NEO.bet casino review

NEO.bet is heavily slots-focused and ensures quality in its curated selection. Many of my Pragmatic Play favourites were listed, including 5 Lions Megaways, Buffalo King Megaways, and Wolf Gold.

I appreciate the level of detail that the casino provides about the games before you start playing. This means I can choose slots with the highest RTPs and take volatility into account when deciding how much to wager. However, I couldn’t free demo the games before I signed up.

The lack of niche games like keno or bingo is noticeable, but 100+ live tables powered by Pragmatic Play is nothing to scoff at. In terms of volume, NEO.bet’s live casino section is on par with the likes of BetMGM and Casumo.

The live casino section has various roulette, blackjack, and baccarat tables, as well as gameshows. I didn’t come across any live sic bo tables but I did enjoy Pragmatic Play’s own version, Mega Sic Bac.

This is the weakest area for NEO.bet simply because 10 providers just doesn’t compete with the market average of 25.

Considering the number of game studios available at around 60 casinos, NEO.bet is relegated to the bottom half. This is why casinos like FireVegas and SlotsMagic fare better.

While I found the range of games and providers to be adequate, there are no games from some of the biggest software developers. I’d love to see titles by Play’n GO or NetEnt the next time I visit.

Partnering with more studios should also help shake up the game variety so that there’s more than 10 first-person games on offer.

While Thunderkick and Relax Gaming are known for high-RTP games, adding titles from providers like NetEnt and Playtech might also help push up the casino’s average RTP.

Adding Evolution to the live casino mix would also be a welcome adjustment. These improvements would easily push NEO.bet’s overall score closer to the 90s.

NEO.bet has a good range of options for both deposits and withdrawals, covering cards, bank transfer, and e-wallets.

If you prefer options beyond your standard Visa and Interac, though, Conquestador or PokerStars cover 10+ of the available payment methods at Ontario casinos.

Having PayPal on board is an especially good sign, due to PayPal’s own casino auditing system. Then again, I’m not sure why PayPal is not offered as a withdrawal option too.

With a minimum deposit and withdrawal of C$10, this site clearly appeals to casual players like me. The C$5,000 deposit cap might be a let-down for high rollers.

The C$20 minimum payout limit is fair, though there are plenty of casinos in Ontario that go down to C$10 here too. Betano and bet365 come to mind, and they also double the max limit to C$20,000.

I was pleased to see NEO.bet’s ISO/IEC 27001:2013 certification, awarded by TÜV Rheinland, which indicates they’re handling sensitive data according to stringent international security protocols.

I could log in using Face ID or Touch ID when using the mobile app, which is noteworthy since 2FA isn’t standard at Ontario casinos.

Besides the multiple seals of trust from responsible gambling authorities, NEO.bet casino offers various tools to tackle problem gambling. There’s also a dedicated page with additional information and support, which I appreciated.

Due to its Ontario licence, NEO.bet must have its games and RNG audited, but I’d like this casino to be more transparent about which auditors test their platform.

Finally, I’d rather see this casino site using 256-bit AES encryption. The current 128-bit encryption is safe but it’s an old standard compared to the higher levels of encryption available today.

NEO.bet casino has a good support network for customers. I’m happy if I have 24/7 live chat and a comprehensive help centre.

I used the live chat several times and on most occasions, the agents helped me with my questions immediately.

However, turnaround isn’t consistent. In other instances, it took several minutes to get through to an agent and I was left with an automated message.

Given this inconsistency, it would have been better to have the option of calling the casino. Then again, since I first played at NEO.bet, I noticed that they’ve upped their social media presence, where they can also be contacted.

I’m happy to report that I was satisfied with the quality of NEO.bet’s email responses. Response times were always under 24 hours, which is typical of good online casinos.

The casino platform is clean and easy to navigate. It doesn’t get too busy on smaller screens either. Switching between verticals is easy, and I had both sports and esports to choose from.

The website makes it easy to sort and filter games. I could browse alphabetically or narrow it down to release date, which I don’t often come across. Hovering over a game reveals information about it, such as its RTP and volatility, which I liked.

The registration process is straightforward and only takes a couple of minutes. I used the mobile app to register, and I experienced no lagging or glitches. Same goes for deposits and withdrawals. All games and functions are available on the app.

I also tested the mobile website version. Players who want to avoid adding more apps to their phone will find the mobile web platform just as good. The layout adapts well to whatever screen size you’re using.

I don’t really have any complaints here. If pressed, I’ll say that I prefer casino platforms with bolder branding like Casumo, but I couldn’t really fault the UX/UI here.