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Spin Casino review for February 2024

Checked byDasha Goncharova
88/100 Expert Rating by Elena I.
100% up to NZ$1,000

Previously known as Spin Palace, Spin Casino is a trusted global operator now available to players in New Zealand.

Our experts cover the perks, like generous promo rewards, games, and transparency, along with drawbacks like high wagering requirements, withdrawal fees, and usability.

Pros and cons

  • Reputable casino
  • Offers round-the-clock support
  • Good for mobile play
  •  24-hour withdrawal pending status 
  • No phone number available
  • Fees for some withdrawals

General ratings

88 / 100 Expert Rating by Elena I
80Bonus rating
90Games rating
92Software rating
90Payments rating
88Safety rating
90Mobile rating
92Support rating
85Usability rating
How we rate?
87% Playscore based on 8 critics
100
95
bestnewzealandcasinos.net logo
92
casino.org logo
90
bestnewzealandcasinos.com logo
90
casinodeps.co.nz logo
80
casinoonline.co.nz logo
80
real-money-casinos.co.nz logo
68
gamingzion.com logo
What is our Playscore?

General info

Launch date 2018
Company behind Super Group

Editor's note

This review is based on the operator’s current offer in New Zealand. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.

Bonuses: Spin Casino free spins, welcome offer, and more

Once you’ve opened your Spin account, you’ll be invited to deposit up to NZ$400 and whatever you deposit will be matched and added to your account. There is no need to enter a Spin casino bonus code, as the bonus is automatically awarded. Your next two deposits of up to NZ$300 will also be matched, giving a generous total welcome package of NZ$1,000. 

It doesn’t end there. First of all, you can take advantage of free spins on the bonus wheel. Then, there’s a loyalty scheme where you receive a point for every NZ$1.00 wagered. You will be given 2,500 points on joining the scheme. The points can be used to play pokies, or you can redeem them for cash once you have collected 5,000 points. 

On top of all that, there are daily promotions available which are accessed by clicking on the promotions button on the landing page after login. If it all sounds too good to be true, and you are asking, ‘is Spin casino legit?’ then relax. Spin is fully licensed by the Malta Gaming Authority (MGA). 

As in most online casinos, Spin casino bonuses have a wagering requirement (WR) attached. A WR is the number of times the money must be bet before any winnings can be withdrawn, and at Spin, it’s 70x.

Bonus facts

CategoryDetails
Welcome bonus100% up to NZ$1,000
Wagering requirement70x
Bonus codeNo
Deposit bonusYes
Free spinsYes
Other bonusesReload bonuses, game promotions, and seasonal offers
VIP offersYes

Every Spin casino review focuses on the loyalty programme available. It’s worth noting however that loyalty points have to be used or redeemed within 60 days, or they expire. Therefore, it’s wise to keep a watchful eye on your loyalty account. 

Bonus rating

80/100 Good choice of bonuses, but high playthrough
  • Generous welcome offer
  • Regular promotions
  • Monthly bonuses
  • High 70x wagering requirement
  • Loyalty points expire in 60 days

Most of us dream of winning big at some point, and we fantasise about making that life-changing withdrawal. Spin casino withdrawal time will always be at least 24 hours longer than it could be because they practice a reverse withdrawal period. Additionally, any withdrawal requests after 05.00 GMT on Thursday mornings are held until Monday morning. 

A 70x wagering requirement means any bonus money has to be wagered at least 70 times before winnings can be taken; add to that that only pokies (excluding NetEnt), Keno and scratch card games count 100% towards the playthrough requirement, and the generosity of the welcome package is somewhat negated.

NetEnt slot games count 50% towards playthrough but all table poker. Roulette and most pokers count only 8%, and baccarat and all craps don’t count at all. Classic Blackjack, All Aces video poker and all Jacks or Better video poker count at 2%. Basically, to meet the WR you will have to spend it on slots, Keno or scratch cards. 

The bottom line is what started out looking like a generous bonus scheme may not be as good as it first appeared. Some of the top-performing casinos in NZ, such as bet365 and LeoVegas, have a wagering requirement between 30-40x.

Normally I’d say avoid any casino bonus with a WR greater than 35x because the value is largely negated by the play through requirement. With a WR of 70x, I’d say the true value of the bonus is questionable, as you can find other bonuses in NZ, with wagering as low as 20x at sites like Rizk casino.

The loyalty bonus only rewards high rollers and for those with more modest bankrolls, we probably won’t benefit. However, there are many other reasons besides bonuses to play Spin casino games.

Games at Spin Casino

If you enjoy a variety of game types then this is going to be the place for you. Spin casino features six games providers including premier players such as Microgaming, NetEnt and Yggdrasil. You will also find slots, table games, progressive jackpots and live games at Spin Casino. With new games added all the time you really will be spoilt for choice. 

As well as the full spectrum of online casino games, you’ll find a lively choice of live dealer games available at Spin Casino. These are from world-class developers like Pragmatic Play and Evolution Gaming. 

The live dealer games portfolio offers more than 120 options. Games on offer include a variety of different roulette, baccarat and blackjack games. Additionally, you’ll find mega wheel, sic bo, andar bahar, craps and games like Texas Hold ‘Em.

Spin Casino has some exclusive games and is adding new games all the time. When you log on look under the ‘For You’ tab, and you will see the second line down lists all the new games on offer.

Game facts

CategoryDetails
Expert’s pickNoble Sky
Slots1,110+
Popular slotMajor Millions
Jackpots88
Top jackpot9 Masks of Fire King Millions
Table games79
Popular table gameTurbo Auto Roulette
Live games122
Most streamedLive Dealer Diamond Blackjack
Average RTPN/A
Demo-play availabilityYes

No Spin Casino review would fail to mention Mega Moolah also called the ‘Millionaire Maker’ because of its legendary jackpots. One New Zealander scooped over NZ$13 million just a few years back! It’s one of the most popular games at Spin.

Game types available

  • Slots
    Slots
  • Jackpots
  • Blackjack
    Blackjack
  • Roulette
    Roulette
  • Baccarat
    Baccarat
  • Video poker
    Video poker
  • Live blackjack
    Live blackjack
  • Live roulette
    Live roulette
  • Live baccarat
    Live baccarat
  • Craps
    Craps
  • Keno
    Keno
  • Sic bo
    Sic bo
  • Scratch cards
    Scratch cards

Games rating

90/100 Good games, but limited choice
  • 1,400+ high-quality games
  • Progressive jackpots available
  • Popular video poker games offered
  • Below average number of games

With over 1,400 games available from seven different providers I found Spin Casino offers a truly solid array of games. Despite not being able to find Joker Double Bonus Poker featured, I certainly felt spoilt for choice.

Evolution Gaming, Micrograming and NetEnt are all top-class developers featured on the site. I trust premier players like these to produce the sort of games I want to play, and Spin Casino are quick to add new releases.

Being able to trial games on demo versions before I parted with any money was another welcome bonus. Not just novice gamblers like to test a game before committing. I find it enables me to test new betting strategies before I jump in.

All my recently played games were organised under a single table, so I found it really was easy to get back to where I wanted to be on the site too. It’s like my live casino! 

Live casino games are from developers like Pragmatic Play, Evolution Play, Ezugi and the lesser-known On Air. For me, live dealer games take the online casino experience to another level entirely. The streaming quality is good at Spin Casino, and I love the immersive experience. 

Despite the disappointment of the high wagering requirements of tarnishing the initial thrill of the deposit offer, I persevered at Spin Casino and am glad I did. The game selection has something for everyone and certainly kept me interested in the small hours.

Software: top-notch game developers

Spin Casino offers a broad church of games from more than ten different suppliers, which is pretty high compared to sites like All Slots, which only 2 providers. However, the casino is powered by Microgaming technology, and other game providers are hosted on the Spin Casino platform.

Microgaming was the first company in the world to specialise in online casino software and boasts a prestigious client list. Other software hosted at Spin Casino comes from companies NetEnt, Playtech, Yggdrasil, IGT and others. NetEnt is a world-leading pokies developer. with award-winning titles like Starburst.

Playtech is another top-notch player in iGaming and is traded on the prestigious London Stock Market. Yggdrasil is a world-renowned developer who developed exclusive software tools to build their games portfolio. IGT offers some of the casino industry’s most advanced systems, and its remote gaming servers ensure online casino games are delivered smoothly.

Betsoft games are loved for the cinematic quality of the graphics. Red Tiger and NextGen are other top-notch game developers with games featured at Spin Casino NZ. Pragmatic Play games are loved for their live casino offerings.

Software facts

CategoryDetails
Most popular slot softwareMicrogaming
Number of software providers10+
Live providers4
Most popular live softwareEvolution
Bespoke softwareNo
Download required?Yes

Spin Casino software is regularly audited by eCOGRA, the world’s leading testing and certification agency for online gambling. Displaying the eCOGRA badge on website proves that systems have been rigorously inspected for both robustness and provably fair play.

With a licence from the MGA, Spin Casino has been scrutinized by many bodies before Time2play arrived on the scene. Its software supplier list is enviable and delivers lots of innovative games to players in a robust and secure environment.

Available software

  • ezugi logo
    Ezugi
  • igt logo
    IGT

Software rating

92/100 Selection of world-class providers
  • Industry-leading software partners
  • High production quality
  • Great variety of providers
  • Too few providers to be competitive

Some online casinos have thousands of games. Spin Casino has less than 2,000, but I think this is a case of less is more. Every game supplier partner has been carefully selected, and the resulting superior quality of the casino is undeniable. 

I love the games and the graphics and for me, the quality of the offering far exceeds many other casinos I have played in like All Slots and River Belle. The landing screen is clear and clean, and it is easy to see the options for navigation immediately.

I like the ‘For You’ tab, which takes you to a selection of games headed ‘Get Started with These Games’, ‘New & Exclusive’, ‘Popular’ and ‘Continue Playing’ (and the list continues). However, I did wonder if those first two lines will start to grate as I play more.

Over time, my favourite games will be populating the ‘Continue Playing’ tab, and I have to scroll down to find them. It’s a small gripe because, overall, I like the smooth navigation and the intuitive layout. This feature can’t be found at other operators like Ruby Fortune.

One thing I cannot fault is the integrity of the security and safety of the software. It’s seldom the first thing a player looks at, but it is something I always check when preparing a review.

Payments: deposits and withdrawals

The payment and withdrawal options at Spin Casino are plentiful. In order to play games at Spin Casino you must open a Spin Casino account and register your personal information. When you are ready to make a deposit the process is simple.

To make a deposit at Spin Casino, New Zealand players can use one of the following banking methods: Mastercard, Visa, MuchBetter, Paysafecard, Skrill (including Skrill 1 tap) ecoPayz, Neosurf or Neteller. All of these deposits are fast, and funds are usually available to play with instantly.

The minimum deposit at Spin Casino is NZ$5. However, when you go to the deposit area, the site offers NZ$20, NZ$50 or NZ$100. You have to click on own amount to make a lesser deposit.

Withdrawals will usually be made to the same payment method you used to make the initial deposit. Be aware that you will be charged for withdrawal at Spin Casino, and you should be aware of the withdrawal rules/requirements.

Payment facts

CategoryDetails
Number of payment methods8
Top paymentVisa
Minimum depositNZ$5
Maximum depositN/A
Minimum withdrawalNZ$50
Maximum withdrawalN/A
Average deposit timeInstant
Average withdrawal time24 – 48 hours
Deposit feesN/A
Withdrawal feesNZ$5

When a withdrawal request is made, it remains pending for a minimum of 24 hours. This is said to allow players to reverse the withdrawal instead of having to make another deposit. It has the effect of delaying the processing of the withdrawal.

The cashier team only works Monday to Friday, so any withdrawals made after 05:00 GMT on Thursday won’t be processed until Monday at the earliest. This is all detailed in the terms and conditions but worth mentioning as we know some people don’t study them. 

Deposit methods

Withdrawal methods

Payments rating

90/100 Plenty of payment and withdrawal options
  • Minimum deposit of NZ$5
  • Accepts NeoSurf and Skrill
  • Few payments without fees
  • 24-hour withdrawals pending period
  • NZ$50 minimum withdrawal
  • Withdrawal fees

Spin offers players a good range of banking options like any reputable online casino. I was pleased to find the facility to enter your amount for deposit, as some casinos don’t allow this and make customers choose between the amounts they have set.

All types of deposits are instant, and there are no deposit fees. This is true of most online casinos, but I always double-worth check as few charge a fee. Happy to report Spin Casino doesn’t.

It’s great that e-wallets offer speedy withdrawals. However, requesting a withdrawal via card can mean waiting as long as seven days. Added to this is the NZ$5 fee to withdraw, which is a bit galling. I’d advise you to consider this or look at other sites that don’t impose a fee for card withdrawals.

Deep in the small print of the terms and conditions is a clause saying anyone who withdraws a sum of money greater than 500% of total deposits will be subject to review and can only withdraw NZ$4,000 a week. We should be so lucky to have that problem!

Progressive slots are, of course, immune from any withdrawal restrictions. However, for any withdrawal, you may be asked to verify your identity under anti-money laundering legislation. This is normally done by producing photographic identification such as a Passport or Driving License plus a bank statement or utility bill.

Safety at Spin Casino NZ

The Spin Casino gambling site is a fully licensed offshore online casino. It is owned by Bayton Ltd of 9 Empire Stadium Street, Gzira, Malta and is licensed under the Malta Gaming Authority, license number: MGA/B2C/145/2007.

As well as being appropriately licensed, the casino site features SSL encryption software which keeps transactions safe. All games have an effective Random Number Generator (RNG) built in. However, these are also independently verified and audited eCOGRA which provides independent testing and inspection of electronic gaming products around the world.

The casino site offers players a range of Responsible Gaming tools and is affiliated to BeGambleAware organisation. Tools include self exclusion by blocking or suspension of your Spin Casino account upon request and Player Support Representatives are available 24/7.

Safety facts

CategoryDetails
Auditing sealseCOGRA
Responsible gaming sealsBeGambleAware
SSL encryption128-bit
Two-factor authenticationAvailable
Ever blacklisted?No
LicencesMGA
Company behindSuper Group
Deposit, wager, time, and loss limitsAll available
Self-exclusionAvailable
Cooling-off periodAvailable

Any players who are concerned about their gambling habits are offered a self-test to evaluate their behaviour. Links to BeGambleAware are easily accessible from the site. Additionally, the customer service staff are trained to support concerned players and are available round the clock.

Licensed by

  • mga logo
    MGA

Trusted by

  • gamblers anonymous logo
    Gamblers Anonymous
  • gambling therapy logo
    Gambling Therapy
  • gamcare logo
    GamCare
  • begambleaware logo
    BeGambleAware

Safety rating

88/100 Safe, fair, and licensed
  • MGA licence
  • Transparent RTP information
  • Certified by eCOGRA
  • Can’t set limits on wagers and losses

The site offers all the security you would expect, including SSL encryption technology, which keeps transactions secure. As a seasoned player, I am always comforted by an MGA licence. The MGA is prescriptive in its requirements and will arbitrate in the event of any disputes. I find that reassuring when choosing an online casino.

Overall, I’d say Spin Casino New Zealand is a sound site to gamble on. However, there are sites with far better security features in New Zealand, like Mr Green casino. As well as systems in place to protect data and privacy, they have chosen reputable game providers and work with eCOGRA to ensure the integrity of all their games.

For most of us, gambling is a pleasurable pastime, but for those for whom it becomes a problem, the Spin Casino solutions are robust. The affiliation to BeGambleAware gives players access to expert support in an instant.

As well as self-exclusion, players can set their own session time reminders and deposit limits. Notwithstanding the withdrawal fees levied on players’ winnings, I’d say Spin Casino has a lot to recommend it.

Mobile: site and app compatibility

Nearly all of us have a smartphone or tablet these days. Many of us have both! We speak to our friends and family, shop, watch movies and read books on the move, and some players like to visit their favourite online casinos from their mobile devices.

You can access the Spin Casino mobile casino site from any type of mobile device, such as a phone or tablet. The Spin Casino mobile app is available for both Apple (iOS) users and Android devices. This is effective software you download to your mobile device. 

Alternatively, you can use a browser-based version of the casino, which has been adapted (or optimised) to recognise when you are viewing it on a small screen and will present the interface in a format that works in that environment.

The features of the mobile site are no different from the desktop version except, of course, for the size of the screen. You will have access to all the same games you can play on the desktop site and can make deposits and withdrawals too.

Spin casino runs regular promotions, and it’s good to see they are all available from the mobile site. It’s worth checking in on the promotions every time you visit, as they carry different terms and conditions to the standard deposit bonuses.

Play on devices

  • android logo
    Android
  • ios logo
    iOS
  • windows logo
    Windows
  • macos logo
    MacOS
  • linux logo
    Linux

Mobile rating

90/100 Smooth and fast to load
  • Excellent mobile performance
  • App or optimised site
  • Full access to games
  • Occasional glitches on the app

I tried Spin Casino and was suitably impressed. The layout is slick with all the same functions. The mobile app is really easy to navigate. It’s available for both iOS and Android devices though I only tried it with Android smartphones and tablets. 

Spin Casino downloadable casino app looks great and performs well. The optimised version of the mobile casino is also fast to load and smooth to play. I experienced no glitches or buffering in either environment.

Some clickable links are in different places to the desktop, but I soon found my way around and had no complaints. I am always happy when I can access a full portfolio of games. That it also offers the same portfolio of games as the desktop site is a bonus. 

The optimised mobile online casino is also really well-engineered if you prefer not to have to download apps to your device. I would choose the mobile app (the pokies were awesome), but that is simply my preference and is not to suggest the performance is any better.

The only must for mobile play is a solid internet connection. If you are in an area without Wi-Fi and your device is receiving an intermittent signal, you will find the experience less than satisfactory.

Customer support

Spin Casino players are offered a customer support service every hour of the day and every day of the week. Customer support can be accessed from anywhere on the Spin Casino NZ site by clicking the ‘support’ button.

This will offer you three choices: bonus wheel, FAQs and live chat. If you have any issues or questions, the first place to look is the Frequently Asked Questions (FAQs). The topics are laid out in categories and the answers are clear and concise. 

If you don’t find an answer to your question in FAQs, it’s time to move to the live support options. Live chat enables a player to directly contact the customer services team through an online chat facility 24/7.

The team aims to respond to a live chat inquiry within 30 seconds. Customer service agents seem very well-informed and are warm and friendly. They are also available right round the clock, 365 days a year.

Support facts

CategoryDetails
Customer support availability24/7
Live chatYes
Email[email protected]
Contact numberN/A
On-page supportFAQs

If all previously mentioned methods of support have failed, you have the option to email the Spin Casino customer support team. The only email address we have found is [email protected]. This is published in the Terms and Conditions of Spin Casino NZ.

Support rating

92/100 Informed, helpful and friendly live chat agents
  • Live chat available
  • Good quality of support
  • No over-the-phone support
  • FAQs could be better

Spin Casino has a good array of customer service options. The FAQs are well laid out, and I found it easy to get to the information I needed. The live chat function is reached from the ‘Support’ button, which is always on the screen. 

That live chat at Spin Casino is managed through Chat Beacon. To initiate a chat, the player must complete a short form of email address, first and last name. Only then can the connection to the agent be established. Personally, that’s an irritation when other sites establish the chat from the moment the button is hit.

One thing that annoys a lot of people is when bots are used in a live chat environment. A bot is an app that is programmed to recognise keywords in a written conversation and generate answers using a knowledge base. The problem can be when the bot takes you around in a loop.

I don’t have a problem with bots so long as they are supported by real people. While I couldn’t see any bots at Spin Casino, it doesn’t mean they aren’t there. However, it does mean they are being used effectively in tandem with a live team to offer a competent support service.

Usability

The landing page after log in easy on the eye. The menu bar across the top and middle of the screen will take you to the specific area of the site you want to visit. On the top right of the screen you will see your bank balance to the left of your user name.

Usability facts

CategoryDetails
Mobile appYes
Mobile games availability80% of all games
Ease of navigationGood
Game filtersYes
Search functionYes
Loading speed1.1 sec
UX and UI ratingGood
Other productsN/A

Immediately beneath is are options to access the bonus wheel, your message, promotions, banking area and support. The menu across the middle lists options to access types of games and tournaments. The middle of the screen scrolls a series of promotions.

Usability rating

85/100 Clean site with legible fonts
  • Simple navigation
  • Filter by game or provider
  • Scrolling feels clunky sometimes
  • Too much text on certain pages
  • No scroll bar on desktop

Spin Casino has a search engine facility where you can filter by gam es title or game provider. That’s all well and good if you can remember the name of the game or know which of the numerous game developers publish it.

I was pleased to see my balance is always visible on the top right of the desktop screen. The ‘For You’ button, which is the first option from the menu which runs across the middle of the screen, is useful. From there, I could find my way to the games I had been playing.

However, I would prefer some of the ‘For You’ lists to be immediately accessible from the home screen. For example, additional buttons listing new releases would save me from scrolling through the ‘For You’ catalogue.

I would also like to see a ‘favourites’ button, so I can mark games I want to return to rather than automatically populating the ‘continue playing’ menu. Notwithstanding, the continued playing list is a shortcut thing and is adequate.

Expert verdict

All-in-all, we have found every rateable element of the Spin Casino satisfactory or better. This includes a good welcome bonus, ongoing deposit bonuses and promotions, competent customer service and a high-quality mobile casino app and site. The live games were particularly noteworthy.

Players have plenty to keep them occupied and engrossed with more than 800 games on offer at Spin Casino (previously known as Spin Palace casino). The broad choice of game developers was an added bonus as many players have favourites in more than one camp. The Spin Casino app was also noteworthy.

On balance, this is a sound offshore casino for players in New Zealand who are looking to bet safely. Our only red flag was the withdrawal charge of NZ$5, but customer reviews show no negativity towards that, and while some casinos don’t charge, many do, so Spin is not alone.

Overall, we wouldn’t call Spin one of the best online casino sites in NZ, but it’s certainly on its way to compete with the top dogs.

FAQs

Can I play at Spin Casino in New Zealand?

Absolutely yes, you can. While it is illegal to set up an online casino in New Zealand, players act perfectly legally when they access offshore casino sites. Spin gives Kiwi gamblers a dedicated New Zealand online casino where you play using NZ dollars. All you need to do is register with the casino and supply the required information. Once verified, you can visit Spin Casino and make your first deposit. 

Is Spin Casino safe?

Yes, Spin Casino is a legitimate casino site. It is licensed by the Malta Gaming Authority, which is considered to be one of the highest standards in offshore casino licences. Additionally, the site is regularly audited by eCOGRA. The games are all supplied by reputable developers who are renowned in the online gambling industry. Spin is also affiliated BeGambleAware and is owned by Malta-based Bayton Ltd.

How long does it take to withdraw my winnings from Spin Casino?

Withdrawals from Spin Casino are subject to conditions laid out specifically in the site terms and conditions. We always urge players to read T&Cs thoroughly before embarking on any game playing. The minimum withdrawal is NZ$50 and there is a small charge levied for withdrawals. All withdrawal requests are held for 24 hours before being processed. Thereafter, the banking method determines the likely time which will elapse before you receive the monies in your account. For card payments, this may be up to 7 days, but for e-wallet transactions, the elapsed time will be more like 24-48 hours.

What is Know Your Customer verification?

Know Your Customer (KYC) procedures are designed to monitor risks under International Anti-Money Laundering legislation. It’s there to protect us all. A business like Spin Casino may need to undertake KYC verification before paying out. This usually requires the player to produce some photographic identification like a passport and a bank statement or utility bill. Spin Casino make is easy for you to upload your documents. Go to your Profile and click on the Upload My Documents tab. You can take pictures of your documents to upload from your smartphone or tablet. 

Are my winnings taxable?

The short answer is no. The law says online gambling will not operate within the borders of the country, but it does not have jurisdiction over others. So, players are free to gamble on online gambling sites as long as they are of age. New Zealand requires no declaration of any winnings from such activity. Thus, the money won at an offshore casino is not taxable.

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