Stardust casino review: Ontario 2024
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Best casino in your area
Stardust casino, previously known as CanPlay casino, was designed with Ontario players in mind. With over 600 games to choose from and 500+ slots, you’ll find a quality casino offering everything we, as players, are looking for.
The Stardust casino review will take you into this operator’s complete offerings, covering its games library, software providers, security measures, and more.
Pros and cons
- Easy and simple navigation
- Reputable payment solutions
- Good support, fast-paced
- Support tab not visible
- No phone-based support
- Long average payout times
General ratings
General info
| Launch date | 2022 |
| Company behind | Pala Interactive |
Best alternatives to Stardust
Editor's note
This review is based on the operator’s current offer in Ontario, Canada. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.
Expert verdict
To sum up, Stardust is great for desktops and laptops. However, its mobile version doesn’t have enough online casino games. Furthermore, you can’t see the Support tab on Stardust’s mobile website, which disappoints many gamblers.
What’s great is that this casino has a player-friendly design and a low minimum deposit. Stardust can better itself by partnering with reputable game providers, expanding its game catalogue, and signing up with a few more payment service companies.
Stardust can also improve itself by providing phone-based or live chat support on its platform. All in all, Stardust is an interesting gambling website to spend time on, and you can try its games today on your favourite device.
Games available at Stardust casino
Stardust casino Ontario offers an impressive selection of slots, table games, jackpots, and video poker games. In addition, Stardust casino features a Dragon Lounge section which provides several Asian-themed games. This feature is absent from many competing gambling websites available in Ontario.
Some games in the Dragon Lounge section include Fortune Coin, Lion Dance, and Dancing Drums Prosperity. Players can also enjoy up to ten video poker titles at Stardust casino, choosing from Deuces Wild, Jacks or Better, among other impressive titles.
The Table Games section of Stardust Ontario Casino features more than two dozen options, which include roulette, blackjack, and baccarat. You can also try Lightning Baccarat, VIP Blackjack, Roulette Live, and Ultimate Texas Hold’em at the Stardust casino.
This online casino offers an impressive array of slots and jackpots as well. Extra Chilli, Vegas Nights, Cleopatra, and Divine Fortune are a few titles worth trying. The last-mentioned title, Divine Fortune, has several special features, including Wilds and progressive jackpots.
Game facts
| Category | Facts |
|---|---|
| Expert’s pick | Cleopatra |
| Slots total | 510+ |
| Popular slot | Starburst |
| Jackpots total | 8 |
| Top jackpot | Divine Fortune |
| Table games total | 47 |
| Popular table game | Blackjack Classic |
| Live games total | 116 |
| Most streamed | Bac Bo Live |
One downside to note; I noticed that Stardust does not offer demo games. This can be an issue for players who often like to try a game before they pay to play.
Game types available
Games rating
- 510+ library of slots
- Over 40 table games
- 5+ video poker titles
- Few jackpots available
There are several reasons I awarded Stardust casino 70/100. Firtly, I have come across many Ontario casinos offering more than 1,000 games, e.g. LeoVegas have 3,000+ games to choose from. Most players, myself included, want the option of a wide range of games. Stardust is sitting on the lower end of the scale with 650+ games in their offering and even less on mobile.
Secondly, the lack of free play options. I don’t know about you, but I like to test out a game before depositing. It gives me a feel for what I should look out for and I can see if I like the interface. Unfortunately there is no free play option on the Stardust casino site. I also couldn’t find any information regarding betting limits in this online casino.
Thirdly, the jackpot offering. Stardust have less than 10 jackpots in their library and no progressive jackpots, like the classic Mega Moolah. This may not be as big an issue for other players but I was not impressed as these games are my go-to.
Finally, they don’t have any Pragmatic Play titles. I like Pragmatic’s gameplay, they’ve been around for a long time and they know how to make great games.
This may seem negative, but I did enjoy playing at Stardust overall. They have a decent live casino section, stocking 88 games. They also have great game themes on offer with a healthy combination of history, mythology, and adventure-based titles. All these titles have superb storylines, animation, and soundtracks. Fans of Asian-themed games would like Stardust casino for a particular reason — its Dragon Lounge feature.
Stardust casino Ontario: software providers
Stardust has partnered with several leading software providers, such as Microgaming, NetEnt, and Big Time Gaming. Other iGaming providers of the Stardust casino app in Ontario are NYX, WMS, Rabcat, and Stormcraft.
While Stardust lean heavily on Microgaming for their games library, they have selected a broad range of games. You will find the most well-known titles next to some lesser known options.
Due to the range of providers at this online casino, players can access a good selection of new and classic games. Stardust casino also has some jackpot games, like Divine Fortune from NetEnt.
Software facts
| Category | Facts |
|---|---|
| Most used | Microgaming |
| Total providers | 10+ |
| Live providers | 1 |
| Bespoke software | No |
| Download | No |
Stardust casino also has an impressive selection of titles from Big Time Gaming. This software provider is known for its Megaways-based slots and is part of the SoftGamings Group. An explanation for the quality live casino section on Stardust can be found in their partnership with Evolution. Over the years, Evolution has become the name in live casino offerings. Stardust casinos is showcasing their offerings.
Available software
Software rating
- Top-quality software providers
- 10+ software providers
- Live games by Evolution software
- No unique Stardust software
Stardust can improve its games library by adding more software providers. I noticed some major software providers missing; I couldn’t locate Playtech, Playson, Betsoft and some others.
One feature I like is when you can filter the games list by software provider. I like to play with a specific provider sometimes and this filter allows me to find new games from them. This is unfortunately missing from the Stardust casino app.
I do like the selection of games on Stardust casino. It hasn’t just gone for the easy option and selected the top ten from each provider. They have taken the time to choose a wide range of games.
Stardust casino stocks an impressive number of titles from Microgaming and NetEnt, two of the leading gaming providers in the world. You can find some gems.
Payment methods
Currently, Stardust online casino supports seven payment methods. The minimum deposit for these methods is C$10.
If you are depositing via Interac, please note that currently, only three banks support this payment method. TD Canada Trust Bank, RBC, and First Nations Bank of Canada.
Stardust casino can limit deposits if you use Instadebit for the first time. Over a period, the casino will relax this limit depending on your transaction history.
Funds must be withdrawn with the same deposit method. Moreover, the casino will ask you to verify your identity if your withdrawal request exceeds C$2,000.
Payment facts
| Category | Facts |
|---|---|
| No. of payments | 7 |
| Top payment | InstaDebit |
| Minimum deposit | C$10 |
| Maximum deposit | C$10,000 |
| Minimum withdrawal | N/A |
| Maximum withdrawal | C$10,000 |
| Average deposit time | Instant |
| Average withdrawal time | 1-3 business days |
| Average deposit fees | No fees |
| Average withdrawal fees | No fees |
Some Stardust withdrawals can take up to seven business days to process. However, this process may take longer if you haven’t tendered your identification documents at the casino. The site does not stipulate the minimum withdrawal amount and direct bank transfer is unavailable. If you withdraw a sum of money five times or more than your lifetime deposits, this casino will scrutinize your gambling history.
Deposit methods
Withdrawal methods
Payments rating
- 5+ payment methods
- Deposits are instant
- Low min. deposit
- Long payout time
I was disappointed with Stardust’s limited payment channels. There are no crypto options. I don’t see PayPal, and there is no sign of ecoPayz either. These providers are expected at Canadian online casinos. I would find it much easier to deposit if they had more eWallet options.
One thing I noted, is that Stardust casino doesn’t declare its payment processing charges. Something for you to check with their customer support before depositing your preferred payment method.
In my opinion, if Stardust works on these shortcomings, they will attract more players.
In the meantime, players are attracted to this platform for the C$10 minimum deposit and C$10,000 daily withdrawal limit. I haven’t reviewed many online casinos in Canada providing this kind of withdrawal limit.
Stardust Ontario casino: safety features
Stardust casino’s legal licence was issued by iGaming Ontario. Stardust is also available under the CanPlay casino brand in other Canadian provinces. It is safe to play on its platform. This casino does not allow Canadian players under 19 to join its website and promotes several safe gambling practices.
You can find a number of Responsible Gaming tools on this site. Stardust understands that sometimes players need a little help controlling their gambling, so it works with ConnexOntario to provide additional help.
Players will find tools such as bet limit, loss limit, cool off, and self-exclusion to help them manage their gaming. The customer support team is also on hand to assist them.
Safety facts
| Category | Facts |
|---|---|
| Auditing seals | N/A |
| Responsible gaming seals | ConnexOntario, RGC, CAMH |
| SSL encryption | 2048-bit RSA key |
| Two-factor authentication | No |
| Ever blacklisted? | No |
| Licences | The Alcohol and Gaming Commission of Ontario |
| Company behind | Pala Interactive |
| Personal loss limits | Available |
| Self-exclusion | Available |
| Cooling-off period | Available |
The Stardust platform encrypts its data to protect online transactions. This online casino also has a detailed Privacy Policy that explains how your data and other information are handled.
Licensed by
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The Alcohol and Gaming Commission of Ontario
Trusted by
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ConnexOntario
-
RGC (Responsible Gambling Council)
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CAMH (The Centre for Addiction and Mental Health)
Safety rating
- Stardust encrypts its data
- Self-exclusion available
- Limit restriction tool available
- No two-step authentication
In my opinion, Stardust is a safe gambling website. It is a licenced online casino and always encrypts customer data. That means that the data can’t be used if it is intercepted.
This casino doesn’t allow people under 19 to play and has instituted several safe gambling practices. All these things have persuaded me to award 83/100 on safety.
However, a few issues remain, and Stardust can improve by implementing these recommendations. The Stardust website should partner with a few more organizations to provide safe gambling advice to its players. I would also like to see a few links on their homepage to set up deposit and loss limits.
Stardust casino app: mobile features
Canadian players can access the Stardust mobile app on iPhone and Android devices. You can launch the Stardust casino site on your smartphone browser. However, you can also download the app from the app stores.
The Stardust app looks like the desktop version. On both, players will find all the game categories at the top of the screen. They can also use the seach bar at the top of the homepage to specific games.
Mobile facts
| Category | Facts |
|---|---|
| Native app | iOS and Android |
| Mobile browser access | Google Chrome | Mozilla Firefox | Safari | Opera |
| Mobile games | 550+ |
| Top mobile game | Starburst |
| Live mobile games | 80+ |
| Mobile UX | Good |
All game titles fit perfectly on the screen, and you can easily see all the game features. The app is optimized to run on mobile, so the site provides a smooth user experience.
Play on these devices
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Android
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iOS
-
Windows
-
MacOS
Mobile rating
- Fast loading speed
- Clean mobile user interface
- iOS and Android compatible
- No filter options available
There is little doubt that Stardust has a good-looking mobile website and app. However, I noticed a few deficiencies the mobile interface.
The Stardust site has fewer slot titles on its mobile site than on the desktop platform. This may disappoint players coming from the desktop site to mobile.
To be fair, I have played at several other casinos in Ontario and they often have fewer slots on their mobile apps. It all boils down to device compatibility.
I found all the titles on Stardust’s mobile app and site loaded quickly and without glitches. These things go a long way to deliver a superior gambling experience to players.
So, here’s my major recommendation for Stardust . To be counted as a leader in the Canadian market, they should keep adding new game titles to their mobile site and app.
Customer support
Stardust casino has a detailed knowledge base section that contains brief but useful articles on deposits and withdrawals, geolocation, response times, and more. You will also find a short guide on complaint resolution in this section.
Players can chat with a customer agent by clicking the Live Chat window icon. However, this window isn’t readily visible, and players have to click the “customer care and dispute resolution link” in the privacy policy section to access this page.
Alternatively, players can submit an email via a form embedded within the website. The link to this online form is provided at the bottom of the knowledge base page.
It is possible to send a complaint by email. The knowledge base section is available 24/7, while support staff respond to all emails within four hours on average.
Support facts
| Category | Facts |
|---|---|
| Customer Support Availability | 24/7 |
| Live chat | Yes |
| [email protected] | |
| Contact number | N/A |
| On-page support | Help section |
Live chat isn’t available 24/7, but agents will respond to your message quickly when available. At the moment, Stardust doesn’t offer phone-based support.
Support rating
- Knowledgeable agents
- Good FAQs
- Email support available
- No phone support
Stardust casino offers a decent support. But, I found a few things lacking. For instance, the chat window isn’t available 24/7. This can be an issue if for players if they are gambling at later hours.
Similarly, they do not offer phone-based support. This means if you have an issue that needs to be resolved immediately, sometimes, you will need to wait for a response.
All in all, I found Stardust performed well in the Support department. I can say confidently that the agents of this website are helpful and courteous. Most importantly, this casino site has a dedicated email address for complaint resolution, and I’m impressed with this feature.
Usability
The Stardust site is easy to navigate. All the information is well-organized and laid out in a convenient pattern. Moreover, you can easily locate your favourite slot titles, jackpots, and others with the search bar. You will find several useful links at the bottom of the home page, such as Responsible Gambling and Privacy Policy.
Stardust has a player-friendly layout and colour palette. The fonts are reader-friendly and big enough to be very legible. Interestingly, there are only 3-4 colours on the Stardust site, which helps players to focus on the games.
Usability facts
| Category | Facts |
|---|---|
| Ease of navigation | Excellent navigation |
| Game filters | No |
| Search function | Yes |
| Loading speed | 0.9 sec. |
| Web UX | Good |
The Stardust casino site retains the same colour palette and navigation across its desktop version and apps. This means players can move seamlessly between their devices when on the move.
Usability rating
- Easy site navigation
- Fast loading speed
- Casino games in categories
- No filters available
I am not very impressed with this site’s usability, so I awarded 75/100 on the usability score. For example, why did Stardust developers hide the support function in the privacy policy section?
I’m also concerned about the total absence of the support link on Stardust casino’s mobile site. On the other hand, competitors such as BetMGM and Caesars display their Support and Chat buttons on the home page.
That said, this Ontario gambling site’s design is elegant and straightforward. It is a plus that there aren’t too many colours on the platform. I’m glad the site’s developers took great care to offer a simple user interface (UI), thus improving user experience (UX).
While reviewing this casino, I saw several useful links at the bottom of the casino home page, but I felt they could be more prominent. To summarize, Stardust has decent usability but leaves much room for improvement.
Stardust review
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