Pinnacle casino Ontario review 2025

I always find something that suits my mood, whether it’s a quick spin on Wanted Dead or a Wild or chasing a jackpot on Immortal Romance II. The slots library feels varied enough that I rarely repeat the same games unless I want to. 1,000+ games is slightly above the market average, though it doesn’t compare to the likes of Horseshoe Online Casino, which has double the number of games.

The live casino catalogue only has 37 options, but the tables there accept higher stakes than many Ontario sites (C$10,000 for blackjack, C$5,000 baccarat and roulette). Poker players can choose from two live tables. If I’m looking for a more impressive live selection, I’d turn to Betano instead, which offers over 420+ live tables.

I liked that some of the top game providers are well-represented at Pinnacle, but it could do with a bit more variety. At only eight software providers, the selection is bound to be missing some popular picks. Somewhere between 15-20 providers would be more in line with what I’d expect to see at a well-rounded casino. If having a large selection of developers is important to you, I’d recommend playing at Betsafe, whose games are powered by a staggering 120 software providers.

But I seldom see an Ontario casino offering more than one live provider, so having two is definitely a strength. For comparison, Yukon Gold and High Flyer have no live tables at all.

I’ve used both Interac and Visa on Pinnacle, and deposits cleared without any delay. Withdrawals were also efficient. My visa payout reached my account on the same day, though exact times can vary depending on your bank. Interac took closer to 24 hours, but that’s still reasonable. 

You won’t lack for payment methods with 13 options, though depending on which one you choose, they come with very different transaction limits and fees. Minimum withdrawals hover between C$10 to C$25 and up to C$610 (for Tether), which is slightly higher when considering other casinos like Conquestador have minimum withdrawals of C$20. For example, if you’re using Payz, you’ll need to build up a balance of C$50 first. 

Another thing to be aware of is the minimum C$5 withdrawal fee (higher depending on the payment method). It isn’t a huge issue if you’re cashing out larger amounts, but it does make smaller, more frequent withdrawals less appealing. Instadebit is probably your best bet if your payout is less than C$20,000, as it has the lowest fee and lowest minimum withdrawal.

Is Pinnacle legit? From my own experience, yes. The AGCO and iGO licences guarantee that the casino is regulated in Ontario. Verification when I first joined was simple and gave me peace of mind that accounts are properly checked. Pinnacle does have a few negative reviews on Trustpilot, though these seem to primarily relate to confusion around withdrawal minimums on the sports betting site, rather than on the casino.

The site also prominently promotes Connex Ontario, which shows they take responsible gambling seriously. I’ve used the deposit and session limit tools, and they were easy to set up from my account page.

I was also impressed that Pinnacle has its own Responsible Gaming Team dedicated to helping players by monitoring those who might be experiencing gambling-related harm. For me, this is a mark of a safe online casino.

When I tested live chat with a withdrawal question, I was connected in under three minutes and got a clear, personal response without the usual copy-paste answers. Email was less reliable and my most recent message took more than a day to get a reply.

I appreciate that help is available 24/7, even late at night when I’ve needed it. The only thing missing for me is phone support, but chat has been good enough that I don’t miss it much.

FAQs are covered in a help centre that should address most players’ questions: it’s well-organized, comprehensive, and clearly accessible on the main page.

For me, the clean design is one of Pinnacle’s biggest strengths. It feels like a site built by people who actually play. Switching between casino and sportsbook takes one click, and I’ve never lost my spot mid-session.

On mobile, the browser version works just as well. I’ve played RIP City on my phone while commuting and didn’t notice any lag. The site adjusts smoothly to different screen sizes, and menus stay consistent. The only area which could be optimized is in loading times when navigating between game categories. Especially when loading a large selection like slots, there was a noticeable delay of a few seconds before I could see all titles.

I loved that games are organized in such a software-centric way because it makes it easy to find old favourites, but also to discover new ones by my preferred provider.