The ultimate SpinGenie casino Ontario review

I was really torn giving this rating. On the one hand, there are a good number of games, but on the other hand, some very popular games are strangely absent. Despite the SpinGenie Casino security being great, it really falls down in the game department. 

First up, there are no filters on offer at all. Instead, all I could do to find games was use the category tabs. Alternatively, I could search for specific game titles, but this doesn’t really help if you don’t know what game you want to play! 

With some of the game sections being very small, it was actually easier for me to scroll through and see what was there. By doing so, I noticed just how lacking some of these sections really were. For instance, there are only a handful of baccarat and video poker games compared to the variety at Casumo or PartyCasino. I’d have liked to see some keno or scratch cards. 

Delving into the live games in a little more detail, I was happy to see it powered by both Playtech and Pragmatic Play, but the section is sadly lacking in many areas. Even though both these providers have some great games, strangely not many of them were used. Playtech, in particular, has a variety of game show options but only two of these were available at SpinGenie. 

Additionally, with the inclusion of Playtech, I really expected to see some of the massive Age of the Gods jackpot slots. Even the vastly smaller NorthStar Bets online casino managed to offer five Playtech Age of the Gods jackpots.

That said, the massive 2,000-game portfolio caters well to players who prefer slots, table games, and jackpots.

Although sitting at the lower end of the provider spectrum, I still found the number of developers to be a decent offering. If you’re wondering is SpinGenie casino Ontario legit, then I can happily say, yes it is. And this is confirmed by the top providers you can find here. 

The number of providers here is rather low though in comparison to how many games they offer. I wasn’t really impressed here as Spingenie is really sitting at the bottom of the ladder — I’d prefer there to be at least 30 providers offered. 

Having Playtech as the main provider though was a smart move I think. Most players at least know this brand and they are renowned for offering an eclectic mix of games. If you’re not going to have too many providers, then Playtech is a good option as an all-in-one provider. 

But, SpinGenie needs to utilize this provider’s potential. I really was disappointed in the lacklustre selection of online Playtech games I found here. I mean, to not even have any of the Age of the Gods jackpots seems to be a huge waste to me. 

And this is an issue particularly noticeable because NorthStar Bets, another Canadian-based online casino, also uses Playtech but to much greater effect. In fact, the game library of NorthStar Bets is actually less than half the size of SpinGenie’s but is much more diverse. 

I ended up giving this section a pretty good score simply because the online payment methods were diverse and cover the main payment types, so you’re going to be able to find one that suits you. 

I still wasn’t happy though, as I would rather see a casino offering at least 10 different payment methods if it wants to garner a high score for this category. Nevertheless, SpinGenie offers the same number of payments as sites like NorthStar Bets, which is another Canadian-based site and a few more than PointsBet, a new casino in Ontario. 

I checked out the minimum limit and this was set at just $10 for both deposits and withdrawals, which I really liked. This keeps the casino competitive and attractive to low-budget players.

Though there are step-by-step instructions on how to use individual payment methods, I’d have preferred more concrete details. There was no information provided on the upper limits for both deposits or withdrawals, and payout timeframe details were similarly scarce. 

First, this casino is fully licensed in Ontario, which instantly puts it ahead in my books. Of course, I wouldn’t even be suggesting you play here if it didn’t have the license, but it’s nice to see it as a clickable seal at the bottom of the main page. 

Because of this license, SpinGenie is required to follow a number of specific security protocols and I really enjoyed seeing them all here. They are regularly audited by iTech Labs, something I found they advertised clearly on their page so you know their games are fair. 

There is a section for Security and Privacy, and this is written in huge letters at the base of the main page. It’s really hard to miss and I kind of really enjoyed the fact that SpinGenie wasn’t trying to squeeze this information into a corner or hide it in any way. 

As such, I found it very easy to peruse the privacy policy, terms and conditions and responsible gaming options. I actually had a great time simply because they were so clear, transparent and easy to find. It’s why I snuck in a higher score for this casino, as it’s also in line with other secure platforms, like LeoVegas and BetMGM. 

I was surprised by how much I actually enjoyed using the online SpinGenie app. It was really easy to use and totally intuitive. I also liked the fact that it really stuck to the same colour scheme and design as the desktop site. 

I was also pleasantly surprised to find that the app possibly worked even better than the main casino site. In fact, I gave it some extra points simply because there weren’t those missing pages or broken links on the mobile app. 

However, some of the issues I have with the main site were also carried over to the app and this did affect my score. For example, there are still far too few games even though most of the desktop games including live casino games were available here. There were even daily slot tournaments. 

That being said, I can’t complain too much that most of the 1,600 games were also on the app. For other casinos such as SlotsMagic, the percentage of games available on the app sits at just two-thirds compared to SpinGenie’s almost 100%. 

Rounding out my review, I did like the fact that there were iOS and Android apps available. It was also helpful that the casino has direct links to these downloads so that I didn’t have to spend ages on the respective app stores making sure I’d got the correct app. 

Despite missing out on having a phone option for support, SpinGenie’s support actually got a relatively good score from me.

The staff is friendly and helpful, and the speedy response time is not something all casinos can boast about.

The email is a good option if you find yourself needing help. But, as I found out, it can take a while to get an answer back, so I’d only leave this for non-urgent queries when you don’t feel like waiting around a chat. 

I went through the help section and was sorely disappointed. The FAQ is weak in many places, with short, unhelpful answers to just the bare minimum of questions. I expected more.

On the surface, I really love the interface and design of SpinGenie. The site is very bright and vibrant with minimal graphics and those soft colours that are easy on the eyes. It really made it a very pleasurable surfing experience for me. 

Additionally, the casino has clear game category menus, each with a fun symbol to denote which section of the games you’re in. However, there are no filters in these sections, I simply had to scroll through the list of games to find out what was available. 

A further downside was that the website itself still had glitches. There are some broken links throughout so even when the SpinGenie casino Ontario directs you to one place, this page no longer (or maybe never) existed which is rather frustrating for me. I don’t like going in circles. 

Another issue is that the site directs you to various menus, but these don’t exist either. For instance, in the FAQ, one answer directs you to the Cashier tab in the side menu to find out more about payments. Unfortunately, when I looked for this, it doesn’t exist hence the lower score.

Overall, I am quite disappointed. Nearly every other casino I’ve played had better usability.