Golden Hearts Games casino review
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Released in 2020, Golden Hearts Games is a small but mighty sweepstakes casino with quality slots and bingo games to choose from.
We’ll look at its high-value welcome bonus, 24/7 support, and bespoke games and software in this Golden Hearts Games online casino review.
Pros and cons
- In-depth FAQ section
- High-value promos
- Exclusive bespoke games
- Limited game selection
- Messy payment system
- No live or phone chat
General ratings
General info
| Launch date | 2020 |
| Company behind | Golden Hearts Games Inc. |
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Editor's note
This review is based on the operator’s current offer. Data and analysis below are accurate at the time of publishing, but may be subject to change.
Expert verdict
Golden Hearts Games casino packs a lot of quality into a rather small offering.
There are only 50+ games, three software options, and two support channels, but every single one of these is of high quality. The games are varied and glitch-free, the software options are big names or bespoke, and the customer support is clear with loads of attention to detail.
Some problems come with being a small casino, such as having limited payment methods and not having a dedicated mobile app. Overall though, what Golden Hearts have managed to fit in is great, and I’d recommend giving this sweeps casino a try.
State differences
Golden Hearts Games is available in 48 states and has the same casino offering in all of these states. The only states where Golden Hearts Games casino does not operate are Idaho and Michigan.
For most U.S. states, the player needs to be 18 years of age or older to play. Alabama and Nebraska players need to be 19 years of age or older, and Mississippi players need to be 21 years of age or older. Underage gambling is strictly prohibited in all of these states.
How does Golden Hearts Games social casino work?
Golden Hearts Games is a sweepstakes casino that allows players to game without making purchases. Players can use Gold Coins (GC) or Sweeps Coins (SC) to play games on the site. You can acquire GC and SC through payment packages and various ongoing promos.
GC have no value outside of the Golden Hearts Games platform, and can only be used to pay for entry fees on the site’s games.
SC gained through payment packages or promos are referred to as “Unplayed Sweeps Coins”, and have no value other than to pay entree fees on the site’s games. SC won in the games are “Redeemable Sweeps Coins” and are valued at $0.002 per Redeemable Sweeps Coin. Once a player has 25,000 Redeemable Sweeps Coins, they can request a prize redemption.
Golden Hearts Games bonuses — 250k GC and 500 SC
Newcomers to Golden Hearts Games will be greeted with a 250,000 GC and 500 free SC as a no-purchase welcome bonus on arrival. All players need to do is sign up to immediately receive the bonus, making sure to use the Golden Hearts Games promo code T2PGOLD when claiming the offer.
New players can also benefit from a one-time 60% discount on the $25 package, available for only $9.99.
- The $9.99 package grants 1,750,000 GC and 12,500 free SC
Bonus facts
| Category | Details |
|---|---|
| Welcome bonus | 250,000 GC and 500 free SC |
| Bonus code | T2PGOLD |
| Daily credits | Yes, through daily wheel spin |
| Free spins | N/A |
| Game-specific bonuses | N/A |
| VIP rewards | N/A |
| Other promotions and events | Refer-a-friend, social media promos, purchase bonuses, offer wall |
Golden Hearts Games has several ongoing casino promos, including a refer-a-friend promo that nets 5,000 SC once your referral makes a purchase. There is a daily login bonus, in the form of a spin wheel, that awards players with free SC and GC. Golden Hearts Games’ Twitter, Facebook, and Instagram pages also post regular social media contests that award free SC and GC.
Finally, Golden Hearts Games makes use of an “offer wall” that is found on every player’s account profile. Clicking on ‘Earn Sweeps Coins’ will open a pop-up box from Revenue Universe, where players can sign up for various products and services and earn SC in the process.
Bonus rating
- High-value promos
- Unique offer wall
- No VIP program
- Daily bonus lacks consistency
I’m quite happy with the bonuses Golden Hearts Games has to offer. Not only are there quite a good amount of them, but they also offer great value to the players.
To compare, Funrize casino has five ongoing promos as opposed to Golden Heart’s six. Golden Hearts adds a unique offer wall, that lets you get free SC for signing up for different services or products. I have to say, it was nice getting some free SC just for playing Monopoly GO.
The bonus offering is not flawless though. It’s a shame to not see any VIP program available, and I’m not a big fan of the spin wheel as a daily login bonus. There could be days where you’ll row a low number and will only be able to play for a short while before running out.
What makes up for it all is the recent change to the first-purchase pack. Compared to the last iteration, where $10 netted me 650,000 GC and 6,250 free SC (with a 25% SC bonus), the new $9.99 package packs way more punch. It’s a $25 value in SC alone, which makes the deal one I highly recommend to new players.
Overall the promos are solid, so be sure to check them out and use our exclusive Golden Hearts Games promo code T2PGOLD when signing up.
Games at Golden Hearts
There are 57 different games on offer at Golden Hearts Games online casino. These comprise 46 slots and eight table games, including one blackjack table, six scratch cards, and one video poker game.
Golden Hearts Games also has a dedicated bingo section. Clicking ‘The Bingo Zone’ will take you to three different bingo games that happen at regular intervals.
Games facts
| Category | Details |
|---|---|
| Expert’s pick | Buffalo Hold and Win |
| Slots | 46 |
| Popular slot | The Wild Wings of Phoenix |
| Jackpots | N/A |
| Top jackpot | N/A |
| Table games | 8 |
| Popular table game | Old School Blackjack |
| Live games | N/A |
| Popular live game | N/A |
| Average RTP | 96.81% |
| Demo-play availability | N/A |
There are no live games or jackpots at Golden Hearts Games. There are also no game demos available, so you’ll need to play using GC or SC to try out the different games.
Game types
-
Slots
-
Blackjack
-
Video Poker
-
Scratch Cards
-
Bingo
Games rating
- Dedicated bingo section
- Exclusive games
- Small games library
- No jackpots or live games
I have mixed feelings about the games at Golden Hearts Games. On the one hand, there’s no denying that the games library is tiny. But there’s a variation and quality that makes them more endearing than disappointing to me.
Let’s get the bad out of the way — the games library is miniscule. Sweeptastic casino has 600+ games, and it’s not even the biggest sweeps library we’ve reviewed. Golden Hearts Games needs to increase its library to at least triple digits if it wants to compare to the other sweepstakes casinos.
Golden Hearts Games makes the games it has count, by adding variety to the mix with table games and bingo. A lot of the games are also exclusive, so you won’t be able to play them anywhere else. Plus honestly, they’re all great games, so even though there are few of them I still really enjoyed myself.
Golden Hearts Games’ bespoke software provider
There are three software providers at Golden Hearts Games online casino. These include two big software providers, Booming Games and Netgaming, as well as bespoke software from Golden Hearts Games Inc.
Software facts
| Category | Details |
|---|---|
| Most popular slot software | Booming Games |
| Number of software providers | 3 |
| Live providers | N/A |
| Most popular live software | N/A |
| Bespoke software | Yes |
| Download required? | N/A |
No download is required for any of the games, and they can all be played instantly. There are also no live software providers.
Available software
-
Booming Games
-
Netgaming
-
Golden Hearts Games Inc.
Software rating
- Top software providers
- Bespoke software
- Small number of providers
- No live software
Just like their games, Golden Hearts Games is going for a quality-over-quantity approach. Three software providers is a small number, half of LuckyLand’s six providers, but you should look at what’s on offer before disregarding them.
Booming Games and Netgaming are reputable providers in the iGaming industry, with well-known quality slots that run smoothly.
There’s also bespoke software that powers all of Golden Heart’s exclusive games, such as the bingo section. It’s great software that runs well and makes the social casino feel different from other competitors in the market.
Eight Golden Hearts Games transaction methods
There are eight different payment methods available at Golden Hearts Games. However, the payment methods for purchases are different than the ones available for prize redemption.
To make purchases, you can only use cards. Specifically, you can use VISA, Mastercard, American Express, or Discover card. For prize redemption, you can use PayPal, ACH transfer, check by mail, or gift cards.
Payment facts
| Category | Details |
|---|---|
| Number of payment methods | 8 |
| Popular payment | PayPal |
| Minimum purchase | $5 |
| Maximum purchase | $100 |
| Average purchase time | Instant |
| Prize redemption | Yes |
| Minimum prize redemption | 25,000 SC |
| Average prize-redemption time | 48-72 hours |
The minimum prize redemption for gift cards is 25,000 SC, which will give out a $50 gift card. If the exact amount you wish to redeem is not available as a gift card, Golden Hearts Games will round up, so you might get a higher-value gift card than what you’re redeeming. For other redemption options, the minimum is 50,000 SC.
Purchases are processed instantly, while redemptions can take between 48-72 hours. If it’s your first time making a redemption, the process will likely be a bit longer.
Payments rating
- Gift cards occasionally have higher value
- Check redemptions
- Different purchase and redemption methods
- Limited transaction options
I have to be honest, I have no clue why the purchase methods and the redemption methods at Golden Hearts Games casino are completely different. The options being completely different is unusual, inconvenient, and quite frankly unnecessary.
PayPal for instance is usually accepted as both a purchase and redemption method, as is the case at High 5 Casino. Here it is only a redemption option. Purchases can only be done using cards, none of which are available for prize redemption, but can be linked to a PayPal account. This means you’ll always be juggling between two transaction methods, even if the end destination of the funds is the same.
The good news is that all the popular U.S. cards are present. It’s also nice to see them round up gift cards, so you have a chance of getting a higher-value card than what you’re redeeming. It’s a nice touch that makes up a little for the mess of a payment system.
Safety at Golden Hearts Games
Golden Hearts Games uses 256-bit SSL encryption with ECDSA cryptography to ensure that your private information cannot be stolen. Its availability in 48 states and use of reputable payment methods also adds an extra guarantee of safety to the mix.
Safety facts
| Category | Details |
|---|---|
| RNG auditing seals | N/A |
| Responsible gaming seals | Birches Health |
| Licenses | N/A |
| SSL encryption | 256-bit |
| Two-factor authentication | Available |
| Legal age | 18 |
| Purchase, play amount, and gameplay limits | Available, through Birches Health |
| Self-exclusion | Available |
| Cooling-off period | Available |
Golden Hearts Games also has a partnership with Birches Health, and have developed a Responsible Gambling (RG) platform together. The platform involves assessments and counseling that are covered by insurance.
The sweeps casino site itself has a few RG tools, such as purchase limits and cooling-off periods, but most tools are used through the Birches Health platform.
Safety rating
- Dedicated RG platform
- SSL encryption with elliptic-curve cryptography
- Limited on-site tools
- Inconsistent footer logos
You don’t need to worry about safety at Golden Hearts Games. It’s easily one of the safest sweeps casinos we’ve reviewed. The only other sweeps casino to use elliptic-curve cryptography we’ve reviewed is Pulsz, and even that casino doesn’t have a dedicated RG platform.
This is especially impressive considering Golden Hearts is a sweepstakes casino and isn’t legally required to go above and beyond. The tools and partnership with Birches Health are all from their initiative and show a dedication to player health and safety.
There are only two nitpicks that stop them from getting a perfect score. The first is the logos in the footers are inconsistent, with some pages missing them. The second is some tools are not available on-site, which can be a headache. If these minor things get fixed, Golden Hearts will be looking at an easy 100 score for safety.
Golden Hearts Games casino’s customer support
Golden Hearts Games social casino offers three types of customer support. Players have a choice of 24/7 support through email or a web form, or they can search through the extensive FAQ section to find an answer for themselves.
Support facts
| Category | Details |
|---|---|
| Customer support availability | 24/7 |
| Live chat | N/A |
| [email protected] | |
| Contact number | N/A |
| On-page support | FAQs and Help Section |
The FAQs and web form can be accessed in the footer. There is an AI-powered chatbot in the FAQ section that you can ask questions to, and it will try to find the most relevant FAQ entry for you. Alternatively, you can use the search bar at the top to find a relevant FAQ entry yourself.
Support rating
- Extensive FAQ
- AI-powered FAQ
- Hidden email address
- No phone or live chat
You’ll notice going into the FAQ section that it is massive. Even an established brand like BetRivers.NET has a smaller FAQ, and BetRivers doesn’t have the AI-powered chatbot or a search function to improve FAQ usability like Golden Hearts Games does.
This attention to detail puts Golden Hearts Games above the rest. A big FAQ may seem unimportant, but it shows the social casino’s drive to go above and beyond what is necessary.
I’d like to also see live and phone chat available, especially as it was a delight talking to the support team through email with their clear and helpful responses. More concerning is the hidden email address, which is placed in the ‘Responsible Social Gaming’ section instead of the ‘Contact Support’ section.
Golden Hearts Games’s platform
Golden Hearts Games’ platform is available on desktop and mobile, though there is no dedicated mobile app. Players will need to use their mobile browser to access the site. Any iOS devices prior to the iPhone 6 will not work.
The platform uses a color scheme that’s pleasing to the eyes, with large buttons that contrast with the purple background. There is no search function on the site, and games can be filtered by game type or by ‘Featured’.
Usability facts
| Category | Details |
|---|---|
| Mobile app | Web browser |
| Mobile games availability | Full suite |
| Ease of navigation | Good |
| Game filters | Basic |
| Search function | N/A |
| Loading speed | 0.4s |
| UX and UI rating | Good |
| Other products | Bingo |
Golden Hearts Games highly recommends not to use the BRAVE browser due to technical faults, such as games and the daily login bonus not working.
Usability rating
- Fast loading times
- Easy to navigate
- No search function
- Basic filters
The Golden Hearts Games site could certainly use a bit of work, but overall it functions quite well. It’s fast, glitch-free, and easy to understand at first glance.
It falls short with its actual usability, since it lacks a search bar or more complex filters. I get that with only 57 games Golden Hearts doesn’t need these things, but if it wants to expand the game library then it will also need to add proper filtering options.
It’s also nice to see the site function on mobile without a noticeable loss in performance, and with the full suite of games available.
Golden Hearts Games user reviews
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