Our rating methodology

We have a meticulous process to identify the best gambling sites, employing a comprehensive set of criteria with predetermined point values. This ensures consistency and transparency in our evaluation system, upholding the integrity of our ratings.

Each section is individually rated, and these scores are combined to create an overall expert rating. To maintain fairness, all sections are given equal weight in the final calculation, preventing casinos from receiving inflated scores by excelling in one area while lacking in others.

The total score for each section is 100, but different criteria are weighted differently based on our extensive experience in the iGaming industry. We believe these factors have the most significant impact on players’ experiences. The average of these scores culminates in the overall Expert Rating, which is derived solely from our thorough research.

To ensure unbiased evaluations, we incorporate external perspectives as well. Our Playscore compiles review scores from competitors, providing a convenient average for quick insights. However, we advise caution as some reviews may lack rigour.

In addition, we include User ratings to enhance transparency and involve the community. Player experiences are invaluable, and their voices help uncover any unscrupulous practices by operators. We encourage players to share their opinions and keep the community informed.

For those seeking detailed information, we offer a comprehensive breakdown of the specific criteria we assess in each aspect. This empowers you to verify our scores independently and reinforces our commitment to transparency, a cornerstone of our mission.

How we rate online casinos

During our online casino review process, our team of experts employs a comprehensive set of criteria to ensure that the scores given to each operator accurately capture the fundamental distinctions between them.

The methodology we employ follows the same format as explained above. Each section is individually rated and given a specific weight, with all evaluations benchmarked against market averages.

Additionally, our assessment incorporates both Playscores and User ratings to incorporate external perspectives and maintain complete transparency in our analysis.

1. Games

The range of casino games offered plays a pivotal role in our evaluation process. To truly be competitive, an online casino must present its players with a diverse and extensive selection of games.

When rating a gaming library, we consider various factors beyond the sheer quantity of games available. We place equal importance on the depth and breadth of the collection.

Our appreciation lies in a well-rounded assortment encompassing many gaming experiences. This entails a wide array of slots, each with unique themes and gameplay mechanics.

Moreover, a comprehensive gaming library should feature classic table games like blackjack, roulette, and poker. Additionally, including live dealer games, which offer an immersive and real-time casino experience, is a crucial aspect we consider.

We highly value operators who thoughtfully organize their titles into specific categories, making navigation more convenient and enhancing the overall user experience.

Furthermore, exclusive titles add a distinctive value to their catalogue, making it more enticing. However, we also assess the availability of demo versions, allowing players to try out the game before fully engaging.

By evaluating these elements, we can assist you in determining which online casino aligns with your gaming preferences. We recognize that what may captivate one player might not resonate with another.

2. Software

In addition to the selection of games, it is imperative to highlight the software developers responsible for creating these games. Recognizing the contribution of software providers offers valuable insights into the titles’ quality, graphics, gameplay, and fairness.

When evaluating the software offerings, we not only consider the number of providers but also prioritize the inclusion of reputable industry names like NetEnt, Playtech, and Microgaming.

Established software providers are known for delivering high-quality games that are engaging and reliable, earning them a solid reputation in the industry.

Furthermore, the collaboration between casinos and renowned software developers signifies the casino’s dedication to delivering an exceptional gaming experience.

We also thoroughly assess the number of live dealer game providers and evaluate the quality of the live gaming experience by considering whether it is streamed from a land-based casino or available 24/7.

Having top-notch browser-based software is essential for players who prefer web browser-based gaming. That’s why we also scrutinize whether the casino offers instant play options or requires downloading additional software.

3. Payment methods

When analyzing the payment options an online casino provides, we consider the variety of payment gateways and ensure the availability of reliable and trusted payment methods.

In our assessment, we consider the number of options available and value the inclusion of established industry leaders such as PayPal and Skrill and Canada-specific options.

Furthermore, we thoroughly evaluate the deposit and withdrawal processes at the casino. This includes assessing the average deposit time and the duration for players to receive their funds after initiating a withdrawal.

We closely scrutinize the minimum and maximum deposit and withdrawal limits and any potential fees or charges associated with transactions. If there are any fees involved, we consider this when determining our rating.

In addition, we verify whether there are any restrictions on withdrawing jackpot winnings and examine the overall transparency of the payment policy to provide a comprehensive understanding of the casino’s financial operations.

4. Safety

When it comes to online casinos, protecting personal and financial data is paramount. Players require a robust security system because of the transactions’ complexity and the information’s sensitivity.

Our meticulous examination process guarantees that players can enjoy their gaming experience with complete peace of mind, knowing that their privacy and security are always safeguarded.

A visible license issued by a reputable licensing authority is an absolute necessity. Such certification serves as proof of the casino’s legal operation. We consider several licensing entities as benchmarks, including the MGA, UKGC, and the Government of Gibraltar.

In addition to licensing, casinos must demonstrate their commitment to upholding standards of fairness in gameplay. Endorsements from esteemed independent testing agencies such as eCOGRA and GLI testify to a casino’s dedication to providing a fair playing environment.

Our assessment also extends to a casino’s efforts to promote responsible gambling. This includes analyzing the availability of comprehensive responsible gambling pages, self-regulation tools, support helplines, and other relevant resources.

Combining these rigorous steps ensures players have the security and transparency they deserve in an online gaming environment.

5. Mobile

Given the increasing trend of players favouring mobile devices for their gaming needs, casinos need to adapt their offerings and deliver a top-notch experience across these platforms. To verify this, our team conducts rigorous testing of each casino on various devices, including Android smartphones, iPhones, and tablets.

A key criterion in our evaluation is ensuring that the number of games available on the mobile platform matches that of the desktop version. We firmly believe that the mobile iteration of a casino should not compromise its game library.

Another crucial aspect is the availability of native apps specifically designed for mobile users. Leading casinos in the industry often provide downloadable apps tailored for optimal performance on mobile devices. Our assessment of these apps is just as comprehensive as our evaluation of the casino’s primary website.

When analyzing the app’s performance, we scrutinize factors such as loading speed, user-friendly layout, and the variety and quality of games.

Smooth navigation is of utmost importance when assessing mobile platforms. We strive to ensure a seamless transition from desktop to mobile interface, aiming to eliminate any disruptions or issues that users might encounter during their gaming journey.

We explore exclusive perks or features that enhance the mobile gaming experience in determining our mobile score. This includes special bonuses or promotions tailored for mobile users, unique payment gateways optimized for mobile transactions, and other functionalities designed exclusively for on-the-go players.

6. Customer support

Regardless of the online platform you select, there will inevitably be instances when you require assistance from the customer service team.

To ensure that every casino we recommend prioritizes the best interests of its customers, we focus on several factors. This includes looking for around-the-clock availability of most communication channels and multiple contact options.

The top online casinos in Canada will provide 24/7 support, typically through live chat. They must dedicate specific weekly hours to maintain a high ranking if they cannot offer round-the-clock service.

Response time and quality are also crucial considerations. The live chat support can provide accurate and detailed responses without further clarification, indicating a good quality score. Additionally, their speed is commendable if they can do so in under a minute or within 1-3 minutes.

Lastly, ease of access is of paramount importance. Having to navigate through numerous pages to locate contact information is considered subpar. Readily accessible live chat features characterize leading online casinos.

7. Usability

In the world of online casinos, usability and accessibility are inherently intertwined. Even with exceptional payment methods and a wide range of games, a casino’s excellence becomes meaningless if users struggle to navigate the platform.

To earn top scores in usability, an online casino platform must provide streamlined registration processes and seamless acquisition of bonuses.

Efficient navigation is crucial. Clear game categories and verticals should be prominently displayed. Superior web navigation structures incorporate advanced filtering mechanisms, allowing users to sort games based on payout rates or thematic elements.

The presence of a persistent live chat feature, especially one that remains accessible while navigating between pages, is a notable advantage. Additionally, our evaluations take into account other available features and verticals.

How we rate sweepstakes and social casinos

With the increasing popularity of social and sweepstakes casinos, our reporters have been diligently working to provide you with the most up-to-date coverage on this trending subject matter.

Here we follow a similar methodology to online casinos. We have made necessary adjustments to our rating system to account for the smaller offerings at these casinos.

Although certain sections like safety, mobile, support, and usability remain unchanged, we have modified how we assess the rest. Additionally, we have introduced virtual currency and social elements as a new rating category.

Typically, sweepstakes casinos have a limited game selection and may lack specific categories, such as live dealer games, compared to real money casinos. Therefore, it would be unfair to expect the same quantity and variety. As a result, we have adjusted our expectations.

Furthermore, payment options are often limited in sweepstakes casinos. While the numbers and types may not match those of traditional casinos, they are still important as players can use them to purchase virtual coins for unlocking sweepstakes games, levels, and other features.

Below is a comprehensive list detailing the changes we have made to our expectations.

How we rate betting sites

Our team of experts approaches sportsbooks with the same level of seriousness as casinos. We have developed a thorough set of criteria to identify the best betting sites in Canada. Our ratings reflect the true distinctions between online sportsbooks, and we never manipulate them to create a false impression.

The methodology is similar to the one we employ for casinos but with a few additions tailored specifically for sportsbooks. Like before, each section is evaluated and weighed, and everything is measured against market averages.

Our commitment to transparency is evident by including Playscore and user reviews. We value external voices and strive to provide a comprehensive and unbiased experience.

1. Sports and markets

For a sportsbook to thrive, offering a wide range of sports and markets for betting is essential. Our team of experts recognizes this as a crucial factor when evaluating the best sportsbooks.

This means providing access to over 30 sports for betting, with a minimum of 50+ markets available for each sport (and over 150 for soccer). Additionally, we expect to see a diverse selection of over 1,200 daily markets, including unique options that add excitement. Having a variety of sports enhances the overall betting experience.

Furthermore, we understand the importance of diversifying beyond traditional sports. Esports, a rapidly growing market, is a notable feature that earns commendation. Sportsbooks that also delve into entertainment markets, such as the Academy Awards, receive additional recognition in our evaluation.

2. Betting features

It’s not just the availability of betting events that matter, but also the betting features offered by top-tier sportsbooks to enhance your wagering experience.

One key feature we consider in our evaluations is the cashout option. This allows bettors to “withdraw” from an ongoing bet, securing partial profits or minimizing potential losses.

We also assess whether the platform offers “quick bets” – pre-set bet slips provided by the operator where you can choose the stake and prediction – and a “bet builder” that allows you to create unique predictions not listed on the platform.

Live betting holds particular importance in our review process. The best sportsbooks for live betting should offer over 50 simultaneous live events, accompanied by live streaming and regularly updated in-depth statistics.

When these elements are combined with user-friendly navigation and quickly updated odds, you have the ingredients for a top-rated sportsbook.

3. Odds

The competitiveness of odds is crucial for any sportsbook as it determines whether players will join and remain on a betting site. To receive an excellent score from us, top sportsbooks should aim for a payout percentage ranging from 95% to 97%.

Offering a wide range of popular sports and events, such as soccer, tennis, and basketball, enhances this score.

Regarding live payouts, the RTP (Return to Player) is generally lower due to the advantage of witnessing the action unfold in real time. We assign top marks to sportsbooks with a 96% or higher payout percentage in this category.

In addition, we award extra points for any boosted odds or parlay boosts. Furthermore, it is expected that odds are displayed without any delay. Sportsbooks with slow odds display will face severe penalties.

4. Payment methods, safety, and support

These sections closely resemble the casino payments, safety, and support sections, so we’ll provide a concise summary. Many top sportsbooks offer casino platforms with the same range of payment methods, safety measures, and customer support.

Firstly, we expect sportsbooks to offer various payment options with fast transactions and no fees. Transparency is critical, and we award higher scores to sportsbooks that provide full disclosure. Deductions may occur if popular choices like PayPal are excluded.

Safety is paramount for sportsbooks aiming for a high ranking. They should have comprehensive responsible gambling pages with self-control tools, relevant information, and helplines. Bonus points are given to sportsbooks that have received awards and do not immediately restrict winning players.

To receive a high customer service rating, the support team must be available 24/7 without exceptions. Live chat responses should be prompt and of exceptional quality. Additionally, ensuring accessibility for all users is crucial. While other support channels may be utilized, they must always meet the aforementioned standards.

5. Usability

Similarly to the previous section, we evaluate and rank both casinos and sportsbooks. Our team applies the same standards when assessing sportsbooks, ensuring they offer user-friendly platforms.

This includes features like an easily accessible registration form, seamless navigation between different sections, and a search function. In addition to betting, we also prioritize other verticals. Our experts also pay attention to the presence of a convenient live chat button.

One key difference between sportsbooks and casinos is that we do not have a separate rating category for mobile apps. Instead, the mobile app is included in the sportsbook usability evaluation. This is because sportsbooks typically have an easier time developing mobile apps since they don’t face the challenge of certain software suppliers refusing to host specific games on mobile devices.

Sportsbooks are expected to provide all the sports, tournaments, leagues, and lines that should be laid out clearly so you can quickly find the perfect bet. Any sportsbook that fails to meet this expectation will be evaluated accordingly.

The triple-tiered Time2play rating system

Triple-tiered scores are a vital part of our comprehensive Expert Ratings. In the previous sections, we provided detailed insights. Now, let’s delve into how we further enhance these ratings to create a complete score. Here’s the breakdown:

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