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Know your player rights

Written by
Checked by Elena I.Dasha G.

Understanding your rights as a player is integral to avoiding misunderstandings and disputes, but can also protect you from unfair practices.

Time2play reporters explain player rights and obligations in detail, and what to do if they have been breached.

Editor’s note

The laws and regulations stated in this article are all accurate as of the time of writing.

The information in this article is a statement of current US online gambling player rights, and should not be considered as legal advice. For legal advice, seek out a US attorney practicing in your jurisdiction.

What are your player rights?

Every punter has a right to a fair game, but there’s more to it. Gambling sites, including online casinos and sportsbooks, are required to adhere to the rights set and enforced by regulatory bodies. These rights include:

Document surrounded by casino symbols, a green tick, and a gavel

Transparency and fairness

To ensure transparency for the players, operators must have easily accessible and detailed terms and conditions. Your rights to information access cover gameplay requirements, rules, odds, payouts, and bet limits, which must be clearly displayed. Game fairness is ensured through Random Number Generator (RNG) auditing by third-party agencies, such as eCOGRA and iTech Labs.

Laptop with safety symbol, casino symbol, and player protection tools on screen

Player privacy and confidentiality

Due diligence is to be carried out when handling your personal and financial information, and the privacy policy is to be clearly laid out. Gambling operators must use secure SSL encryption to protect your data and partner with reputable payment providers that do the same. For your safety, identity and source-of-funds checks are carried out regularly, beginning with the post-registration Know Your Customer process.

Wallet with red exclamation sign, surrounded by piles of casino chips

Segregation of player funds

Your funds belong to you, not to the casino or sportsbook. Player funds are segregated from the casino’s or sportsbook’s operating budget and remain separately identifiable. This protects player assets if the establishment faces financial difficulties or bankruptcy.

Clock surrounded by cash and casino symbols

Responsible play

Sites need to aid players in gambling responsibly by providing the necessary tools, such as self-exclusion, personal limits, and access or links to resources for further assistance. The operator is also responsible for carrying out player-activity checks and monitoring for signs of problem behavior.

Shortcut to casino on mobile device screen

Advertising regulations

Advertising regulations vary by state, but there are general rules to be followed. These include a prohibition on targeting minors and other vulnerable groups, false, deceptive, or misleading claims, and displaying sports-pool participants like players, coaches, and league employees. Ads must clearly state problem-gambling hotlines, and all promotional bonus terms and conditions should be clearly displayed.

Gavel and seal of approval on a document

Operational licensing

Online gambling operators must have a valid gambling license from your jurisdiction’s regulatory body, with licensing information clearly displayed on the website. Licensing ensures compliance with regulations and adherence to responsible-gambling practices, protecting you from harm. If you can’t verify an operator’s license, you have the right to request confirmation through customer support and regulatory authorities.

Your obligations as a player

When you engage in gambling activities, agreeing to the terms and conditions on your platform of choice is a legal agreement, which outlines your rights as well as obligations as a player. Adhering to the obligations below ensures a safe, responsible, and enjoyable betting experience.

Red hand in a 'stop' position over a casino chip and coins

No underage gambling

Casinos and sportsbooks can’t blatantly break state gambling laws, and that includes the age limit. Operators do their due diligence to make sure that there are no underage players, and as a player, it is your obligation to not engage in gambling activities if you are not of legal age to do so. The minimum legal gambling age varies by state.

A magnifying glass looking at a document listing roulette rules

Game and house rules

Take the time to familiarize yourself with game and house rules, as they can vary from one operator to the next. The house edge, for example, can differ depending on table rules, but also on the strategy employed by the player. You may even encounter different RTPs, features, and bet types across platforms. The more informed you are, the more responsible your decisions will be.

Gavel striking in approval of a legal document

No unethical, dishonest, or exploitative behavior

Actions and behaviors that circumvent, disrupt, or violate the operator’s rules constitute a breach of contract. Multi-accounting, chip dumping, and arbitrage betting, for example, guarantee voiding of winnings and a ban to boot. Make sure to read the fine print — and play by the rules.

Who to contact to raise a complaint or query

If your players’ rights have been breached, there are two actions you can take.

  1. Contact the site’s customer support. Technical issues and misunderstandings of game rules are commonplace and can be resolved quickly via the operator’s customer support.
  2. Contact regulatory authorities. A violation of your rights may warrant escalation to the relevant bodies, such as licensing authorities and responsible-gambling organizations. These institutions are able to enforce rulings, audit operators, and provide further assistance in mediating your dispute.

Below are contact details for regulatory bodies by state:

State🖥️ Regulatory body☎️ Phone✉️ Contact form
AlabamaBirmingham Racing Commission(205) 838-7470N/A
AlaskaN/AN/AN/A
ArizonaArizona Department of Gaming(602) 771-4263[email protected]
ArkansasArkansas Racing Commission(501) 682-1467[email protected]
CaliforniaCalifornia Bureau of Gambling Control(916) 830-1700[email protected]
ColoradoColorado Division of Gaming(303) 582-0529[email protected]
ConnecticutConnecticut Lottery(860) 713-2700Web form
DelawareDelaware Gaming Control Board(302) 526-5860N/A
FloridaFlorida Lottery(850) 487-7787Web form
GeorgiaGeorgia LotteryN/AWeb form
HawaiiN/AN/AN/A
IdahoIdaho Lottery(208) 334-2600Web form
IllinoisIllinois Lottery(800) 252-1775[email protected]
IndianaIndiana Gaming Commission(866) 610-8477Web form
IowaIowa Department of Inspections and Appeals(515) 281-6840Web form
KansasKansas State Gaming Agency(785) 368-6202[email protected]
KentuckyKentucky Lottery(877) 789-4532Web form
LouisianaLouisiana Gaming Control Board(225) 925-1846[email protected]
MaineMaine State Lottery(800) 452-8777[email protected]
MarylandMaryland State Lottery(410) 230-8800[email protected]
MassachusettsN/AN/AN/A
MichiganMichigan Gaming Control Board(888) 314-2682[email protected]
MinnesotaMinnesota Gambling Control Board(651) 539-1900N/A
MississippiThe Mississippi Gaming Commission(601) 576-3800[email protected]
MissouriN/AN/AN/A
MontanaMontana Department of Justice Gaming Control(406) 896-4300[email protected]
NebraskaNebraska Lottery(402) 471-6100[email protected]
NevadaNevada Gaming Commission and Gaming Control Board(702) 383-7500[email protected]
New HampshireNew Hampshire Lottery(603) 271-3391[email protected]
New JerseyNew Jersey Casino Control Commission(609) 441-3422[email protected]
New MexicoNew Mexico Gaming Control Board(505) 841-9777[email protected]
New YorkNew York Lottery(518) 388-3300[email protected]
North CarolinaN/AN/AN/A
North DakotaN/AN/AN/A
OhioOhio Lottery(800) 686-4208Web form
OklahomaN/AN/AN/A
OregonOregon Lottery(800) 766-6789Web form
PennsylvaniaPennsylvania Gaming Control Board(717) 346-8300Web form
Rhode IslandRhode Island Department of Business Regulation(401) 462-9525[email protected]
South CarolinaN/AN/AN/A
South DakotaSouth Dakota Commission on Gaming(888) 781-4357[email protected]
TennesseeTennessee Sports Wagering Council(615) 253-7922[email protected]
TexasTexas Lottery Commission(800) 375-6886[email protected]
UtahN/AN/AN/A
VermontN/AN/AN/A
VirginiaVirginia Lottery(804) 692-7777Web form
WashingtonWashington State Lottery(360) 810-2888[email protected]
Washington D.C.Office of Lottery and Gaming(202) 645-8000Web form
West VirginiaWest Virginia Lottery(800) 982-2274[email protected]
WisconsinWisconsin Division of Gaming(608) 270-2555[email protected]
WyomingWyoming Gaming Commission(307) 265-4015Web form

Sources

  1. https://www.ncpgambling.org/responsible-gambling/
  2. https://www.americangaming.org/resources/responsible-gaming-regulations-and-statutes-guide/
  3. https://www.fdic.gov/news/financial-institution-letters/2010/fil10035a.pdf
  4. https://www.nagra.org/State-and-Province-Gaming-Regulatory-Agencies
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