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Bet365 casino Ontario review: quality gaming

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86/100 Expert Rating by Jovana G.
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Bet365’s online casino is a world-renowned platform, licensed and regulated by the iGO and AGCO. The below bet365 casino Ontario review will break down how it fares on the Canadian casino playing field in the most important categories for players.

These categories include payments, games, safety and security, licensing, and customer support. Time2play looks at these categories from an objective perspective using our in-house rating system, and then an expert weighs in with a personal take.

Pros and cons

  • High-quality exclusive games
  • Same-day withdrawals
  • Helpful support team
  • Small gaming library
  • Few game providers
  • Dull website design

General ratings

86 / 100 Expert Rating by Jovana G
84Games rating
76Software rating
87Payments rating
95Safety rating
80Mobile rating
92Support rating
90Usability rating
How we rate?
84% Playscore based on 8 critics
95
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91
dbestcasino.com logo
90
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90
casino.guru logo
88
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88
onlinegambling.ca logo
82
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50
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What is our Playscore?

General info

Launch date 2022
Company behind Bet365 Group

Bet365 live casino and slot games: below average

A few of the other brands we have reviewed on Time2play, online casinos like PartyCasino and PlayOJO casino, have over 2,000 games on offer. There are also middle-range selections, like 888casino, which offers 700+ games. 

Compared to these, 210+ bet365 games don’t match up. Most of these are slot games and live dealer games. The rest are video poker, card, and table games. There are a few original slots and cash games produced by bet365 casino itself, which are not available at other operators. You can navigate to these slots via the bet365 games section. They’re finished to a competitive level with other game studios.

Bet365 casino’s progressive jackpot slots reach seven-digit cashouts. Some top progressive jackpots include Buffalo Blitz Megaways and Epic Ape II. Bet365 casino also has the Age of Gods series, provided by Playtech and a global favourite with players, even though they’re usually more in the six-digit range.

Even though bet365 casino has NetEnt and Microgaming slots, we can’t help but notice these providers’ lack of progressive slots. Highly popular slots like Mega Moolah and Divine Fortune are unavailable to players.

The bet365 mobile casino and website have a vast range of table and card game variations. Ontario players can try their hand at a good variation of bet365 blackjack and roulette games, including European and French roulette. There are even a couple of baccarat versions too. 

The high point of this online casino are the live dealer games at the bet365 live casino section. The range here is wide, and quite a few are bespoke bet365 live casino games – again produced in-house by the casino itself. 

As mentioned above, the top live casino provider in the world, Evolution Gaming, is not available at bet365. This is only an issue if you usually play their bespoke games like Mega Fire Blaze Roulette, bet365 roulette and Spin a Win, etc. Otherwise, if you’re looking for the classic live casino variations, the bet365 live casino lobby delivers.

Players can take their pick from variations of live baccarat, live blackjack, live roulette, live poker, game show style live games, and even live Sic Bo. Bet365 casino gets a good score when it comes to live casino games.

Game facts

CategoryDetails
Expert’s pickDragon Spark
Slots84
Popular slotThe Walking Dead
Jackpots24
Top jackpotEpic Ape II
Table games20
Popular table gameQuantum Blackjack Instant Play
Live games88
Most streamedAndar Bahar
Average RTP97.85%
Demo-play availabilityRegistered users only

Bet365 online casino has a decent table game selection too. A few top games you can play here include 3 Card Brag, Casino Hold’em and Premium French Roulette. All games on bet365 casino are available for instant play and download. 

Games rating

84/100 Good selection of quality games
  • Decent amount of progressive jackpots
  • Mobile-compatible games
  • Good live casino selection
  • Limited amount of slots available
  • Demos after sign-up

The fact is, if you’re a slot gambler – bet365 casino is not the one for you. There are other operators, like PlayOJO, PartyCasino, and Royal Panda, that have way more to choose from. Each of these casinos have a selection of 2,000+ games each, compared to the 18+ that bet365 has. It’s a no-brainer. 

Personally, I’m not too fond of the fact that I can’t play big slots like Book of Dead with this online casino. Even when it comes to live casino, while bet365 has its own operation going, I’m a creature of habit, so I prefer to stick to what I know inside and out.

The one great thing about bet365 casino games is that they are fully mobile-optimized. Whether you go for the downloadable option or play in a web browser, and I didn’t encounter any issues with either game performance or cashouts.

Worth mentioning here is that the custom bet365 games are genuinely good. Lots of operators try to make their own games, and they don’t match up to what full-fledged game studios produce. But these are finished to a high standard and are fun to play. It’s something that bet365 casino offers that you won’t be able to find anywhere else.

Bet365 games software: 12 software providers

Bet365 has partnerships with 12 software providers at the time of writing this review. It offers games from Ash Gaming, WMS, NetEnt, Genesis Gaming, Blueprint Gaming and Quickspin. The majority of its games come from Playtech and Microgaming. 

In August of 2023, bet365 casinos partnered with BRAGG Gaming Group, becoming one of the very few Ontario casinos to offer the entire Bragg Studios portfolio: Atomic Slot Labs, Indigo Magic, Spin Games, Wild Streak Gaming, and fan-favourite Oryx.

Software facts

CategoryDetails
Most popular slot softwarePlaytech
Number of software providers12
Live providers2
Most popular live softwareMicrogaming
Bespoke softwareYes
Download required?Yes

There are a few providers that bet365 lacks, most notably Play’n GO and Evolution Gaming. Evolution Gaming is a leading live casino provider, so given the bespoke bet365 live casino offering, it’s no surprise this isn’t available at bet365. 

Available software

  • oryx gaming logo
    Oryx
  • Atomic Slot Lab logo
    Atomic Slot Lab
  • Indigo Magic logo
    Indigo Magic
  • Spin Games logo
    Spin Games

Software rating

76/100 Small range of software providers
  • Decent top providers
  • Exclusive software
  • Many big-name providers missing
  • Only one live provider

I love the fact that Playtech, Microgaming, NetEnt and other providers are present in bet365 casino. We all know what a great reputation these providers have. 

Although the live casino games available are largely bespoke, they are very stable and professionally run. This is where bet365 sets itself apart as one of the biggest online casino operators in the world – only a giant like this could have this level of live studios and dealers, making it competitive even with Evolution Gaming itself.

Pragmatic Play is another provider currently missing that can also give a lot of value to the players and this platform. In particular, this software provider is known for its impressive mobile slot games. 

So yeah, while you’ll find what you need from bet365 – it’s not the casino I go running to as a first choice when it comes to games.

Payments: various ways to deposit and withdraw

This is the area in which bet365 casino comes out at the top of the pack.

No other licensed and regulated casino currently has 10 payment options for deposits and withdrawals. The next best is nine, offered by Betway casino, Bwin, PokerStars, and Royal Vegas casino. 

Bet365 casino offers various casino payment methods, and the complete list is: Apple Pay, Interac, Visa, Mastercard, Maestro, Instadebit, PayPal, Paysafecard, Click to Pay, and bank transfer (both wire and instant). Cashouts are possible through Interac, Visa, Mastercard, Maestro, PayPal, Instadebit and bank transfers (both wire and instant).

Withdrawal processing times are dependent on the payment option you’re using. While payments like Interac process payments within 24 hours, the processing time of a wire bank transfer is between 1-5 business days. The latter is the slowest available option, though. The rest are within 24 hours or will take up to five business days.

The minimum deposit for Apple Pay, debit and credit cards, Click to Pay, and other e-wallet options is C$10. However, the minimum deposit via wire transfer is C$200.

The maximum amount of money you can deposit using a wire transfer is C$200,000. However, in the case of Visa and Mastercard, the limit is considerably lower at C$50,000. Other payment options have different deposit limits. This can vary between C$400 to C$20,000.

Payment facts

CategoryDetails
Number of payment methods9
Top paymentInterac
Minimum depositC$10
Maximum depositC$50,000
Minimum withdrawalC$10
Maximum withdrawalC$40,000
Average deposit timeInstant
Average withdrawal time5 – 24h
Deposit feesNo fees
Withdrawal feesNo fees

At bet365, there are several deposit and withdrawal options to choose from. With nine deposit and seven withdrawal methods available, players will undoubtedly find their preferred banking provider. While deposits are mostly instant (wire transfers can take a few hours), withdrawal times vary depending on your chosen method.

Apple Pay is a fast and secure method of funding your bet365 casino account. Also, disclosing your credit and debit card details is unnecessary while using this method. In fact, deposits are free and instant. You can read more about this payment method on our page detailing casinos that accept Apple Pay.

Payments rating

87/100 Great range of payments for speedy transactions
  • Good selection of payment methods
  • Quick payment processing
  • Zero fees
  • Doesn’t offer ecoPayz
  • Low withdrawal upper limits

Honestly, there’s little to criticize about bet365 casino payments. The variety is there for deposits and withdrawals, and most critical payments like Interac, credit cards, and Instadebit are covered. 

The only really big payment option that’s missing is ecoPayz. Other operators that do offer it include Betway, ComeOn, and PlayOJO, among others.

I think that bet365 casino could improve by adding ecoPayz and also eCheck. Other online casinos in Canada, such as Betway, allow payments through these channels. 

Many Canadians use ecoPayz for paying and receiving money. Recognizing this fact, several world-class online casinos have set it up as one of their preferred payment channels. I believe bet365 casino will attract new players to its platform by offering this option.

Safety: all the standard features

This gambling platform employs all the standard safety features on its platform. Bet365 encrypts its data, and so protecting players. Encryption means making information private and invisible to third parties. Websites encrypt their data by exchanging words and numbers into complex, unreadable characters. 

Since much money is at stake, bet365 casino also secures its servers with modern technology. It is SSL certified, aside from the fact that the payment providers themselves have their own security measures. 

Players must create a unique four-digit code for withdrawals when signing up. This appreciated extra security measure speaks to the seriousness bet365 has towards player information safety.

SSL stands for Secure Socket Layer, and this technology covers all the data travelling from the computer to the outside world. If you look at the bet365 URL, you can see a lock symbol on the left-hand side. This means this gambling platform is secure for all online transactions, meaning your funds are in safe hands. 

Safety facts

CategoryDetails
Auditing sealseCOGRA
Responsible gaming sealsConnexOntario
SSL encryption256-bit
Two-factor authenticationYes
Ever blacklistedNo
LicencesThe Alcohol and Gaming Commission of Ontario
Company behindBet365 Group Ltd
Deposit, wager, time, and loss limitsN/A
Self-exclusionAvailable
Cooling-off periodAvailable

Bet365 has a detailed section on responsible gaming. In this section, you will find information on how to gamble safely and responsibly. This includes how to find support and guidance regarding spending limits and self-exclusion if you have a gambling problem. 

Licensed by

  • The Alcohol and Gaming Commission of Ontario

Trusted by

  • ConnexOntario

Safety rating

95/100 Top-notch safety features
  • Uses the latest encryption technology
  • Offers security tools
  • Slow replies to complaints

Safety is one of the most crucial factors when considering a gambling website. Players prefer websites to have gambling licences because it means the operator has been vetted by a third-party governing body. 

Since this platform operates from within the British territory, it holds a licence (55148) from the UK Gambling Commission. More importantly, the platform is also licensed by iGaming Ontario (iGO), a subsidiary of AGCO. This makes it one of the operators that is fully regulated and licensed to operate in Ontario.

If you think anyone can rig this software, think again. Bet365 casino has partnered with eCOGRA to monitor its gaming processes. In fact, eCOGRA regulates fair games and provides meticulous auditing to protect players. It’s basically impossible for the casino to trick preset game RTPs when it’s partnered with eCOGRA.

Thanks to the site’s policies on gambling and handling of information, I really felt I could trust this casino. It also offers detailed information to prevent gambling addiction as well as using state-of-the-art technologies for player protection while going the extra mile to verify its players’ identification.

Mobile features: all major games present 

There are the same amount of games on the bet365 browser version as there are on the bet365 mobile app. There are two ways to play your favourite bet365 game on your phone. You can either download it on your device from the Play Store or Apple Store, or else you can go with the web app version.

Bet365 is one of the top operators in the world, so the web app version has been optimized for mobile to the extent that you don’t need to download it on your phone. When you access it on your phone, the first thing that will pop up is a banner up top informing you about the downloadable bet365 casino app. You can either download or resume on your phone.

You can easily find your desired information on the mobile casino with two or three scrolls. The payment interface of the bet365 mobile casino is smooth and seamless, ensuring minimal issues when paying money through the mobile platform. It was as easy as on the desktop version. 

The mobile interface is intuitive and can track your search history based on your favourite games and most searched features. Bet365’s mobile casino is the same as the desktop version, so transitioning from one device to another is easy. Finally, the site loads quickly on your phone or tablet.

Play on these devices

  • Android
  • iOS
  • Windows
  • MacOS

Mobile rating

80/100 Impressive mobile gaming experience
  • 110+ mobile games
  • Easy to navigate
  • Good game choices
  • On-screen code errors
  • Top games are hidden

The bet365 owners have created a platform that appeals to a broad cross-section of gamblers. You can play games with most browsers, such as Chrome, Safari, Edge, and Mozilla. It was good to see that this casino delivers a similar gaming experience across browser and mobile devices. 

Many Android and iOS users prefer the mobile casino for its intuitive, yet plain design. More than this, the functionality across both platforms was smooth and without issue. Making a deposit and withdrawing money on the app was also seamless.

With an excellent interface, all casino games are clearly visible, making gameplay easy for all players on the casino gambling app. I found all games fit neatly on the screen and players can navigate seamlessly.

With an array of betting types available, bet365 offers something for everyone. In fact, I found a great choice of eligible casino games and top sports events on this platform. Also, bet365 website loads quickly, with the average loading time being under five seconds, matching industry standards. 

However, I believe bet365 can improve in some areas. While many online gambling sites put their most popular casino games on the homepage, this is not the case with bet365. In fact, on this platform, many games are hidden deep inside the app and can often be difficult to find. Apart from this, bet365 mobile casino is near perfect.

Customer support: live chat and FAQs 

Customers can contact this online casino by sending messages in the live chat box. This platform also has a detailed FAQ section, which features answers to some commonly asked questions. 

There’s also a search bar at the top of the Help section, where you can enter keywords. If you can’t find what you are looking for, you can navigate to the chat box. Live chat is available 24/7, which is incredibly convenient since bet365 is based in the UK – you don’t need to worry about time zone differences.

Bet365 is also present on social media. It has the same user handle for its Facebook and Twitter profiles, which is @bet365. The help section answers queries regarding login issues, responsible gaming tools, withdrawals and deposits, account verification, and other questions. 

Support facts

CategoryDetails
Customer support availability 24/7
Live chatYes
Email address[email protected]
Contact numberN/A
On-page supportHelp section

This casino assigns a unique number to every complaint, which a customer agent then examines. If you are unhappy with the initial response, you can escalate your problem to the casino’s Customer Service Management Team. 

Support rating

92/100 Professional customer support
  • Easy to reach Help section
  • 24/7 live chat support
  • Support notifications
  • Search bar doesn’t work properly
  • Customer agents reply slowly

Customer friendliness and satisfaction are integral features of top online casinos. Many customers consider this feature crucial when evaluating gambling websites. Unfortunately, I found that bet365 doesn’t meet several expectations in this area. First, let’s look at the live chat of this online casino. 

When I clicked ‘Join Chat’, I was hoping the agent would connect with us soon. But it took a while, and I had to close the chat window. Hopefully, bet365 will solve this critical issue. Secondly, bet365 should notify users when the chat agent comes online. 

Bet365 asks for your personal details before answering queries. I found this pretty irritating. Secondly, the search bar of this website can be optimised further. Casinos like ComeOn and SlotsMagic offer far more intuitive and seamless navigation. Many users have also reported issues with the live chat efficiency, so it still needs to be addressed. Also, sometimes the site maintenance takes up to 2 hours; this frustrates many users.

Usability: easy registration process 

Customers can register with bet365 quickly by clicking the ‘Join’ button on the right-hand side of the homepage. Sign up by entering your name, email address, country of residence, and address. You must also enter a four-digit security code while signing up. 

Bet365 casino mobile screenshot

Usability facts

CategoryDetails
Mobile appYes
Mobile games availability95% of all games
Ease of navigation Very quick
Game filtersYes
Search functionYes, for finding games, wagering rules, and so on
Loading speed0.3
UX and UI ratingGood
Other productsSports | e-Sports | Poker

It takes three scrolls and 12 steps to sign up as a new player with this virtual casino. Should you quit this process midway, your data will be saved and, upon resuming the registration process, you can continue from where you left off. Moreover, players can see the trending games and other features on the homepage. 

Usability rating

90/100 Seamless usability
  • Quick registration process
  • Superb navigation and filtering
  • Canadian website slow to respond
  • Captcha doesn’t function well

There are several reasons why bet365 deserves this ranking. First, I found the process effortless when signing up as I only had to fill in 12 fields to join this platform. While bet365 provides a relatively straightforward process, this is not the case at other casinos. 

However, the registration process isn’t 100% smooth. The website didn’t respond when I selected Canada as our host country. In fact, I had to wait a couple of minutes before it accepted my input. 

While there is a search bar on the homepage, it doesn’t function properly. Upon entering ‘jackpot’ in this field, I only got one search result. Yes, you can easily find the jackpot games by navigating through the site – but the search function should be more elastic than this. 

Expert verdict

There are three factors that make bet365 casino stand out from the competition. Above all, its wide range of payment options. Secondly, its proven reputation for being safe and reliable. Thirdly, its mobile optimized performance and overall functionality. 

With 10 different payment providers, great security measures, and functionality that will make your day easier not harder, bet365 is as professional as online casinos come. The only limitation here is the game selection and variety – it falls short compared to the competition. 

But, if you’re happy with bespoke live casino games, and don’t really care much about slot games, then there’s nothing to speak against going for bet365.

Plus, all that aside, if you’re interested in sports betting, the platform also offers one of the world’s top markets and odds at the bet365 sportsbook.

FAQs

Is bet365 a good casino?

Yes. Bet365 casino is built on a strong foundation of player-first services and years of industry experience. It holds licences from the UK Gambling Commission and the Alcohol and Gaming Commission of Ontario. Gamblers can sign up quickly with this gambling platform and enjoy its games across iOS and Android devices. Also, this gambling platform supports several payment gateways, such as Apple Pay, Visa, Mastercard, Interac and other providers. 

What casino games are popular at bet365?

Bet365 has more than 200 games on its platform, many of which are the most popular hits on the market. The game selection includes video slots, popular table games, jackpots, slots, and live casino. Find out more about the bet365 games collection and software providers.

How do I deposit on bet365? 

To deposit money, go to the deposits section, click this option, and find your preferred payment method. Select your payment gateway, and then enter the amount you want to deposit. Confirm your details and click ‘Pay’. We run through the full list of accepted deposit payment methods in our payments section.

Is bet365 safe? 

Bet365 online casino is licensed and regulated by the Alcohol and Gaming Commission of Ontario. This means it is a 100% legit and safe online casino operating in Ontario. It also takes several steps to safeguard your security. This platform encrypts all data so that your personal and financial information doesn’t fall into the wrong hands. 

Does bet365 have a customer support department? 

Yes, it does. If you’re logged into your account, you can easily access the 24/7 live chat function. You can also access FAQs in the Help section, and email them on [email protected]. Read more about the bet365 customer support department in our review.

Does bet365 have games with live dealers?

Yes. Although the selection of live games is more limited that some of bet365’s competitors, players will still find a decent choice of popular live table and card games hosted by professional live dealers.

How quickly does the bet365 casino pay out?

Transaction processing times will vary depending on the player’s selected payment method. Some offer relatively speedy withdrawals of under 48 hours; others may take several business days to process. Find out more in our payments section, detailing all payments available at bet365.

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