JackpotCity casino Ontario review: 2023 overview
JackpotCity casino Ontario is an excellent choice for players who are looking for a diversity of payment options and a safe platform to play. But when it comes to the variety of slots and software, there’s room for improvement.
Time2play’s casino experts analyze the operator’s pros and cons in our 2023 JackpotCity casino review, from games and payments to security, support, and mobile usability.
Operator highlights
- Microgaming and NetEnt games
- Quick transactions and support
- Eight payment options
Pros and cons
- Massive progressive jackpots
- Excellent VIP program
- Multiple support channels
- Too few casino games
- Unintuitive user interface
- Only two software providers
General ratings
How we rate?
Our main score is the Expert Rating, which ranks casinos on over 60 criteria in seven different sections, including games, safety, usability, and more.
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What is our Playscore?
The Playscore represents the average rating according to top critic sites for a given gambling operator.
Learn moreGeneral info
| Launch date | 22/08/2022 |
| Company behind | Super Group |
Editor's note
This review is based on the operator’s current offer in Ontario, Canada. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.
JackpotCity casino in Canada: games
JackpotCity online casino offers Canadian gamblers more than 400 different types of casino games. You can choose from online slots, baccarat, roulette, video poker, video slots, and more. Primarily, slot games are provided by top-notch software providers such as Microgaming and NetEnt. Besides that, you can play live casino games that are also from Microgaming.
Also, the JackpotCity Ontario live casino experience will make you feel like you are gambling in a land-based casino. JackpotCity Canada website uses HD cameras allowing you to follow every move the dealer makes.
This site offers a wide variety of online slots, with over 200 JackpotCity slots available to choose from. A few of the JackpotCity slot games available are Arctic Magic, Thunderstruck II, and Arena of Gold, among others. Meanwhile, there are also 10+ progressive jackpot games and the best progressive slot game to play is the Mega Moolah Slot.
Furthermore, JackpotCity slots include classic three-reel slots. But that’s not all, you can play table games like blackjack, roulette, and video poker, among others. Also, JackpotCity online casino offers live dealer games. Licensing regulations and gambling restrictions in Ontario are a little stricter, sadly reducing the number of games on offer. As a result, you won’t see any bingo, keno, or scratch cards.
| Expert’s pick | 9 Masks of Fire |
| Slots total | 200+ |
| Popular slot | Starburst |
| Jackpots total | 10+ |
| Top jackpot | Mega Moolah |
| Table games total | 50+ |
| Popular table game | Atlantic City Blackjack |
During our JackpotCity casino review, we found that your latest games and most played are automatically saved in the casino lobby. Moreover, you can also play games in demo mode. It is an excellent option for players who want to try a new game without risking any funds.
Game types available
Games rating
- Can play games in demo mode
- High-quality games
- Top-tier jackpots
- Limited games on mobile
If you are looking for a casino with excellent slots on offer, then I highly recommend JackpotCity. Besides the slot games on offer, I also found that the casino offers an excellent set of jackpot games. When players join JackpotCity online casino Canada, they can experience a selection of games similar to other top Canadian sites, like Royal Vegas casino or bet365’s platform.
Now that you have signed up, you can start to enjoy your gameplay experience. I found that JackpotCity Ontario offers one of the best progressive jackpots and slots. The winnings from the JackpotCity progressive jackpot are often six-figures or more. As for the slot games, there are more than 200 slots and video slots that will keep bettors entertained.
I was ecstatic to see that the casino offers games in a demo mode. At this point, I must state that there aren’t many online casinos in Canada that assist new players in this manner. This is one of the primary reasons for JackpotCity’s high rating.
Similarly, the casino also offers various types of table games. It includes blackjack, roulette, and video poker. However, those were the only table games they offered. Moreover, there were no specialty games. But I do understand that with Ontario regulations, it may take some time before the casino can provide a wider range of games.
Still, with the number of games they offer, players will have a great time. Moreover, all the games are eCOGRA certified. As such, you can rest assured that the games are going to be fair and safe.
The only downside I could really find here was the rather limited live dealer selection. Of course, there are some options, but I’d have liked to see more diversity than I got. Other sites in Canada do this a lot better.
Overall, for this JackpotCity casino review, I found the casino games on offer are moderate. There are other casinos that offer better, like LeoVegas and PartyCasino, with 700+ game titles and a range of live dealer games. So, this is one aspect the casino has to improve. It must work with more software providers to offer more game titles.
Software providers at JackpotCity
All the games offered by the casino are provided by two top software providers: Microgaming and NetEnt, which are well known and create fair games. Moreover, the games provided by these providers use the Random Number Generator (RNG) technology.
The RNG ensures that the games are not biased in any way when playing on this online gambling site. This works in favour of both you and the casino itself, ensuring everyone has a good time online.
All the slots are powered by Microgaming and NetEnt, while for the live dealer games, it’s all Microgaming. The good news for all games is there’s a range of betting limits on offer. So, all Canadian players have access to dozens of tables with different bets, allowing them to select the game that best suits their gaming preferences.
Finally, JackpotCity’s leading mobile casino in Canada allows iPhone and iPad users to play their favourite games on their smartphones and tablets whenever and wherever they want. The casino software version includes most of the online casino as well as other classic games. All in all, JackpotCity’s success can be attributed to the software developed by the two game developers.
Software facts
| Most used | Microgaming |
| Total providers | 3 |
| Live providers | 1 |
| Bespoke software | Yes |
| Download | Yes |
Both live software providers are famous for developing sleek and immersive games. So, you can rest assured that the games will work smoothly and without any issues. Moreover, they will be fun and exciting to play.
This online casino is powered mainly by Microgaming and NetEnt. Unfortunately, we did not find other popular software providers like Evolution Gaming, Iron Dog Studios, Play’n Go, and more. Assuming JackpotCity partners with other software providers, its online gaming library is sure to increase rapidly.
Available software
Software rating
- Excellent production quality guaranteed
- Reputable software developers
- Only two software providers
I thought the fact that the casino was working with reputable providers was excellent. Partnering with Microgaming for their games gives them recognition and shows they are a legit casino. Moreover, the games offered by Microgaming run smoothly, so you won’t have to worry about glitches.
Besides that, for their slot games, they have also partnered with NetEnt. NetEnt provides fun and entertaining slots. But these two were the only software providers for all their slots, which was very disappointing. Additionally, only Microgaming offers live dealer games.
I found no games from other top software providers like BetSoft, Play’n GO, Evolution Gaming, and others. Hence, compared to different casinos in Canada, such as BetMGM or 888casino, JackpotCity casino falls far behind. These casinos offer games from 10+ software providers and more than 700+ game titles. Also, their live dealer games are from top providers like Evolution Gaming, Playtech, and others.
By not working with multiple software providers, I think the casino falls short. It needs some serious improvement in this area. The casino needs to understand the market and the players and ensure they meet their needs and preferences accordingly. But I do understand that due to Ontario’s regulations, it may take some time to add new software providers.
Overall, to entice players to join the casino, they should focus on partnering with multiple software providers. Only then will it be able to compete with the rest of the market. Therefore, I have scored the casino fairly low in this aspect. It needs more software providers to increase its online gaming library and attract players.
Payment methods
JackpotCity casino has just enough payments that players can choose from. Visa, Mastercard, Interac, iDebit, MuchBetter, and Apple Pay are just a few examples of the payment methods available on JackpotCity. However, apart from Paysafecard, all banking methods for making deposits can also be used for withdrawals.
The casino has a minimum deposit limit of C$10, while the minimum withdrawal amount is C$50. Moreover, JackpotCity casino uses SSL (Secure Sockets Layer) encryption technology. It means that any personal information, such as banking details, will always be safe and secure.
Moreover, the timeframe for withdrawals at the casino is between 24-72 hours. For all e-wallet, iDebit, and Interac transfers, you get your money within 24 hours. On the other hand, bank transfers and e-check transfers can take up to 72 hours. At the time of this review, JackpotCity casino doesn’t have a withdrawal limit.
However, before making any withdrawals, the casino requires you to complete KYC procedures to prevent fraud. For that, a copy of the player’s ID, as well as a recent utility bill must go through authentication before any withdrawal can be processed.
Payment facts
| No. of payments | 8 |
| Top payment | Interac |
| Minimum deposit | C$10 |
| Maximum deposit | C$25,000 |
| Minimum withdrawal | C$50 |
| Maximum withdrawal | C$10,000 |
| Average deposit time | Instant |
| Average withdrawal time | 48 – 72 hours |
| Average deposit fees | No fees |
| Average withdrawal fees | No fees |
The casino provides its customers with a wide range of online banking options. As all of the options are well-known providers, you can expect speedy and secure transactions across the board. There’s also a low minimum deposit in place.
The casino site offers eight banking options to its players. This is more than enough to give Canadians a good selection of options when it comes to transactions. And, some of these are actually Canadian-specific payment methods too.
Deposit methods
Withdrawal methods
Payments rating
- No deposit fees
- Minimum deposit of C$10
- Wide range of payment options
- Withdrawal and deposit limits
In my opinion, the casino has done an excellent job with its payment options. It offers players a variety of payment and deposit methods. Hence, players can immediately begin playing after depositing. What’s also great is that deposits are quick.
JackpotCity gives players the freedom of choice when it comes to payment options. It is a plus on their side since players get to make withdrawals and deposits at their convenience by using their preferred payment method.
I commend JackpotCity Canada for including one of the most prominent Canadian methods of payment which is Interac. Moreover, it is also notable that it has kept its deposit requirements low. By keeping the minimum deposit at C$10, it can cater to low-budget players.
User reviews on the banking methods are positive. How could they not be? The casino has methods such as Instadebit, Paysafecard, and eCheck. All three of them are highly secure payment methods. With the Paysafecard, you get an easy, prepaid solution while on the go.
The top payment methods are Interac and MuchBetter, which is the case for most casinos in Canada. There are no deposit fees which makes it even more convenient. Besides that, I found it excellent that they focused on player safety and have KYC requirements in place. Overall, I was satisfied with the casino’s payment methods.
Safety features
JackpotCity casino is licensed and regulated by the Alcohol and Gaming Commission of Ontario. Hence, it is a safe and legit casino. At the time of this review, we found the casino uses 128-bit encryption to protect players’ data from third-party access.
The casino also collects information about your employment status when you sign up. In addition, geolocation is also required to verify your location for device accessibility. The casino also has KYC verification in place. These procedures are very important to avoid serious issues such as money laundering or fraud.
The casino site also emphasizes responsible gambling. It displays your transaction history on your JackpotCity casino account. You can also take a self-assessment test. Additionally, total self-exclusion is available. Finally, there are personal limits that you can employ to stay within your budget.
Safety facts
| Auditing seals | eCOGRA |
| Responsible gaming seals | ConnexOntario |
| SSL encryption | 128-bit |
| 2-step authentication | Available |
| Ever blacklisted? | No |
| Licences | The Alcohol and Gaming Commission of Ontario |
| Company behind | Super Group |
| Personal loss limits | Available |
| Self-exclusion | Available |
| Cooling-off period | Available |
With the JackpotCity casino site, you can set a reminder for a reality check. Other safety measures adopted by the casino are the time-out period and a direct link to a gambling safety website on-site.
Licensed by
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The Alcohol and Gaming Commission of Ontario
Trusted by
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ConnexOntario
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Gamblers Anonymous
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Bet Blocker
Safety rating
- 128-bit SSL encryption
- Essential safety measures in place
- Self-exclusion and account limits offered
- No unique security features
Safety is a critical component of online casinos. Most people are afraid of identity theft or being scammed. As a result, playing in a safe and secure online casino platform is vital. JackpotCity always has the customer’s best interests at heart. They have a safe and secure platform that protects customers’ data and ensures their information is safe.
In my view, JackpotCity has not done its best to ensure that unique safe measures are in place. Only standard safety measures are in place. For me, they will have to do better to keep up with other casinos like LeoVegas, Caesars and BetMGM.
Highly rated casinos are licensed and regulated. It also applies to JackpotCity. Having licences from reputable bodies such as the Kahnawake Gaming Commission and the Malta Gaming Authority means that the casino values the safety of its players.
Data breaches and cyberattacks are common in casinos that are not well secured. With JackpotCity, you do not have to worry about these risks. The casino indicates on their website that they have maximum security to ensure your data is safe.
JackpotCity mobile casino: features
JackpotCity casino has a functioning mobile app. Furthermore, the JackpotCity casino app is compatible with iOS and Android devices. This means that you can get swift access to the site wherever you are and whenever you want.
You can get the mobile app from Google Play Store for Android users and Apple Store for iOS devices. In addition to the app, the casino also provides its users with browser access through the mobile site.
The casino games are designed to seamlessly adapt to your smartphone or tablet’s screen. Not only that, but the casino offers you the top games at JackpotCity. The game titles are the same as those present on the desktop version.
Aside from playing your favourite games, you can also make deposits and withdrawals. The casino app has impressive themes and games, as well as an excellent interface. Mobile navigation is also seamless, with an easily accessible search bar that allows you to quickly find your favourite games.
Mobile facts
| Native app | Yes |
| Mobile browser access | Google Chrome | Mozilla Firefox | Safari | Opera |
| Mobile games | 100+ |
| Top mobile game | Break Da Bank Again |
| Live mobile games | 20+ |
| Mobile UX | Good |
Over 100 games are available on the mobile version. Because it is an HTML5 browser-based application, the site can be accessed from any Android or iOS device. It has an excellent user experience and can be accessed across devices.
Play on these devices
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Android
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iOS
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Windows
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MacOS
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Linux
Mobile rating
- Mobile browser access
- User-friendly mobile interface
- Lack of games on mobile
Since most individuals are now using smartphones, there has been an increase in online games. Every industry is seeking to gain customers’ attention. But, in my view, JackpotCity has not done its best to do this.
For starters, the casino does not offer many game titles on the mobile version. I found that less than half the games were on offer here. That being said, it is still able to offer a user-friendly website with high mobile compatibility.
Among the top online casinos, I found that they support web-based browser access. Luckily, you can also find this at JackpotCity casino. To make it even more convenient, the JackpotCity casino app is downloadable across mobile devices (iOS and Android).
It does not matter where you are. You can play a relatively wide range of casino games. Game on the go with JackpotCity casino. The live casino is also accessible on mobile which was a major relief for me after the earlier mobile games disappointment.
The number of game titles offered on mobile by the casino is far from adequate. In my opinion, the casino can do far better in this area. But, besides that, everything else was perfect. From the customer support, banking options, to the user interface, everything worked well.
Customer support
To guide you in understanding and playing the games, the casino has a well-trained customer support team. The team helps you every step of the way as you play and use JackpotCity casino. In addition, they allow you to contact them anytime you have a query or concern.
If players have any concerns, the casino has several customer service channels. You can reach out through their email, telephone, and live chat. Moreover, support is available round the clock. So, if you have any queries, you can expect them to be answered instantly.
Besides the instant chat option, the casino offers phone support for its users. You can call 1.800.768.1946 for your queries. But if that does not suffice, you can also email them at [email protected]. Finally, players can always use the detailed FAQ page.
But if the FAQ section is not enough, players can contact live chat. You get top-notch assistance with any questions that you have, regardless of the communication method used. For live chat, the typical response time is within seconds. On the other hand, it requires one business day to get a reply to an email.
Support facts
| Customer support availability | 24/7 |
| Live chat | Yes |
| [email protected] | |
| Contact number | 1-800-768-1946 |
| On-page support | FAQs & help section |
The casino page has a support button at the bottom of the main page where you can get information on the casino features. There is also an FAQ section at the bottom of the website’s homepage. It is structured well enough to answer your basic questions.
Support rating
- On-page support
- 24/7 live chat
- Delayed email responses
- Help Portal frequently unavailable
I really liked that the casino offers round-the-clock support for its customers. What’s also commendable is that it provides all main channels of support — email, telephone, and live chat. As a result, it places JackpotCity at the very top.
Not many online gambling sites are able to provide all three customer support channels. Moreover, the casino ensures that there is always a customer service representative ready for solutions. The company also has quality customer service, making it stand out from the rest. Overall, rating for customer support is excellent.
Even so, no casino is perfect. I feel the turnaround time on customers’ responses could be faster. In some cases, I found reaching an agent through live chat took longer than half an hour. Hence, the casino can improve this particular service.
Moreover, there wasn’t a detailed enough FAQ page. The current FAQ page can answer basic questions. However, if any player is looking to join the casino, he won’t find detailed information on the FAQ page. I feel the casino could do better in this area as well. But, overall, customer support was the best feature of this casino.
Usability
On JackpotCity, in only a few clicks, you can complete the registration process. Besides that, the casino has an excellent filtering system that you can use to find any of your favourite games. It also has an attractive main page and navigating through it is relatively easy.
Usability facts
| Ease of navigation | Not intuitive |
| Game filters | Yes |
| Search function | yes |
| Loading speed | 0.6 |
| Web UX | Fair |
| Other products | Poker |
There is no search function on the casino’s main page. To access that, players will have to create an account and then log in to access it. At the same time, there are a few tabs on the main page. It includes casino games, table games, mobile casinos, promotions, banking, and more. You can read them to learn about what the casino has to offer.
Usability rating
- Decent filtering
- Search available after logging in
- Very text-heavy layout
When it comes to usability, JackpotCity casino is doing a decent job, but not outstanding. The online platform is easy to register with. It has fast withdrawals and a user-friendly platform that makes it easier for both novices and pros. You can access the games on a tablet, PC or mobile phone.
I feel the casino could use some improvement by including a search function for users before they sign up. Truly, I like the purple colour employed on the casino main page with a blend of white and black. It is very soothing and easy on the eyes.
Another feature that I liked is the detailed information you have access to before signing up. I think every casino should follow suit and add detailed information regarding the casino games on offer, banking options, and more. It will help players make a more informed decision on whether or not to join a particular casino.
Sadly, that’s where the pros end and the cons begin. There is virtually no useful information on the website that isn’t hidden somewhere behind walls of endless text. Want to see which games are on offer before signing up? Here, read this essay first. Need help? Oops, page not found. Want to contact us? Sure, but first click this link and… oops, page not found.
Unfortunately, many links I’ve followed were either down for maintenance, unavailable, or simply led to dead ends or the same text walls, which was frustrating to say the least. When my hand is forced to sign up without knowing what the casino offers, I can already tell that I won’t have a great time. Unfortunately, this and the aforementioned shortcomings are the reason why JackpotCity is far from my favourites in Ontario.
Expert’s verdict
No doubt, from our JackpotCity review, you will see that the casino is an excellent option in the Canadian gaming market. Also, it is suitable for any category of player. Whether the player is an expert or a novice, JackpotCity is a fun gaming site.
Excitingly, there is always something to suit your needs thanks to the user-friendly mobile site, the selection of more than 400 games, and the variety of payment options. Moreover, what stands out is the casino’s focus on responsible gambling and customer support.
However, there are some areas that the casino has to work on before it can become a top casino. Firstly, it needs to increase its game titles and work with more software providers. Moreover, it needs to also focus on mobile gaming. But, besides these two areas, the casino has done fairly well. And we recommend players from Ontario to join them.
FAQs
Is JackpotCity legal in Ontario?
Yes. If you are a resident of Ontario, you can play any casino game safely at JackpotCity. The casino has two other gaming licences – from the Malta Gaming Authority and the Kahnawake Gaming Commission. The casino has been in operation for more than 20 years in other jurisdictions, owned and operated by Cadtree Limited.
How long is withdrawal processing at JackpotCity?
How long it takes to cash out depends on your selected payment method. On average, withdrawal processing is between 24 and 72 hours, with e-wallets, iDebit, and Interac transfers generally falling under 24 hours. Bank transfers and eCheck are on the other side of the spectrum, clocking in at 72+ hours.
What kind of games can I play at JackpotCity in Ontario?
At JackpotCity Canada there are various types of online casino games, from slot games, jackpots, and video poker to live games and table games, the casino has got you covered. The operator is best suited for slot players, as the casino’s Ontario collection is powered by Microgaming and NetEnt, giving you access to hundreds of player-favourite slots, like Starburst and Mega Moolah. You can also become part of the loyalty program or VIP program with JackpotCity, earning loyalty points as you play.
Does JackpotCity offer progressive jackpot games?
Yes, JackpotCity offers several types of progressive jackpots for its players. A few of the progressive jackpots on this casino are Golf Factory and Jackpot Maple Moolah, among other progressive slot machines.
Who owns JackpotCity casino?
JackpotCity is owned and operated by Cadtree Limited, a subsidiary of Super Group. This Malta-based company is behind other renown casinos, like Ruby Fortune, Spin Casino, and Royal Vegas.
How do I contact JackpotCity’s support?
If you have any questions, need technical support, or want to enquire about the status of your withdrawal, your best bet is contacting live support via chat (available only to registered players). The casino offers a Help Portal and FAQ; unfortunately, at the time of this review both pages were frequently down for maintenance or unavailable entirely.
