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Betano casino review: Ontario 2024

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Checked byDasha Goncharova,Giulia Grima
19+. Gambling can be addictive. Visit Connexontario.ca or call 1-866-531-2600. Play responsibly.
90/100 Expert Rating by Elena I.
Rich live dealer lobby

Established in 2022 under Kaizen Gaming, Betano casino has rapidly gained popularity among Canadian players.

Our Betano casino review covers all the essentials, from their extensive library, mobile usability, payment methods and more.

Pros and cons

  • Excellent live casino
  • Top software providers
  • 24/7 live chat
  • Less than 15 softwares
  • No phone line
  • No keno titles available

General ratings

90 / 100 Expert Rating by Elena I
90Games rating
85Software rating
87Payments rating
90Safety rating
90Mobile rating
90Support rating
95Usability rating
How we rate?
87% Playscore based on 1 critics

General info

Launch date 2022
Company behind Kaizen Gaming

Editor's note

This review is based on the operator’s current offer in Ontario, Canada. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.

Expert verdict

Following a thorough review of this site, I came away quite impressed. Betano casino sets itself apart in Ontario by offering an extensive array of live dealer games, a huge rarity.

What distinguishes it further is its focus on table games and live games software providers rather than slot-centric offerings, a breath of fresh air compared to many other online casinos.

Overall, I wholeheartedly recommend this site. I found its design appealing, and the game selection is quite extensive. Safety is a priority, with Betano being appropriately licensed by Ontario iGaming and partnering with an external security company.

Additionally, it’s worth noting that Betano casino has a mobile app available for both iOS and Android platforms. This app includes all of the 1,500+ casino games featured on the desktop site, ensuring a seamless gaming experience on the go.

Games: Betano live casino games and more

This online casino offers a good mix of games. You can choose from 1,300+ slots and over 100 table games. The Betano live casino is particularly impressive, as it offers over 424 titles. 

The games are laid out clearly in several categories, including new, popular in Betano, table games and all games. You can also drill down into the slots collection by theme and provider. This makes it very easy to select a game. 

If you want to play games on the go, the Betano casino mobile offering is no less impressive than the desktop version. There are native apps for both iOS and Android devices, and most of the games are available on them. 

Game facts

CategoryDetails
Expert’s pickGonzo’s Quest Megaways
Slots1,300+
Popular slotGonzo’s Quest
Jackpots 37 
Top jackpotEpic Ape 2
Table games 128
Popular table gameBlackjack Classic
Live games 424
Most streamedCrazy Time
Average RTP96.21%
Demo-play availabilityRegistered users only

When it comes to games, Betano casino offers an immersive gameplay experience. Everything is laid out clearly, and there is something to suit everyone. Players can find some of the most popular slots and enjoy interacting with the dealers in the live section of this casino. 

Games rating

90/100 A comprehensive range of game types and an extensive live games collection
  • Rich live dealer lobby
  • Excellent table games range
  • Over 1,500 casino games
  • Small poker selection
  • No keno

Betano offers a diverse game selection with over 1,500 casino games. The casino boasts an extensive live dealer lobby, making it stand out compared to other casinos with less than 100 live games.

Betano casino partnered with top game providers, including Evolution, known for their exceptional live casino games. This sets Betano apart from other Ontario casinos. Additionally, live dealer games from Playtech and Pragmatic Play are available, and the casino thoughtfully categorizes games by provider for easy navigation.

What I appreciated most was Betano’s game organization. They’ve neatly arranged the slots into logical sub-sections, making it user-friendly. This contrasts some casinos that overwhelm players with all their slots on a single page, like PartyCasino.

While the casino excels in live casino games and table games, it’s worth noting they offer a smaller poker selection and don’t include keno titles. This casino caters to live casino enthusiasts, and it’s refreshing to see a focus on quality in their slot offerings.

Software providers at Betano casino

Betano casino uses 14 software providers. They are almost evenly split between providing slots, virtual table games, or live casino titles. The providers used include some of the most well-known names in the gaming industry and a handful of newcomers. 

Evolution, Pragmatic Play, Playtech, NetEnt and IGT have established suppliers. Overall, these providers supply over 1,000 titles in Betano’s games library. In particular, the live casino hosts nearly 150 titles from Evolution, a provider whose casino games are only sometimes found in Ontario casinos. 

Betano also uses over 30 titles from the impressive portfolio of one of the industry’s newest providers, Games Global.

The remainder of the games at Betano casino come from smaller providers, including Red Tiger Gaming and Wizard Games. This mix of providers means players can access cutting-edge titles covering a broad spectrum of casino games.

Software facts

CategoryDetails
Most popular slot softwareEvolution
Number of software providers14
Live providers6
Most popular live softwareEvolution
Bespoke softwareNo
Download required?No

The full portfolio of games from some of the providers needs to be included. For example, although Playtech is one of the providers used here, its popular Age of the Gods progressive jackpot titles are yet to be available. 

Available software

  • inspired essential entertainment logo
    Inspired
  • wizard games logo
    Wizard Games
  • games global logo
    Games Global
  • betgames.tv logo
    BetGames.tv
  • real dealer logo
    Real Dealer
  • light and wonder logo
    Light & Wonder

Software rating

85/100 Great software providers for a smaller operator like Betano casino
  • Top-quality software developers
  • New and established developers
  • 12+ software providers
  • Missing providers’ full portfolios

Betano casino pleasantly surprised me with its unique offerings despite being one of the smaller operators in Ontario’s casino market.

Betano casino has been owned by Kaizen Gaming since 2012 and distinguishes itself by offering a diverse selection of live dealer games and collaborating with more than 12 top-notch software providers.

Evolution is the primary provider of the live games library, but they also collaborate with Pragmatic Play, Playtech, and Real Dealer, which is rare. Even larger sites like BetMGM don’t typically offer multiple live dealer game software.

Overall, Betano casino has an excellent selection of software providers, encompassing both new and established developers.
However, there is room for improvement in fully utilizing the potential of these providers, particularly by including all of the provider’s games.

Payment methods  

Having reliable ways of depositing and withdrawing money is crucial to the success of any casino. At Betano casino, players can choose payment methods for making deposits. These are Interac, Visa and Mastercard debit or credit cards and Apple Pay.

The minimum deposit is C$10, except for Apple Pay, where the minimum is just C$5. The maximum deposit limits range from C$3,000 for Interac, C$5,000 for Apple Pay, and C$50,000 for card payments. 

Payment facts

CategoryNumber of payment methods
Number of payments methods7
Top paymentVisa
Minimum depositC$10
Maximum depositC$50,000
Minimum withdrawalC$10
Maximum withdrawalC$50,000
Average deposit timeInstant
Average withdrawal time48–72 hours
Deposit feesNo fees
Withdrawal feesNo fees

After submitting a withdrawal request, the casino also has a 24 hour pending period before processing the payment. However, one of the best things about the payment methods at Betano casino is that there are no fees. 

Payments rating

87/100 Good payment options but limited choice
  • Internationally recognized providers
  • No fees applied
  • Fast transaction times
  • Fewer payments than competitors

Having reviewed several online gambling sites in Ontario, I must say that I found the payment methods on this site a bit disappointing. Betano casino does have seven very sound, internationally recognized methods, but we prefer to see at least ten options.

This is especially true when you compare Betano casino to rival sites like Golden Tiger, which offers 10 ways to make deposits and withdrawals. A wide range of payment options is necessary in today’s online gambling world. 

Many players like to use e-wallets because it lets them keep their banking details private. While PayPal is the only e-wallet available, Betano does give players the option of using Interac for deposits and eCashout for withdrawals. 

Betano gains an advantage with Canada-specific payment methods offering faster payout times and no transaction fees. It beats established sites like BetVictor on this aspect. However, BetVictor online casino does offer more options, including numerous e-wallets, a prepaid card and fast bank transfers between local banks. 

Safety features 

Betano casino has taken several steps to ensure its website is a safe and secure player environment. First, it is fully licensed by Ontario iGaming, meaning that the casino can legally operate in the province. Betano casino also has a licence from the Malta Gaming Authority.

The casino is also a member of SecureTrust. This organization assists companies with their online security needs. It advises and oversees data privacy, card payments, and compliance. Lloyds annually audits the casino and undergoes quarterly vulnerability scans. 

This means that Betano casino is relying on more than just its technical team. It also works with internationally recognized organizations that specialize in online data security. Additionally, Betano operates a strict KYC protocol to prevent underage gaming.

Safety facts

CategoryDetails
Auditing sealsN/A
Responsible gaming sealsGambling Therapy
SSL encryption128-bit
Two-factor authenticationAvailable
Ever blacklisted?No
LicencesThe Alcohol and Gaming Commission of Ontario
Company behindKaizen Gaming
Deposit, wager, time, and loss limitsAll available
Self-exclusionAvailable
Cooling-off periodAvailable

Finally, Betano casino has a comprehensive responsible gaming section. It lays out all the tools available to players if they want assistance with gaming. Betano casino also states that all its staff have received responsible gaming awareness training.

Licensed by

  • The Alcohol and Gaming Commission of Ontario

Trusted by

  • ConnexOntario
  • Gambling Therapy

Safety rating

90/100 Licensed and secure online casino
  • External security company
  • Responsible gambling tools
  • Detailed responsible gambling policy
  • No audit information

Betano casino demonstrates its strong commitment to player safety by partnering with an external security company and implementing responsible gambling tools.

This approach sets it apart from many other casinos, like LeoVegas, and even Microgaming sites, such as SpinAway, which rely solely on in-house teams for maintenance. Betano’s transparency in collaborating with SecureTrust, evidenced by the company’s logo on the website, is a commendable practice.

Furthermore, the casino’s legal operation in Ontario, facilitated by its Ontario iGaming licence, provides players with additional security and reassurance. Proper regulation ensures the safety of finances and personal information provided to the site.

Overall, Betano casino excels in creating a secure gaming environment and demonstrates a dedicated approach to responsible gambling. I did, however, note that I couldn’t find any auditing information such as eCOGRA.

Customer support

Betano casino offers multiple avenues for contacting their customer support team, including live chat and email support. Players can email the marketing team or engage with the casino through social media channels.

While a dedicated help center or FAQs section is absent, Betano provides a set of informative pages listed under ‘useful links’ that address many common player inquiries, covering topics like terms and conditions, transactions, KYC procedures, and more.

Players can utilize the live chat option for immediate assistance, which offers prompt and reliable support. If the query is less time-sensitive, two separate email addresses are available: one for general help and support inquiries and the other for sponsorship, marketing, or advertising matters.

Support facts

CategoryDetails
Customer Support Availability24/7
Live chatYes
Email[email protected]
Contact numberN/A
On-page supportUseful links section

In addition, the casino is active on various social media platforms, including Facebook, Twitter and Instagram. Players can also reach out to the support staff through these channels, but answers will be slower than via the live chat. 

Support rating

90/100 Numerous ways to contact the casino
  • Knowledgeable support agents
  • Live chat available 24/7
  • Email casino directly
  • No contact number

Exceptional customer support is crucial for the success of an online casino, as players often have queries that need immediate attention.

Betano casino offers several effective communication channels, with their 24/7 live chat being a standout feature. I found their support agent knowledgeable, friendly, and quick in responding during my interaction.

I particularly liked that, unlike SlotsMagic, you don’t need to log in to access live chat, although you do need to provide your email address.

However, it’s worth noting that I couldn’t find a contact phone number. Having a dedicated phone line for urgent matters usually earns a higher rating. You can also email the casino directly without filling in a contact form through the casino site.

Usability and mobile compatibility at Betano online casino

Betano’s website boasts a modern and sleek design with a colour scheme primarily featuring a dark grey background contrasted with white text. Splashes of orange in the top navigation bar and icons add a vibrant touch. This uncomplicated colour palette serves as an effective guide, aiding players in navigating the site seamlessly.

In addition to its commendable website design, Betano extends its user-friendly approach to its mobile app. Available for both iOS and Android devices, the Betano app mirrors the seamless experience of its desktop counterpart.

Users can enjoy a wide range of casino games with the same level of responsiveness and clarity. The app’s intuitive interface and efficient navigation provide a satisfying mobile gaming experience. Whether you prefer playing on your smartphone or tablet, Betano’s app ensures convenience without compromising on the quality of gameplay.

Betano casino mobile app in homepage

The colour scheme is the same when players move from a desktop to a mobile browser or mobile app. The app and website have a slightly different layout, but this is a minor usability issue. 

The top navigation menu and footer remain the same across the site. This makes it much easier for players to find their way around. Only the left navigation changes, meaning players can easily jump from the sportsbook to the casino.

Players can download the Betano casino app through the Play Store or the App Store.

Usability facts

CategoryDetails
Mobile appYes
Mobile games availabilityFull suite
Ease of navigation Effortless to use
Game filtersYes
Search functionYes
Loading speed0.2
UX and UI ratingGood
Other productsSports | eSports

There are a few game filters for slots, while the live section of this casino includes filters for both the main game types and the providers. Players can also use a general provider filter or the search bar.

Usability rating

95/100 Very well-designed site and mobile app
  • Easy to navigate around
  • Uncluttered interface
  • Great iOS/Android app
  • App crashes sometimes

One of the highlights of this site is its colour scheme, which strikes a perfect balance, creating an inviting and comfortable browsing experience. While navigation generally functions smoothly, the left-hand side of the site might benefit from some updates.

Betano casino excels in focusing on what truly matters, slots, table games, and live casino offerings. Unlike other online casinos that overload their pages with excessive content and complex layouts, Betano keeps things refreshingly simple.

You can play Betano casino on the go with its impressive iOS and Android app. The dedicated mobile app provides seamless access to thrilling casino games using an iPhone, iPad, or Android.

Enjoy the same immersive experience, user-friendly interface, and top-notch graphics as you would on the desktop version, all conveniently at your fingertips. One downside that we found was the app crashes sometimes.

In sum, I found the Betano casino app and navigation enjoyable. While the vibrant orange may become slightly jarring over time, it retains appeal.

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