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Wheelz casino review: Ontario 2024

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Checked byJovana Gjorgievska
wheelz logo
79/100 Expert Rating by Elena I.
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Thanks to their incredibly user-friendly platform and David Hasselhoff fronting the brand, it’s no surprise that Canadians are flocking to play at Wheelz casino.

But there’s more than just a Baywatch star to enjoy! Our Canadian casino expert has rated every aspect of this site to deliver a thorough assessment of all the positives and negatives, from games and software to safety and mobile.

Pros and cons

  • Good casino games selection
  • 24/7 live chat support
  • Mobile-friendly site
  • No video poker games
  • Lacks mobile app
  • No phone support

General ratings

79 / 100 Expert Rating by Elena I
75Games rating
73Software rating
80Payments rating
84Safety rating
77Mobile rating
84Support rating
77Usability rating
How we rate?
89% Playscore based on 4 critics

General info

Launch date 2023
Company behind Rootz Ltd

Best alternatives to Wheelz

Most trusted online casino
Best gamified casino experience
Great for progressive jackpots

Expert verdict

Wheelz casino Canada offers a solid gaming platform to Canadian players. It’s got over 400 casino games on offer, most of which are slot games.

There is also a decent selection of live casino games powered by Pragmatic Play. Disappointingly, there is no Evolution Gaming to be found here. The game selection is also lacking regarding video poker and jackpot games.

Elsewhere, there are many payment options, a strong rewards system promoted by David Hasselhoff and the ability to access most games via mobile devices.

Games at Wheelz casino Canada

Once you’ve got your Wheelz casino login, it’s time to check out all the games available. The best online casinos offer at least 500 games to get a good score.

At Wheelz casino, there are just over 400 games available. These include classic table games, video and classic slots, and live casino games.

Wheelz casino has this selection of games neatly laid out in different categories, including Popular games, Feature Buy, Slots and more, allowing you to easily filter them to find your favourites.

Some game types are missing, though, as there are no progressive jackpot slots, nor are there any video poker options to be found here.

Game facts

Expert’s pickRazor Returns
Slots total340+
Popular slotSweet Bonanza
Jackpots totalN/A
Top jackpotN/A
Table games total23
Popular table gameAtlantic City Blackjack GOLD
Live games total55+
Most streamedSweet Bonanza Candyland

Wheelz casino makes it easy to find popular slots thanks to a convenient filter right at the start. Although, it’s not possible to save your favourite games.

Games rating

75/100 Decent selection that focuses on slots, though there’s room for more table games
  • 340+ slot games
  • Demo mode available
  • Live Baccarat is available
  • Limited virtual table games
  • No video poker

Like other Wheelz casino reviews, I was not impressed with the game selection — it’s far from an extensive game library, let’s put it that way.

As a new online casino, I found that Wheelz casino pales compared to PlayOJO. With 3,000+ games on offer, I realized how lacking the game selection at Wheelz casino was.

Even JackpotCity has more variety while still only having 100 or so video slots. It makes up for it by offering jackpots and games from big-name brands like NetEnt, which is absent at Wheelz casino.

Yes, I liked that the Wheelz casino site had a good selection of roulette games and a great live casino section. But I was missing other options, such as jackpot games like Mega Moolah.

I just had to mark it down here because, in this day and age, given the competition faced by Wheelz casino, the available games found here are not good enough. However, points are given for the ability to play in demo mode.

Wheelz casino: software providers

We looked at both the desktop and Wheelz casino app to check the software available. When it comes to online casinos, we expect at least 20 providers to offer up their games.

Even though Wheelz is a new casino, games from 20+ providers are offered here. The providers are some of the best around and are known for offering casino players excellent games of the highest quality.

However, there is only one live casino provider, and it’s not the top Evolution brand. The live casino section lacks some more interesting game show-style options.

Software facts

Most usedPragmatic Play
Total providers29
Live providers1
Bespoke softwareNo

Many big name software providers are also noticeably absent here. Instead, there are games from three smaller providers on offer, which isn’t something expected of a brand-new casino.

Available software

  • fantasma logo
  • inspired essential entertainment logo
  • print studios logo
    Print Studios
  • push gaming logo
    Push Gaming
  • quickspin logo
  • ReelPlay
  • stormcraft studios logo
    Stormcraft Studios
  • storm gaming technology logo
  • Wazdan

Software rating

73/100 Some strong providers but lack of diversity
  • Pragmatic Play live casino
  • Top-tier providers offered
  • Big and small game studios
  • Lacks many top developers

I felt disappointed regarding the game developers here, just like the overall games section. I want to see more providers.

For instance, LeoVegas has an excellent live section, and while it uses Pragmatic Play there, it has three live providers, including Evolution Gaming. The latter is completely absent at Wheelz casino.

I was also disappointed to find just four providers. Even CoolBet, primarily a sportsbook, has 43 providers on offer on its casino site, making Wheelz casino look a bit lacking.

Okay, so the positive is that these game providers are all good and make sure that the casino offers high-quality games all around.
I was also pleased to see some diversity and different games to the norm. It’s not enough for a new casino, so it’s a lower score.

Payment methods

Using your preferred payment method is a must when playing online. We like to see at least 10 options.

At Wheelz casino, there are seven different payment methods on offer. These include cards, eWallets and even prepaid options giving players a nice eclectic mix.

Wheelz casino also ensures you don’t have to make a large first deposit with a minimum deposit limit of C$10 in place.

The same goes for making withdrawals, as a minimum withdrawal limit of C$20 is achievable and low for an online casino.

Payment facts

No. of payments7
Top paymentInterac
Minimum depositC$10
Maximum depositN/A
Minimum withdrawalC$20
Maximum withdrawalN/A
Average deposit timeInstant
Average withdrawal time72 hours+
Average deposit feesNo fees
Average withdrawal feesNo fees

Excitingly, all the payment methods provided here are fee-free, and this goes for both depositing and withdrawing. Transaction times do vary, though.

Payments rating

80/100 Decent payment method selection
  • Cards and eWallets available
  • Speedy deposits
  • 5+ methods offered
  • High min. withdrawal

I can happily say that I gave a better score to Wheelz casino regarding the payment options on offer here.

It’s not quite as good as BetMGM, which has 9 payment methods on offer, but with 7 to choose from, Wheelz casino is not far behind.

I was pleased to see a low first deposit limit of just C$10, which covers all deposits made on the site. However, I was disappointed that no maximum bet was listed while a minimum deposit was provided.

Additionally, the 2 to 3-day withdrawal timeframe offered by Wheelz casino is a bit slow. Especially when SlotsMagic offers much faster withdrawal times of 24-48 hours.

Nevertheless, I felt Wheelz casino held its own here and offered some decent options.

Safety features

When we check out different casino sites, we always want to ensure it is licensed, safe and secure for you to play.

Wheelz casino holds an Ontario iGaming licence, which means it is legal and licensed to play within the province. However, you do have to be over 21 to join, and an ID card is necessary when making a Wheelz account.

The casino is also protected with SSL encryption protocols that prevent your banking and personal details from falling into the wrong hands.

Safety facts

Auditing sealsN/A
Responsible gaming sealsConnexOntario, Gamblers Anonymous, Gambling Therapy, GamCare
SSL encryption256-bit
Two-factor authenticationAvailable
Ever blacklisted?No
LicencesThe Alcohol and Gaming Commission of Ontario
Company behindRootz limited
Personal loss limitsAvailable
Cooling-off periodAvailable

Additionally, you can play responsibly here thanks to some good responsible gambling protocols in place, all of which can be found in their footer.

Licensed by

  • The Alcohol and Gaming Commission of Ontario

Trusted by

  • ConnexOntario
  • Gamblers Anonymous
  • Gambling Therapy
  • GamCare

Safety rating

84/100 Standard security protocols, nothing new
  • Time-out options available
  • 256- bit SSL encryption
  • Net loss limit available
  • No auditor listed

I was happy to see Wheelz casinos offering strong security protocols. It ticked most of the security boxes I had in place.

However, I did feel Wheelz could have done more. For instance, Unibet offers unique responsible gambling features, though finding the information is hard.

Wheelz casino’s responsible gambling was very much run of the mill, though the information was, at least, very easy to find compared to some other sites.

In terms of extra security, this is where Wheelz casino lacks again. BetRivers offers excellent security, including a log-in notification, which is a nice touch.

Generally, though, I was very happy with what is offered here, which is why I could score high.

Mobile features

Wheelz casino has a good mobile browser version of the site. Here, you can find all the same features and functions as the desktop site.

However, there is no Wheelz casino app available. This means you must rely on the Wheelz mobile casino in your mobile browser to get online.

All the games are on offer on the mobile site, too. You can also enjoy the same bright layout as the desktop version.

Mobile facts

Native appNo
Mobile browser accessGoogle Chrome | Mozilla Firefox | Safari | Opera
Mobile games400+
Top mobile gameMoney Train 3
Live mobile games50+
Mobile UXGood

The mobile browser version is fully scalable, too. And it works for both Android and iOS devices. You can also enjoy the site on larger-screen tablets.

Play on these devices

  • Android
  • iOS
  • Windows
  • MacOS
  • Linux

Mobile rating

77/100 Good mobile interface but no app
  • Mobile compatible site
  • iOS and Android optimised
  • Same site layout and design
  • No mobile app available

I have to be honest here; it’s always a little bit disappointing to find that there is no app for a casino site. I like to have a choice when I play.

While there is no app on Wheelz, it’s still very usable on a mobile. Just like Pokerstars it has great cross-platform usability — completely accessible for all operating systems.

The mobile browser version of the site is easy to get to grips with, and I liked that it had the same game filters and layout as the main site.

Impressively, just like SpinGenie, Wheelz casino offers all its games on the mobile site, which is lacking in some other casino sites.

The mobile browser version also gives you access to the rewards program with David Hasselhoff as the brand ambassador. I liked how he showed you this exciting loyalty offer’s progress bar and extra wheel.

Customer support

No matter how good an online casino is, there must be good customer support in place should there be an issue when you play online.

Ideally, we would like to see three customer support options in place. There should be a live chat, and this ought to be available around the clock,

At Wheelz casino, there are only two customer support methods in place; email and live chat. However, the live chat is available 24/7 as a sticky button on the left.

Impressively, customer support is also available in five different languages. When you open the chat, select a language and get going.

Support facts

Customer support availability24/7
Live chatYes
Email[email protected]
Contact numberN/A
On-page supportFAQs

The site also has an email for you should you wish to get in touch. However, there is no phone option or social media contact provided.

Support rating

84/100 Helpful and quick customer support, but not phone support
  • 24/7 live chat
  • Sticky chat
  • Email provided
  • No phone number

I was pleasantly surprised by the thoroughness found here. A good set of FAQs is in place to kick things off and cover all the main points. I was also happy with the two contact options, my only quibble being the email address was hard to find. I finally unearthed it in the FAQs.

Other than that, Wheelz casino is very similar to Casumo in all respects, even with detailed FAQs and helpful staff on support.

In particular, I liked that the FAQs covered everything from wagering requirements to account verification. Additionally, a whole section on how to play the Extra Wheel feature was very useful.

I was also very impressed with the 24/7 live chat, even if it wasn’t quite as speedy as Royal Panda, which responds in seconds.

But, like Royal Panda, there was no need to log in to access the chat function. Instead, I could send a query and get an answer without an account. I love this, so I bumped up the points.


Finally, it’s all very well for a casino to have many different features, but if it’s hard to navigate, we won’t score it well.

Wheelz casino has a very simple layout with a nice deep blue or purple background, with complementary orange highlights for important buttons. The white text stands out nicely and is easy on the eyes.

Within the games section, everything is laid out neatly and intuitively. You can find the main games offered instantly without searching too hard.

There are various filters along the top. And, if you go to all games, more game categories are revealed, including Megaways games and the ability to look at each provider’s offerings.

Wheelz  casino mobile view on homepage and games library

Usability facts

Ease of navigation Easy
Game filtersYes
Search functionYes
Loading speed0.5 sec.
Web UXExcellent

While you can search for a game provider, no specific provider filter is in place. There is also no table game category provided.

Usability rating

77/100 Good layout and navigation
  • Straightforward to use
  • Simple, minimalist design
  • Game filters available
  • No provider filter

After a good run, Wheelz casino does drop a little here. If you want to play here, you’ll find it easy to navigate at least — it’s very simple.

And in the games section, I was happy to find several filters. But, when I compared it to PlayZee, which has a superb user experience with multiple search options, Wheelz casino is again lacking.

I did like the overall simplicity of the site, though. There are barely any sections to the menu (just games), and the filters are all characterized by fun graphics.

It was also nice to get all the information I needed quickly. As such, it was better than Spin Casino where a lot of key information requires a login.

Having to log in to access information and check out features is a pet peeve of mine. So, I was very happy that I didn’t need an account to play demo games or check everything out here.

Research methodology

Our casino reviews are meticulously crafted through a rigorous process of comprehensive evaluation. We delve deep into various aspects, including the range of games, the effectiveness of security measures, the overall user experience, customer support quality, and mobile app availability. Our team of experts thoroughly tests each element to ensure accurate and unbiased assessments.

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