Expert verdict 

When it comes to having a great online casino, Unibet Ontario is on the right track. Even though it’s well-known for its sportsbook offering, it has managed to develop a casino that focuses on the needs of players. There is a good range of games from some top providers to choose from, though we hope the library will expand. 

The biggest problem lies in the customer support department. There is a live chat, phone line and email. Unfortunately, customer support is not available 24/7, unlike other online casinos. However, they are available from Monday to Sunday for 15 hours a day. This can be an issue for someone who needs urgent assistance. 

Overall, however, the interface is well laid out and easily navigable. The mobile apps work smoothly and allow players access on the go to the vast majority of games. With the Unibet name behind it, we hope this casino will continue to grow and provide a great gaming platform for Ontarians. 

Unibet casino Ontario: Games 

While Unibet casino offers a range of slots, live casino games and jackpots, the choice is not as extensive as the offering from some other Ontario casinos. After you complete the Unibet login, you’ll see all the games laid out in a grid form with large icons. There are a total of 159 games in all categories. 

The biggest group of Unibet casino games is the slots with 119 titles. This section includes both standard and Megaways slots, which have a flexible layout. In these games, the number of symbols displayed changes with each spin. Unibet Ontario also offers 13 jackpot games. 

Games from suppliers including NetEnt, IGT, Big Time Gaming, and more are available at this online casino. Unibet live casino is bustling with games like blackjack, baccarat and roulette. However, there are only 16 live dealer casino games in total, including speed versions of baccarat, roulette and blackjack. 

Card games offered include baccarat, poker and blackjack, in several different versions. There is also a selection of roulette games. The number of table games is quite small, at only 24, but it does include some fun options such as a single version of Craps and a few virtual casino poker titles.

Game facts

Unibet online casino also has a New Games tab where all the latest additions can be found. Although there are three video poker games, Live Poker games for players looking to play a high-roller game are noticeably absent. 

Software: Some top providers available

When it comes to software providers, Unibet casino has games from the likes of NetEnt, IGT and SG Digital. Unfortunately, there’s no filter to help you get an overview of all the providers available. But some of their most popular games, like Gonzo’s Quest from NetEnt, form part of the game library. 

Although it offers fewer games than some other online casinos in Canada, the presence of live dealer games and Megaways slots contributes to the overall value of the package. If your online gambling sights are set on winning big, then you’ll be pleased to learn that the Unibet online casino site currently has 13 jackpot slots with the potential to pay out some big prizes. 

Unibet’s live dealer casino games are all provided by the master of live games — Evolution Gaming, but under the Unibet branding. Although the games library contains just 16 live dealer games, you’ll find that all the main game types are covered. There are 4 roulette tables, 9 blackjack tables and 2 baccarat tables as well as a Bac Bo live table. 

Other than the usual slots, table and card game options, those looking to play casino games online will find that there are only a few other game types. Slingo Originals provides several versions of its Slingo games, which are a fun combination of slots and bingo, but the Unibet poker choices are very limited. 

Software facts

Thanks to the different providers used, there are some fun additions to the games library. For example, Slingo Originals offers its own twist on Blackjack. To wrap up this Unibet Canada review of the games available, we’ll take a closer look below at how well these games play out on the Unibet Canada app. 

While the number of providers is small, we can only hope that this will increase as the casino settles in. However, the providers that are here are all well-known brands that provide some good online gambling games and add to the stamp of approval for the legitimacy of Unibet casino Ontario. 

Payment methods: Could use more

There are a small number of options — just four in fact — available for making payments at Unibet online casino in Ontario. The deposit payment methods include credit and debit cards from Visa and Mastercard. You can also make InstaDebit payments to your Unibet account using Electronic Funds Transfer (EFT) or use the Canada-specific payment option, Interac. 

Regarding withdrawal methods, Ontario residents can use the same four payment options for withdrawals as can be used for depositing. However, you are advised to check with your MasterCard issuer as many banks will not accept casino withdrawals to this card. The Unibet Canada site also offers three e-wallets — Neteller, Skrill and ecoPayz, but these are not yet available on the Ontario site. 

Credit card deposit processing times are instant and the minimum deposit limit is C$20 up to a maximum of C$20,000, which is fantastic news for players who’re interested in playing at a fast-payout casino. Interac E-Transfer deposits take up to ten minutes, and the deposit limits are C$10 minimum up to a maximum of C$2500. InstaDebit deposits via bank transfer have a C$10 minimum deposit limit. 

Withdrawals using Interac E-Transfer can take from 1-3 days, and the withdrawal limits are a minimum of C$10 up to a maximum of C$9,999 per transaction. Credit and Debit cards take 1-3 days, while InstaDebit bank transfers can take up to five days. 

Payment facts

For further payment-related information, customers can use the payments help centre page. This answers a number of basic FAQs that will help you go through the process. You can also use the search bar if you have a more specific question. 

Players have the flexibility to choose the most convenient payment method for their online gambling. However, they need to be aware of the minimum and maximum deposit and withdrawal amounts. Players should ensure that their account has been fully verified before requesting their first withdrawal. 

Safety features 

When it comes to the protection of its customers and adherence to applicable regulations, Unibet Casino Ontario strives to uphold the strictest of standards. The casino is licensed by the Alcohol and Gaming Commission of Ontario, which makes sure that all games and features are safe. 

The eCOGRA stamp of certification is prominently displayed on the main page of Unibet casino’s Canada website, and we assume this also applies to its Ontario site. This means that players can rest easy knowing that the games offered are regularly audited for gaming fairness. 

When a user logs in to the Unibet casino website, the data that is transferred to and from the site is secured using Secure Socket Layer (SSL) technology that has 128 bits of encryption. Trustwave has granted and confirmed the SSL certificate that’s being used. 

Safety facts

The responsible gaming information page includes information on how to get help and how to identify if you have a problem. In addition, details on how to place limits or self-suspend are included. 

Mobile features 

For iOS users, the Unibet casino app is available through the main Apple store and for Android users, it is available on PlayStore. The download is instant and players can play on any device they choose, be it at home or on the go. 

If you have a fast internet connection, it will only take a few minutes to download the Unibet app, and the software will not take too much space. Also, you will hardly find any differences between the two platforms as they offer the same gaming categories. 

The mobile app allows access to most of the slot games available on the main site. You will, therefore, find some of the most well-known titles from top providers. All-time slot game favourites, jackpot games, table games and live dealer games are all available to play instantly. 

The Unibet app has been designed very effectively and has a design that is fluid. It is simple to use, and it provides instant access from your device to all of your preferred casino games. And the best part is that it does not use up an excessive amount of memory on the smartphone. 

For those who don’t want to download the app, the casino’s main site is also mobile responsive. This means that you can enjoy all the features of the main site on a smaller phone screen without compromising on the quality of the experience. 

Customer support 

Unibet casino Ontario offers support through live chat, a phone line and email, plus there are several social network channels that can be used to make contact. The customer service team is available each day of the week from 8:00 am — 11:00 pm. 

Navigation to customer services is straightforward but does require clicking through from the Help & Info tab. This leads to the FAQ home page, which has the contact options listed at the bottom. There is also a “help” button on the bottom right corner. When you click on you, you can start a chat with a bot. 

The bot usually uses answers from the FAQs, so it might be a while before you get the chance to start chatting with a person. There’s also a “submit a request” button both in the footer and in the top right corner. 

The customer support team is not available 24/7. Response times vary based on point of contact. Email and the submit request form are the slowest to get an answer, while the direct phone line and the Unibet Live Chat have the quickest responses. 

Support facts

The social media channels can also be used for customer support. Unibet has Facebook, Twitter and Instagram profiles. By sending a DM or Inbox message on Twitter and Facebook, you can either get assistance or be directed to where you can get further help. 

Usability 

Having the Unibet brand behind it, you would assume that this casino’s features would be simple and easy to use from the start. The vast majority of features and functions are very easy to locate as you navigate through the site. However, the help centre page opens in a separate window. 

Usability facts

Unibet’s website has a footer with more links to various parts of the site. You can find more specific and non-game-related links to information about responsible gaming, privacy policy, betting guide and so on. 

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