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Coolbet casino Ontario review: Canada’s rising star

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81/100 Expert Rating by Coolbet c.
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Time2play’s Coolbet casino Ontario review uncovers the operator’s gaming portfolio and seamless user experience. Canadian players rejoice, Coolbet is one to keep an eye on!

See why our experts think that Coolbet offers the best usability features in Canada and top-tier games, and get an inside look into other ways this rising star impresses new players and experienced pros alike.

Please note that Coolbet casino is in the process of exiting Ontario and, as of 3rd April of 2023, will no longer operate in the market. See the Editor’s note for more information.

Pros and cons

  • Excellent navigation and filters
  • Assessment for responsible play
  • Quick support responses
  • No mobile app
  • Limited support hours
  • Few payment methods

General ratings

81 / 100 Expert Rating by Coolbet c
85Games rating
80Software rating
65Payments rating
85Safety rating
75Mobile rating
85Support rating
90Usability rating
How we rate?
90% Playscore based on 2 critics

General info

Launch date 2022
Company behind GameAccount Network

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Editor's note

Coolbet casino will no longer operate in Ontario, effective from 03.04.2023.

This review is based on the operator’s current offer in Ontario, Canada. Data and analysis below are accurate at the time of publishing but may be subject to change as the operator’s offer expands.

Coolbet casino Canada: Games 

When you log in to visit Coolbet Casino Ontario, you will find a casino lobby section, live casino section, winner’s feed, and an RTP calculator. When it comes to games, you can expect to find categories such as slots, table games, and live games.

With 606 games, the slots department has the most variety among the casino’s gaming options. The live casino has 245 games followed by table games at 37 games. Coolbet casino lacks a jackpot section and video poker session. The overall number of games in the casino is 971, which is quite impressive for a newcomer.

There is no Coolbet casino app for Ontario residents, but players can use a mobile browser in lieu of a Coolbet app. Also, demo versions of most of the casino’s games are also available on the Coolbet casino website. This is a terrific way to learn the ropes and get the overall feel and quality of games.

On each of the games available at the casino, you will find details on the RTP rate, the game provider, hit rate, volatility, release date, minimum bet, maximum bet, lines, and the maximum win multiplier. This is a lot more than most casinos provide. Coolbet also gives you a quick rundown on every one of their games.

Game facts

CategoryDetails
Expert’s pick Volatile Viking
Slots1,300+
Popular slotMoney Train 2
Jackpots N/A
Top JackpotN/A
Table Games37
Popular table game Classic Blackjack
Live games245
Most streamedLightning Blackjack
Average RTPN/A
Demo-play availabilityYes

With a wide range of games from the most well-known vendors in the business, you can expect to discover anything from classics to new releases. Upon entering, you’ll see a slew of familiar brands like as NetEnt, Pragmatic Play, and Quickspin among the providers available. More about the available providers will be explored as this Coolbet review progresses.

Games rating

85/100 Great game choices despite being new
  • Popular games available
  • Extra detailed game information
  • Demo games are available
  • No jackpots or video poker
  • Some sections have few games

I discovered some of my favourite games when I logged into the Coolbet casino games featured area. Stormcraft Studios’ Jurassic Park Gold, NetEnt’s Starburst and Gonzo’s Quest, Triple Edge Studios’ Cash and Riches, and Pragmatic Play’s Sweet Bonanza are just a few examples.

I could go on and on about how fantastic the casino interface, game selection, and additional information on each game are at Coolbet. Clearly, Coolbet is here to stay, and this makes it stand apart in a market full of copycat casinos.

In the live dealer area, I found Popular games, Live roulette and live blackjack as well as VIP, Live baccarat, Real live casino, and other live games. The total number of games in each category is shown at the bottom of the page. The organization is nothing short of remarkable and gratifying.

Additionally, in the live casino sector, some of my personal favourites include Evolution Gaming’s XXXTreme Lighting Roulette, Pragmatic Play’s Sweet Bonzanza and Mega Wheel. There are more options available, such as Ezugi’s Turkish Roulette and 32 Cards, as well as Evolution Gaming’s Casino Malta and Grand Casino.

Although I found the game category amazing, it still lacks in a few areas. Hopefully, soon the casino will introduce a jackpots category as well as a video poker category. For jackpots I prefer to play at the Royal Panda online casino, which also offer exclusive pots and games, but there’s a lot to love about Coolbet too. The list of providers is already outstanding and provides a great number of games. There is hope for a larger library not short of perfection.

Under the table game category, I found games like Deal or No Deal by Evolution, Vegas Strip Blackjack by Switch Studios, and Play’n GO’s Casino Hold ’em. The number of games is enough in the sense that you will not quickly run out of options, but new options must be introduced.

The game selection is just the tip of the iceberg and also the most important part of this Coolbet review. More to be explored are the providers behind the available game choices and the overall gaming quality the casino offers.

Coolbet software providers

If you’re looking for a great selection of games from the world’s best software developers, Coolbet casino is the place to go. Coolbet isn’t the biggest or most well-known online casino, but it does boast an outstanding selection of games from 43 different suppliers. 

Coolbet has providers like Netent, Pragmatic Play, Push Gaming, Yggdrasil, Relax Gaming, Microgaming, Play`N GO, Evolution etc. The provider with the highest total number of games is Evolution Gaming, which has a total of 265 games. Play’n GO comes in second place with a total of 165 games, while Pragmatic Play comes in third with 95 games. 

The first thing that gamers here will encounter is a selection of games that are modelled after classic favourites. Some of these games are designed to fit certain themes which is why you will find arcade-inspired games, and movie-inspired games and all of these will not fall short of emulating real-like slot games. 

While the main website is powered by a total of 43 providers, the live section has games from only two providers, which are Evolution Gaming and Pragmatic Play. All providers in the casino are legitimate and only provide games of a fair chance, where neither the provider nor player can manipulate the outcome. 

Game providers facts

CategoryDetails
Most popular slot softwareMicrogaming
Number of software providers7
Live providers2
Most popular live softwareEvolution
Bespoke softwareNo
Download required?Yes

There is no application available for download, however, for a great mobile experience players can use the mobile browser. This might not be great to hear for people who prefer using mobile applications, but then again, Coolbet is still in its growing stage and does lack some features. 

Navigating the different Coolbet sports and markets accessible is simple due to the sportsbook’s user interface, which makes everything appear quite familiar. Even beginners will feel at home here because everything is accessible with just a few clicks. You may play games and place Coolbet sports bets on the site using a mobile device thanks to its optimization for mobile users. 

Available software

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    Rabcat
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    Snowborn

Software rating

80/100 Industry-leading software providers
  • Well-known game providers
  • Good game quality
  • Mobile browser is available
  • There are no mobile applications

Their latest Mobile Sports Product of the Year award was in the year 2021, and the vast array of software providers probably played a role in it! They received the same award in the previous two years before their latest achievement. Currently, work is being done to bring the Coolbet Ontario app up to a great standard and players will be able to access it on Android and IOS devices, so rest assured you’ll be able to enjoy the same great games soon. 

For now, I could only access the site on my mobile phone just as easily as on a computer. Having 40 providers may be little to some, but I’m quite happy with that number as most other competitors have far fewer! In fact, the only other casino that comes to mind with more software providers is SlotsMagic, which has something to the tune of 60 or 70 last time I’ve checked. 

I found the web interface very simple to use and access more than just Coolbet’s games. Players can get information on their own betting activity and records. This includes previous bets made and any wins. And most providers offer something like an information section or even a rules tab (like Evolution games, for instance). Super useful when picking up a new game to play, and it shows that Cooolbet cares about partnering with providers who know when it’s important to put the player first. 

When it comes to betting, Coolbet excels by providing a diversity of events while also directing my attention to the events I find most intriguing. Coolbet provides suggestions based on my gaming history which helps keep me up to date. Expect nothing less than a great experience regardless of the device you use. 

Overall, I found their website refreshing, with detailed and clear sections. The games are top tier and the providers are impressive. With the application platform, there will be almost no downsides one can talk about. 

Coolbet casino payments methods

For payment methods, Coolbet has the following options: Visa, MasterCard, MuchBetter, and Interac Online. Withdrawal options are not different from the other payment options so, you can expect to find Visa, MasterCard, MuchBetter, and Interac Online. The options are quite a few but this might be due to the fact that payment options will vary on what location you are in. 

The average deposit time is instant for all payment methods except for Interac Online which has a duration of an hour. If there are any delays it might be not longer than 30 minutes. Additionally, the minimum amount for all deposits is 10 CAD. 

MuchBetter is an e-wallet with instant withdrawal time. On the other hand, Interac, Visa, and Mastercard will take a period of 1 to 3 days. The minimum withdrawal amount for all options is 20 CAD, and the best part is that Coolbet does not impose any withdrawal fees. 

Unfortunately, Coolbet Ontario does not have common payment options like Paypal, Skrill, Neteller, Paysafecard, prepaid cards, or even gift cards. When you log in on the sites .com browser, you find plenty of options so there is hope that they will continue to introduce more diverse options in Ontario. 

Payment facts

CategoryDetails
Number of payment methods4
Top paymentMuchBetter
Minimum depositC$10
Maximum depositN/A
Minimum withdrawalC$20
Maximum withdrawalN/A
Average deposit timeInstant
Average withdrawal time1 – 3 days
Deposit feesNo fees
Withdrawal feesNo fees

Coolbet does not charge additional fees on all types of transactions. If a player finds that extra fees have been imposed on their transactions it has nothing to do with the casino. Rather, they will need to contact their financial institution. 

If you want to know more about payment options, you can navigate to the casino’s FAQ section. You will find questions like ‘How do I request a payout? How fast will I get my payout? What is the lowest amount I can deposit and withdraw? What should I do in the unlikely event that my deposit goes missing?’ 

Deposit methods

Withdrawal methods

Payments rating

65/100 Few payment methods
  • Well-known payment methods
  • No fees
  • Instant deposits times
  • Limited number of payment options

The payment method section is perhaps the most limited part of the website in our Coolbet review. The available options are few, however, I can give them credit for selection options like Visa and Mastercard as they are amongst the oldest and most used options. 

Taking into consideration the fact that e-wallets payment methods are the most convenient methods, I would expect that Coolbet will have options like PayPal and Skrill. They provide instant transaction times as well as quick withdrawal transactions. However, players will have to stick to using MuchBetter. 

For new players or players on a budget, the 10 CAD minimum deposits and 20 CAD minimum withdrawal fees are great. I find it ideal for all types of players which is a great convenience. To get the maximum deposits and withdrawal limits for each payment method you can navigate to the cashier option and select the desired payment option. 

The best part is that, unlike most casinos, the withdrawal times for Visa, Mastercard, and Interac take 1 to 3 days instead of the common duration of 1 to 5 days. This provides great convenience to the players because after all, no one is fond of waiting and we’d all rather play at a fast payout casino

There is hope that the casino will continue to increase the number of payment options and include alternatives like Paypal, Skrill, Prepaid cards and more. This will also help cater to a wider group of people and players will be free to use any option of their liking. 

Coolbet casino safety features 

One of the first platforms to get regulation from the Ontario Alcohol and Gaming Commission this year was the Coolbet Ontario sportsbook and online casino. This means that Ontario residents have the option of not using offshore websites. They have legal and good casinos at their fingertips. 

In addition to receiving a license from the Ontario Alcohol and Gaming Commission, Coolbet also has Malta licensing permission. Such authorizations make sure that all financial transactions only use appropriately secured methods of payment and that player confidential data is held secure. 

Strict KYC guidelines are followed by this online casino. To protect customers’ privacy and security, it employs 128-bit keys. The website is highly secured to safeguard any individual data, and all sensitive information is kept secure by proper data restrictions. Player identification is confirmed by the casino using specifically tailored technology that is at the forefront of the industry. 

Safety facts

CategoryDetails
Auditing sealseCOGRA
Responsible gamblingConnex Ontario, Responsible Gambling Council and Gamblers Anonymous
SSL encryption128-bit
Two-factor authentication Not available
Ever blacklisted No
LicencesThe Alcohol and Gaming Commission of Ontario
Company behindGAN Limited
Deposit, wager, time, and loss limitsAll available
Self-exclusion Available
Cooling off periodAvailable

Members of CoolBet have access to a wide variety of resources for safe gaming. People can do things like establish their own limits using these. They have access to useful information. To determine whether their gambling is out of control, players could also take a self-assessment exam. 

Licensed by

  • The Alcohol and Gaming Commission of Ontario

Trusted by

  • ConnexOntario
  • Gamblers Anonymous

Safety rating

85/100 Good responsible gaming tools
  • Licensed casino
  • Several responsible gaming options
  • hone support on gambling addiction
  • No unique safe gaming features

The first feature I took note of in this Coolbet review is that Coolbet has SSL encryption, which is usually the first sign of a legitimate website. When I scrolled down to the bottom of the page, I found the iGaming Ontario symbol, which proves that Coolbet is licensed. 

Under the responsible gaming section, I found that the casino offers the following categories — Set limits, Coolbet Commitment, Betting advice, Self-assessment test, and gambling statistics. Each of the sections is written in detail and provides useful and valuable information to players. 

The betting advice section has information on organizations such as ConnexOntario, Responsible Gambling Council, and Gamblers Anonymous. Assistance on these platforms is free and can be accessed via phone call. I also found more organizations for minors who might be involved in gambling such as Net Nanny and CyberPatrol. 

Overall, I noticed that Coolbet has good responsible gaming options. However, I did not find anything exclusive to the casino. Players can practice safe gaming by setting their limits. Regularly, they can participate in the self-assessment test just to ensure that they are maintaining healthy gaming practices. 

Mobile features

You may enjoy engaging in casino games as well as placing sports wagers on the site from any device thanks to its mobile-friendly optimization. The Coolbet gaming platforms are undoubtedly attractive to the eye and simple to use. They meet the required standard of an ideal casino. 

Coolbet Ontario does not offer a mobile application as of yet, but players who reside outside of Ontario may already be aware of its successes as the casino provides it in certain locations. There is a possibility that the application will be ready for download sometime soon. 

The goal of Coolbet is to capitalize on its position as a pioneer in the field of legal gaming. Any sportsbook, in any market, is valued for its appeal and functionality. As aesthetically beautiful and user-friendly as any product I have reviewed, Coolbet’s is unmatched. 

You can navigate and browse through the site without experiencing any errors or glitches. Navigation is smooth and the overall design and organization of the site make everything easier. This testifies to the authenticity of Coolbet’s services and the firm’s concentration on giving customers the highest result and best gaming experience. 

All bettors, regardless of age or degree of expertise, will enjoy Coolbet’s sleek, well-built interface. Players will find it easy to go between the sportsbook and casino thanks to the CoolBet website’s excellent functionality. 

Play on these devices

  • Android
  • iOS
  • Windows
  • MacOS
  • Linux

Mobile rating

75/100 No casino application as of yet
  • Available mobile browser
  • Clean interface
  • Easy navigation
  • No application

Ontario gamblers should have a look at Coolbet because I realized that its adept balancing act between glamour and practicality for casino gambling. In terms of the user experience and navigation, I can honestly say that few other casinos come close. The provider filters alone are something to appreciate, which even big players like BetMGM and LeoVegas overlook. 

Because its website is HTML5-based and mobile-optimized, having an application might not be too much of a downside for me. And since Coolbet Ontario prides itself on honesty and offers a lot of appealing features, I can highly recommend it as a good site and as one that is yet to see massive growth. 

What I also find noteworthy is the calibre of their software. The great diversity of games, audio, and visual quality is also outstanding. Coolbet is more than just a good-looking casino. However, Coolbet Ontario is not without faults, there are a few areas that could do with improvement. 

The site design and accessible gaming selections on the desktop site and mobile site, in my opinion, are not so different. I found that both have a sleek design and have been extremely well-created. The mobile version is easy to use and gives you immediate access to all of your favourite casino games. 

In addition, I discovered the great aesthetics and superb quality of the mobile version, combined with the ability to play while on the go, increases the gameplay experience. There isn’t much to criticize about the consistent design, simple navigation between game categories, the search bar, and the extra features. 

Coolbet customer support 

CoolBet customer service support can be contacted via the convenient live chat button, the provided email address, or over the phone. You can go to the ‘Contact Us’ link at the bottom of the page to get the email address and phone number. 

Coolbet customer support is available from Monday to Sunday between 2 AM to 7 PM. Phone support, on the other hand, is available from 2 AM to 5 PM. The average waiting time for live chat support is stated to be 15 seconds, while the average response time to an email is 2 hours. 

It’s also important to point out that the CoolBet website has a helpful FAQ section. There are topics on payments, sports, the casino, KYC and more. Information is given in a very detailed straightforward and simple manner. Once support has logged out, the FAQ section can help solve your minor or general inquiries. 

When you visit Coolbet casino, you gain access to the casino the policy, casino rules, as well as terms and conditions. There is nothing that the casino falls short of or lacks in terms of support and providing easy access to valuable information to players. 

Support facts

CategoryDetails
Customer support availability Monday – Sunday (2 AM – 7 PM)
Live ChatYes
Email[email protected]
Contact number+3726751562
On-page supportFAQs

Finally, this Coolbet review found that there is also a blog that the casino has to keep players up-to-date on certain topics. You can expect to find articles on poker, sports, football, news, and more. 

Support rating

85/100 Enough customer support options
  • Fast response times
  • Live chat is available
  • FAQ section available
  • Support is not available 24/7

I was impressed when I contacted the casino’s live chat support for assistance and to ask a few general questions. Within a few seconds, I had someone assisting me in the most polite, simple, and straightforward manner. The phone call was no different and in no time, I was satisfied and continued with my playing. 

Although most casinos, like Unibet, now provide support 24/7, Coolbet is not part of them. I found several contact options, which perhaps make up for the fact that they do not offer support 24/7. The best part is you do not have to phone an international number for support, which would be costly. 

I found the FAQ section to be well-written, especially with topics like — Am I allowed to open more than one Coolbet account? Can I make a payout to my friend’s account? How much does it cost for deposits? Can I play casino games on mobile / tablet? It’s important to mention these questions are impressively grouped according to the platforms Coolbet offers; the casino and sportsbook. 

Besides the FAQ area that can be seen on the Coolbet website and is well put together, I realized that the casino has an impressive blog. New players who are interested in sports betting can read articles under ‘Sports betting for beginners’ and learn a few things as they begin their betting journey. 

Coolbet Casino Canada: Usability

Gamers will find it much easier to switch between the sportsbook and casino on the CoolBet website thanks to its good functionality. Players will experience high-quality gaming as Coolbet made the wise decision to include titles from some of the most renowned game creators.

Coolbet casino mobile screenshot
CategoryDetails
Mobile appNo
Mobile games availability2/4 of all games
Ease of navigationSmooth
Game filtersSearch tab, Providers
Search functionGames
Loading speedVery fast
UX and UI ratingGreat
Other productsSports

Site usability goes hand in hand with customer convenience and at CoolBet, you may put in as little as $10 at once. These payments will be fee-free and ought to be processed immediately or in less than an hour. Such minor conveniences are what make CoolBet Casino one of those websites that will capture your attention right away and hold it. 

Usability rating

90/100 Clean UX
  • Good search filters
  • Easy navigation
  • Fast loading speed
  • No mobile application

An area where I found the casino falls short is the mobile Coolbet app for on-the-go players. This is not to say that they are not working on it, but an application would be nice to have. The mobile site also makes up for this downside. 

Coolbet already enjoys a stellar reputation among gamers, and chances are good that it will keep getting better over time. Overall, I found that it’s a fantastic gaming site with a big selection of games and fun ongoing incentives, and interesting features. 

Due to its comprehensive licensing and regulation, this online casino already has a solid reputation. In the years that the casino has been in business, I realized a relatively few grievances have been lodged against it. To keep things safe at all times as you play there, it also has a multitude of different precautions. 

In addition to the website’s conventional casino games, I discovered a portion designated particularly for live dealer games. So you may have a land experience from the comfort of your own house. If you enjoy placing bets on sporting events as well, CoolBet also has a fantastic online sportsbook that you may access. 

Expert verdict 

The website for Coolbet meets every need for an excellent player experience, which is a credit to their diligence. I could gush endlessly about Coolbet’s great casino UI, game variety, and extra details on each game. The list of suppliers is already excellent and offers a large selection of games. There is potential for a more comprehensive library. 

In spite of being wonderful, the game genre still has several shortcomings. The casino will hopefully soon include a jackpot area and a video poker category. The quantity of games is sufficient in that you won’t rapidly run out of choices, but more choices must be added. 

Despite not being one of the largest or most well-known online casinos, CoolBet has a fantastic collection of games from 43 different providers. Everything is easily accessible with a few clicks, so even newbies will feel at home. Thanks to the site’s adaptation for mobile users, you may use a mobile device to access games and place sports wagers from anywhere. 

FAQs

Is it safe to play on Coolbet?

The Coolbet Ontario sportsbook and online casino were one of the first platforms to get regulation from the Ontario Alcohol and Gaming Commission this year. Coolbet was granted Malta licensing authorization in addition to an Ontario Alcohol and Gaming Commission license. Like other online casinos, this adheres to strict KYC regulations. It uses 128-bit keys to safeguard the security and privacy of its users. The website is very secure to protect any personal information, and all sensitive data is kept safe by appropriate data limits. 

What games can I expect to play on Coolbet casino?

When it comes to gaming, you would anticipate finding categories like slots, table games, and live games. With a total of 606 games, the casino’s slot machine department offers the widest range of gaming options. Table games come in at 37 games, then there are 245 games in the live casino. The casino lacks a video poker game as well as a jackpot section. The casino has 971 total games, which is a large selection for a recently opened casino. 

What are the available Coolbet payment methods?

Visa, MasterCard, MuchBetter, and Interac Online are the available first payment options at Coolbet. You may anticipate finding Visa, MasterCard, MuchBetter, and Interac Online as withdrawal alternatives, as they are the same as other payment options. The options are few, however, this can be because there are different payment methods depending on where you are. Sadly, Coolbet Ontario doesn’t accept well-known payment methods like Paypal, Skrill, Neteller, Paysafecard, prepaid cards, or even gift cards. 

Why play on Coolbet?

Each of its customers receives a one-of-a-kind gameplay experience from Coolbet. Customers should expect nothing less than a top-notch website when it comes to the Coolbet casino and sportsbook. They feature appealing odds on a variety of well-liked sports markets in addition to a large selection of games from the top game suppliers. When you first arrive, you’ll see that there are several well-known game developers, like Quickspin, Pragmatic Play, and NetEnt. 

Coolbet and responsible gaming?

Access to a wide range of safe gambling information is available to CoolBet members. These enable people to set their own boundaries, for example. They have access to information that is helpful. Players might also complete a self-assessment test to see whether their gambling is out of control. Information about groups like Connex Ontario, the Responsible Gambling Council, and Gamblers Anonymous may be found under the betting guidance section. Calling in for assistance on these platforms is free of charge. 

Coolbet casino review

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