t actually get better. Even the help section leaves a lot to be desired in terms of layout and what information you can find.
It very much feels like High 5 embraced giving its site a fun vibe without remembering that new players will want to play here. I am sure long-term loyal players have no issues after they get through that learning curve.
There is some good though. The game section is laid out well with large game thumbnails to click on. And it’s very clear which games I didn’t have access to due to my low level in the VIP program. Still, this is in need of an overhaul.
FAQs
Is High 5 Casino safe?
Yes, High 5 Casino is indeed safe to play at. Like most online casinos, High 5 Casino is licenced and regulated. It holds a Malta licence. High 5 Casino also has strict SSL encryption protocols in place to prevent player data from falling into the wrong hands. Additionally, it employs responsible gambling policies and links to organisations that can help those who are struggling. These orgs are the same as those found on real money sites and a bonus find on social casinos as they’re usually absent.
How do you get sweeps coins at High 5 Casino?
There are many different ways to get Sweeps Coins at High 5 Casino. You can get free Sweeps Coins simply by signing up and accepting the welcome bonus awarded to new players. There are also daily rewards via the daily login bonus and this can give you more free SC to use on this sweepstake casino. Alternatively, you can make a first purchase to get more free Sweeps Coins when you buy gold coins to play the best games available. You’ll need SC if you want to claim cash prizes and gift card rewards.
Can you win real money at the High 5 Casino?
Yes, it is possible to win real money at High 5 online casino. However, to do so, you can’t play in the standard game mode. Instead, you have to switch to the sweepstakes version of the social casino. Playing games in sweepstakes mode allows you to play real money slots and games thus earning real cash prizes and the chance to win big. SC can’t be bought though. You get them as part of the welcome bonus and purchasable gold coin packages.
What type of games does High 5 Casino offer?
Predominantly, Casino High 5 offers games such as slots. There are also some virtual table games available to play as well as some live dealer games on offer – a big bonus to the site. These can be played for free. All games come from top studios such as Pragmatic Play and High 5. Just like the best social casinos, the casino adds new games regularly.
How to play for free at High 5 Casino Canada?
As this site is really for entertainment purposes only, it’s very easy to play for free. All you need to do is sign up to start playing. You’ll get daily rewards, which means more coins to play with on slots and games. From the start, you get free coins which are called gold coins. Simply use these free coins to place your bets on the different slots available.
High 5 Casino review
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