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Unibet casino Ontario review: 2024 ratings

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Checked byDasha Goncharova
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84/100 Expert Rating by Dasha G.
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As one of the oldest players on the modern gambling field, Unibet casino Ontario was one of the first to chase the casino action in Canada.

Our gambling gurus are taking a closer look at the operator’s portfolio of online slots, live casino games, and mobile offer in this year’s Unibet casino review.

Please note that Unibet casino is in the process of exiting Ontario and, as of 31st December 2023, will no longer operate in the market. See the Editor’s note for more information.

Pros and cons

  • Comprehensive help and guides
  • Trusted and reliable brand
  • Intuitive interface and navigation
  • Limited live game selection
  • No video poker
  • No unique features

General ratings

84 / 100 Expert Rating by Dasha G
85Games rating
80Software rating
80Payments rating
85Safety rating
90Mobile rating
80Support rating
85Usability rating
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General info

Launch date 2022
Company behind Kindred Group

Best alternatives to Unibet casino

Most reliable casino operator
Interactive gaming experience
Great for progressive jackpots

Editor's note

Unibet casino will no longer operate in Ontario, effective from 31.12.2023.

This review is based on the operator’s current offer in Ontario, Canada. Data and analysis below are accurate at the time of publishing, but may be subject to change or removal.

Expert verdict 

When it comes to having a great online casino, Unibet Ontario is on the right track. Even though it’s well-known for its sportsbook offering, it has managed to develop a casino that focuses on the needs of players. There is a good range of games from some top providers to choose from, though we hope the library will expand. 

The biggest problem lies in the customer support department. There is a live chat, phone line and email. Unfortunately, customer support is not available 24/7, unlike other online casinos. However, they are available from Monday to Sunday for 15 hours a day. This can be an issue for someone who needs urgent assistance. 

Overall, however, the interface is well laid out and easily navigable. The mobile apps work smoothly and allow players access on the go to the vast majority of games. With the Unibet name behind it, we hope this casino will continue to grow and provide a great gaming platform for Ontarians. 

Unibet casino Ontario: Games 

While Unibet casino offers a range of slots, live casino games and jackpots, the choice is not as extensive as the offering from some other Ontario casinos. After you complete the Unibet login, you’ll see all the games laid out in a grid form with large icons. There are a total of 159 games in all categories. 

The biggest group of Unibet casino games is the slots with 119 titles. This section includes both standard and Megaways slots, which have a flexible layout. In these games, the number of symbols displayed changes with each spin. Unibet Ontario also offers 13 jackpot games. 

Games from suppliers including NetEnt, IGT, Big Time Gaming, and more are available at this online casino. Unibet live casino is bustling with games like blackjack, baccarat and roulette. However, there are only 16 live dealer casino games in total, including speed versions of baccarat, roulette and blackjack. 

Card games offered include baccarat, poker and blackjack, in several different versions. There is also a selection of roulette games. The number of table games is quite small, at only 24, but it does include some fun options such as a single version of Craps and a few virtual casino poker titles.

Game facts

CategoryDetails
Expert’s pickAction Jack
Slots218
Popular slot88 Fortunes
Jackpots 29
Top jackpotCarnival Cow
Table games42
Popular table gameAmerican Roulette First Person
Live games25
Most streamedUnibet Speed Blackjack
Average RTP96.60%
Demo-play availabilityYes

Unibet online casino also has a New Games tab where all the latest additions can be found. Although there are three video poker games, Live Poker games for players looking to play a high-roller game are noticeably absent. 

Game types available

Games rating

85/100 Eclectic gaming library
  • Great mobile app
  • Well-laid-out game sections
  • Good selection of live dealer games
  • Some categories have few games

Unibet casino has a relatively small number of casino games overall, with just 119 slots to choose from. Therefore, this site is nowhere near being on a par with other online casinos like PartyCasino, which offers almost 1,500 slots. However, because of the great titles, if you want a good introduction to slots, Unibet is a good place to start. 

With regards to jackpots, you need to give me access to a progressive jackpot to get me excited. Here I saw Divine Fortune, Bonanza Blast, Dancing Drums and Mercy Gods, but it’s unfortunate that none of the Mega Moolah slots are available. I also didn’t see my favourite, Age of the Gods: God of Storms 2. 

The Unibet live casino games section has only 16 titles, though they are state-of-the-art. As I expected there are the usual variations of roulette, baccarat and blackjack. But, my favourite live tables are those with a game show theme and, unfortunately, Unibet’s live offer doesn’t have any of these. I hope they add titles like Pragmatic Play’s Sweet Bonanza Candyland soon.

Unibet online casino only has 24 table and card games at present, which is reasonable but not a huge selection. However, that selection does include Unibet poker, craps, baccarat, blackjack and roulette, so you should be able to find something you enjoy. For a wider selection try BetMGM casino. 

I expected to see a wider range of Unibet poker variants, but there are very few. There is no Live Poker, but you can play video versions. I gave the Four Card Poker a try, and it wasn’t very exciting. But then again, poker isn’t one of my favourite games.

Unfortunately, there are no other games that aren’t slots or table games. You won’t find any Unibet bingo, keno, scratch cards or any arcade games. As I’ve mentioned there are also no game-show-type live dealer games like Deal or No Deal. This is very disappointing for me because it means I also can’t enjoy the popular crash game, Aviator.

As Unibet is primarily an online sportsbook, it’s not surprising that the online casino is this unimpressive. However, if slots and live dealer games are your favourites, then you’re in the right place. The table game options are a bit limited but there is a good variety of the classics. 

Software: Some top providers available

When it comes to software providers, Unibet casino has games from the likes of NetEnt, IGT and SG Digital. Unfortunately, there’s no filter to help you get an overview of all the providers available. But some of their most popular games, like Gonzo’s Quest from NetEnt, form part of the game library. 

Although it offers fewer games than some other online casinos in Canada, the presence of live dealer games and Megaways slots contributes to the overall value of the package. If your online gambling sights are set on winning big, then you’ll be pleased to learn that the Unibet online casino site currently has 13 jackpot slots with the potential to pay out some big prizes. 

Unibet’s live dealer casino games are all provided by the master of live games — Evolution Gaming, but under the Unibet branding. Although the games library contains just 16 live dealer games, you’ll find that all the main game types are covered. There are 4 roulette tables, 9 blackjack tables and 2 baccarat tables as well as a Bac Bo live table. 

Other than the usual slots, table and card game options, those looking to play casino games online will find that there are only a few other game types. Slingo Originals provides several versions of its Slingo games, which are a fun combination of slots and bingo, but the Unibet poker choices are very limited. 

Software facts

CategoryDetails
Most popular slot softwareMicrogaming
Number of software providers12+
Live providers2
Most popular live softwareEvolution
Bespoke softwareYes
Download required?Yes

Thanks to the different providers used, there are some fun additions to the games library. For example, Slingo Originals offers its own twist on Blackjack. To wrap up this Unibet Canada review of the games available, we’ll take a closer look below at how well these games play out on the Unibet Canada app. 

While the number of providers is small, we can only hope that this will increase as the casino settles in. However, the providers that are here are all well-known brands that provide some good online gambling games and add to the stamp of approval for the legitimacy of Unibet casino Ontario. 

Available software

Software rating

80/100 Some top software providers available
  • Great game quality
  • Good mix of providers present
  • Demo mode available
  • Few games from some big providers

There is something special about each Unibet online casino software provider, however, I believe Unibet casino could improve players’ online gambling experience by expanding the number of games available. This could be done by both adding more titles from existing providers, and bringing new suppliers like WMS, Relax Gaming and Yggdrasil, onboard. This would give players a wider variety to choose from, like they’d find at SlotsMagic casino or PlayOJO

Unibet’s live dealer section only offers games from Evolution. As much as I do favour Evolution’s games, I would also enjoy playing some games by Pragmatic Play Live, Ezugi, and LiveG24. Keeping the options diverse makes me feel more cared about by the casino. 

As mentioned before, when scrolling down the casino’s live section I noticed that there was no live dealer poker. I do hope that, in time, the casino will introduce a few live poker games from software providers such as Pragmatic Play and Playtech. 

As expected, all these providers’ games work well on mobile devices. This is very important for any casino that wants to succeed. The Unibet Canada app has done a good job of integrating the software providers’ games with its native app’s functionalities. 

It’s clear that Unibet casino has a good relationship with these top software providers. That’s why we get to enjoy some of the most popular games in the online casino world. However, there’s always room to include games from other big providers like Pragmatic Play and Microgaming. 

Payment methods: Could use more

There are a small number of options — just four in fact — available for making payments at Unibet online casino in Ontario. The deposit payment methods include credit and debit cards from Visa and Mastercard. You can also make InstaDebit payments to your Unibet account using Electronic Funds Transfer (EFT) or use the Canada-specific payment option, Interac. 

Regarding withdrawal methods, Ontario residents can use the same four payment options for withdrawals as can be used for depositing. However, you are advised to check with your MasterCard issuer as many banks will not accept casino withdrawals to this card. The Unibet Canada site also offers three e-wallets — Neteller, Skrill and ecoPayz, but these are not yet available on the Ontario site. 

Credit card deposit processing times are instant and the minimum deposit limit is C$20 up to a maximum of C$20,000, which is fantastic news for players who’re interested in playing at a fast-payout casino. Interac E-Transfer deposits take up to ten minutes, and the deposit limits are C$10 minimum up to a maximum of C$2500. InstaDebit deposits via bank transfer have a C$10 minimum deposit limit. 

Withdrawals using Interac E-Transfer can take from 1-3 days, and the withdrawal limits are a minimum of C$10 up to a maximum of C$9,999 per transaction. Credit and Debit cards take 1-3 days, while InstaDebit bank transfers can take up to five days. 

Payment facts

CategoryDetails
Number of payment methods4
Top paymentInterac
Minimum depositC$10
Maximum depositC$20,000
Minimum withdrawalC$10
Maximum withdrawalN/A
Average deposit timeInstant
Average withdrawal time48 – 72 hours
Deposit feesNo fees
Withdrawal feesNo fees

For further payment-related information, customers can use the payments help centre page. This answers a number of basic FAQs that will help you go through the process. You can also use the search bar if you have a more specific question. 

Players have the flexibility to choose the most convenient payment method for their online gambling. However, they need to be aware of the minimum and maximum deposit and withdrawal amounts. Players should ensure that their account has been fully verified before requesting their first withdrawal. 

Deposit methods

Withdrawal methods

Payments rating

80/100 Canada-specific payment methods offered
  • Low minimum deposit amounts
  • Fast transaction times for deposits
  • Limited payment options in Ontario

Given Unibet’s global presence, I rather expected there to be many more payment options — four is just too few in my book. When conducting this Unibet review, I was fully expecting to find a much greater range of payment types. 

In particular, I would have expected to see e-wallets such as ecoPayz and MuchBetter being offered as a payment option. Better still, I’d like to have seen PayPal offered, like Caesars or FanDuel. As it is, this Unibet Canada review found that the Ontario site doesn’t offer a single e-wallet, which is a bit disappointing if I’m honest. 

The overall total number of payment methods for deposits and withdrawals is very limited on the Ontario casino site. This is despite the fact that the Canadian online casino site offers a number of other options including those missing e-wallets. I hope that more payment options will be added in future. 

When it comes to the transaction processing times, the average time for Unibet withdrawals is around three days, which is acceptable. This is largely thanks to the speedier transactions through Interac balancing out the slower card processing and bank transfer times. Ideally, I’d like to see some faster e-wallet options too. 

The deposit limits are also OK with the minimum deposit being C$10 and the maximum being C$20,000. I am pleased that this means the site is catering to players with small bankrolls as well as to high rollers. But, to be honest, I’d appreciate an even lower minimum deposit of C$5. 

Safety features 

When it comes to the protection of its customers and adherence to applicable regulations, Unibet Casino Ontario strives to uphold the strictest of standards. The casino is licensed by the Alcohol and Gaming Commission of Ontario, which makes sure that all games and features are safe. 

The eCOGRA stamp of certification is prominently displayed on the main page of Unibet casino’s Canada website, and we assume this also applies to its Ontario site. This means that players can rest easy knowing that the games offered are regularly audited for gaming fairness. 

When a user logs in to the Unibet casino website, the data that is transferred to and from the site is secured using Secure Socket Layer (SSL) technology that has 128 bits of encryption. Trustwave has granted and confirmed the SSL certificate that’s being used. 

Safety facts

CategoryDetails
Auditing sealseCOGRA
Responsible gambling sealsConnexOntario
Ever blacklistedNo
LicencesThe Alcohol and Gaming Commission of Ontario
SSL encryption128-bit
Two-factor authenticationNot available
Company BehindKindred Group
Deposit, wager, time, and loss limitsAll availabile
Self-exclusionAvailable
Cooling-off periodAvailable

The responsible gaming information page includes information on how to get help and how to identify if you have a problem. In addition, details on how to place limits or self-suspend are included. 

Licensed by

  • The Alcohol and Gaming Commission of Ontario

Trusted by

  • ConnexOntario
  • responsible gambling foundation logo
    RGC (Responsible Gambling Council)
  • camh logo
    CAMH (The Centre for Addiction and Mental Health)
  • Gamblers Anonymous
  • gamtalk logo
    GamTalk
  • gam-anon logo
    Gam-Anon

Safety rating

85/100 Licensed and regulated, reliable platform
  • SSL-encryped site
  • Excellent responsible gaming features
  • Difficult to find safety information

I was glad to find the usual responsible gaming tools present here. But, what really impressed me on the Unibet Canada site was the set of questions included in the Responsible Gaming FAQs that help players determine if they might need help with gambling addiction. These were sadly lacking on the Unibet Ontario site though there was plenty of information about where to get help. 

It’s great that the FAQs for responsible gaming don’t just leave you hanging. There is prominent information on who to contact for help with gambling addiction at the top of the page. In addition, there are several other contact details for 6 other addiction resources. 

The responsible gaming options mentioned earlier include the ability to set loss limits, deposit limits, and self exclude. I find these options to be very effective for players who want to set gaming boundaries. These are similar to apps you can use to set app blocks for a certain duration in a day, so you do not spend unnecessary time on your phone. 

My last take will be on the free services offered by Connex Ontario, Gamblers Anonymous, GamTalk, and Gam-Anon where players and family members can get assistance at no cost. No one is kept out from help. Overall, I can say that Unibet casino doesn’t want for safe gambling services. 

Mobile features 

For iOS users, the Unibet casino app is available through the main Apple store and for Android users, it is available on PlayStore. The download is instant and players can play on any device they choose, be it at home or on the go. 

If you have a fast internet connection, it will only take a few minutes to download the Unibet app, and the software will not take too much space. Also, you will hardly find any differences between the two platforms as they offer the same gaming categories. 

The mobile app allows access to most of the slot games available on the main site. You will, therefore, find some of the most well-known titles from top providers. All-time slot game favourites, jackpot games, table games and live dealer games are all available to play instantly. 

The Unibet app has been designed very effectively and has a design that is fluid. It is simple to use, and it provides instant access from your device to all of your preferred casino games. And the best part is that it does not use up an excessive amount of memory on the smartphone. 

For those who don’t want to download the app, the casino’s main site is also mobile responsive. This means that you can enjoy all the features of the main site on a smaller phone screen without compromising on the quality of the experience. 

Play on these devices

  • Android
  • iOS
  • Windows
  • MacOS
  • Linux

Mobile rating

90/100 Great mobile features
  • Friendly UX
  • Smooth navigation
  • Great features
  • Some concerning reviews
  • Recurring bugs

I found that the casino software is available in a convenient mobile form with the mobile app. Excitingly, I could get access to every single one of Evolution’s live dealer games, giving me the freedom to choose the one that best suited my current mood at any given moment. 

There are various releases available from developers that, whether it is the casino’s native app or its web-based app, may deliver an experience that cannot be forgotten on a mobile device. This casino quickly distinguishes itself due to the importance it places on having a mobile site that is compatible with a range of mobile devices. 

The fact that the Unibet app appears identical to the desktop version of the casino is, for me, a significant advantage. With the same style and straightforward navigation between game categories, the search bar, and the various settings, the app is almost indistinguishable from the desktop version. 

I paid close attention to the concerns of people who downloaded the app. This gave me a base from which to compare my experience to theirs. And, when I scanned through the reviews the biggest frustration was the KYC requirements. There wasn’t much about the actual experience of playing in the casino, and going through the hurdles of KYC is commonplace at every casino, even other big names like LeoVegas and bet365

I also tried out the site on mobile. The app experience is definitely a lot better. After all, the app focused on prioritizing what a person on a phone will want to access first. The mobile site tries too hard to work like it’s the main desktop site, which compromises on the quality of the experience.

Customer support 

Unibet casino Ontario offers support through live chat, a phone line and email, plus there are several social network channels that can be used to make contact. The customer service team is available each day of the week from 8:00 am — 11:00 pm. 

Navigation to customer services is straightforward but does require clicking through from the Help & Info tab. This leads to the FAQ home page, which has the contact options listed at the bottom. There is also a “help” button on the bottom right corner. When you click on you, you can start a chat with a bot. 

The bot usually uses answers from the FAQs, so it might be a while before you get the chance to start chatting with a person. There’s also a “submit a request” button both in the footer and in the top right corner. 

The customer support team is not available 24/7. Response times vary based on point of contact. Email and the submit request form are the slowest to get an answer, while the direct phone line and the Unibet Live Chat have the quickest responses. 

Support facts

CategoryDetails
Customer support availability 8am – 11pm
Live chatYes
Email[email protected]
Contact number1-855-485-8730
On-page supportFAQs and help section

The social media channels can also be used for customer support. Unibet has Facebook, Twitter and Instagram profiles. By sending a DM or Inbox message on Twitter and Facebook, you can either get assistance or be directed to where you can get further help. 

Support rating

80/100 The Help Centre is helpful, but not enough
  • FAQ section with search function
  • Email and phone number
  • Various social media channels
  • Hard to find live chat support
  • No 24/7 support

A casino might have the best games and gambling features in the world, but if their customer service is lacking, they get a zero from me. Unibet Ontario rather falls between two stools. That’s because there are lots of contact options but none are available 24/7, which is a bust in this day and age. 

However, if you do need help, then the place to start is the help centre’s Frequently Asked Questions. These cover a whole range of issues and are well put together. They are not the most detailed answers though, but there is a useful feedback box where you can tell the casino where the answers have fallen down. 

At the bottom of the FAQ home page, there’s a helpful list of the direct contact options and the customer service opening hours. What I really liked here is that there is a direct phone line, though it’s not toll-free, so I can talk to a real live person if I have a problem. 

For free support, I liked the fact that there is live chat (even if you have to go through a bot first) and an email address. Of course, getting a response from the email will be slower, but you can send a much more detailed query. 

Usability 

Having the Unibet brand behind it, you would assume that this casino’s features would be simple and easy to use from the start. The vast majority of features and functions are very easy to locate as you navigate through the site. However, the help centre page opens in a separate window. 

Unibet sportsbook mobile screenshot

Usability facts

CategoryDetails
Mobile appYes
Mobiel games availabilityFull suite
Ease of navigation Simple and sleek
Game filtersYes
Search functionYes
Loading speed0.7 sec
UI and UX ratingGood
Other productsSports | e-Sports

Unibet’s website has a footer with more links to various parts of the site. You can find more specific and non-game-related links to information about responsible gaming, privacy policy, betting guide and so on. 

Usability rating

85/100 User-centric navigation
  • Easy to navigate
  • Fast loading times
  • Guidance on games to play
  • No theme-based filters
  • No provider-based filters

I have to admit that Unibet casino does a great job of giving you the most important information upfront. So, with the main banners promoting new games and the like, you also have featured games clearly visible on the casino homepage for consideration. 

Moving from one page to another is not difficult because the pages load very fast. Also, you get what you expect from the pages as there are no broken links. I also really liked the green colour used for the site and found it easy on the eyes. 

The Help Centre, however, pops out on a different page, which I sometimes find disorienting. It makes me feel like I’m going to visit a different website. But, the good news is that the Help Centre is well-organized and has a good search function. 

There’s no doubt that Unibet probably has one of the best usability functions around, second maybe to the Coolbet online casino. I can see that they took the best of their sportsbook to also create a casino that keeps the focus on what the player needs the most. 

FAQs

When was Unibet launched in Ontario?

Unibet casino Ontario was launched in Ontario in April 2022. This was a few years after Unibet entered the United Stated in June 2019. The Sportsbook helped the brand to build a name for itself and the casino came in later. On the casino side, Unibet has a license in all areas where it operates. It also promotes safe and responsible gaming. Locals can play safely and not fear risking their finances and personal data. 

What games are popular at Unibet Ontario?

You can expect to find the most popular games from some of the world’s leading providers at Unibet Ontario. However, compared to Unibet’s Canada site, the game selection currently is very small. The bulk of the games available are slots, but there is a small collection of table and live dealer games such as baccarat, blackjack and roulette. By contrast, the Unibet sportsbook offers a multitude of sports and betting markets. 

Is Unibet safe and legit?

Yes, Unibet is safe. Unibet uses software providers that are well-known, fully licensed and regularly have their games audited for fairness. The casino is fully licensed by the Alcohol and Gaming Commission of Ontario. You can rest assured that your personal information will stay safe based on the casino’s privacy policy. In addition, the payment methods are all secure through the help of state-of-the-art encryption technology and have years of outstanding reputation. Finally, the casino also offers a number of responsible gaming tools and helpful links. 

If you doubt the legal standing of a new online casino, look for licences from reputable regulatory authorities in other markets, like the UK Gambling Commission and the Malta Gaming Authority. 

Can I deposit at Unibet Canada with PayPal?

No. PayPal can not be used to make payments at Unibet Ontario at this time. In fact, it is not possible to use any e-wallet for deposits or withdrawals at Unibet Ontario which is rather disappointing. However, Canada-specific payment options including Interac and InstaDebit are fully supported. 

Can I play high-roller games at Unibet?

Yes. The Live Dealer casino games offer bets of up to C$2,000 for Blackjack VIP, for example. There’s also a generous maximum deposit limit of up to C$20,000 using debit or credit cards. So, if you bet big and win a lot of money, you can be assured of being able to make a withdrawal without problems. However, you need to take note of which withdrawal options allow for this. 

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