PENN Play casino review

I’m very satisfied with the range of casino bonuses and promotions on PENN Play Casino. I got 15 million free credits for signing up, and seeing how most games require as little as 25,000 to play, this set me up for quite some fun.

In addition, it’s possible to get anywhere from 300,000 up to 7 million free credits by logging in to your account daily. Not to mention the free wheel spins I got every four hours.

At PENN Play, they put the “social” in “social casino” as there’s always some kind of promotion on their social media. Check out their Facebook and Instagram for offers, giveaways, and challenges. This is also where you can find out when new games are added.

Then there’s the rewards program for mobile app users. If you play on your phone, you’ll earn PENN Cash that you can redeem for casino games, sports betting, shopping, hotel stays, dining, and more.

Last but not least, you’ll get a bonus for every purchase you make, so depending on the package of credits, they’ll match your purchase up to 999.99%. You’ll also gain Tier Points and level up, getting free credits with every new level.

With the variety and the sheer number of bonuses and promotions available, I don’t have much to complain about here. A refer-a-friend bonus would be a nice addition, and it would be great if the rewards program was available on desktop.

Other than that, PENN Play ticks a lot of the boxes — their promotions are up there with those of the best social casinos.

There are 200+ games to choose from, so I definitely wasn’t bored on PENN Play Casino. Compared to WOW Vegas or McLuck with 800+ games, it does fall short, but there’s just enough variety to keep it fun.

From the more popular slots like Fruit Shop and Butterfly Staxx, to table games like blackjack and baccarat, there’s something here for everyone.

If you’re a table games fan, you’ll find roulette, poker, blackjack, and baccarat. For video poker players, there are eight games to choose from. I think their 11 slingo and five keno games are a nice addition to the roster.

The only thing missing that would enhance this offer would be some live-dealer games and jackpot slot games.

While there’s a great selection of games at PENN Play, it’s a double-edged sword. With no demo mode available, it’s hard to choose what to spend your credits on. Considering that many of my favorites are not present, I would’ve loved a chance to preview some of the games before placing my bets.

PENN Play Casino offers games from 11 software providers, which is a pretty good selection. This is an impressive number, putting PENN Play at the top with some of the highest-rated social casinos like McLuck.

You’ll find games from some of the most reputable providers in the industry, making your experience smooth and safe. These include fan favorites from well-known software providers, but some big names are still missing.

You won’t find any bespoke software, which I would’ve liked to see. It would’ve put PENN Play right at the top with the best of the best. Regardless, the game selection is strong so I don’t take it as a dealbreaker.

The payment system at PENN Play is pretty strong in my opinion. They accept all major debit and credit cards, along with PayPal and Discover, making your purchases quite straightforward.

All you need to do is choose the package you want to buy, enter your details, and you’re done — simple and easy.

The only thing missing is support for more e-wallets like Skrill and cryptocurrency support, but let’s not nitpick here. The available options will still allow almost everyone to purchase some credits and play.

Overall, I felt safe signing up and using the PENN Play Casino website. Being part of PENN Entertainment, which is a reputable brand, lends PENN Play credibility. The operator uses current encryption technology, meaning that my personal information is safe.

Despite being a social casino, PENN Play seems committed to responsible gaming conventions. There’s a dedicated page on the site, with useful information and helpful resources. PENN Entertainment, the parent company, features responsible gaming partners on their website.

No RNG seals are visible on the site, but since the games they provide are from reputable game providers, I don’t consider this a big drawback.

I wouldn’t have liked to see some responsible gaming measures like self-exclusion or cooling off. This isn’t required for social casinos, so it’s also not a massive dealbreaker.

There are some resources at your disposal, like the FAQ section and the support email on the Contact page. There are also useful links to their social media pages in the footer.

The chat widget in the bottom right corner is a bot, and it does a decent job at finding answers to some basic questions like “How can I purchase credits?”

More often than not, you’ll need to talk to a real person to resolve any issues, so the chat has an option to send an email directly from the page. Just fill out the contact form that pops up, add any screenshots, and wait to hear from them.

In my experience, the chat worked as it should, but I did have issues with it disappearing from the bottom right corner. In my case, refreshing the page did the trick.

All in all, there are ways to contact support at PENN Play, but I would’ve liked to see a live chat function. However, they responded to my email query in just under three hours with a clear answer, so luckily you won’t have to wait too long.

Apart from having to scroll through a lot of games due to the lack of filters, I had no bigger issues navigating the website. The design is simple, the interface intuitive, and the experience smooth. Games tend to load quickly and I didn’t run into any bugs.

You’ll see games divided into types like slots, keno, and table games, but they’re also grouped thematically into categories like time travel and nature, making the site fun to explore.

Game icons can be quite big though, which makes it difficult to fit more of the site at once, especially on smaller screens. This might sound nitpicky to some, but I prefer seeing more games at a glance so I can compare them and choose more easily.

The search function comes in handy, as I was curious whether they had some of my favorites. It saved me time not having to browse the catalog. However, there’s no filter function, meaning you can only browse the predetermined categories.

In my view, the mobile experience is even smoother, with some key changes to reflect users’ habits. The main menu becomes sticky on mobile, and it’s moved to the lower bottom for easier access. The icons are a bit smaller, making it easier to navigate on smaller screens.