Complaints against casinos
If you want to file a complaint against a casino operator, we’ve made it easy by partnering with AskGamblers. All you need to do is submit your complaint using the link below, and the AskGamblers team will step in to assist.
The AskGamblers Casino Complaints Service serves as a mediator that provides independent and expedited complaint resolution using fact-based and unambiguous evidence.
Get help filing a complaint
The first step when you have an issue with a casino should always be to contact them directly. Check out their website, find their support email, and tell them about the issue. However, if you’re looking to file an official complaint with an operator, we suggest you do it through the AskGamblers Casino Complaint Service (AGCCS).
The AskGamblers team launched a complaints service with great success, showcasing a resolution success rate of almost 80%. This translates into over 60 million dollars in refunds, showing their dedication to great customer service.
Prepare to file a complaint
Before filing your complaint, here are some steps to take in preparation.
- Use all available options for getting in touch with the operator directly. It’s your best bet — they’re in the position to help you with your issue since they’ll know exactly what you’re dealing with. This includes confidential information that will not be verifiable by AGCCS.
- If you can’t get your issue resolved through the operator and you want to continue by escalating your problem through the AskGamblers Complaint Service, you’ll need to verify that you’ve complied with all of the terms and conditions of the operator.
- You’ll need to gather and upload evidence. Evidence can be anything that can help your case and help the team at AskGamblers understand your issue and escalate your complaint. Screenshots, emails you’ve exchanged with the operator, any chat messages you’ve sent or received — all of it helps.
Expert's tip
- Submit only one complaint per issue
- Share all the proof you have — every detail matters
- Be clear about your expectations from the operator
- Don’t make accusations without proof
- Make sure you’ve complied with the operator’s terms before submitting a complaint
How to file a complaint
If you’ve gone through all of the previous steps and exhausted your options, you can file your complaint with AskGamblers through a simple process. Click on the ‘File a complaint through AskGamblers’ button at the top of this page, read the guidelines, and click on ‘Submit complaint.’ Then follow these steps:
1. Choose the reason
Select the reason for filing a complaint that best describes your problem. There are 20 options to choose from, including ‘Other’ if your query isn’t related to any of the proposed causes.
2. Try to resolve the issue yourself
AskGamblers will offer you several possible solutions to the problems you’re facing. You might be able to fix your problem by reading through the FAQ. If not, you can proceed with your complaint.
3. Fill in the complaint submission form
You’ll need to fill out a submission form in full and provide supporting evidence. Follow the guidelines on the page to make sure that AskGamblers has all the necessary information to intervene.
Once you’ve sent your complaint, follow the instructions received from AskGamblers. They might contact you with additional information or to ask you to provide any further clarifications. Remember to communicate clearly and back your claims with unambiguous evidence for the best chance of a favorable outcome.
Operators you can file a complaint against
AskGamblers can only process complaints relating to casinos they have reviewed. When filling out the form on their Complaint Service page, you’ll be able to choose the operator from a drop-down menu. If your operator isn’t on the list, unfortunately, AskGamblers won’t be able to assist.
