Smiles Casino review
To discover the full details on this sweeps casino, check out my Smiles Casino sweepstakes review below.
- 900+ games
- 24/7 live chat support
- Progressive daily login bonus
- No live or table games
- No gift card redemptions
- 100 SC minimum redemption
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Editor's note
This review is based on the operator’s current offer. Data and analysis below are accurate at the time of publishing, but may be subject to change.
Expert verdict
There’s a lot to smile about this casino, as my Smiles Casino review will show you. It’s also got a few areas that can be considered as works in progress.
When you sign up at Smiles Casino, you’re awarded 1,000,000 GC and 2.5 SC, which is a very generous sign up bonus. The sweeps casino also has daily login bonuses to boost your bankroll with, along with regular tournaments and giveaways.
When it comes to games, Smiles Casino isn’t shy, with over 900 slots and instant win games available. Amazing number, although admittedly, with such a high number, I expected more variety. Smiles Casino doesn’t have any table games or live games, so that might be a deal breaker for you.
In terms of redemptions, ACH bank transfers are the only available option for cash prize redemptions. There’s also a 100 SC minimum requirement, and no gift card option. It’s a high minimum and only one way of doing it, which is frustrating.
If you need support, the 24/7 live chat service is your best shot, as email support might not get back to you in time. This is only an issue when you need to establish self-exclusion, since that’s the way to set it up.
All in all, I like the direction Smiles Casino is headed in. It’s a good sweeps casino option for players who are newer to sweepstakes, while veteran players might have some teething issues with payments and the lack of variety in games.
State differences
Smiles Casino is available in 39 states, excluding Nevada, New York, Connecticut, Delaware, Michigan, Montana, Kentucky, Idaho, Maryland, Louisiana, and Washington.
There isn’t a maximum redemption amount, but players from Florida have a maximum redemption value of $5,000 won on any one spin or play.
How does Smiles casino work?
As a sweeps casino, Smiles Casino has two types of virtual coins: Gold Coins (GC) and Smile Coins (SC). GC allow you to play games for free at the sweeps casino, while using SC means you can redeem coins for prizes.
There are different ways to get GC. They’re awarded when you sign up and in the daily login bonus. You can also win them in promotions and contests at the casino and on social media. If you want to, you can also purchase GC packs.
SC can be acquired in the sign up bonus, daily login bonuses, and are sometimes included as a freebie in the GC packs that you purchase. You can also send in a written mail-in request for additional SC.
Bonuses and loyalty at Smiles Casino
Smiles Casino has a sign up bonus of 1,000,000 GC and 2.5 SC. There are no sweeps bonus codes required, but you must verify your account to receive the bonus.
Smiles has a daily login bonus that’s awarded every 24 hours. This can include small amounts of SC, ranging from 0.5 SC to 1 SC. Smiles Casino has a progressive daily login bonus, where the more days in a row that you log in, the higher your bonus.
Bonus facts
| Category | Details |
|---|---|
| Welcome bonus | 1,000,000 GC + 2.5 SC |
| Bonus code | N/A |
| Daily credits | 0.5-1 SC |
| Free spins | N/A |
| Game-specific bonuses | Leaderboard tournaments |
| VIP rewards | N/A |
| Other promotions and events | Social media competitions, prize drops |
There isn’t a VIP program, but Smiles Casino hosts giveaways and competitions on its social media. These are often puzzles which award big prizes like 50,000 GC and 10 SC. Smiles Casino also has its own in-house tournaments where you can climb the leaderboard for the chance to win a reward.
Lastly, the sweeps casino also has random prize drops. SC rewards can be gifted to a player’s account at any time, and some of them are invite-only.
Bonus rating
- 1,000,000 GC on signing up
- Progressive daily login bonus
- No VIP program
- No refer-a-friend bonus
Smiles Casino sign up bonus is one of the biggest and most generous I’ve ever come across. 1,000,000 GC on signing up is impressive and should set you up for several games. The 2.5 SC is not bad either, although there are some sweeps casinos that offer more.
WOW Vegas, for instance, awards 5 SC in its three-part sign up bonus, which also awards 250,000 WC.
On top of this, there’s the daily login bonus you can claim everyday, and since it can increase the more often you login, it stands to be a very lucrative bonus.
There are some classic bonuses missing from the lineup that I was expecting to see. The refer-a-friend bonus is one of them. These can come with big rewards and are becoming more popular in sweeps casinos. I also thought there would be a VIP program for additional rewards, but that’s not available at this time.
Smiles Casino hosts regular competitions and giveaways, however, which give players another avenue to acquire free virtual coins. I liked the sweeps casino’s approach of using puzzles on social media to unlock prizes. It’s playful and fresh, and based on what I could see, a decent number of players take part.
Games available at Smiles Casino
There are over 900 games available at Smiles Casino. Smiles doesn’t have the largest variety, offering hundreds of slots and instant win games, but no table games or live games. Fresh content is added regularly, in fact, Smiles Casino says new games are added weekly. It has some exclusive slots, too, which might add something special to the mix.
Games facts
| Category | Details |
|---|---|
| Expert’s pick | Money Train 4 |
| Slots | 900+ |
| Popular slot | Bill and Coin |
| Jackpots | 10+ |
| Top jackpot | Big Bass Splash |
| Table games | N/A |
| Popular table game | N/A |
| Live games | N/A |
| Popular live game | N/A |
| Average RTP | 97.33% |
| Demo-play availability | N/A |
Working with popular providers like Pragmatic Play also means Smiles Casino offers popular slots like Gates of Olympus and the Big Bass series.
Games rating
- 900+ slots
- Popular jackpots available
- No table or live dealer games
- Lack of variety
900+ games is great, and knowing that Smiles Casino adds new content regularly, that number will only increase. Based on the providers the sweeps casino works with, those games are all quality choices.
If you’re a fan of instant slots and instant win games, Smiles Casino is the perfect choice for you as there are hundreds of options of both categories.
Unfortunately, the downside is that although there are over 900 games, there’s a lack of variety. Smiles Casino doesn’t have any table games or live games, which is a big disappointment.
These are becoming increasingly in-demand among sweeps casinos, and while not many casinos offer both, most will have the RNG versions of table games if they don’t have a live games provider, and vice-versa.
Rolling Riches, for example, only have 500+ games in comparison, but it packs a punch with its variety by having several different kinds of slots, mini games, table games, and live blackjack tables.
If you’re looking for a sweeps casino with a big live casino offering, try Mega Frenzy. It has 25 live games from ICONIC21.
Software providers for Smiles Casino
Smiles Casino works with key providers to bring its players high-quality games. This includes Pragmatic Play, Relax Gaming, and BGaming. All its content is available to play immediately, with no need to download.
Software facts
| Category | Details |
|---|---|
| Most popular slot software | Pragmatic Play |
| Number of software providers | 3 |
| Live providers | N/A |
| Most popular live software | N/A |
| Bespoke software | N/A |
| Download required? | N/A |
There isn’t any bespoke software or a live games provider at this time.
Available software
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Relax Gaming
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BGaming
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Pragmatic Play
Software rating
- Works with key providers
- No download required
- No bespoke software
- No live games provider
Although Smiles Casino doesn’t work with lots of software providers, it makes a big impact with those that it does work with. It’s got some big names on its list, including Pragmatic Play and Relax Gaming. Names like this guarantee a high caliber of games, including popular favorites like Gates of Olympus and the Big Bass series from Pragmatic Play.
Smiles Casino doesn’t have any bespoke software, although with these big names contributing to its games library, I wouldn’t say it needs it.
What’s missing though is a live games provider. Slots and instant games are great, but without a live games provider, or even a table games provider, many players will look elsewhere.
HelloMillions is a great example of a sweeps casino with a live games provider, while also still offering Pragmatic Play games and a variety of slots.
Payment methods accepted at Smiles Casino
Smiles Casino accepts bank cards for purchases. This includes VISA, Mastercard, Discover, and Amex. For redemptions, US ACH bank transfers are the only available option for cash prize redemptions. Cryptocurrencies aren’t currently accepted.
For redemptions, there’s a 100 SC minimum for cash prize redemptions. Gift card redemptions aren’t available. There’s a 48-hour processing time for redemptions, but redemption requests exceeding $10,000 can take longer due to verification requirements.
Your account must be verified before playing, and Smiles Casino reserves the right to request verification at any time. Failing to provide the requested documents within seven days can result in the termination of your account.
Payment facts
| Category | Details |
|---|---|
| Number of payment methods | 5 |
| Popular payment | VISA |
| Minimum purchase | $1.99 |
| Maximum purchase | $200 |
| Average purchase time | Instant |
| Prize redemption | Available |
| Minimum prize redemption | 100 SC |
| Average prize-redemption time | 48-72 hours |
Smiles Casino will only process one redemption request per player within a 24-hour period. Players from Florida have a maximum redemption value of $5,000 won on any one spin or play.
There’s a 1x playthrough requirement that players need to meet before making a redemption request.
Payments rating
- No max redemption
- Popular cards accepted
- Only cash redemptions
- 100 SC minimum redemption
The good thing about Smiles Casino’s payment options, is that they’re all widely used payment methods. For purchases, there’s at least one card that you use, and where redemptions are concerned, bank transfers are accessible to everyone.
That being said, this list doesn’t have any e-wallets, like PayPal, available, and there aren’t any options for cryptocurrencies either.
This can mean that while the sweeps casino prioritizes redemption requests and processes them within 48 hours, payouts can take longer as bank transfers are known to be slower. You also don’t benefit from the anonymity that e-wallets and cryptocurrencies provide.
The other downside is that currently only cash prize redemptions are offered at the sweeps casino. This leaves out gift cards as an alternative, and means all redemptions must be a minimum of 100 SC.
This is a high minimum redemption amount, and means it will take you a long time to get to a point where you can make a redemption request. Crown Coins has a minimum redemption amount of 50 SC, which is half of what Smiles Casino requires.
Is Smiles Casino safe?
Smiles Casino has 256-bit encryption with ECDSA technology. In its FAQs, Smiles Casino explains that all its games use a regularly audited RNG.
After registration, and in order to play games and make redemptions, players need to verify their mobile number, followed by KYC procedures. This includes uploading an identification document, such as a government-issued ID card, a proof of address document like a recent utility bill, and banking information and proof of banking.
During redemptions, Smiles Casino can request additional documents, such as source of wealth or source of funds.
Safety facts
| Category | Details |
|---|---|
| RNG auditing seals | N/A |
| Responsible gaming seals | N/A |
| Licenses | N/A |
| SSL encryption | 256-bit |
| Two-factor authentication | N/A |
| Legal age | 21+ |
| Purchase, play amount, and gameplay limits | Available |
| Self-exclusion | Available |
| Cooling-off period | Available |
Smiles Casino has a dedicated responsible gambling page, which highlights the importance that the sweeps casino gives to player wellbeing. Players need to be 21 or over to play at Smiles Casino.
There are also five RG tools players can make use of. This includes session reminders, purchase limits, time limits, taking a break, and self-exclusion.
Session reminders alert you after you’ve been logged into for a set amount of time that you determined beforehand. You can also set a time limit to control the number of hours you spend using the sweeps casino. This can be set on a daily, weekly, or monthly basis by contacting customer support via email.
Purchase limits can also be set on a daily, weekly, or monthly basis to help control your spending in the Coin Store. This is also set up via email.
When you need some time away from the sweeps casino, you can take a break. This restricts your activity and is available for one day, three days, seven days, one month, and three months.
For a more permanent break, you can use self-exclusion. This means you’ll no longer be able to access your account for a minimum of six months. Smiles Casino will also stop sending marketing material to you. Both take a break and self-exclusion are set by reaching out to support via email.
Safety rating
- 5 RG tools available
- ECDSA 256-bit encryption
- Self-exclusion set up via email
Security-wise, Smiles Casino ticks several boxes. The sweeps casino has invested in ECDSA encryption, it doesn’t let players make any plays or purchases without verification in place, and all its games have audited RNGs.
When it comes to RG, I was also impressed with what’s available. There are five RG tools and the page is pretty populated with useful information about playing safely.
What I was also pleased to see was that the self-exclusion tool has normal options for how long you want your self-exclusion period to be. It starts at a minimum of six months, with the choice to increase it as you feel you need to. The take a break feature also offers a few options.
Unfortunately, to set up either of these tools, you need to contact customer support via email. This makes it much harder to use these tools because based on my experience with the sweeps casino, email support doesn’t answer you. This can discourage players from using the service entirely.
You can resort to using the contact form, and I was able to get a response from them, but when all the instructions for setting up self-exclusion tell you to use the email, it’s more than a little misdirection.
Reaching out to support at Smiles Casino
Customer support is available 24/7 at Smiles Casino. You can reach out via the live chat widget or via email. You can also submit a request using the contact form in the Help Center. This is also where you’ll find the FAQs.
The live chat support is available even to non-members, and agents respond in under a minute. They provide clear answers and are keen to help. Email support never answered my query, however I got a response when I used the contact form. The response I got was similar to what I experienced when using the live chat, although it took around three hours.
The contact form has a place for you to upload any attachments you might need, but this can also be done in the live chat or via email.
Support facts
| Category | Details |
|---|---|
| Customer support availability | 24/7 |
| Live chat | Available |
| [email protected] | |
| Contact number | N/A |
| On-page support | FAQs and Help Center |
When it comes to FAQs, there are two FAQs sections. The first is found via the footer, listed under FAQs. This is a basic FAQs section that covers essential topics you need to know about the casino. If you click Customer Support in the footer, this takes you to a more extensive FAQs section, and it’s also where you can find the contact form.
The Help Center FAQs covers the following categories: verification, redemptions, purchases, my account, technical issues, responsible gambling, casino, promotions, and common questions. There’s also a search bar if you want to look for specific keywords.
Phone support isn’t available at this time.
Support rating
- 24/7 support
- Good FAQs section
- Contact form can take hours
- Email support never answered me
I’m always pleased when I find a sweeps casino with a good 24/7 live chat service. Although it’s becoming more popular, it’s not the norm yet, and not all the live chat services out there give you what you need.
Smiles Casino’s live chat support wasn’t that. The agents I spoke to were helpful and responsive, giving me clear answers to my questions. It’s a reliable service that will most likely be your go-to when you need support.
Especially since I received no response from email support. I was disappointed there, even more so when you consider that you need to contact email support to set up self-exclusion. In such cases, zero response can be dangerous.
Fortunately, you can resort to the contact form if that’s your preferred way of getting support. It took a few hours for them to get back to me, but I was satisfied with the response I received. If you’re willing to wait, the service is fine. If it’s urgent, go straight to the live chat.
The FAQs are also a solid source of information. Those you’ll find on Smiles Casino’s site are basic, but the answers are detailed. The Help Center is where you’ll find questions and answers for almost every topic. I highly recommend starting there before reaching out to support.
The only thing that’s lacking, apart from email support, is telephone support. This isn’t available at Smiles Casino. Chanced casino has phone support available for payments, which is a step up from no phone support at all.
The usability of Smiles Casino’s platform
Smiles Casino has a good platform. It loads quickly and has simple navigation, which gives it a user-friendly approach. You can get around comfortably using the nav bar and the footer. When it comes to games, there are some basic filters you can use in the game lobby. The live chat widget is in the bottom right corner, making it easy to find.
In terms of design, Smiles Casino keeps it basic, but it’s still playful. It has a purple color scheme with yellow accents, tying in the colors from the logo. It’s easy on the eyes and feels welcoming.
Usability facts
| Category | Details |
|---|---|
| Mobile app | Web browser |
| Mobile games availability | Full suite |
| Ease of navigation | Could be better |
| Game filters | Basic |
| Search function | N/A |
| Loading speed | 2 seconds |
| UX and UI rating | Could be better |
| Other products | N/A |
When it comes to mobile, there isn’t a mobile app that you can download. If you need to play your games on-the-go, Smiles Casino is responsive to smaller screens. This gives you the full experience, without compromise.
Usability rating
- Fast loading time
- No mobile app
- No search bar
You’re able to get a good grasp of what Smiles Casino is all about, since you can experience a small part of it without being a member. The design and basic navigation are all there, with access to a few key pages.
I liked the sweeps casino’s design. It’s cute and quirky, and it paired well with the user-friendly UX. These are all important points when it comes to any online casino, as it will make or break your experience.
Smiles Casino’s nav bar and footer are your first ports of call when you need to navigate to other pages, and I think the sweeps casino done them well.
However, I had no problems finding where I needed to go. The basic filter and lack of a search bar can make finding specific games difficult.
Operator comparison
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| Expert rating |
Expert rating
75
/100
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| Playscore |
Playscore
59
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| Bonus |
Bonus
1,000,000 Gold Coins + 2.5 Smile Coins
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| Redeemable prizes |
Redeemable prizes
Cash
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| Minimum prize redemption |
Minimum prize redemption
$100
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| Minimum purchase |
Minimum purchase
$2
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| Games |
Games
900+
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| Free rewards |
Free rewards
Gold Coins,
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| Excluded states |
Excluded states
CT, DE, ID, KY, LA, MD, MI, MT, NV, NY, WA
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| Visit site | Visit site | Visit site |
Smiles user reviews
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