Expert verdict

If you’re looking for a fun sweepstakes experience that keeps things sweet and simple, Cazino is a good option for you. It has a lot going for it. 1,000+ games, a nice welcome bonus of 20,000 LC and 20 SC, along with a 21-level loyalty program that gives regular rewards. Cazino also prioritizes player well-being by having a good selection of RG tools.

That being said, nobody’s perfect, and with Cazino, there are some areas I found disappointing. Cazino has a 3x wagering requirement on SC before they can be redeemed as a prize. To meet the requirements, the SC can only be played through on one of the listed eligible slots. This is too high for a sweepstakes and well outside of the standard.

The lackluster customer support was one of these for me. Despite saying support is available 24/7, live chat with a bot is not the way to go. It’s also limited when it comes to payment methods, with just three available, and crypto isn’t included.

If you can overlook these aspects and want a straightforward in-and-out sweepstakes experience, Cazino is worth trying out.

State differences

Cazino is available in 41 states. The exceptions are Connecticut, Idaho, Louisiana, Maryland, Michigan, Montana, Nevada, New York, and Washington. These nine states are restricted and can’t access Cazino. For players in Florida, the maximum redemption value of a prize won on one spin or play round is $5,000.

How does Cazino casino work?

Cazino is another sweepstakes casino, meaning you can sign in and play games without needing to make a purchase. Games are played using Cazino’s virtual coins, of which there are two types: Lucky Coins (LC) and Sweepstake Coins (SC).

LC are acquired through the welcome bonus, promos, and through wins made while gaming. You can also purchase additional LC through the packages available in the Coin Store. These coins can’t be exchanged for real money and don’t hold any value outside of the casino.

SC can also be acquired through the welcome bonus and promos, and sometimes are included as a free bonus in the LC packages. More SC can’t be won when playing games with LC, but only when playing with SC. The biggest difference is that SC can be redeemed for cash and prizes.

Bonuses and loyalty at Cazino 

Cazino’s welcome offer is displayed on its lobby page. Newcomers receive 20,000 LC and 20 free SC. Cazino states that on signing up, you get the first 10,000 free LC. Once you’ve completed your profile, you get more LC and SC.

Cazino has regular coin giveaways, like login bonuses and regular competitions. SC can also be awarded after completing verification.

Bonus facts

With Cazino’s Level system, you can earn rewards with each rank. There are 21 levels and every player starts out on the Wood level. To move up to the next level, Stone, you need to earn 51 points. The number of points required to move up increases with each level, and one point is earned with every spin you play in the casino. With some levels, the criteria to level up include playing your favorite games or exploring new game types.

The different levels have different rewards, with the Wood level starting off at 1,000 LC and the final level, Master, awarding 250,000 LC. Certain levels will also have Surprise Special Offers, such as exclusive promotions and personalized gaming experiences. 

Games available at Cazino

Cazino has over 1,000 games available, provided by well-known and reputable software providers. Slots dominate the catalogue, with hundreds available, but Cazino also offers 14 live social games. This includes six roulette games, two sic bo games, a baccarat game, three card games, and two game shows.

Part of Cazino’s game offering includes 88 Hold and Win games, which can be found in their own category. 110 games fall under the Play Feature category, which allows players to buy free spins or to trigger the bonus game using LC.

Games facts

Among the categories, there’s also Megaways, which includes seven games, and Cascading games, which includes 30 games. Many of the games can be found in more than one category. Cazino also has a few mini games, like Plinko, and crash games like Aviamasters. There are even six scratchcard games.

Cazino doesn’t have a dedicated table games section, and popular games like poker and blackjack are missing from the live social games section. Demos aren’t available for any of the games.

Software providers for Cazino

Cazino has four software providers available. These are 3Oaks Gaming, BGaming, 1spin4win, and ICONIC21. ICONIC21 is the provider for the live social games section of the casino, while the other providers cover the slots. BGaming holds the biggest share, with 140 games available. Cazino doesn’t currently have any bespoke software or original games.

Software facts

The games can be played directly on the site, with no download required, and are available 24/7.

Payment methods accepted at Cazino

When it comes to payment methods, Cazino has stuck to the classics. You can use Mastercard, VISA, or bank transfer. All three methods are available for purchases, while only bank transfers can be used for prize redemption. The sweeps casino doesn’t currently accept cryptocurrency.

Payment facts

If you want to redeem a prize, you can use your SC. Cazino requires you to make a minimum redemption request of 100 SC to process a redemption. Redemption requests can be submitted at any time, as long as verification has been completed first.

Cazino’s team will process the request during normal business hours. Bank Transfer ACH payments to your bank account typically take around 1–3 business days. Cazino also states in its terms that it may take up to 30 days to process the payment of any redeemed prizes, as delays can arise during the verification process.

The maximum redemption value of a prize won on one spin or play round in Florida is $5,000. The daily limit of any player’s redemption of prizes is $9,900. There is a 3x playthrough requirement on SC, which need to be played on one of the listed Eligible Games.

Is Cazino safe?

Cazino has an SSL 256-bit certificate for an encrypted connection, keeping data secure. Its platform is also hosted on the Microsoft Azure cloud computing platform and uses many of Microsoft’s security tools.

You can start playing without verification, however, you’ll need to complete verification if you want to get more coins or redeem any coins. If verification cannot be completed, Cazino reserves the right to restrict or deactivate your account. The documents required for verification include, but aren’t limited to: photo ID, a utility bill that matches the address registered on your account, and a source of wealth or funds documentation.

Safety facts

When it comes to RG, Cazino has several tools available to help you set limits and control your gaming responsibly. Players can set purchase and play limits on a daily, weekly, or monthly basis to limit the number of virtual coins they purchase and play during the chosen period.

Time limits are also available, so that players can limit the time spent logged into Cazino each day, regardless of whether the player is in a game or not. Activity check reminders can be set up, too. It doesn’t impose a limit but lets the player know how long they’ve been playing.

If a break is needed, timeouts and self-exclusion are available. Timeouts offer short breaks for a chosen period and prevent players from playing or making purchases. Self-exclusion is more long-term and is available for a minimum of 6 months, up to 5 years, or even indefinitely. Cazino also lists a series of self-assessment questions to help players recognize their gaming behaviors and provides links to external resources that can assist.

To access or activate these tools, players need to reach out to Cazino’s customer support via email, and the changes will be implemented on the account.

Reaching out to support at Cazino

Cazino offers 24/7 support via the live chat widget on their site. This connects you to a bot that provides brief answers to common questions, which you choose from a list provided. It’s also possible to reach out to support via email, and the help center includes a comprehensive FAQs section.

Support facts

It’s a well-organized FAQs, broken down into categories, with multiple questions in each. The responses are detailed enough to provide the guidance you’re looking for.

Above the FAQs, there’s a button to submit a request. This will take you to the contact form, where you can submit a written request to the ticketing system.

The usability of Cazino’s platform

Cazino keeps things simple with a clean design. The main color is a deep blue, with lighter shades of blue being used for buttons and the side menu. There are also red accents for important features, like the Get Coins button and the coin balance. 

The straightforward design goes hand in hand with Cazino’s UX, which is naturally intuitive. All the major buttons are big, so they’re clearly visible, and anything else can be found below in the footer. Everything you need can be seen on first glance at the Cazino site, with the Welcome Offer displayed clearly at the top of the page, instructions for how the casino works just next to it, and below that, buttons to the level system.

Navigating the games is easy. Games are displayed in the lobby, which is the site’s homepage. You can use the search bar to look for a specific title, but you can also go through the different categories to find what you want.

Usability facts

When it comes to mobile, Cazino doesn’t have a mobile app that you can download but the site works well on mobile browser. The site is responsive to smaller screens, is fast, and has incorporated touchscreen technology, meaning everything is easily scrollable.

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