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Venturing beyond its US borders, one of the premier online casinos, BetMGM casino, has now opened its virtual doors to players in Canada’s Land of Lakes.
We cover everything you need to know in our transparent BetMGM casino review, from live casino games and support to security features and responsible gambling initiatives.
Pros and cons
- Exclusive MGM-branded games
- Highly-rated iOS/Android app
- 2,000+ casino games
- Limited filtering options
- Few video poker titles
- Payouts subject to 5-day reviews
General ratings
General info
| Launch date | 2022 |
| Company behind | MGM Resorts International |
Editor's note
This review is based on the operator’s current offer in Ontario, Canada. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.
Expert verdict
In my expert opinion, BetMGM casino in Ontario stands out as a reliable and secure online gambling platform. With a licence from Ontario’s AGCO and advanced security measures, including 256-bit SSL encryption, the site prioritizes player safety.
Offering over 2,000 casino games, BetMGM provides diverse entertainment choices. The casino features top-notch games from industry-leading providers like Microgaming, NetEnt, and Pragmatic Play, ensuring a high-quality gaming experience.
Since its April 2022 launch, BetMGM has successfully established itself in the Ontario market, leveraging its US experience to offer a compelling selection of online casino games for Canadian players.
Games library at BetMGM casino
BetMGM casino offers over 2,000 top online casino games, comprising slot machines, table games, video poker games, a live casino, and some exclusive games. They have an in-house network of progressive jackpot slots that reach six-digit figures.
This operator hosts games from some of the biggest and best providers in the industry. You can find games from NetEnt, Microgaming, and Red Tiger Gaming, to name a few.
BetMGM’s online casino in Ontario also covers an array of table games featuring numerous blackjack, poker, roulette, and baccarat variations. Moreover, live table games are also available, with real dealers and other players to interact with.
BetMGM online casino has exclusive games like MGM Grand Millions and more widely available progressive jackpot games like NetEnt’s Divine Fortune. Noticeably, it is missing any Microgaming jackpots like the player-favourite Mega Moolah.
Game facts
| Category | Details |
|---|---|
| Expert’s pick | Big Bass Amazon Xtreme |
| Slots | 1,900+ |
| Popular slot | Tiger Lord Imperial 88 |
| Jackpots | 146 |
| Top jackpot | Miracle Mega Magma |
| Table games | 98 |
| Popular table game | Premium Blackjack Pro |
| Live games | 104 |
| Most streamed | Blackjack Lobby |
| Average RTP | 96% |
| Demo-play availability | Yes |
As you can see, this site has a substantial selection of games. It does match up to the best operators for game selection, such as PlayOJO casino, which has nearly 2,000 games. It also holds its own against most operators with under 1,000 games. For example, the worldwide popular casino bet365 only has around 180 games.
Game types available
-
Live baccarat
-
Craps
-
Sic Bo
-
Scratchcards
Games rating
- 2,000+ casino games
- Various BetMGM exclusive games
- 100+ progressive jackpots
- Few video poker titles
While the extensive game selection is undoubtedly advantageous (BetMGM’s games library is over double the market average size), the allure of exclusive progressive jackpots at BetMGM’s Ontario online casino is exceptional.
BetMGM’s Ontario platform presents over 2,000 casino games, including 100+ exclusive progressive jackpots like the lucrative Bison Fury, offering substantial winning opportunities.
In exploring BetMGM’s online casino, I uncovered a trove of exclusive games, including the impressive MGM Grand Millions, BetMGM Gold, and other well-known progressive jackpot titles like NetEnt’s Divine Fortune.
However, it’s worth noting the absence of Microgaming’s renowned jackpots, such as the beloved Mega Moolah, a favourite among many players.
While the casino offers diverse games, I hope to see an expanded selection of video poker titles to enhance the gaming experience.
Software providers at BetMGM online casino
BetMGM casino in Ontario has received high-quality online games from providers not often represented at other Ontario casinos. For example, Playtech is rarely seen on other sites but is well-represented here, with over 200 titles available at BetMGM casino.
The live casino has plenty of interesting games to play. Not only does Evolution supply games, but Playtech also has some live game titles. The usual games are present, but there are some less common ones. For example, all the Lightning series (live blackjack, live roulette, dice, live baccarat), Dream Catcher, Super Sic Bo, and Cash or Crash.
Software facts
| Category | Details |
|---|---|
| Most popular slot software | Playtech |
| Number of software providers | 16 |
| Live providers | 3 |
| Most popular live software | Evolution |
| Bespoke software | Yes |
| Download required? | Yes |
A third-party auditor tests all games released by BetMGM software providers before being released to players. This ensures that all games are safe and fair to play. As only certified providers supply the games, their RNG (random number generator) per game is tested and approved.
Available software
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Relax Gaming
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Everi
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iSoftbet
-
Blueprint Gaming
-
High 5 Games
-
Inspired
-
Lightning Box
-
Wizard Games
Software rating
- 15+ software providers
- Three live game providers
- Modern and classic software blend
- Missing some industry leaders
BetMGM offers a perfect blend of modern and classic software in its extensive games library.
However, it’s worth noting that the casino is missing some significant names, including Yggdrasil Gaming and Big Time Gaming. Despite this, the casino provides a diverse gaming experience with a wide range of titles from various renowned providers.
Having looked around the games on this site, I can confidently say that BetMGM casino offers a satisfactory gaming experience with the 15+ variety of top-quality software providers.
If you’re looking for the excitement of a land-based casino, then the live casino section is the place to be. Evolution, Playtech, and Pragmatic Play combine the best live casino gaming selection the online gambling industry offers. If live dealer games are your thing, BetMGM is a great choice.
Payment methods
BetMGM casino offers its players seven safe and secure deposit casino payment methods. These are some of the most commonly used methods in the online gambling industry.
While the mentioned deposit methods are generally secure, some banks may not facilitate gambling transactions, even from licensed Canadian sites. Interac serves as a viable alternative if your bank doesn’t accept Visa or Mastercard for online gambling.
Withdrawal times vary, with debit and credit cards having the longest processing times due to banking procedures. Interac and Apple Pay typically take one to two business days, while PayPal stands out as the fastest withdrawal option at BetMGM casino, processing in under 24 hours.
Payment facts
| Category | Details |
|---|---|
| Number of payment methods | 7 |
| Top payment | PayPal |
| Minimum deposit | C$10 |
| Maximum deposit | N/A |
| Minimum withdrawal | C$20 |
| Maximum withdrawal | C$5,000 |
| Average deposit time | Instant |
| Average withdrawal time | 24–48 hours |
| Deposit fees | No fees |
| Withdrawal fees | No fees |
Like most online casinos and sportsbooks, the minimum deposit is C$10. The minimum withdrawal amount is C$20, and the maximum is C$5,000 per transaction. The maximum and minimum limits for deposits and withdrawals depend on your payment method.
Deposit methods
Withdrawal methods
Payments rating
- Secure banking methods
- 24–48 hours withdrawals
- E-wallet payment option available
- Long internal processing times
BetMGM casino provides secure payment options like Interac, bank transfer, credit cards, and some e-wallet options. Sure, I’ve seen casinos with more options (11 being the current record), but with Apple Pay withdrawals and PayPal on board, BetMGM’s payment options are good enough for me.
PayPal is very selective about its partner casinos, so its presence is always a good sign and rare to come by in Ontario. Apple Pay withdrawals are not as common as Apple Pay deposits, either.
PayPal is your fastest cash out option here, which comes in handy given BetMGM’s rather long internal processing times.
It can take them up to five days to approve withdrawal requests, which is the longest duration I’ve ever seen. I normally start complaining when it takes more than 24 hours.
I didn’t deduct too many points because BetMGM is at least transparent about this, which isn’t the kind of standard practice you’d expect it to be.
Safety features
BetMGM casino is licensed by the Alcohol and Gaming Commission of Ontario (AGCO), ensuring its legitimacy. The site employs eCOGRA-regulated game providers for fair play and 256-bit SSL encryption for secure financial transactions.
All responsible online casinos will offer features to help players regulate their spending. The main features are personal loss and playing time limits, self-exclusion, and a cooling-off period. These are essential tools players can use to help them to take a step away from gambling. BetMGM online casino offers these features as well as a comprehensive help section.
Safety facts
| Category | Details |
|---|---|
| Auditing seals | eCOGRA |
| Responsible gambling | ConnexOntario |
| SSL encryption | 256-bit |
| Two-factor authentication | Yes |
| Ever blacklisted? | No |
| Licences | AGCO |
| Company behind | MGM Resorts International |
| Deposit, wager, time, and loss limits | All available |
| Self-exclusion | Available |
| Cooling-off period | Available |
BetMGM is a globally trusted and recognized casino brand, especially distinguished as a major casino in the United States.
With a strong commitment to providing a secure gaming environment and operating under the regulation of AGCO, BetMGM stands as a reputable choice. As a prominent brand, the casino prioritizes maintaining its positive image, ensuring players’ trust and satisfaction.
Licensed by
-
The Alcohol and Gaming Commission of Ontario
Trusted by
-
Gamesense
-
ConnexOntario
Safety rating
- Established parent company
- Excellent responsible gambling section
- Two-factor authentication feature
- Difficult to find RTP data
This casino’s foundation notably strengthens BetMGM’s robust safety measures as an extension of the well-established US site.
Benefiting from the experience of its parent companies, the casino navigates safety challenges adeptly, evident in the seamless acquisition of its AGCO licence for the Ontario branch.
The responsible gaming section provides comprehensive assistance for Canadian players, addressing problem gambling identification and preventive measures. BetMGM’s AGCO licence ensures regular audits, affirming fair play and securing player funds.
Despite its commendable safety features, the casino’s commitment to transparency could be enhanced, as finding RTP data on the site proves challenging. This is a disadvantage when considering that some casinos even display each slot’s RTP under an info icon, so players can view this information before even clicking on the game.
On a positive note, implementing two-factor authentication adds an extra layer of security, contributing to a trustworthy gaming environment.
Customer support at BetMGM casino Canada
Responsive customer support is crucial for an optimal gambling experience on the BetMGM online casino. The customer service department can assist if users encounter technical issues or have questions.
Before reaching out, players can consult the FAQ section for answers to commonly asked questions. Ontario residents can contact customer support through email, live chat, or phone if further assistance is needed.
The 24/7 live chat support ensures quick responses to inquiries, while phone contact is also available for urgent matters. For non-urgent concerns, players can use the online web form to email the customer support team, receiving a prompt reply during business hours.
Support facts
| Category | Details |
|---|---|
| Customer support availability | 24/7 |
| Live chat | Yes |
| [email protected] and Webform | |
| Contact number | +1 343-488-5355 |
| On page support | FAQs and help section |
The ‘help’ section is very detailed. The player is taken through a series of questions that aim to answer any queries without contacting customer support. The answers are easy to understand and cover the most common questions.
Support rating
- 24/7 live chat
- Knowledgeable agents
- Detailed and categorized FAQs
- Chat gated by automated FAQs
When I engaged with their live chat team, I was impressed by their quick and helpful responses. They efficiently addressed my questions and took the time to provide thorough explanations.
The structured and well-thought-out ‘help’ section covers geolocation, withdrawals, account access, inability to play, sports rules, and more, making it easy to find answers swiftly.
A notable feature is including a live phone line, setting BetMGM apart from other casino operators. While the Help section and live chat are effective channels, BetMGM recognizes the value of direct communication in certain situations.
This provision accommodates players who find it more comfortable to address concerns over the phone, allowing for easier expression of their issues. It’s worth noting that the live chat initially involves a chatbot with FAQs responses before connecting you to a real support agent.
Usability and mobile features
BetMGM online casino boasts an intuitive interface, providing easy navigation on both desktop and mobile platforms. The black and yellow colour scheme, coupled with a simple design, enhances the gaming experience.
The mobile app, available for iOS and Android, offers seamless access to the casino, sportsbook, and poker, ensuring unrestricted gaming on the go.
While the web app provides an alternative for browser access, the app, regulated by Ontario authorities, delivers features like live dealer games, live betting, customer support, and transactions. Its intuitive design facilitates smooth navigation, with categorized games for quick access.
Usability facts
| Category | Details |
|---|---|
| Mobile app | Yes |
| Mobile games availability | Full suite |
| Ease of navigation | Highly intuitive site |
| Game filters | Yes |
| Search function | Yes |
| Loading speed | 0.9 |
| UX and UI rating | Great |
| Other products | Sports | eSports | Poker |
Users can use the search bar or locate casino games using various filters. These include the newest, featured, and the most popular games.
Usability rating
- Native mobile casino app
- Search bar available
- Extensive mobile game selection
- No game provider filter
BetMGM casino excels in providing an easy-to-use interface, which is part of the reason why I enjoyed playing there. The site’s well-organized layout allowed me to navigate seamlessly as I tried out slots, live tables, and tested customer support.
As far as products go, I also appreciate that BetMGM has an entire page dedicated to arcade classics. This is one of the few casino sites where I can switch between sports, poker, and casino games in a click.
The search bar works well and comes with some pre-set filters, but I couldn’t search or browse by software provider, for example.
For mobile users, BetMGM offers a native casino app for download on the App Store and Google Play. The app mirrors the desktop site’s user-friendly design, and receives strong user ratings. That’s a 4.3 for Android devices and 4.6 on iOS.
Notably, the app provides access to the same range of games, ensuring I can enjoy my favourite titles no matter which device I play on.
Operator comparison
|
|||
|---|---|---|---|
| Expert rating |
Expert rating
90
/100
|
||
| Playscore |
Playscore
85
%
|
%
|
%
|
| Bonus |
Bonus
Excellent games library
|
|
|
| Minimum deposit |
Minimum deposit
C$10
|
|
|
| Minimum withdrawal |
Minimum withdrawal
C$20
|
|
|
| Deposit methods |
Deposit methods
7
|
|
|
| Games |
Games
2,000+
|
|
|
| Loyalty rewards |
Loyalty rewards
no
|
|
|
| States |
States
ON
|
|
|
| Visit site | Visit site | Visit site |
BetMGM casino review
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A writer and researcher with six years of experience, Elsa brings a rigorous fact-checking methodology to her content on the Canadian market. She specializes in data analysis and quality assurance to translate her findings into clear, accurate information for our readers.
With her contributions on casinos and sports betting in Ontario, Elsa aims to reinforce Time2play’s commitment to integrity and transparency.
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