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PointsBet sportsbook Ontario review: 2024

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Checked byDasha Goncharova
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85/100 Expert Rating by Elena I.
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PointsBet is one of the newest sportsbooks in North America that quickly made a splash in Canada. Over 20 sports are available for wagering, along with a variety of betting features, making this betting site one of the best for Ontario players.

Our PointsBet sportsbook Ontario review has been conducted by a Time2play expert and takes a deep dive into everything the site has to offer, including mobile app usability, safety, payment methods, odds, and betting markets.

Pros and cons

  •  Easy-to-use website
  • Same-game parlays offered
  • 24/7 customer support
  • Lacks diversity on live betting
  • Niche markets not covered
  • Limited payment options

General ratings

85 / 100 Expert Rating by Elena I
80Betting features rating
90Odds rating
85Payments rating
85Safety rating
85Platform rating
85Support rating
85Sports and markets rating
How we rate?
87% Playscore based on 6 critics
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General info

Launch date 2022
Company behind PointsBet Holdings Limited

Best alternatives to PointsBet sportsbook

Player-favourite sportsbook
Great range of sports
Best for novelty betting

Editor's note

This review is based on the operator’s current sports offer in Ontario, Canada.

Expert verdict 

From our review of this sportsbook, we discovered that PointsBet is one of the most secure options for gamblers. It is fully licensed and regulated for gamblers in Canada. When it comes to standards, this sportsbook is flexible enough for all sports betting fans. It also has exciting wagering features like live betting, live streaming and many others. 

What sets PointsBet above most of its competitors is that it allows gamblers to stake spread bets. This novel approach is a catchy move that gamblers will embrace. It still feels nice to see a sportsbook going all the way to try something different. 

Its interface has a simple but professional design, like the best sports betting sites, making everything easy to access. The sportsbook support team is friendly, welcoming, and ready to assist. 

Everything else about this sportsbook is just as you would expect. It provides reliable payment methods in comparison to other major sportsbooks. PointsBet’s customer support is helpful. The platform is great for some users. However, limited payment options will be an issue for some gamblers.

PointsBet Canada sports and betting markets

PointsBet offers many betting markets when it comes to sports. If you open the PointsBet mobile app, you will see the options available, including American football, hockey, and basketball. Others include arena, boxing, baseball, cricket, football, golf, and handball.

The sportsbook also offers other events depending on their demand in the market. These games include MMA, motorsports, and rugby union. Others include rugby league, snooker, soccer, volleyball, novelty, and tennis. 

Despite having many games on its roster, not all sports betting options are available to gamblers on this sportsbook. The PointsBet app lists all the betting options as well.

Sports facts

Number of sports21
Betting markets — Basketball140+
Betting markets — Ice hockey20+
Betting markets — Football20+
Other markets (politics/event betting)Yes

Additionally, you can bet on international sports like Swedish hockey and soccer. You can also bet on American sports like basketball and the NFL.

Featured betting markets

  • soccer icon
  • basketball icon
  • american football icon
  • hockey icon
  • baseball icon
  • tennis logo
  • esports icon
  • boxing
  • formula 1 icon
    Formula 1
  • golf icon
  • lacrosse icon

Available events

  • nba logo
  • nfl logo
  • mls logo
  • mlb logo
  • nhl logo
  • pga tour logo
  • pga tour canada
    PGA Tour Canada
  • UEFA logo
    UEFA – Europa League
  • UEFA champions league logo
    UEFA Champions League

Sports and markets rating

85/100 High number of sports betting options
  • Great range of betting markets
  • Various international sports available
  • Offer points betting
  • Lacks some smaller markets

PointsBet offers over 20+ sports betting markets with alternative options like online casinos and other betting options. The featured sports on this platform are primarily American events like the NFL, basketball, and tennis. 

The NFL, a professional American football league, is one of the famous markets on the PointsBet sportsbook. Moreover, the site still lacks some smaller markets and minor sports that bet365 covers extensively.

The option to bet on international sports events on PointsBet Ontario sportsbook is something I find impressive. International tournaments on sports like soccer, football, basketball, Swedish hockey, and some other sports are available. 

Another feature I find interesting on this sportsbook is points betting. It gives bettors an alternative betting option to fixed odds. The potential winnings or losses in points betting are variable until the event you are betting on comes to an end. 

There’s also the option of live-streaming events on this sportsbook. However, this feature is only available in a limited number of events, including tennis, volleyball, soccer, and table tennis. 

There are several bet options available to stake in the NFL. They include parlays, live betting, overs and unders, and player props. Gamers can also stake game props and other betting options. Each one has its own rules. 

Hockey is another popular sport that gamblers relish. Betting on hockey gives you access to money lines, player props, and point spreads. Furthermore, you can also access options like team props, points total, future bets, and game props.

Online sports betting features at PointsBet 

PointsBet Canada offers sports bettors standard betting features. You can benefit from features like live betting on the most popular events. The live betting section of their interface is easy to navigate. It gives gamblers multiple opportunities to place bets as the game unfolds. Live betting odds change as the game progresses. 

Another popular sports wagering feature on PointsBet Canada is live streaming. It allows sports bettors to bet on events that occur during off-peak periods. The only downside to this feature is that it is now limited to specific sporting events. Events that support the live betting feature on PointsBet sportsbook include esports, volleyball, and soccer. 

Another betting feature gamblers can enjoy on this sportsbook is PointsBet cashout. This feature is available for nearly all pre-match singles. Staking a game that supports the cash-out feature allows you to complete the wager whenever possible. It means you can collect your winnings before the event ends or cut your losses when the tide changes.

Feature facts

Bet BuilderYes
Cash OutYes
Live bettingYes
Live streamingYes

PointsBet website offers live same-game or in-game parlay betting features on NBA and NFL games. You can quickly create your live same-game parlay during breaks or intermission on your bet slip.

Betting features rating

80/100 All-around good betting features
  • Offers same-game parlays
  • Create your own bet feature
  • Some features are game-limited
  • No live streaming for all events

It is safe to say that having live betting for the most popular events on PointsBet online sportsbook makes it one of the ideal options. To crown it all, I can confidently say that their interface’s live betting section is easy to use. This is because live betting gives gamblers multiple opportunities to place bets as the game unfolds. 

I deduced that the live-streaming feature is a notable inclusion that allows gamblers to stake on events that occur during off-peak periods. But why does it have to be available in only a few sports and markets? If we look at betting sites such as 888Sports, we can see live streaming is available for all events.

The cash-out feature is one of the recent additions to the PointsBet sportsbook. Gamblers can give up on a bet by cutting their losses. It means you can still collect money from a wager even when the bet is running. 

PointsBet Canada lets you change your initial stake from a previous bet to improve your winnings. I find this appealing because when you gamble cumulative bets to stake for another wager, you’ll get higher odds. 

As stated above, there are traditional parlays on PointsBet Ontario sportsbook. Just like the regular parlay, we also have the in-game parlay. It is available for popular sports like basketball and American football. 

There are some additional features of PointsBet sports and markets for players. One includes offering the Points betting option. This is a type of wagering that allows users to weigh their options before staking. It is quite popular among bettors and is available in the NFL and NBA sections. Also, it can increase the player’s chances of winning.

PointsBet sports betting odds

The PointsBet sportsbook offers favourable odds, resulting in higher payouts for sports bettors. This online sportsbook is on the right path because it provides odds that you’ll hardly see on most online sportsbooks. The platform offers standard betting odds. 

This sportsbook allows gamblers to stake competitive and unique odds to get a good deal. After checking other NHL, NBA, and golf markets, I observed that this sportsbook maintains strong odds. 

In addition to the fixed odds betting that most bettors are used to, the platform offers a new spread and total betting method. They follow the philosophy of “the more you are right, the more you win”, offering dynamic payouts based on profit margins.

Odds facts

Average payout92.80%
Boosted oddsYes
Parlay boostsYes
Line movementModerate

PointsBet supports some popular and secure options when it comes to payment methods. These options apply to both withdrawals and deposits on the platform. We will list these payment models here and discuss them.

Odds rating

90/100 Lucrative lines at competitive odds
  • Above-average basketball payouts
  • Great payout rate on live bets
  • Below-average football payouts

PointsBet is a well-known sportsbook in Ontario that offers some of the most competitive odds in the market. For example, their soccer betting odds are significantly higher than the market average. PointsBet also offers an impressive array of bets, including live betting, which is not always available at other sportsbooks.

In addition to being extremely competitive, PointsBet’s odds are also frequently updated to reflect changes in the sporting landscape. For instance, when it was announced that star forward Auston Matthews would be out for several weeks with an injury, PointsBet promptly adjusted the Maple Leafs’ Stanley Cup odds from +600 to +700. This shows that PointsBet is always looking to give its customers the most up-to-date and accurate information.

All in all, PointsBet offers above-average payout rates and competitive odds, making it a great choice for sports bettors in Ontario. However, some sites like FanDuel still have payouts above 95%.

Payment options at PointsBet Ontario

PointsBet offers wire transfers via online banking. This method may be simple and easy to use. However, because there’s no wallet option in some regions, it makes PointsBet unappealing. 

The platform also supports card payments, including Visa and MasterCard mainly. It also allows users to transact on their betting account through online payments. Both options work seamlessly. 

PointsBet gives you access to easy withdrawals. You can make it easier by connecting your regular bank account to your PointsBet account. After completing this process, you will receive your funds within 24 hours. 

Payment facts

Number of payment methods5
Popular paymentTrustly
Minimum depositC$5
Maximum depositC$50,000
Average deposit timeInstant
Minimum withdrawalC$5
Maximum withdrawalN/A
Average withdrawal time48-72 hours
Deposit feesNone
Withdrawal feesNone

PointsBet supports some popular and secure sports betting payment options when it comes to payment methods. These options apply to both withdrawals and deposits on the platform. We will list these payment models here and discuss them.

Deposit methods

  • PayPal
  • Visa
  • Mastercard
  • Interac
  • Trustly

Withdrawal methods

Payments rating

85/100 Reliable deposit and withdrawal options
  • 5 payment options
  • Accepts cards and online banking
  • One of the few to accept Trustly
  • Has fewer options than competitors

I can’t give a verdict on PointsBet’s payment options without mentioning how secure they are. Concerning payments, PointsBet has gotten the licenses needed to carry out transactions. It has also implemented encryption software that protects its customers’ data, and is known for fast transaction processing that ensures your payouts will reach their destination within 1-3 days.

I like the fact that wire transfers function on PointsBet. This process is easily the simplest way to deposit or withdraw funds from any sportsbook.

I observed that the lack of an e-wallet withdrawal option is a downside for this sportsbook. However, there are other secure means of withdrawal. These withdrawal options include MasterCard, banking, cheque, and credit cards. While these options can come in handy, not all of them support receiving your funds in 24 hours. 

Debit and credit card payments may take more than 24 hours in some cases. Other options like cheque can take up to 3 business days or more to reach your account. 

Another observation I made is about the payment limits. Gamblers can pay as little as C$5 for a minimum deposit. The maximum deposit amount is C$50,000, although this amount isn’t fixed. It depends on the payment option you are using.

Safety features

The PointsBet platform is a secure and safe sportsbook. The platform ensures that all its connections go through the 128-bit SSL encryption technology. PointsBet uses geofencing to ensure that only gamblers within the region can do online sports betting. Furthermore, it has the proper license issued by the AGCO (Alcohol and Gaming Commission of Ontario). 

The sportsbook uses secure firewalls and servers to provide additional security. You can rest assured that all sensitive details you input on the website will remain safe because of these security measures. 

PointsBet Canada has installed several valuable tools for responsible gambling to ensure users’ protection. These tools will manage your sports betting tendencies. Moreover, PointsBet has the backing of significant sporting entities. These entities include the AFL, NRL, and NBA. Furthermore, teams like the Nuggets and the Lakers support this platform. It means you’ll be confident playing in this sportsbook. 

Safety facts

Auditing sealsN/A
Responsible gambling sealsConnexOntario, RGC, CAMH, GamTalk
LicencesThe Alcohol and Gaming Commission of Ontario
SSL encryption128-bit
Two-factor authenticationAvailable
Ever blacklisted?No
Deposit, wager, time, and loss limitsAll available
Cooling-off periodAvailable

PointsBet sportsbook has a model to ensure minors don’t use their platform. Their terms and conditions state that member verification will depend on the authentication of their ID. Card payments will require identity verification to ensure that all gamblers on this platform are up to the legal age to stake.

Licensed by

  • The Alcohol and Gaming Commission of Ontario

Trusted by

  • ConnexOntario
  • responsible gambling foundation logo
    RGC (Responsible Gambling Council)
  • camh logo
    CAMH (The Centre for Addiction and Mental Health)
  • gamtalk logo

Safety rating

85/100 Secure, SSL-encrypted website
  • Self-exclusion and cooling-off period
  • Fully regulated and licensed
  • Never blacklisted
  • Uses 128-bit encryption

My first observation regarding the safety and security of this platform is not surprising. This platform uses the 128-bit SSL encryption technology to secure user data. However, this is nothing compared to sites like Bwin sportsbook, which use the 256-bit one.

I can give it a high rating in terms of player protection. It uses geofencing to ensure that only gamers within the specified region can do sports betting. 

I can also give this sportsbook a high rating when it comes to licenses. The platform is regulated and licensed by AGCO. The AGCO is the Alcohol and Gaming Commission of Ontario. Hence, this makes this sportsbook a safe space for legal gambling. 

Additionally, I observed that PointsBet uses secure firewalls and servers. It claims that this provision ensures additional security. PointsBet has an 85% rating because it secures sensitive data from illegal third parties. 

Another area where PointsBet thrives regarding safety is the self-exclusion and cooling-off policy. This practice is implemented to protect gamblers who are dealing with addiction. It prevents overspending.

Customer support at PointsBet 

PointsBet Ontario provides 24/7 customer service through its live chat and email channels. Their agents provided helpful advice in good time. Staff at this company are friendly and have seemingly adequate training. 

Furthermore, the company has an extensive help centre. Their customer service provides fast service, which ensures that users are satisfied. The customer service chat is also awesome. Quick chat without any wait time. 

PointsBet has contact options at the bottom of its homepage. These include around-the-clock live chat, email, and phone. Furthermore, you can use the help section to inform yourself about the sportsbook’s rules. It can also help you understand details about your account, payments, and other technicalities.

Support facts

Customer support availability24/7
Live chatYes
Email[email protected]
Contact number+1 833 441 1940
On-page supportFAQs & Help section

PointsBet Canada has a help section that assists new users in registering their accounts. Nevertheless, it can show them how to see their payments (either deposits or withdrawals) and other steps.

Support rating

85/100 Excellent customer care
  • Friendly customer service agents
  • Quick responses
  • 24/7 support availability
  • E-mail option is semi-hidden

I checked them out myself to see if they offered excellent customer support. The result was impressive. It gets an 85% rating because of the availability of its care centre agents. 

Further investigation into their customer care service brought three results. Firstly, the platform’s agents are always eager to respond to complaints. The second one is that they ensure their users are satisfied. Furthermore, they are available to communicate 24/7. 

They have a phone number and email on their sports betting platform. There’s also a live chat section that gives users quick responses at any time of the day. 

It is safe to say that PointsBet runs an impressive customer care system. Another reason why I praised their customer care is the fact that the platform has a section tagged “help.” 

This section is on the left side of the homepage. If new users click on this page, they can learn about the platform. It will also guide you on how to register.

PointsBet platform usability 

PointsBet Canada has managed to create a sleek betting platform. The interface’s colour is dark red and black, creating a warm atmosphere. Similarly, it makes everything on the site easy to read. 

PointsBet sportsbook mobile screenshot

The PointsBet interface is simple to navigate. It does not lag, and usability isn’t complicated. You can seamlessly access its interface through the mobile application installed on your device. Moreover, you can also access it online through your browser. Whichever means you choose, you will still enjoy the aesthetically designed interface with an excellent user experience. 

The PointsBet betting section displays the day’s upcoming highlights. You can change tabs for different sports, including hockey, basketball, baseball, and more. Furthermore, the interface has a fancy feature that displays future betting attractions. 

Platform facts

Mobile appYes
Ease of navigationReadable and smooth
Search functionYes
Loading speed0.3 sec
UI and UX ratingExcellent
Other productsCasinos, esports, poker

Regarding usability, the PointsBet sports betting app is worth mentioning. It is available for iOS and Android devices. You can join PointsBet by downloading the app and signing up for an account. Likewise, it gives users easy access to this sportsbook’s spread betting feature. 

Play on these devices

  • Android
  • iOS
  • Windows
  • MacOS

Platform rating

85/100 Exceptional user experience
  • Easy-to-navigate website and app
  • Excellent readability
  • Offers a search function
  • Interface may be unappealing for some
  • Limited language options

I can say that PointsBet has created something impressive for gamblers to enjoy. The black interface has two sides to it. I might not have a problem with the colour. However, some people may not fancy a dark red and black-themed interface. 

Nevertheless, it ensured the theme did not affect the content provided on the platform. I have to hand it to the creators for making everything on the site readable. 

PointsBet has its user interest at heart because the interface is simple to navigate. There are no complicated processes. The fact that you can access this interface via mobile makes it catchy. 

Another reason to rate PointsBet high in usability is that the platform applies a search option to its interface. After registering on the platform, I could quickly get to any detail I wanted because of this search option. 

I also observed that the betting section displays the upcoming highlights for each day. While surfing the platform, I could move between tabs to access different sports. I was also thrilled by the feature that displays future betting attractions.


Is there mobile sports betting at PointsBet Canada?

Most sports fans prefer betting on their mobile devices such as smartphones or tablets. Thus, PointsBet is optimized for mobile usage. Also, the platform has an application that gamblers can use to stake. This mobile app can work on both Android and iOS devices. Hence, no matter your mobile device type, you can always access the PointsBet platform.

Does PointsBet Canada have legal sports betting?

Yes, PointsBet is legit. PointsBet operates a legitimate sportsbook because it has the necessary licenses that a betting platform must have. These licenses give it the power to offer real-money betting to Canadian gamblers. The sportsbook also has a secure platform with extra firewalls to secure user data. This feature also protects all transactions on their betting site. The AGCO regulates PointsBet. 

Does PointsBet offer instant withdrawals?

While this is an option many gamblers will find appealing, PointsBet does not offer instant withdrawals like some betting sites. Instead, it processes user payments quickly from your account, which aligns with the industry benchmark. Typically, a withdrawal request completion will take place between 24 and 48 hours. After that, you will receive the funds in your account in 30 minutes. However, there are instances where it will take some working days; this will depend on the payment method you use. 

How can I speak with PointsBet Canada customer care?

Speaking with a customer care agent on this sportsbook is simple. Firstly, there are three contact options available on the platform. You can find them at the bottom of the interface of the website. Users can opt for either phone calls, emails, or live chat. Hence, no matter the option you go for, support will offer assistance or answer your questions quickly. 

Does PointsBet Canada offer limit-setting tools?

Yes. PointsBet can apply limit-setting tools to protect users who have gambling problems. Setting time-based limits, self-exclusion, or even taking a break from gambling can help you to stay away from gambling. It can also protect you from abusing betting. Furthermore, you can set deposit limits by visiting “Set Limit” in the Deposit section of your PointsBet account. 

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