Horseshoe Online Casino Review Ontario 2025

Grace Lam
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19+. Gambling can be addictive. Visit Connexontario.ca or call 1-866-531-2600. Play responsibly.

83/100 Expert Rating by Grace L.
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In November 2024, Caesars Entertainment launched Horseshoe Online Casino in Ontario. I was curious to see how the longstanding Caesars brand would carry its bricks-and-mortar legacy into Ontario’s digital space. 

This Horseshoe Online Casino review reflects my hands-on experience, taking an honest look at what the platform does well and where there’s room to grow.

Pros and cons

  • Over 2,000 games available
  • Low C$1 minimum withdrawal
  • Backed by the trusted Caesars brand
  • Only six payment methods
  • No RTP info
  • Help centre could be better organized

General ratings

83 / 100 Expert Rating by Grace L.
90Games rating
90Software rating
73Payments rating
81Safety rating
83Support rating
81Usability rating
How we rate?
92% Playscore based on 3 critics

General info

Launch date 2024
Company behind Caesars Entertainment

Best alternatives to Horseshoe

Great for loyalty rewards
Best slot game collection
Best gamified casino experience
Reliable and award-winning operator

Editor's note

This review is based on the operator’s current offer in Ontario, Canada. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.

Expert verdict 

Horseshoe Online Casino has entered the Ontario online casino scene with a strong start and the backing of an almost century-old brand. This isn’t Caesars Entertainment’s first foray into online gambling, as it also operates casinos across the border in the US. 

The company’s industry experience comes through especially in its impressive catalogue of 2,000+ games and 35+ software providers. The 120+ tables in the live dealer lobby include an intriguing selection of niche games. There are also bespoke games by an exclusive in-house software studio. 

But not everything is stellar. The casino only offers six payment methods. Options are limited compared to what Horsehoe offers in the US.

Other things I’d like improved are more transparent RTP info and a payments FAQ where I don’t have to pick through US-specific paragraphs to find Ontario payment information.

Though, these shortcomings are somewhat offset by the incredibly low minimum withdrawal of C$1. No need to wait for multiple wins to collect your cash.

So if you’re a player whose primary ask is a varied and extensive games library and being able to withdraw as frequently as you like, Horseshoe Online Casino (Ontario) is one to have in your sights.

Games selection: impressive and varied

Horseshoe Online Casino offers over 2,000 games, from classic table games and progressive jackpots to more niche offerings like Andar Bahar. Slots have the biggest representation, with over 1,000 slots, including fan favourites like Big Bass Bonanza and Gates of Olympus. Of these, 105 are jackpot slots and 70 are of the ever-popular Megaways variety.

Game facts

CategoryDetails
Expert’s pickGates of Olympus
Slots2000+
Popular slotBuffalo King
Jackpots105
Top jackpot5 Treasures Jackpot Festival
Table games77
Popular table gameHorseshoe Signature Blackjack Surrender
Live games126
Average RTP96%
Demo-play availabilityYes

Evolution powers the live dealer suite, which has 125+ games. Making up the biggest part of these are 45+ blackjack tables. At least 10 or so of these are helmed by a Spanish-speaking dealer, which might reflect Horseshoe Online Casino’s strong presence in the US. You’ll also find all the major live table games: Baccarat, roulette, three poker and two Sic Bo games.

Game types available

Games rating

90/100 Double the market average number of games
  • Large array of games
  • Specialty live game shows
  • Above-average number of live tables
  • Only three live poker tables
  • Demo play gated behind registration

I was impressed with the 2,000+ games selection at Horseshoe Online Casino. Especially since it’s been around for less than a year as of the time of writing, it’s off to a fantastic start. Tooniebet remains the arguable market leader with 4,400+ games, but Horseshoe’s offering places it in the higher tiers of Ontario casinos when it comes to numbers. 

At over 120 live games, this is well above the 70-80 or so that most Ontario casinos offer. There’s something for both classic table game enthusiasts and players looking for more unusual titles in the live dealer lobby. There’s no shortage of blackjack tables, though I would have liked to see a bit more representation in roulette games, which only number 17, or live poker, with only three tables.

But Horseshoe really excels in offering 30+ specialty games like Stock Market Live and Monopoly Live. I was particularly excited to find Gonzo’s Treasure Map, a live spinoff of the slots classic, Gonzo’s Quest. 

Software providers: all the major names and more

Horseshoe Online Casino’s games come from 35+ providers, running the gamut from industry giants Pragmatic Play and NetEnt to lesser-known developers like Spinberry. Evolution covers all their live games.

Software facts

CategoryDetails
Most popular slot softwarePragmatic Play
Number of software providers35+
Live providers1
Most popular live softwareEvolution
Bespoke softwareYes
Download required?No

There’s 17 exclusive games, four of which are branded specifically for the casino, like Horseshoe Goldblitz Extreme and Horseshoe Rising Rewards. The casino also has six games by its own in-house studio, Empire Creative.

Available software

  • Playngo
    Play'n GO
  • Big Time Gaming
    Big Time Gaming
  • Games Global
    Games Global
  • Wazdan
    Wazdan
  • Light And Wonder
    Light & Wonder
  • Gaming Realms
    Gaming Realms
  • Evoplay
    Evoplay
  • Hacksaw Gaming
    Hacksaw Gaming
  • Lightning Box
    Lightning Box
  • Inspired
    Inspired
  • 1×2 Network
    1X2 Network
  • Wizard Games
    Wizard Games
  • Nolimit City
    Nolimit City
  • Aristocrat
    Aristocrat
  • Elk Studios
    Elk Studios
  • High 5 Games
    High 5 Games
  • Reelplay
    ReelPlay

Software rating

90/100 Good mix of large, small and exclusive software
  • 35+ providers
  • Bespoke software
  • Games labeled with provider
  • No software provider filter
  • Only one live games provider

I was happy to find titles by industry stalwarts like Playtech, Games Global, Red Tiger, and Hacksaw alongside niche and exclusive games. Already having an array of 35 software providers less than a year after launching is impressive (the Ontario average is about 20-25). 

I loved being able to see the name of the provider listed on every game. It’s a great way to discover new games if I come across a title by a preferred studio that I haven’t played before. That said, the casino is missing a way to browse or filter games by provider, which is a shame when they have so many popular names. Kudos to Horseshoe also for having its own in-house games studio. At the moment it’s supplied six games alongside other exclusives by Red Tiger, Games Global and IGT. This gives the casino an edge above competitors with more run-of-the-mill selections.

The casino could distinguish itself more in how many live game providers it partners with. At the moment that’s just Evolution. That’s a great start but I’d like to see it broaden its selection to match BetMGM, which boasts live games from Evolution, Pragmatic Play, and Playtech.

Deposit and withdrawal options

Interac, Trustly, PayPal, Visa and Mastercard (both debit and credit) are the payment methods you can use to deposit and withdraw funds. Wire transfers are also available for withdrawals and deposits over C$2,500.

Payment facts

CategoryDetails
Number of payment methods6
Top paymentInterac
Minimum depositC$10
Maximum depositN/A
Minimum withdrawalC$1
Maximum withdrawalN/A
Average deposit timeInstant
Average withdrawal time24 hours
Deposit feesNone
Withdrawal feesNone

Withdrawal processing times vary but withdrawals are processed 24 hours a day and can be approved in as little as an hour. It’s worth noting that identity verification can occasionally slow down first-time withdrawals, especially if your information needs double-checking. Fees are minimal to non-existent for standard transactions, and the minimum deposit is C$10. The minimum withdrawal is C$1.

Deposit methods

Withdrawal methods

Payments rating

73/100 Low withdrawal limit but few payment methods
  • Low minimum deposit
  • Very low minimum withdrawal
  • Fast deposits and withdrawals
  • Only 6 payment methods
  • No crypto or e-wallet options
  • Wire transfer only for >C$2,500

Here’s where Horseshoe Online Casino’s newcomer status shows: with only six payment methods for both deposits and withdrawals, I felt a bit limited. While six payment methods is fairly average, I’d like to see a greater variety of types added, particularly in the crypto and e-wallet category. Popular options like Muchbetter and Payz would add speed and flexibility. This is especially the case since one of the payment methods, wire transfers, are limited to sums above C$2,500. If choice is important to you, try Bet365 instead, which offers 10 deposit and withdrawal options.

On the topic of speed though, Horseshoe doesn’t disappoint there. My Interac deposit showed up in seconds, while my first withdrawal with PayPal took less than 24 hours once I had verified my identity.

Another major advantage is that the minimum withdrawal is only C$1. The prospect of not having to wait till I had built up a balance to get my payout definitely made it more appealing to start playing at Horseshoe.

Safety and security at Horseshoe Casino Ontario

Horseshoe Online Casino is licensed by the Alcohol and Gaming Commission of Ontario (ACGO). It also holds an RG Check accreditation from Ontario’s Responsible Gambling Council, which is awarded to casinos that meet requirements for responsible gaming practices. The Ontario online casino is backed by Caesars Entertainment, a long-standing casino group with physical establishments across the US.

SSL encryption is in place to protect player data and banking details, while two-factor authentication is available as an extra layer of security.

Safety facts

CategoryDetails
Auditing sealsN/A
Responsible gaming sealsRG Check
SSL encryption256-bit
Two-factor authenticationAvailable
Ever blacklisted?No
LicencesThe Alcohol and Gaming Commission of Ontario
Company behindCaesars Entertainment Inc.
Deposit, wager, time, and loss limitsAll available
Self-exclusionAvailable
Cooling-off periodAvailable

Responsible gambling tools include deposit limits, spend limits, daily time limits, cooling-off periods, and temporary and permanent self-exclusion periods.

Licensed by

  • Igaming Ontario
    iGaming Ontario
  • Alcohol Gaming Comission Ontario
    The Alcohol and Gaming Commission of Ontario

Trusted by

  • Rgc
    RGC (Responsible Gambling Council)

Safety rating

81/100 Trusted brand but missing RTP and auditing info
  • Licensed by AGCO and iGO
  • Comprehensive RG tools
  • Backed by Caesars brand
  • No info about third-party auditing
  • No RTP data available

The iGaming Ontario and Responsible Gaming logos are featured in multiple places, which is the sign of any legit Ontario casino. And with the Caesars Entertainment name behind it, I was never in doubt that Horseshoe was safe and fully regulated.

But I was surprised not to see any mention of fair gaming — knowing that an independent auditor like eCOGRA has checked Horseshoe’s games would have added extra reassurance. Likewise, I would have appreciated having RTP info for individual games. Again, being backed by such a prominent brand means that it’s unlikely that Horseshoe’s games aren’t fair, but it just seemed strange not to see official accreditation.

When it comes to responsible gambling, Horseshoe is much more transparent. I was even prompted to set gambling limits during registration, which felt like a proactive touch. There are also clear links to ConnexOntario and other support options.

Customer support: quick responses

Support channels include 24/7 live chat, email, phone, and a separate help centre. The help centre covers topics like payments, responsible gambling, and account-related information. There are multiple points of entry into live chat and the help centre from the main website. When using the live chat, you can expect to be connected within a couple minutes.

Support facts

CategoryDetails
Customer support availability24/7
Live chatYes
Email[email protected]
Contact numberN/A
On-page supportHelp centre

Support rating

83/100 Responsive live chat but unintuitive help centre
  • Live chat gave real human responses
  • Quick live chat responses
  • Email replies came within a day
  • Help centre could be better organized
  • Live chat only for registered users
  • Support only available in English

I hit up live chat a couple of times, once on a Tuesday morning and again late on a Sunday, and both times the agents gave helpful human responses. My initial question about deposit limits was answered within three minutes, but a more complicated one (about ID verification) took about twenty minutes to resolve. The agents were knowledgeable and polite, even when juggling multiple chats. I also tested the email support with a query and received a response within a day, which is fast for email.

The help centre covers the most important topics, but it was a bit difficult to navigate. For example, the payments section was confusingly organized. Information about limits and payment availability for a given method was split into different paragraphs. It also mixed together US and Ontario information, so I had to scroll up and down to find what I was looking for.

Usability and user experience

At Horseshoe, you can browse games by exclusives, new games, high-limit games, popular slots and other categories. The homepage places the games front and centre with minimal text, so if you’re not sure what to play, you can scroll down and see what visually catches your eye. Progressive jackpots in particular are given prime real estate in a side column. A search bar at the top allows you to search for specific titles in its 2000+ games catalogue.

Mobile view of Horseshoe branded games.

The Ontario casino also caters to players preferring to game on mobile with an app for both iOS and Android.

Usability facts

CategoryDetails
Mobile appYes
Mobile games availabilityFull suite
Ease of navigationExcellent
Game filtersYes
Search functionYes
Loading speedFast
UX and UI ratingExcellent
Other productsN/A

Usability rating

81/100 Responsive, intuitive platform and two mobile apps
  • Great mobile usability
  • Min. and max. bet filters
  • Large number of game categories
  • No dark mode available
  • No software provider filter
  • Android app only has 3.5 rating

The game categories were intriguing, as I could browse by table games, live casino, and slots, but I could also venture into sports- or animal-themed games. This accommodates players who know exactly what they want to play but also those who are feeling a bit more exploratory. I did find the two-column format a bit visually hard to navigate so I was glad there were a large number of game categories to help narrow things down.

As mentioned previously, I would have liked a software provider filter so that I could, say, pull up all NetEnt games at a glance. But it was a nice touch to be able to sort by minimum and maximum bet and trending games. This made it easier to sift through 2,000+ games.

Mobile usability is excellent. I often play a few slots or a quick hand of blackjack on my phone during my commute or when lounging at home. The site is fluid, buttons are easy to tap, and transitions between screens are nearly instant. If you prefer the convenience of an app, the Horseshoe Online Casino app has a 4.4 user rating on iOS and 3.5 on Android. However, the browser version definitely suffices in terms of reliability and performance.

Account settings and cashier functions are clear, with straightforward access to transaction history, responsible gambling tools, and support.

Operator comparison

Horseshoe logo
Horseshoe
Expert rating Expert rating
83 /100
Playscore Playscore
92 %
Bonus Bonus
Minimum deposit Minimum deposit
C$10
Minimum withdrawal Minimum withdrawal
C$1
Deposit methods Deposit methods
6
Games Games
2000+
Loyalty rewards Loyalty rewards
yes
States States
ON
Visit site Visit site Visit site

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Grace Lam
Grace Lam Content Editor
Education
Education Master of Museum Studies
Specialization
Specialization Canadian casinos
Experience
Experience Eight years of writing experience in UX and tech

Grace is a Canadian writer and editor with eight years of experience. Prior to Time2play, Grace worked at various software companies creating content for digital experiences. Her background in UX helps her bring a user-first approach to iGaming content.

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