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Betsafe casino review in 2024: Ontario

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Checked byDasha Goncharova
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87/100 Expert Rating by Elena I.
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Betsafe casino has been a major player in the gaming industry for over a decade. They’ve recently arrived on Canadian shores with a staggering selection of software providers and quality mobile apps.

In our comprehensive Betsafe casino review, we’ve delved into every aspect of this platform, exploring its key features, payment options, security protocols, and mobile friendliness.

Pros and cons

  • 24-hour withdrawal processing
  • Great mobile app
  • Excellent reputation
  • Limited payment options
  • No 24/7 support
  • No phone line

General ratings

87 / 100 Expert Rating by Elena I
93Games rating
90Software rating
85Payments rating
89Safety rating
91Mobile rating
78Support rating
86Usability rating
How we rate?
86% Playscore based on 3 critics

General info

Launch date 2023
Company behind BML Group Ltd

Best alternatives to Betsafe casino

Best gamified casino experience
Most trusted online casino
Great for progressive jackpots

Editor's note

This review is based on the operator’s current offer in Ontario, Canada. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.

Expert verdict

In this Betsafe casino review, we discovered that this casino is one of Ontario’s best online casinos. The range of software providers is outstanding, the customer support is excellent, and a mobile app is a superb tool.

However, it is important to highlight a couple of the negatives — the list of withdrawal banking options and fees is underwhelming, and the live chat is unavailable 24 hours a day.

But if you are willing to overlook those negatives, there is much to enjoy here. If you are looking for a fun and innovative online casino in Ontario, you can do a lot worse than try out Betsafe.

Games at Betsafe casino Canada

Betsafe online casino is currently home to just over 2,000 casino games. This includes a wide range of video slots, popular live games, table games and video poker games.

The video slots include classic games and popular titles like Book of Dead and Starburst. There are also over 100 jackpot slots, including the ever-popular Mega Moolah. The games feature respins, multipliers and other exciting Betsafe casino features.

If you are a live casino fan, Betsafe Casino provides a strong range of blackjack tables, live roulette, baccarat and game show titles. This section of Betsafe casino games online has around 125 games available.

The 50+ table games at Betsafe online casino feature several video versions of blackjack, baccarat and roulette titles. There is also a small number of poker games.

Game facts

Expert’s pick9 Blazing Cashpots Megaways
Popular slotArctic Enchantress
Top jackpotBook of Atem WOW Pot
Table games65
Popular table gameClassic Blackjack with Ten – 20
Live games153
Most streamedThe Money Drop Live
Average RTPN/A
Demo-play availabilityYes

All the games at Betsafe Casino are available on desktop or mobile devices. Canadian gamblers can also enjoy free mode on Betsafe.

Games rating

93/100 Solid range of online casino games
  • Over 100 jackpot games
  • 100+ live dealer games
  • Classic slots available
  • Small poker selection
  • Few table games

The casino Betsafe has put together is good, and I had a lot of fun exploring the site. I enjoyed that many slots were available in demo mode, letting me try out new titles and explore the gameplay. However, it doesn’t quite hit the heights compared to other Ontario market operators.

Looking at Wildz Casino, you will find over 3,000 casino games. That blows Betsafe, and many other online casinos, completely out of the water and is the kind of total required to get a score of 90 or more.

Spinz Casino is another operator that offers over 3,000 casino games. Its library contains many new games, including video and classic slots with themes and in-game casino features such as respins.

Despite those failings, the Betsafe casino games are generally very high quality. Most of my favourite video slots were here, and there was a decent range of game types.

So while Betsafe Casino cannot claim to have one of the best online casino libraries on the market, it does offer a solid option for Canadian gamblers and is well worth checking out.

Betsafe online casino: software providers

Whether using the Betsafe casino mobile site or desktop site through your internet browser, you will find games from over 120 game developers. This includes many of the leading names in the industry.

The live casino is powered by heavyweight software developers Pragmatic Play, Evolution Gaming and Playtech. This means you will find professional dealers, real-life casino settings and high-quality video graphics.

The video slots at Betsafe come from many of the most popular game providers in the industry. NetEnt, Microgaming, Red Tiger and Relax Gaming all contribute titles to Betsafe.

There are also a lot of new, up-and-coming game providers at Betsafe. Names like Aurum and 707 Games may not be household names but head to Betsafe Canada to check out what they offer.

Software facts

Most popular slot softwareBig Time Gaming
Number of software providers120+
Live providers3
Most popular live softwareEvolution
Bespoke softwareNo
Download required?No

All the games at Betsafe Canada can be played without downloading any additional software. The games should all run smoothly if you have a Flash player on your laptop or mobile device.

Available software

  • relax gaming logo
    Relax Gaming
  • stakelogic think bigger logo
  • slingo logo
  • push gaming logo
    Push Gaming
  • high 5 games logo
    High 5 Games
  • inspired essential entertainment logo
  • quickspin logo
  • 4ThePlayer
  • all41studios logo
  • Aurum
  • boomerang logo
  • electric elephant logo
    Electric Elephant
  • eyecon logo
  • fantasma logo
  • genesis gaming beyond logo
    Genesis Gaming
  • hacksaw gaming logo
    Hacksaw Gaming
  • just for the win logo
    Just For The Win
  • kalamba games logo
  • lighting box logo
    Lightning Box
  • nolimit city logo
    Nolimit City
  • northern lights logo
    Northern Lights Gaming
  • novomatic logo
  • pearfiction studios logo
    PearFiction Studios
  • print studios logo
    Print Studios
  • rabcat gambling logo
  • snowborn logo
  • stormcraft studios logo
    Stormcraft Studios
  • thunderkick logo
  • wild streak logo
    Wild Streak Gaming

Software rating

90/100 Over 120 game providers
  • Three live casino developers
  • New developer’s titles available
  • Good range of live table games
  • Few Evolution Gaming games

This is much better. The range of software developers providing games to Betsafe is truly exceptional. You will need help finding a better collection of developers anywhere in Ontario.

Although Betsafe has a much smaller game library than Casumo, it has games from almost 30 more software developers. This gives Canadian players a great chance to try out several games they would not find in other online casinos.

The main drawback at Betsafe is that only five live casino games are provided by Evolution Gaming. I consider Evolution the gold standard in live gaming, so I was disappointed to discover that Betsafe has a limited range of titles.

This is especially disappointing when you look at an operator like BetRivers. Despite having a smaller overall selection of software providers, it does have over 50 live games from Evolution Gaming.

However, that was my only real negative in this area. Overall, Betsafe has a fantastic range of software developers providing its games, and you will have a great time exploring your options.

Payment methods

You can deposit to your Betsafe Casino account using the following options: VISA, ecoPayz, Mastercard, MuchBetter, Paysafecard and Interac. Players can also make withdrawals to their bank account through bank transfers. The minimum amount you can deposit is C$10.

Players can withdraw money from Betsafe via Interac or a bank transfer. However, some payment methods make charges of up to 2.5%. While players can withdraw a minimum of C$10, the website does not specify a maximum for withdrawals.

Deposits should arrive instantly in your Betsafe account, but withdrawal times vary. Betsafe aims to process all withdrawal requests within 24 hours, but you should allow up to 3 working days.

Betsafe does not place a charge on any deposits from player accounts. However, you may incur a small charge from the payment provider. In most cases, this will be at most 2.5%.

Payment facts

Number of payment methods7
Top paymentInterac
Minimum depositC$10
Maximum depositN/A
Minimum withdrawalC$10
Maximum withdrawalN/A
Average deposit timeInstant
Average withdrawal time24 – 48 hours
Deposit feesNo fees
Withdrawal feesNo fees

While Betsafe aims to process all withdrawal requests within 24 hours, you may have to wait longer for the funds to arrive in your account. This is due to the bank transfer times of your provider.

Payments rating

85/100 Quick withdrawals and a good variety of payment methods
  • 24-hour withdrawal processing
  • Instant deposits
  • 5+ banking options
  • Bank transfer with Interac only

Betsafe has performed above average here. The site is doing quite well with seven impressive payment methods, and I was more than satisfied.

However, Betsafe’s minimum deposit amount of C$ 10 is average for the industry. However, there are still operators with lower deposits such as Bally Bet, where the minimum deposit limit is C$5.

Though, the big negative is Betsafe’s withdrawal options. Having just two options is a big disappointment, but other operators have a similarly low number of options. For example, FanDuel offers three deposit and withdrawal options to Canadian players.

Those withdrawal limits and withdrawal fees earn Betsafe its 65+ score. I would have liked many more payment options, such as instant banking MuchBetter and PayPal for withdrawals to award a higher score.

Nevertheless, despite the limited choice, the payment methods at Betsafe Casino are safe and secure, and you should have no issues depositing or withdrawing funds from the operator.

Security features

Betsafe Casino is part of the Betsson Group. This parent company holds licences from a number of regulators, including the Malta Gaming Authority (MGA) and the United Kingdom Gambling Commission (UKGC). While in Ontario, the casino is also licensed by the Alcohol and Gaming Commission of Ontario (AGCO).

Additionally, the Betsafe website and mobile app use the latest SSL encryption technology (TLS 1.2 RSA Key) to protect its Canadian players’ personal and financial data.

Like many other brands in the gaming industry, Betsafe provides a number of responsible gambling tools. These tools include reality checks, deposit limits and the ability to self-exclude for a period.

Safety facts

Auditing sealseCOGRA
Responsible gaming sealsGlobal Gambling Guidance Group. GamCare, Gamblers Anonymous, BeGambleAware
SSL encryptionTLS 1.2 RSA Key
Two-factor authenticationAvailable
Ever blacklisted?No
LicencesThe Alcohol and Gaming Commission of Ontario
Company behindBML Group Ltd
Deposit, wager, time, and loss limitsAll available
Cooling-off periodAvailable

It is also important to note that Betsafe casino has never been blacklisted. In other words, they have never been banned from providing an online gambling provision in Ontario.

Licensed by

  • The Alcohol and Gaming Commission of Ontario

Trusted by

  • Gamblers Anonymous
  • Gambling Therapy
  • GamCare
  • gam-anon logo
  • BeGambleAware
  • Global Gambling Guidance Group

Safety rating

89/100 Top-notch security for both browser and mobile app
  • Good gaming limits tools
  • Never been blacklisted
  • Fully licensed
  • Could get more licenses

My primary concern in this section is establishing whether the casino operator can be trusted. And the good news is that Betsafe casino is a completely trustworthy operator.

This trustworthiness is highlighted by the fact that it is fully licensed, has a secure website and is serious about encouraging players to gamble responsibly. The safety provision is roughly the same as what you will find at bet365 casino. Another operator that scored a 90+ rating from me.

While the tools for gambling responsibly are comprehensive, I would have liked to have seen a few more articles on the subject if I’m being picky. LeoVegas is a great brand that provides many safer gambling articles.

But overall, this is a fairly minor concern and does not lose Betsafe casino too many marks. It does not alter my assertion that this is a fair and trustworthy online casino brand.

So you can rest assured that when your play at Betsafe produces fair results, your withdrawal request will be honoured, wagering requirements are not excessive, and your data will be fully secured.

Betsafe casino mobile features

Thanks to the operator’s mobile betting app, you can play at Betsafe when you are out and about. This app is free and available from the Google Play or Apple app store.

The Betsafe app includes the same online slots, table and live casino options as the full desktop version of the Betsafe online casino website. You can also access the same customer service and Betsafe banking options.

As all the software developers at Betsafe casino have fully mobile-compatible games, you will be able to enjoy the same in-game features and overall game performance as you can using a desktop.

If you prefer to use the Betsafe website, the operator has optimized the site for mobile devices. This means you can access the full version of the website via a mobile browser.

While testing the Betsafe mobile casino app, we found the page loading times to be as fast as most other apps and casino websites. This also applies to the performance of casino games.

Play on these devices

  • Android
  • iOS
  • Windows
  • MacOS

Mobile rating

91/100 Comprehensive slot games for mobile players
  • Superb mobile app
  • Available on iOS and Android
  • Excellent loading times
  • Fewer slots available

Betsafe is seriously impressive when it comes to mobile casino play. Whether you want to download their superb mobile app or access the website via a mobile browser, you will have a fantastic experience.

The fact that Betsafe has a mobile app immediately puts it above many competitors in the Ontario market. Brands such as Casino Days have opted for a mobile-compatible site rather than producing an app.

Not only does Betsafe have a mobile app, but it is extremely high-quality. I’d put it on another same level as the excellent ComeOn casino app. And it is another operator to earn a 90+ rating.

Most importantly, the performance of the Betsafe app is excellent; I found the site extremely easy to navigate, and the games played perfectly. This was the same when I tried out the mobile site.

Given the huge popularity of mobile gaming, it is great to see that Betsafe has provided such a comprehensive service for mobile players. It has one of the best mobile offerings on the market.

Customer support

When encountering an issue at Betsafe, you can contact the customer support team via live chat or email. Both of these services are available between 11:00 am and 02:00 am.

The Betsafe support team aims to respond to live chat requests within 30 seconds, whilst email messages should receive a reply within 30 and 60 minutes. Both options can be found in the operator’s Help Center.

This Help Center is also home to an extensive set of FAQ articles. These articles cover important areas such as your initial deposit, service fees, and wagering requirements.

There is also a free text search box in the Betsafe Help Center. Here, you can type in your query, and Betsafe will give you a set of articles containing potential answers.

Support facts

Customer support availability24/7
Live chatYes
Email[email protected]
Contact numberCall back feature
On-page supportHelp section

At the time of writing, Betsafe does not provide any telephone support. They have social media channels on Facebook and Twitter (@BetsafeCanada), but they are not Ontario-specific.

Support rating

78/100 Great support but not available 24/7
  • Huge range of FAQ articles
  • Live chat is available
  • 1-hour email responses
  • Limited hours for live chat

Again I could have been more impressed with Betsafe’s performance in this area. When I tried the live chat and email options, I found the customer service agent highly professional and knowledgeable.

But, these days, I expect 24/7 support, not limited opening hours. Not having 24/7 live chat is a bit annoying. Operators like CasiGO, who offer a round-the-clock live service, will always receive a higher score in this section.

But when it is open, the live chat at Betsafe casino is as good as you will find anywhere in Ontario. It compares favourably with many other live chat services, including the one provided by Bet99 casino.

The lack of telephone support is not a concern for me as I rarely use the service, but I have to deduct a few points from Betsafe, as some Canadian players like being able to phone in.

In conclusion, while I was satisfied with the customer support at Betsafe, it could do a lot better. In this day and age, there’s no excuse for not providing 24/7 support.


An online casino’s usability refers to how easy it is to find the games you want to play, payment options, terms and conditions, deposit, wagering requirements, etc. A casino with excellent usability will have easy navigation, several search options and rapid loading times.

At Betsafe, you can search for games by filtering them based on the game type or software provider. There is also a text box if you want to type in the name of the game you want to play.

Betsafe casino mobile screenshot

The top menu of the Betsafe app shows the broad categories of the site. In addition to the casino, you can find links to the live casino, the Betsafe sportsbook, esports and virtual sports online. The footer contains links to the casino’s policies and support.

The left-hand-side menu of the Betsafe mobile app displays the main game categories — for instance, jackpot games, scratch cards, and Megaways. The main part of the page displays icons for new games, popular games and other categories.

Usability facts

Mobile appYes
Mobile games availability1/2 of all games
Ease of navigation Very good
Game filtersYes
Search functionYes
Loading speed0.8 sec.
UI and UX ratimgExcellent
Other productsSports | e-Sports | Poker | Fantasy sports

When you go to a page containing a specified game type, you will see sub-menus that help you drill down to specific games. For example, the jackpot page has sub-menus showing progressive, mega, and exclusive jackpots.

Usability rating

86/100 Superb design and usability
  • Easy navigation
  • Variety of search options
  • Easy to locate information
  • Slightly dull looking site

Not for the first time, Betsafe casino has produced a superb performance in a key category. I had no trouble finding my way around the Betsafe casino app.

I wouldn’t go as far as to say that this is the best Ontario casino app or website in terms of usability. I’d give that honour to WoW Vegas, but Betsafe is definitely in the top tier.

My only criticism is that the Betsafe app is not the most dynamic looking on the market. Compared to the likes of Playzee, it is a slightly dull-looking site.

But in terms of usability, it is an excellent online casino site. Everything is laid out, games are easy to locate, and you are only a page or two away from where you want to be.

So once again, I am delighted to give Betsafe a score of 90+. If you are an online casino fan, you will be satisfied with what’s offer at Betsafe.


Is Betsafe casino legal in Ontario?

Yes. Betsafe has a full licence to provide legal online casino gaming and sports betting options in Ontario. To obtain this licence, Betsafe had to demonstrate that it provides a fair and trustworthy gambling provision and that your data is fully secure. ECOGRA regularly audits the fairness of the games at Betsafe to ensure that all bets are decided by random number generators (RNG).

Who owns Betsafe casino?

Betsafe sportsbook and casino are part of the Betsson Group, an igaming corporation based in Malta. The Betsson Group holds licences from a number of jurisdictions, including the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC). They are also the parent company of a number of other online gambling sites, including NordicBet and Star Casino.

How long does withdrawal take from Betsafe casino?

The only way you can withdraw money at Betsafe is by using Interac or via a bank transfer. Betsafe aim to process all withdrawal requests within 24 hours. However, you may have to wait a few days longer for the bank transfer to be completed. Withdrawals from Betsafe start at just C$20; Betsafe applies a 2.5% fee to any withdrawals from player accounts.

What casino games can I play at Betsafe?

Betsafe is home to over 1,100 casino games. This includes around 1,000 online slot games, over 100 live dealer games, and several popular table games and poker rooms. You will also find an array of Betsafe casino offers. Betsafe also has an online sports betting site. The Betsafe sportsbook features horse racing, virtual sports, football betting (including the World Cup) and a variety of other sports betting options, including live betting for fans of online sportsbooks.

Is there a Betsafe casino mobile app available?

Yes. The Betsafe mobile casino app is free from either Google Pay or the Apple app store. All software developers providing games to Betsafe have made their games fully mobile-compatible. As such, all the online slot and live casino games at Betsafe can be played on the operator’s mobile casino app.

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