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2024 Royal Panda casino Ontario review

Checked byJovana Gjorgievska,Elena Ivanovska
19+. Gambling can be addictive. Visit Connexontario.ca or call 1-866-531-2600. Play responsibly.
87/100 Expert Rating by Dasha G.
Interactive gaming experience

Royal Panda casino is a reputable platform that showcases an impressive casino offer and Ontario-exclusive jackpots.

Our expert’s Royal Panda casino review covers the assortment of games, software providers, payment methods, support channels, and other products and services.

Pros and cons

  • Exclusive branded games
  • Personalized loyalty rewards
  • Over 1,200 games to play
  • No bingo or keno games
  • Incomplete FAQs with 404s
  • No over-the-phone support

General ratings

87 / 100 Expert Rating by Dasha G
94Games rating
92Software rating
70Payments rating
90Safety rating
85Mobile rating
92Support rating
87Usability rating
How we rate?
85% Playscore based on 8 critics
93
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90
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90
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88
onlineslots.ca logo
88
realcasinoscanada.com logo
84
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80
playcanada.com logo
63
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What is our Playscore?

General info

Launch date 2022
Company behind LeoVegas AB

Editor's note

This review is based on the operator’s current offer in Ontario, Canada. Data and analysis below are accurate at the time of the last update, but may be subject to change as the operator’s offer expands.

Expert verdict 

I highly recommend Royal Panda casino to Ontarians looking for an excellent selection of games and software, safe and responsible play, and reliable support.

Players can enjoy nearly 1,300 games powered by 37 reputable software providers. The live casino offers 150 titles, spanning roulette, blackjack, baccarat, poker, and game shows.

Licensing and security measures tick all the boxes, and Royal Panda’s LeoSafeplay platform offers help resources, responsible-gaming tools, and a self assessment.

On-page support is up to standard, with a detailed Help Centre and FAQs, but customer support is available only through email and a 24/7 live chat. Fortunately, the speed and quality of support are exceptional — you’re in for seconds of waiting time and top-class level of care.

However, I would like to see a greater choice of payment options, more comprehensiveness in FAQs, and improved usability functions, like filtering and search.

Games at Royal Panda Ontario: over 1,200 to choose from

With 1,263 innovative casino games available at Royal Panda Canada casino, there’s something for everyone. Online slots make up most of the games in the online casino lobby, offering over 1,000 titles from top developers.

The selection of table games covers 14 titles, comprising Evolution’s First Person tables like Golden Wealth Baccarat, Lightning Blackjack, and American Roulette.

Royal Panda’s live casino has a lot more in store, with 150 games to choose from. Staples like roulette, blackjack, baccarat, and game shows are all covered, with over 30 titles in each category, including 15 Royal Panda exclusives. As for poker, there are six tables on offer.

Game facts

CategoryDetails
Expert’s pickGates of Olympus
Slots1,099
Popular slotGonzo’s Quest
Jackpots 5
Top jackpotAtlantean Treasures Maple Moolah
Table games14
Popular table gameRoyal Panda Roulette
Live games150
Most streamedMONOPOLY Big Baller
Average RTP94.77%
Demo-play availabilityRegistered users only

Royal Panda exclusives cover roulette and blackjack, with the most popular titles including Free Bet Blackjack, Royal Roulette, Infinite Blackjack, and Royal Blackjack VIP.

Games rating

94/100 Excellent game variety with exclusive titles
  • Diverse genres and features
  • 150 live games on offer
  • 18 Slingo games
  • Few poker tables
  • No bingo or keno games
  • Only five jackpots

Royal Panda does nothing but impress when it comes to the game selection. Since the casino’s launch, its games library has grown from 300 titles to nearly 1,300 — now ever closer to market leaders like PlayOJO casino.

You’ll find top player-favourites, VIP and high-stakes games on offer: Book of Dead, Sweet Bonanza, 9 Masks of Fire, Crazy Time and Slingo hits. Poker is under-represented with only six tables, but this is in line with what you’ll find at most Ontario casinos at this time.

Royal Panda is known internationally as THE jackpot hub, so I was a bit disappointed by the lack of jackpots (only five on offer). Fortunately, the ring-fenced Maple Moolah progressive jackpots more than make up for it. They seed at C$1,000,000, and can only be played in Ontario. Sign me up!

The selection of first-person table games is nothing to write home about, but everything on offer — in greater numbers and diversity — can be enjoyed at the live casino.

I was especially happy to see the 15 Royal Panda exclusives. I’m not one to bet behind, so the availability of extra roulette and blackjack tables is right up my alley.

Overall, the games at Royal Panda tick all the boxes for me. There’s a decent variety of just about everything; all that’s missing is bingo, keno, craps, scratchcards, and video poker.

Software providers: the industry’s best

Royal Panda partners with 37 leading software developers, 34 of which cover slots, and four specialize in live casino games.

The slots portfolio is powered by industry giants like Microgaming, Pragmatic Play, Play’n GO, and NetEnt. At the live casino, you’ll find a massive choice of games from Evolution and Pragmatic Play, along with a few hits from Authentic Gaming and onAir Entertainment.

Software facts

CategoryDetails
Most popular slot softwareMicrogaming
Number of software providers37
Live providers4
Most popular live softwareEvolution
Bespoke softwareN/A
Download required?No

Apart from the popular providers, Royal Panda’s Ontario casino showcases a smaller providers known for innovative play. Players can enjoy the best of Hacksaw Gaming, Iron Dog Studios, Rabcat, Snowborn, Slingo Originals, and others.

All casino software providers at Royal Panda Ontario are regulated and regularly audited, ensuring safe and fair RNG play.

Available software

  • wms logo
    WMS
  • red tiger logo
    Red Tiger Gaming
  • slingo logo
    Slingo
  • print studios logo
    Print Studios
  • fantasma logo
    Fantasma
  • 4ThePlayer
  • barcrest logo
    Barcrest
  • snowborn logo
    Snowborn
  • lighting box logo
    Lightning Box
  • just for the win logo
    Just For The Win
  • iron dog studio logo
    Iron Dog Studio
  • hacksaw gaming logo
    Hacksaw Gaming
  • authentic gaming logo
    Authentic Gaming
  • nolimit city logo
    Nolimit City
  • northern lights logo
    Northern Lights Gaming
  • push gaming logo
    Push Gaming
  • rabcat gambling logo
    Rabcat
  • ReelPlay
  • storm gaming technology logo
    Storm
  • Wazdan
  • inspired essential entertainment logo
    Inspired

Software rating

92/100 Top software flaunting top production quality
  • 34 slot software providers
  • Excellent production quality
  • Great mix of modern and classic software
  • No bespoke software

Royal Panda once again doesn’t disappoint. With 37 software providers showing off the best quality in the industry, you’ll be spoilt for choice — as was I.

Big names mean big-buck production, but Royal Panda doesn’t overlook up-and-coming talent or smaller developers, which round off the software offer in a perfect blend of modernity, classic gameplay, and a great variety of game types.

Where Royal Panda used to lack, it’s now giving software-laden operators like SlotsMagic online casino (50 providers on offer) a run for their money. Of the 37, four power the live casino, which is above the market average of two.

As is, the pandas deserve both praise and high marks. The lack of bespoke software is a point-docker, but elsewhere Royal Panda passes with flying colours.

Payment methods at Royal Panda: fee-free instant payments 

There are six casino payment methods available at Royal Panda casino, comprising Visa, Mastercard, Interac, iDebit, Neosurf, and bank transfers.

Deposits can be made through any of the above except bank transfer, which is available only for withdrawals. The minimum deposit and withdrawal amounts sit at C$10. All transactions are processed in CAD.

Royal Panda doesn’t charge any fees for making deposits and withdrawals, but players should always check their payment provider of choice for any incurred charges.

Deposits are processed instantly, but withdrawal transaction speed varies. Average withdrawal speed clocks in at 2-3 days, which may vary depending on the chosen payment method.

Payment facts

CategoryDetails
Number of payments methods6
Top paymentiDebit
Minimum depositC$10
Maximum depositC$15,000
Minimum withdrawalC$10
Maximum withdrawalC$100,000
Average deposit timeInstant
Average withdrawal time48-72 hours
Deposit feesNo fees
Withdrawal feesNo fees

KYC verification is carried out on all transactions, and an authorization code is needed on all deposits made via debit and credit cards. If Royal Panda doesn’t receive the confirmation from you, your deposit will not be processed instantly.

Transactions made through third-party accounts will be declined.

Deposit methods

Withdrawal methods

Payments rating

70/100 Standard and safe options, but limited choice
  • Instant deposits
  • Low minimum deposit and withdrawal
  • Jackpots excluded from withdrawal maximum
  • Slow withdrawal times
  • Below-average variety
  • Payment info too brief

Out of all the criteria, Royal Panda needs most lifting in payments. The variety of available methods is simply subpar. My options are:

– Credit and debit cards, which I don’t like flashing online;
– Interac and iDebit, which charge fees;
– Bank transfers, which are for withdrawals only and take up to seven business days;
– Neosurf, which is a voucher with a C$5 product fee on any C$100 card. And good luck finding a reputable online vendor.

No, thank you. The six available options are too limiting, and below market average. Conquestador casino, for example, knocks the pandas out of the park with 13 options spanning e-wallets, mobile payments, cards, and more.

Although Royal Panda doesn’t charge any fees, that’s expected. Any casino taking a cut on top of the house edge is simply not competitive.

But not all is doom and gloom. With the limited options comes a tighter grip on security, KYC, and regulatory compliance. The minimum deposit and withdrawal amounts are C$10, well in line with the lower-end of market standard, and something any player would love to see.

The deposit and withdrawal maximums are generous — significantly above the average player’s needs, and perfectly suited for high-rollers.

My recommendation is adding a fee-free e-wallet (or two), and offering better transparency of payment terms. I’ve found conflicting information in the Help Centre, footer, and the Cashier section. I’m a returning player and know I can count on Royal Panda’s reliability, but inconsistency and limitations with payments are the #1 way to turn new players away.
 

Safety features: proper security measures in place 

The Royal Panda casino is regulated and licensed locally under the jurisdiction of the Alcohol and Gaming Commission of Ontario (AGCO) under licence OPIG1233814. Royal Panda also operates in agreement with iGaming Ontario (iGO), which regulates private gambling operators to ensure player protection.

In addition to that, the casino partners with ConnexOntario to oversee responsible gambling at the site. ConnexOntario can also help Ontario players experiencing any form of gambling-related harm.

All network communications are under a tight lid of an SSL certificate, encrypting transaction and player data via cryptographic links between a web server and your browser. The casino’s privacy policy is also compliant with the Freedom of Information and Privacy Act. 

Safety facts

CategoryDetails
Auditing sealseCOGRA
Responsible gaming sealsConnexOntario, Gamblers Anonymous
SSL encryption256-bit
Two-factor authenticationAvailable
Ever blacklisted?No
LicencesThe Alcohol and Gaming Commission of Ontario
Company behindLeoVegas AB
Deposit, wager, time, and loss limitsAll available
Self-exclusionAvailable
Cooling-off periodAvailable

You can set different limits on your account to help monitor your bankroll. Players can set session limits, deposit limits, loss limits, and wagering restrictions. Additionally, you can take gambling breaks in two ways — through self-exclusion and cooling off.

Royal Panda Ontario operates under LeoVegas AB, making the casino a part of the LeoSafePlay network, offering additional responsible gambling resources and tools, including a self assessment and time alerts.

Licensed by

  • The Alcohol and Gaming Commission of Ontario

Trusted by

  • ConnexOntario
  • Gamblers Anonymous

Safety rating

90/100 Dedicated responsible gambling platform, but no fair-play trust seals
  • All standard measures in place
  • SSL encrypted data
  • LeoSafeplay initiative
  • No game-fairness information
  • RTP data hard to find

Royal Panda is dedicated to providing Ontario players with a safe and reliable gaming environment, evidenced by the lightning-fast iGO approval and the 110% dedication to responsible gambling.

Licensing and SSL is all standard, so let’s talk about what makes Royal Panda really shine — LeoSafeplay.

Royal Panda is one of the only Ontario casinos with a dedicated responsible-gambling platform, providing tools, resources, and assessments to all players. I was able to find detailed information, guides, and complete my self assessment without logging in, which is a massive plus in my book.

KYC is handled with great diligence and speed; my account was verified within hours after providing the necessary documentation. All security measures are regularly tested by a third-party provider, and no confidential data is shared without player approval.

My only gripe is that I wasn’t able to find RTP statistics and game-fairness information anywhere on the site. Visible trust seals from reputable auditors would push Royal Panda up in score, but for now, I’m more than content with all security and responsible gambling measures in place at Royal Panda.

Customer support at Royal Panda

Players can contact the support service via the live chat or email address. There is also a sticky Royal Panda Support bot, which can help answer common questions like how to make a deposit, withdraw, or contact help organisations.

Support response times via live chat are in seconds, while emails are addressed within several hours. From data gathered for this review, all support-related queries were addressed on the same day.

Royal Panda also has an on-page Help Centre, with FAQs and guides related to player accounts, payments, responsible gambling, KYC checks, GDPR, and security measures.

Support facts

CategoryDetails
Customer support availability24/7
Live chatYes
Email[email protected]
Contact numberN/A
On-page supportHelp Centre with FAQs

Before speaking to a support agent, you will need to fill in your details, but you will be able to reach support even without a registered Royal Panda account.

Support rating

92/100 Exceptional response times, but some information is missing
  • 24/7 professional support
  • Quick response times
  • Staff exceeds all expectations
  • No phone support
  • FAQs inconsistent
  • Some 404s in Help Centre

Hats off to Royal Panda’s support team. Hands down, this casino has the most efficient, friendly, and helpful support staff I have ever had the pleasure to interact with.

Right off the bat, my time in queue was two seconds, and I can’t understate the efficiency and thoroughness. The agent I spoke to addressed both elementary and complex queries with great diligence, even going the extra mile to explain technical processes not covered elsewhere on the platform.

Simple questions with readily available answers on the site were treated with the same level of care; not once was I dismissed or sent a link to figure it out on my own.

Part of my testing methodology is assessing regulatory compliance through support. In my opinion, every support agent must be well-versed and able to provide on-the-spot assistance, and the Royal Panda team passed with flying colours.

The downsides of my experience were: the lack of over-the-phone support, inconsistent information within FAQs (especially on payments), and a few 404s I encountered when browsing the Help Centre. Fortunately, the exceptional support team more than makes up for the shortcomings.

Royal Panda’s site usability and mobile compatibility 

Royal Panda’s casino site is intuitive to navigate and use, with a simple user interface (UI) and structured menus that are easily accessible.

There is no dedicated app, but Royal Panda offers a mobile-friendly experience that’s compatible with all devices and browsers.

Royal Panda's landing page and live-casino lobby in a mobile viewport

All of the same features and functions are available across all devices, with a full-suite offer of games on mobile.

Usability facts

CategoryDetails
Mobile appN/A
Mobile games availabilityFull suite
Ease of navigation Simple and intuitive
Game filtersYes
Search functionYes
Loading speed0.3 sec
UX and UI ratingGood
Other productsN/A

The search function and filtering are relatively basic. Players can navigate through several categories of games, or search for a preferred title or software provider.

Usability rating

87/100 Mobile-friendly platform with simple navigation
  • Mobile-friendly user interface
  • Fast loading times
  • No bugs encountered
  • No advanced filtering

The user experience, design, and mobile compatibility at Royal Panda are seamless. I encountered no issues with performance, no apparent bugs, and nothing that hindered my usability needs.

All facets of the user interface are responsive, and I was able to test the platform on an iPhone, iPad, Android phone, and a Windows PC.

The biggest downside for me is the lack of advanced filtering and no advanced search functionality. At Royal Panda, I can sort the games by popular, new, slots, arcade (which is empty), and table games. At the live casino, filters are game types.

I can search by title or provider, which makes scouting new game and software additions troublesome. If you don’t know what you’re looking for, you’re stuck in an endless scroll.

Research shows that infinite scrolling is generally not recommended, as it can cause problems for accessibility, performance, and usability. As someone who spends my days looking through heaps of data — I wholeheartedly agree.

Sites like 888casino are exceptional in this regard: clean design, fast loading times, and filters covering features, jackpots, game studios, themes, and even volatility. This is the level of usability I am looking for to gain full marks.

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