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Unbiased 2024 PointsBet casino Ontario review

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91/100 Expert Rating by Elena I.
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When it comes to great online casinos in Canada, many fingers point at PointsBet – and ours do too. Find out about every brownie point this operator scored in our expert PointsBet casino Ontario review.

We’ll look at the pros like secure banking methods, top-tier user interface and excellent support, to cons like the small games portfolio and lack of software providers.

Pros and cons

  • Great user interface design
  • Easy-to-find and quick support
  • Free transactions
  • Slow website loading
  • Small game selection
  • No loyalty scheme

General ratings

91 / 100 Expert Rating by Elena I
93Games rating
90Software rating
80Payments rating
90Safety rating
95Mobile rating
94Support rating
93Usability rating
How we rate?
96% Playscore based on 2 critics

General info

Launch date 2022
Company behind PointsBet Holdings Limited

Best alternatives to PointsBet casino

Most trusted online casino
Best gamified casino experience
Great for progressive jackpots

Editor's note

This review is based on the operator’s current offer in Ontario, Canada. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.

Expert verdict

There’s no doubt that the PointsBet Ontario casino has a lot of potential despite being new. Because of the success of their online sports betting, the online casino is expected to grow and dominate the online casino world in Ontario. With superior security and a good number of game providers, users will to have an enjoyable experience. 

To finish this PointsBet Casino review, it’s important to remember that, even though they have an excellent reputation as an online sports betting site, they still have a lot to improve on the casino side. Online casino customers are used to a wide variety of games to choose from, and PointsBet’s small game collection is one of its biggest drawbacks. 

That being said, PointsBet takes the best of their online sportsbook offers and applies these to the online casino. From responsible gambling tools to excellent customer support, you won’t be lacking when it comes to a great experience as their customer. Just make sure you take the time to pick the best titles to play from their small game catalogue. 

PointsBet casino games 

The range of games is not as big as other online casinos. There are currently only 60 or so online slots and about 5 table games, albeit several different tables for you to choose from (unlike their competitors who have thousands of games). Both the PointsBet casino app and the desktop site have the same offerings. 

There are popular online slots from 3 of the best gambling software providers in the world, such as IGT, Bally and NetEnt. In addition, players can choose from 8 exciting online live dealer games supplied by Evolution Gaming, a world leader in live casino games. 

Other than the PointsBet casino slots, the video poker selection is made up of 6 variations of the game and includes Five Play, Triple Play and Ten Play Draw poker. Table games, of course, are also available, as any modern casino that’s serious about attracting players will have. Expect to find games like online poker, craps, roulette, blackjack and more. 

Despite being small in terms of the number of games on the site, you can expect high-quality selections. As with most online casino sites in Canada, there’s a heavy bias towards PointsBet casino slots in terms of the number of online games available. But, you can expect more slots to be added in future. 

Game facts

CategoryDetails
Expert’s pickWheel of Fortune
Slots45
Popular SlotLucky Larry Lobstermania 2
JackpotsN/A
Top jackpotN/A
Table Games10
Popular table gameTriple Play Draw Poker
Live Games8
Most streamedInfinite Blackjack
Average RTP95.00%
Demo-play availabilityYes

Since PointsBet started off as a sportsbook, they are new to the casino side of things and so, have a small selection of games. But, after you read this PointsBet casino review, these numbers may have increased. The focus, for now, is on top-quality online games from the best providers around. 

Games rating

93/100 Well-designed casino, but the lack of game variety lets it down
  • Live games with unlimited seats
  • High-RTP games
  • User-friendly app
  • No casino loyalty program
  • Small selection of games

To start off, the lack of casino game variety is very disappointing. Having only a few dozen games just doesn’t cut it if PointsBet Casino in Ontario wants their platform to get more players. I mean, other casinos created by sportsbook platforms, such as DraftKings and 888 casino have up to 1000 slot games! 

But I must say, the quality of the games is quite impressive. International favourites such as Wheel of Fortune Megaways, Gonzo’s Quest and Wild Fury are available, and I find this quite comforting. I look forward to seeing more providers added so that we can enjoy Novomatic’s Book of Ra and Microgaming’s Mega Moolah. 

I’m generally not a big fan of video poker, but I gave a few games a try for the sake of this PointsBet Casino review. The Game King video poker series from IGT seemed like a good place to start. I played the Jacks or Better game in demo mode, but it wasn’t anything very exciting for me. 

There are a few table games, with a few dozen tables you can play the games at. I’m a big lover of the classics, so it’s comforting to see online roulette and baccarat. However, there aren’t many variations of these to try — only one online roulette version, one baccarat title and two blackjack options. 

For fans of Live Dealer games, I have some very good news for you. Evolution Gaming’s Live American Roulette, Live American Auto-Roulette, Live Blackjack, Ultimate Texas Hold’em, Infinite Blackjack and Live Speed Baccarat are available. I loved being able to get a piece of the action with different players on the Infinite Blackjack table. 

For the best experience, I believe in trying out a game before placing real money bets on it. Fortunately, most of the online slots and video poker games have a demo mode version. For obvious reasons, I couldn’t try out the live dealer games for free. 

It’s no secret that PointsBet could do more in terms of giving a wider variety of online games for players. The reliance on the reputation of their sportsbook is probably the only reason they have however many casino players on their site. Let’s see what else the casino has on offer in the rest of this PointsBet casino review. 

Casino game software providers 

Well-renowned software providers IGT, NetEnt, Evolution Gaming and Bally are currently available at PointsBet casino in Canada. Though they are providing a small range of online games, they are still some of the leading online providers in the world. The slots are handled by IGT, NetEnt and Bally, while the Pointsbet live casino is taken care of by Evolution Gaming. 

IGT’s Wheel of Fortune Megaways is one of the most popular slot games in the world, and you can find it at PointsBet Casino. Also, popular are Evolution Gaming’s Live Table games which have 24/7 live streaming from their state-of-the-art studios. 

PointsBet also has an app that supports these online software providers’ games. Mobile-friendly gaming is possible when you download the PointsBet app from the Google Play Store or Apple Store. The experience has been designed to be exactly like the PointsBet casino website. 

Because of the diversity of its customer base, PointsBet’s app and website have been designed to operate optimally on any device and operating system. Supported platforms include Android phones, BlackBerry, Desktop, iOS devices like iPhone and Mac as well as Windows devices. 

Software facts

CategoryDetails
Most popular slot softwareIGT
Number of software providers4
Live providers1
Most popular live softwareEvolution
Bespoke softwareNo
Download required?No

There are only 4 providers on the PointsBet Casino site, but these providers have a solid reputation in the industry. All the top online and physical casinos in the world work with them. It also adds to the trustworthiness of this very new PointsBet Casino. 

PointsBet’s software providers are probably some of the best in the world. So, because of this, they make up for the small number of games they have on the site. However, exclusive games and continued growth in the number of titles are expected in the near future. 

Available software

Software rating

90/100 Great providers, but too few games to choose from
  • Some leading software providers
  • Good quality games
  • Varied video poker titles
  • Too few suppliers
  • No bespoke software

I won’t lie, it’s comforting seeing familiar, big software providers, at this new casino. But I’m used to seeing a much longer list than the one at PointsBet Casino. Missing are providers like Betsoft, Yggdrasil, Realtime Gaming, Microgaming and so on. 

This makes me feel less confident that PointsBet can fully satisfy my gaming needs, especially for someone who loves table games. But let’s start with the slot game software providers. IGT is probably the most exciting provider on the list. They are well known for making games for both online and physical casinos. 

At PointsBet, the IGT list of online games includes Baywatch. Siberian Storm, Da Vinci Diamonds, Golden Goddess and Lobstermania. These games have an RTP of between 94.94% to 93.67%, so not great. This is quite disappointing when you compare to Playtech’s Ugga Bugga which has an RTP of 99.07% RTP. 

In terms of Live Games, Evolution Gaming is the sole online software provider. Some of the games available are Live Speed Baccarat, Live Blackjack, Live American Roulette, Live Three Card Poker, Live Lightning Roulette and Dream Catcher. Evolution’s Infinite Blackjack is my favourite, mostly because of its unlimited seating option. 

While these little tastes of quality casino games are great, PointsBet Casino will need to quickly expand its list of software providers if it wants the casino to be as big as the sportsbook and to compete with the likes of ComeOn and SlotsMagic. For now, I’ll have to make do with the small list, or simply go to another casino with more choices for players.

PointsBet casino payment options 

Because PointsBet uses the same software as the sportsbook, you’re assured of a safe and secure experience at the casino. It’s fully licensed to operate in Ontario by the Alcohol and Gaming Commission of Ontario, which means it’s regulated to ensure fair treatment. 

There are 6 online deposit methods available and the transactions are free (at least on the casino side of things). Your bank or financial provider may have their own fees you should be aware of. For online withdrawals, you’ll have 3 options for you to choose from. 

With regards to online deposits, you can use debit and credit cards from Visa and Mastercard, as well as e-wallets like PayPal. You’ll also have options like e-checks and bank transfers, but these can take up to 24 hours before they reflect in your account. 

On the other hand, online withdrawals exclude payouts onto cards. So, this narrows down your options to online banking, PayPal and e-check. All of these options can take a few days to complete. PayPal and e-check take 1–2 days, while online banking can take up to 5 days.

Payment facts

CategoryDetails
Number of payment methods5
Top paymentPayPal
Minimum depositC$5
Maximum depositN/A
Minimum withdrawalC$5
Maximum withdrawalN/A
Average deposit timeInstant
Average withdrawal time24 48 hours
Deposit feesNo fees
Withdrawal feesNo fees

There is also the option to make a deposit via PayNearMe. This is a payment method you can make at specific retailers in Ontario. One needs to physically go there, but once the payment is made, it will instantly reflect in your casino account. 

As the casino grows, more online payment options are likely to be added. For now, these options work well because most of them are instant, which is great for anyone ready to start playing. Also, these are secure payment options, which gives players peace of mind. 

Deposit methods

Withdrawal methods

Payments rating

80/100 A good range of commonly used payment methods
  • Instant payments for deposits
  • Low minimum deposits
  • Fast withdrawals
  • Up to 5 days for withdrawals
  • Limited withdrawal options

For me, payment methods need to be simple and reliable. This means simple debit and credit card payment options are always welcome. It’s fast, easy and works just like making any other online payment. So PointsBet casino gets a big tick from me on this part. 

The withdrawal side of things is not too bad either. It’s unfortunate that they don’t pay out onto your bank cards, but this is common across many casinos. It’d give them a great USP if they did, though. For now, PayPal seems like the most convenient online payment method. 

It’s a pity that there aren’t more e-wallet options such as Neteller and Skrill. These work just like PayPal does, so it shouldn’t be a big problem for PointsBet to add these. Their competitors such as PartyCasino have options like PaySafeCard available. 

The site is a bit cagey about the maximum deposits and maximum withdrawal amounts. But, if you contact the customer support team, they’ll be able to help you. After all, why wouldn’t a big brand like PointsBet not accommodate a high-roller? 

So, it’s clear that there are some great online payment options available at the PointsBet Casino. But there could be more that are just as convenient and safe. I love having options, and being able to accommodate them goes a long way. 

PointsBet safety features 

The PointsBet Casino is officially licensed and regulated by the Alcohol and Gaming Commission of Ontario. It is also featured on the Ontario iGaming site, which lists all online casinos allowed to operate in the Canadian state. These seals of approval are a good first step in keeping you safe. 

Your sensitive data, such as your email, ID and so on, as well as your banking details, are kept safe by 128-bit SSL encryption. All financial transactions are also kept safe using the latest encryption technology. This ensures that there’s no interception of details when the payments get processed. 

In addition, since the casino is an extension of the well-established sportsbook, you know you’re in safe hands. A good reputation goes a long way when it comes to getting people to trust you, especially when it comes to online gaming with real money. 

Safety facts

CategoryDetails
Auditing sealsN/A
Responsible gaming sealsConnexOntario, RGC, CAMH, GamTalk
SSL encryption128-bit
Two-factor authenticationYes
Ever blacklisted?No
LicencesThe Alcohol and Gaming Commission of Ontario
Company behindPointsBet Holdings Limited
Deposit, wager, time, and loss limitsAll available
Self-exclusionAvailable
Cooling-off periodAvailable

The casino’s security features extend to both the desktop and mobile app. You can be assured of a safe online gaming experience without worrying about the safety of your details. The robust privacy policy gives you full details on how they keep your information safe and what they do with it if you delete your account. 

Licensed by

  • The Alcohol and Gaming Commission of Ontario

Trusted by

  • ConnexOntario
  • responsible gambling foundation logo
    RGC (Responsible Gambling Council)
  • camh logo
    CAMH (The Centre for Addiction and Mental Health)
  • gamtalk logo
    GamTalk

Safety rating

90/100 Fully licensed and trustworthy
  • Self-exclusion features
  • The latest encryption technology
  • Transparent Privacy Policy
  • Still very new

We all know that licensing and regulation are crucial for online gambling. Fortunately, PointsBet Casino ticks all these boxes. Beyond just checking the licensing information at the footer of the page, I also visited the Alcohol and Gaming Commission of Ontario and iGaming Ontario to double-check the details. 

Also, very impressive is the player protection side of things. This goes beyond the robust encryption software. PointsBet offers two-factor authentication to help you protect your account. As annoying as it might be, it’s actually an excellent idea to enable this. 

The Play Protection section of the site gives some practical information on how to protect your online account. This includes tips like regularly checking your transaction history and game history, how to file a complaint and how to contact PointsBet if you suspect fraudulent activities. 

Furthermore, giving the player the tools they need to manage their betting is great. I especially love the time limits on online gambling. You can set how long you want to be on the site for in order to control how much time you spend gambling. 

Mobile app features 

The PointsBet mobile app is one of the best around. It took the best parts of the sportsbook and adapted these for the casino. All the features you’ll find on the website are also available, which is very convenient for online players. 

Available for download on the Google Play Store and Apple Store, the PointsBet App features the latest software technology for modern smartphones. It was released in July 2021 and has over 5,000 downloads on Google Play Store. For iOS users, the app is only 93MB. 

You can gamble with real money and play slots and table games. The experience on the app is just as exciting and the best part is, you can play while on the go. Download some of the games in demo mode and even ply while offline. 

If you don’t want to download the app, you can simply go to the main site via your phone or tablet. The website is mobile responsive, which means it automatically adjusts to give you a good mobile experience. All the games and other functions will be available for you. 

You need to be able to prove that you’re located in Ontario in order to access the PointsBet mobile app. Your phone’s geolocation software is used to verify where you are when you create your account. You need to enable this before you can pace any real money bets on PointsBet. 

Play on these devices

  • Android
  • iOS
  • Windows
  • MacOS
  • Linux

Mobile rating

95/100 Customer-centric app
  • All desktop games available
  • Responsible gaming features
  • Optimised for Android and iOS
  • Few thousand downloads
  • Small number of available games

When you play at a Pointsbet casino on your mobile, it is totally different to using the desktop version. Firstly, there is the issue of the smaller screen on your phone. But, PointsBet’s developers have made use to make the experience just as pleasant as the website version. 

Adopting the look and feel of the main site gives me the reassurance I need that I’ve downloaded the right app. The online navigation options are the same, with the deposit button very prominent. This makes finding what I’m looking for a lot easier. 

One thing that game me pause is the fact that there are only 5,000 downloads of the PointsBet casino app on Google Play Store. Granted, the casino is still new, but the more downloads an app has, the more trustworthy it seems. Hopefully PointsBet works harder to encourage downloads. 

Again, just like the website version, there aren’t a lot of options when it comes to online game selection. You can forget about the live game offerings for now — you’ll have to stick to the many variations of video slots and other table games. 

I didn’t have to create a new account when I downloaded the app. Instead, I simply used the desktop log-ins. Because I’d enable two-factor authentication, I had to use an additional code to log in. It wasn’t too hectic. Within a few minutes, I had access to my account. 

PointsBet customer support

A crucial part of online gaming is having reliable online customer support. This is a lifeline for many gamblers if something goes wrong. The online casino world is unlike a physical casino where you can just find a manager to talk to. 

PointsBet Casino has made it as easy as possible for customers to get help when they need it. With a number of online contact options available to you, you can expect quick responses from the well-trained customer support team at PointsBet Casino. 

You have three options when it comes to getting in touch with them: email, live chat and phone, so just pick what’s most comfortable for you. Some people prefer to speak to someone, and so, they can give them a call. 

If you’re comfortable with texting, the live chat option is great. You can even send them screenshots of the problems you’re experiencing. Emails are also a good option if you’re not in a hurry to get a response. All online options are available 24/7. 

Support facts

CategoryDetails
Customer support availability 24/7
Live chatYes
Email[email protected]
Contact number1-833-441-1940
On-page supportFAQ and Live Chat

The Facebook and Twitter social media accounts are another good option to contact customer support. Sending a DM (or inbox message) will also get you assistance from the customer support team. Also, remember to check the FAQ section for quick answers to common queries. 

Support rating

94/100 Responsive and helpful
  • Multiple contact options
  • Generally quick responses
  • Inconsistent waiting times
  • FAQs focused on sports

Right, I believe an online casino’s customer support is one of the most important aspects of the site experience. PointsBet Casino’s customer service does not disappoint. It’s probably the same team that works on the sportsbook, so it makes sense that they’d be responsive and helpful. 

When I called the number, there was a bit of a long waiting period before I got to speak to someone, but they were very helpful. I get nervous about speaking to someone on the phone, but they made me feel comfortable with their verification questions to make sure I was the owner of the account I called about. 

The Live Chat was also great. Since it is an on-platform form of communication, it’s quick and easy to get help. When I sent my message, I was a bit annoyed that a bot was the first thing to get back to me, but in less than a second “Randy” was ready to help me. 

Then there’s the email option. I’m not sure why anyone would choose it over the Live Chat, but it’s there if you need it. Maybe if you have a long story to tell about a problem you’ve had for a while, you’ll be willing to wait for the “up to 24 hours” to get a response. 

Site and mobile usability 

The ability to navigate a site with ease is crucial for customer satisfaction. If you’re frustrated, you’ll simply go elsewhere. PointsBet Casino has taken the time to take the best of their sportsbook’s design and functionality and applied this to the casino. 

PointsBet casino mobile screenshot

Usability facts

CategoryDetails
Mobile appYes
Mobile games availabilityFull suite
Ease of navigation Quick navigation
Game filtersSlots, Table Games, Video Poker
Search functionSite-wide search
Loading speedFast
UX and UI rating Good
Other productsSports | eSports

The Live Dealer games are a prominent feature. On the app, so if you’re a fan of these, it’s easy to find them. The featured online games make it easy for you to find the most popular slots out of their small range. 

Usability rating

93/100 Easy to navigate, but can be a bit slow
  • Useful search function
  • Quick sign-up process
  • Featured games filtering
  • Filtering too generic
  • Sportsbook takes priority

Let’s start at the very beginning. Signing up is super easy on PointsBet Casino. There are only two steps to creating your online account. The first is a page with 3 fields for your first name, last name and email. On the next page, expect to provide a password and to verify your age via a government-issued ID. 

I noticed that when you sign up, you’re actually registering for both the PointsBet sportsbook and the casino. This can get confusing for someone who is only there to play online slots and table games. It might also distract them from focusing on the new casino once they log in. It’s not uncommon among the competition, even LeoVegas offers sports in tandem with casino… but sometimes we just want to play some slots and that’s why I prefer casinos like PlayOJO

Anyway, when it comes actually to finding what you’re looking for, it’s very easy. This is likely because there are so few games to choose from on the site. Whether you use the search function to find a specific game name, or you literally scroll through the list, you’ll be playing within a few seconds. 

Since a lot of their UX is based on the Pointbet sportsbook, you’re assured of a smooth process as you navigate around the Pointsbet website. That’s the big pro. The big con, on the other hand, is that the sportsbook takes priority on the Pointsbet website, so the online casino feels like an after-thought for them. 

FAQs

Is PointsBet Casino worth it?

Despite a small number of games for you to choose from, Pointsbet Casino is worth it. It rides off the good reputation of the PointsBet sportsbook, so you’re assured of a great online gambling experience. However, be aware that there is a small catalogue of online games. Less than 70. But this is expected to rise in the coming months. The quality of those games, however, is some of the best. Expect to see top titles from leading online software providers. 

Is PointsBet Casino legal in Canada?

Residents over the age of 19 are allowed to gamble on PointsBet Casino in Ontario, Canada. This is the only state that currently allows PointsBet to operate legally in the country. The Alcohol and Gaming Commission of Ontario issues licenses and regulates this and other casinos in the state. In addition, PointsBet is a member of the Ontario iGaming regulators. To verify this information, you can check their online licensing information on the footer of the PointsBet page. 

How long does PointsBet take to payout?

It can take between 1 to 5 business days to get your cash when you make an online withdrawal from PointsBet Casino. The length of time depends on the withdrawal method you chose. The shortest waiting period is for payments made to PayPal or via e-check. These can take 1 to 2 business days. Online bank transfers, though take much longer. You might end up waiting up to 5 business days before you get your payouts from the online casino. 

Are there a lot of games on PointsBet Casino?

Unfortunately, when you compare PointsBet to other online casinos, their range of games is very disappointing. They only have about 60 games in total. This number includes only 5 live dealer games and a few table game titles. Bigger online casinos will have thousands of slots and hundreds of table games waiting for you. The only saving grace PointsBet has is that the games they do have are from leading software providers. 

Can I play PointsBet Casino on my phone?

Yes, you can download the PointsBet mobile app onto your phone and play from there. It’s available for Android and iOS users and can be downloaded from the respective app store. Alternatively, you don’t have to download the Pointsbet casino app. You can go to your phone’s browser and search for PointsBet casino Canada. The site is mobile responsive, so you’ll still get an excellent user experience. All the features of the main site are available on the mobile versions. 

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