Complaints against casinos
If you need to file a complaint against a casino operator, it’s easy to do so through our partnership with AskGamblers. You just need to submit your complaint using the link below, and the AskGamblers team will step in to help you.
The AskGamblers Casino Complaints Service acts as an independent mediator, offering swift resolution of complaints based on clear, fact-based evidence.
Get help filing a complaint
If you have an issue with a casino, the first step you should take is to contact them directly. Visit their website, find their support contact, and tell them about your issue. But if you want to file an official complaint with an operator, our suggestion is to do it through the AskGamblers Casino Complaint Service (AGCCS).
The team at AskGamblers launched this service with great success, reaching a resolution success rate of almost 80%. That translates into 60+ million dollars in refunds, which shows their dedication to outstanding customer service.
Prepare to file a complaint
Here are some steps to take before you file your complaint.
- Try to get in touch with the operator directly before deciding to file the complaint. They’re in the best position to help you with your issue, and they’ll know exactly what you’re dealing with, including any confidential information that AGCCS can’t verify.
- If the operator doesn’t resolve your issue and you want to escalate it through AGCCS, you’ll need to confirm that you’ve complied with all the terms and conditions set by the operator.
- You’ll have to gather and upload evidence of the issue. It can be anything that helps your case and helps the AskGamblers team better understand what you’re dealing with. That includes screenshots, emails you’ve exchanged with the operator, and chat messages — all of it is useful.
Expert’s tip
- Only submit one complaint per issue
- Share everything you have — every detail matters
- Be clear about what you expect from the operator
- Make sure you have proof for any claims made against the operator; the team won’t be able to follow up without fact-based and verifiable information
- Be sure you’ve complied with the terms of the operator before submitting your complaint
How to file a complaint
So, you followed all of the previous steps and exhausted your options? In that case, you can file a complaint with AskGamblers in just a few simple steps. Go ahead and click on the ‘File a complaint through AskGamblers’ button at the top of this page, and follow all the guidelines. Here are the steps you need to take once you’re on the AskGamblers website:
1. Choose the complaint reason
Choose the reason that best describes the reason why you want to file a complaint. Choose from 20 different options, including ‘Other’ if your query isn’t related to any of the causes in the list.
2. Try to resolve the issue yourself
You’ll find several possible solutions to your problem on the AskGamblers website. Read through the FAQ to see if you can fix the issue yourself — if not, proceed with your complaint.
3. Fill out the complaint submission form
Fill out the complaint submission form in full, and provide any supporting evidence. Follow the steps outlined on the page to make sure the team at AskGamblers has all the necessary information.
Once you submit the complaint, make sure to follow the instructions you receive from AskGamblers. Their team might reach out to ask for additional information or further clarifications. Make sure you communicate clearly and back your claims with unambiguous evidence to have a good chance of a favourable outcome.
Restrictions on filing complaints
It’s important to note that AskGamblers can only process complaints in English, and only those related to casinos they have reviewed.
You’ll be able to choose the operator you need from a drop-down menu when filling out the form on their Complaint Service page. If the operator you need isn’t on the list, AskGamblers won’t be able to assist.
