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Chumba casino review: the ultimate social playground

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Checked byPaul Portanier,Charlie Stamp
88/100 Expert rating by Claire S.
2,000,000 Gold Coins and 2 FREE Sweeps Coins

Chumba casino is the ultimate playground for social-gaming fun. In a packed portfolio of casino-style games, Chumba offers a sizeable selection of slots, blackjack, jackpots, and other free-to-play games.

You’ll play with virtual tokens and collect free Sweeps Coins, which can be redeemed for real prizes. Here’s our expert’s complete analysis after chumming ’round at Chumba.

Pros and cons

  • Free daily Gold Coins
  • Social-media competitions
  • Bingo, table games, and jackpots
  • No live chat
  • No loyalty program
  • No search bar

General ratings

88 / 100 Expert rating by Claire S
91Bonus rating
88Games rating
90Software rating
94Payments rating
89Safety rating
87Mobile rating
75Support rating
87Usability rating
How we rate
87% Playscore based on 8 critics
96
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90
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88
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88
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88
the-grueling-truth-logo
86
casino-org-logo
80
vegas-insider-logo
76
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What is our Playscore?

General info

Launch date 2017
Company behind VGW Group

Editor’s note

This review is based on the operator’s current offer. Data and analysis are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.

Expert verdict

Chumba is an excellent social casino, backed by VGW’s extensive experience in delivering top-tier social gaming.

With a solid product offer of just over 150 casino-style games, Chumba has something for everyone. Unlike most social casinos with sweepstakes in the market, Chumba offers niche-but-popular games like bingo and solitaire, along with an array of table games and jackpots.

The platform comes with comprehensive on-page help and ticket-based customer support, but navigating around the site may prove challenging at times. The UX and overall usability could use a lift, to offer a platform that caters to existing players and visitors alike.

The game library also pales when sized up against the competition, but the variety, production quality, and abundance of free-play rewards certainly make up for it.

Overall, Chumba is a social casino I will be definitely returning to.

State differences

Chumba is available to players from all US states except Michigan, Montana, and Washington.

The product offer is identical across all states, with the exception of Idaho, where only Gold-Coin play is permitted.

How does Chumba social casino work?

Chumba is a social casino designed for entertainment, which means that real-money play is not permitted. Instead, Chumba casino has two types of virtual tokens: Gold Coins (GC) and free Sweeps Coins (SC).

Players can use Sweeps Coins to enter sweepstakes, where winnings can be redeemed for prizes. Redeemable prizes vary, spanning cash, gift cards, and a variety of branded merchandise.

Gold Coins at Chumba

  • Can be purchased or collected for free through account registration, daily bonuses, competitions, and winning games in Standard Play.
  • Can’t be used to redeem in-kind and monetary prizes.
  • Used to win additional Gold Coins or no-value, in-game prizes.

Sweeps Coins at Chumba

  • Can be collected for free through daily log-ins, competitions, mail-in requests, winning games in Promotional Play (sweepstakes), and as a promotional offer with purchases of Gold Coins.
  • Can’t be purchased or won through Standard play.
  • Used to enter sweepstakes and can be redeemed for prizes.

If you like what Chumba has to offer but want to explore similar alternatives, you can check out other sites like Chumba casino.

Chumba social casino bonuses, free SC, and more

Chumba players can avail of daily rewards, promotions similar to online casino bonuses, a variety of events and contests, and a superb, free welcome offer.

To start with, you’ll receive 2,000,000 GC and two free SC on sign-up, as well as free GC and SC every day — look out for the pop-up.

New players can also benefit from a one-time purchase of 10,000,000 GC for only $10 (discounted down from $30). This offer comes with 30 free SC as well.

Other promotional and social activities include social-media contests, on-site tournaments, sweepstakes, and other exclusive events.

 

Bonus facts

CategoryDetails
Welcome bonus2,000,000 Gold Coins and two FREE Sweeps Coins
Bonus codeN/A
Daily creditsYes
Free spinsN/A
Game-specific bonusesN/A
VIP rewardsN/A
Other promotions and eventsSocial-media competitions, on-site contests and tournaments, email campaigns, merch giveaways

There is no VIP or loyalty program at Chumba, but players may receive exclusive promo codes, seasonal offers, and contest invitations.

Bonus rating

91/100 Plenty of competitions, not many on-site promos
  • Daily log-in rewards
  • Regular social-media competitions
  • Free giveaways
  • No loyalty program
  • Few on-site promotions

The Chumba casino bonuses and on-site promotions are not as numerous as on other platforms, like WOW Vegas, but I was pleasantly surprised by the abundance of free Gold Coins and free Sweeps Coins from the get-go.

Before grabbing the welcome offer, I received 5,000,000 free GC through email. That was a perfect start for me, as I got an opportunity to explore and play at Chumba without committing to a purchase. I was also able to avail of free daily log-in rewards, which is a massive A+ in my book.

If you follow Chumba casino’s social media pages (they have Facebook, X, and Instagram), you’ll also be able to participate in competitions and giveaways, where you can win more GC, SC, and even branded merch (which actually looks good, if you like Chumba’s colorful aesthetic).

What I’d like to see in the future is a greater variety (and quantity) of on-site events and promotions, as well as a loyalty or VIP program with tiered, gamified progression. But, in my opinion, there’s no better way to reward loyal players than through daily rewards — which Chumba casino aces.

Chumba’s casino-style games

You’ll find a total of 150 social games at Chumba casino, just over 140 of which are slots. The selection covers classic and modern slots, jackpot games, bingo, slingo, table games, and solitaire.

Two of the slots, Dancing Gold and Stallion Grand, are part of Chumba’s Fireshot Inferno jackpot network, sharing the same progressive jackpot.

Games facts

CategoryDetails
Expert’s pickDancing Gold
Slots140+
Popular slotBig Bass Bonanza
Jackpots16
Top jackpotStampede Fury 2
Table games6
Popular table gameBack Blackjack
Live gamesN/A
Popular live gameN/A
Average RTP96.22%
Demo-play availabilityRegistered users only

You’ll need to open an account at Chumba to try out the games. You can’t demo the games as a visitor, but you’ll see familiar titles from big-name providers and will be able to play for free after registering.

Game types

Chumba casino slots

There’s plenty of game choice at Chumba casino. There is no search field or filtering system, so you’ll need to browse through the entire lobby if you’re after a particular title.

We’ve put together a table with some of the casino’s most popular slot games:

Slot titleSoftware providerRTP %Key features
Vicky VentureRed Tiger Gaming96.16%Totem Crystal, Free spins with expanding reels, Wild
Better WildsPlaytech96.42%Wild, Special Wild, Respins
Buster Hammer CarnivalReel Play 95.97%Wild, Wild Striker, Scatter, Gold Wild Hammer, Mighty Free Spins
StarburstNetEnt96.06%Wild, Respins

Chumba table games

There are six table games at Chumba, comprising four blackjack and two roulette tables. Here are some of the available titles:

Game title Software provider RTP % Max payout
Blackjack Golden Rock Studios 99.43% 3:2
Back Blackjack Golden Rock Studios 97.14% 66:1
American Roulette x2 Golden Rock Studios N/A 35:1
American Roulette Golden Rock Studios N/A 35:1

Games rating

88/100 Great selection, but no demos
  • Over 150 games
  • Progressive jackpot
  • Solitaire, bingo, and slingo
  • No demos for visitors
  • No live-casino games

The selection of slots at Chumba casino is in line with industry median for social casinos with sweepstakes, but barely so. For reference, Fortune Coins — another popular social play spot in the US — only has 45 games on offer. But those leading the charge, like WOW Vegas, sport over 700 titles.

The variety of themes and game types is exceptional. Video poker, progressive jackpots, and solitaire took me by surprise; these are rare gems in social casinos. Table games are also a relatively rare sight, so seeing blackjack and roulette at Chumba was grand.

The Chumba casino slots are varied; you’ll find different themes and unique features to choose from. Some of the games are developed in-house, driven by player feedback, so you’re guaranteed to spot familiar, feature-packed bonus rounds.

While demo play is unavailable, Chumba offers plenty of free virtual tokens to play with. I didn’t have to make a purchase before getting the full rundown of just about every game on offer using free Gold Coins alone.

Where I would like to see improvement:

More slots! I’d love to have more titles and themes to choose from. Improved game filtering would go a long way, and the addition of casino-style staples like baccarat, poker, and wheel-based first person games would greatly diversify the gameplay.

Software at Chumba casino

The Chumba casino slots and games are brought to you by bespoke software and eight well-known software providers. These include player-favorites like Pragmatic Play, Reel Play, and Yggdrasil.

Software facts

CategoryDetails
Most popular slot software Pragmatic Play
Number of software providers8
Live providersN/A
Most popular live software N/A
Bespoke software Yes
Download required?No

Chumba casino offers unique bespoke games; the only other social platforms where you’ll see them are Chumba’s Global Poker and LuckyLand Slots sister casinos.

Available software

  • netent-logo
    NetEnt
  • red-tiger-gaming-logo
    Red Tiger Gaming
  • playtech-logo
    Playtech
  • reelplay-logo
    ReelPlay
  • Golden Rock Studios logo
    Golden Rock Studios
  • Relax Gaming
  • yggdrasil-logo
    Yggdrasil
  • pragmatic-play-logo
    Pragmatic Play

Software rating

90/100 Top titles from top supplies in free play, what’s not to love?
  • Quality-made bespoke software
  • Popular games by well-known providers
  • Competitive variety of features
  • No live software providers
  • Availability difficult to confirm

Most social casinos operate exclusively on bespoke software; having eight providers on top of that is a notable achievement. I suspect there may be more on offer, but I was unable to verify all data without advanced filtering in place.

With big names comes exceptional production quality and variety of features, which Chumba’s bespoke software also matches. New releases take player feedback into account, and often feature popular elements, like adjustable play amounts, bonus rounds, Wilds, and more.

The only improvement I’d make here would be to add live casino software that supports casino-style game shows and popular tables. Although Chumba casino does offer a selection of table games (albeit limited), it would be nice to see a product that can compete with BetRivers.NET.

Based on the overall product, I think that innovative providers like Hacksaw Gaming, Konami, and Kalamba would be excellent additions that would resonate well with the playerbase.

Purchases and prizes at Chumba

Chumba casino supports Gold-Coin purchases through a large range of casino payment methods including bank transfer, Trustly, and credit cards (Mastercard, American Express, Visa, and Discover). Skrill and paysafecard are available as well, and purchases can also be made through Chumba gift cards, sold at CVS, Dollar General, and Circle K.

Payment facts

CategoryDetails
Number of payment methods9
Popular paymentTrustly
Minimum purchase$1.00
Maximum purchase$300.00
Average purchase timeInstant
Prize redemptionAvailable
Minimum prize redemption100 SC (cash), 10 SC (gift cards)
Maximum prize redemption5,000 SC*
Average prize-redemption timeInstant to 5+ days, depending on prize

*Real prizes can be obtained only by redeeming collected Sweeps Coins, but neither Sweeps Coins nor Gold Coins have monetary value. In New York and Florida, the maximum redemption value is $5,000 for a prize won on any single spin. All prizes exceeding this maximum will be reduced to $5,000.

Payment options

Prize redemption

How to redeem prizes at Chumba

Before attempting to redeem prizes, ensure that your Chumba casino account has been verified, as indicated by a green checkmark and the word “Verified” next to the ‘REDEEM’ button.

  1. Click on the ‘REDEEM’ button within the main menu.
  2. Choose how you would like to redeem your prize: gift cards or cash (via bank, Skrill, or Chumba Prepaid Mastercard).
  3. Fill in the details and confirm.

Payment-method and redemption restrictions

It is possible to redeem prizes to a different payment method, but the following conditions must be met:

  1. The payment method must have been used to make a purchase before.
  2. The value of the purchase must be redeemed via corresponding payment method before the option to choose a different payment becomes available.

Example:

You’ve collected 30 free SC through purchases of a $100 GC offer with a credit card and a $200 GC offer with Skrill. You then won a prize of 400 SC.

You’ll need to redeem 100 SC to a bank account, and 200 SC to Skrill. For the remaining 100 SC prize, you will then be able to select your preferred redemption method.

Merchandise

In the event of winning Chumba casino merchandise or other in-kind prizes, qualifying players will receive a code via email, which can be redeemed at Chumba’s merch site.

Prizes are mailed out within 3–5 business days, but delivery times may vary depending on the winner’s location.

Payments rating

94/100 Straightforward prize redemption and plenty of options
  • Major credit cards accepted
  • Prizes redeemed as cash or gift cards
  • Merch as prizes
  • PayPal not available
  • Over-the-top restrictions on redemptions

You’ll find a wide range of payment methods for you to choose from, covering all popular payment providers, short of PayPal and mobile payments like Apple Pay and Google Pay.

In terms of options, you’re looking at one of the best varieties of payment providers accepted by social casinos like Chumba. The minimum purchase amount is also at a very reasonable $1.00, but you’ll find plenty of free tokens to play with.

Prize redemption is generally instant, but merch won through giveaways or contests may take some time to process (prizes are shipped within five business days).

The ability to pay with and redeem to gift cards scored quite a few bonus points for the added flexibility, but I do wish to see fewer payment-provider restrictions on redeeming prizes as cash.

As it stands, players must first redeem to a payment method that was previously used to make a purchase of Gold Coins; however, the redemption must match the value of the purchase, and only the difference can be redeemed through an alternative method. Which means that players redeeming smaller prizes may be at a disadvantage — stuck with one payment for longer before being able to select a different option.

Is Chumba social casino safe?

As a social casino, Chumba doesn’t need state-based licensing, but operates under the Malta Gaming Authority (MGA).

Supporting the Responsible Gambling Foundation and GA Anonymous, Chumba offers all responsible-play tools, including a self-assessment.

Chumba’s RNG utilizes a Mersenne Twister with background cycling, a pseudorandom number generator which uses a timing sequence that can’t be seen or predicted by the player.

Safety and other key company facts

CategoryDetails
Auditing sealsiTech Labs, Gaming Associates
Responsible gaming sealsResponsible Gaming Foundation, Gaming Addicts Anonymous
LicensesMalta Gaming Authority
SSL encryption256-bit
Two-factor authenticationAvailable
Legal age18+
Purchase, play amount, and gameplay limits
All available
Self-exclusionAvailable
Cooling-off periodAvailable

The site also encrypts your data and activity using SSL encryption, and strict verification protocols are in place for account holders. You’ll have to add and confirm a phone number when registering, and submit additional documents to verify your identity. The terms and conditions are easily accessible in the site footer.

Safety rating

89/100 Safe and reliable, with responsible-play practices in place
  • SSL-encrypted data
  • Responsible gaming page
  • Transparent terms
  • Zendesk used for support
  • Hidden offsite self-assessment link

Chumba ticks most boxes in the safety department, endorsing multiple responsible gambling organizations and employing all security and responsible-play measures that you’d expect to see in a real-money casino.

I was able to set playtime limits (30min–10hrs), a maximum play amount and purchase limits (by day, week, and month for both), and set up an activity reminder (reality check). I appreciate having greater control over my playtime, which is something I seldom have in other social and sweeps casinos.

Chumba also uses reputable software, with an RNG algorithm endorsed by iTech Labs and Gaming Associates, passing Marsaglia’s “diehard” tests with flying colors.

Another brownie point goes to the great transparency of terms, all of which can be found through the site’s footer or Help Center.

Unfortunately, I was surprised to see Zendesk as the platform of choice for ticketing and support — known to be flawed and avoided by players. Why? Anyone with your email (just the address; no access needed) can submit a ticket and request, say, to close your account. As player reviews attest, you’ll have to jump through a few hoops to rectify the damage.

While everything generally checks out, I would really like to see some form of two-factor identification when submitting requests, and an on-site, prominently visible self-assessment would further reinforce responsible play.

Chumba casino support

Clicking on the ‘Contact Us’ tab in the main menu or footer takes you to Chumba’s online ticketing system, where you can address issues related to purchase and verification, as well as other common support queries.

From the ticket hub, players can access Chumba’s Help Center and FAQs, with detailed answers and guides on redemptions, technical issues, promotions, responsible play, and more.

Support facts

CategoryDetails
Customer support availability24/7
Live chatYes (purchases only)
EmailTicketing system
Contact numberN/A
On-page supportFAQ and Help Center

The live chat is only available when making a purchase, and will initially have an AI try to solve your problem before an agent will chat with you directly.

However, you’ll be able to contact customer service through Chumba’s social media pages (Facebook, Instagram, X) or by submitting a request through the Help Center. The form also allows you to attach relevant screenshots and files.

Support rating

75/100 Good on-site support, but hard to find and no live chat
  • Genuinely helpful FAQs
  • Comprehensive guides
  • Ticket resolution within 24–48hr
  • Live chat only for purchases
  • Unintuitive access to FAQs

Customer support at Chumba is provided mainly through the Help Center and ticketing system. The in-depth guides offer step-by-step instructions, often accompanied by screenshots.

I was able to resolve all of my queries through the Help Center, speaking volumes about the quality and value of content within, which I found helpful and a big step above competitor FAQs.

As for the downsides, the lack of a live chat is felt. An AI-assisted chat is available when making purchases, but otherwise you’re restricted to FAQs and tickets.

Access to the FAQs/Help Center is unintuitive. All ‘Contact Us’ buttons lead to the ticketing web form; to get to the FAQs and guides, you have to click on the Chumba logo or navigational breadcrumbs of the ticket page.

I didn’t know there was a Help Center until I tried clicking out of the ticket hub, assuming I’ll be taken back to the homepage. Changing one of the anchors to the Help Center instead of the ticket hub would solve the problem.

Despite the limited support options, Chumba’s team is very proactive in addressing player tickets (under 48hrs) and answers queries over social media. Social media is by no means on-site support, but is as closest as you will get to instant resolution.

Site usability and mobile compatibility

Chumba is a mobile-first social casino, compatible with all devices and browsers for streamlined usability. The interface is uncluttered, using a minimalistic approach with all available functions and options nested within the main menu.

Chumba online casino homepage and promos page

There is no mobile app, but the entire games collection is available on desktops, laptops, smartphones, and tablets. No download is required.

Usability facts

CategoryDetails
Mobile appN/A
Mobile games availabilityFull suite
Ease of navigationGood
Game filtersYes, basic
Search functionN/A
Loading speed2.1s
UI and UX ratingGood
Other productsN/A

The filters are relatively limited. You will only be able to filter by game type (slots, jackpot, table games), and there is no search bar. 

Usability rating

87/100 Great site overall, but subpar navigation and filtering
  • Contrasting colors for easier navigation
  • Mobile-friendly UI
  • No search function
  • Responsive but clunky design

I found navigating Chumba casino to be relatively hassle-free. The contrasting colors allow the eyes to identify the different sections quickly, and the game thumbnails stand out.

Despite there being no native app, that’s hardly a negative. I tested the UI on an iPhone, iPad, and Galaxy, and found no apparent downsides — all elements are responsive.

For improved usability, I do recommend enabling auto-rotation or playing in landscape view. Portrait mode on narrower screens makes certain content clunky and hard to digest, with overly large (or small) fonts and slightly squished images.

Navigation and game categorization are simple and straightforward, but too simple for the average player’s needs. The lack of advanced filtering and the search bar is not sustainable in the long run, and made finding games a drag.

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