You can trace the roots of BetMGM casino back to 1975, all the way to the Marina Hotel & Casino out in Vegas.
Since launching online in 2018, BetMGM’s casino branch has made its way to New Jersey, Pennsylvania, Michigan, and West Virginia.
With 700+ games and a $1,025 welcome bonus, it’s sure got a lot to offer. So where’s it strong and where’s it weak? Let’s run through together with this BetMGM online casino review.
Pros and cons
- Solid game library
- Slot races accessible to casual players
- Quick support response times
- Support accessibility needs polishing
- No filter system for games
- Withdrawals processing can be lengthy
How we rate
Our main score is the Expert Rating, which ranks casinos on over 60 criteria in eight different sections, including bonuses, games, safety, and more.Read more
What is our Playscore?
The Playscore represents the average rating according to top critic sites for a given gambling operator.Read more
|Company behind||MGM Resorts International|
This review is based on the operator’s current offer. Data and analysis are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.
On the whole, this is a really strong casino, and I can recommend it to most players.
The bonus is one of the best in the US, combining $25 no-deposit cash with a $1,000 first-deposit bonus and low wagering requirements.
The game library is decently sized, and carries over most of its strengths and titles to mobile, having native apps for both iOS and Android. Running 2 live casino providers puts it above the standard, since most places just run Evolution.
There’s a large number of payment options, even compared to other top casinos.
The usability and search/filter options could be better, and the customer service options could be streamlined, though it’s a huge perk that the live chat is available 24/7.
State differences with BetMGM
BetMGM launched in 2018 as PlayMGM. As a casino, it started “just” as one of the NJ online casinos, then expanded to Pennsylvania, and now also operates in Michigan online casinos and West Virginia.
Unlike most online casinos, the BetMGM casino has one mobile app for all states, with an in-built state-swapper that players can use to swap between states.
This review is based on the BetMGM casino in New Jersey, and all data is taken from the NJ casino.
|Licensed states||Games||Slots||Software providers||Compatible devices||Customer support|
|New Jersey||1,383||1,264||20||iOS, Android, Web browser||FAQ and help center, web form, callback, live chat|
|Michigan||1,053||923||20||iOS, Android, Web browser||FAQ and help center, web form, callback, live chat|
|Pennsylvania||588||515||11||iOS, Android, Web browser||FAQ and help center, web form, callback, live chat|
|West Virginia||363||308||6||iOS, Android, Web browser||FAQ and help center, web form, live chat|
BetMGM casino bonus: $1,025 welcome
BetMGM casino’s new signups get two deals on their welcome. A $25 no deposit bonus – similar to the top no deposit casinos – is supplemented by a 100% first deposit match of up to $1,000. The wagering requirements needed to cash out are 1x on the $25, and 15x on the deposit match. This makes it on of the best casino bonuses.
Game eligibility for wagering requirements is plentiful. Slots, fixed odds games, scratch cards and jackpots will give you 100% contribution, while live dealer and table games will contribute 20%. Non-live-dealer blackjack will contribute 10%.
As for a BetMGM casino bonus code? You shouldn’t need one for the $25 bonus, it’s added automatically on verification. For the $1,000 deposit match bonus, you’ll need to enter the code MCW1000.
|Bonus topic||Bonus fact|
|Welcome bonus||100% up to $1,000 + $25 FREEPLAY|
|Wagering requirement||1x for $25, 15x for $1,000|
|No deposit bonus||$25 Free Play|
|Free spins||Yes, on slot races|
|Other bonuses||Yes: Slot races, short promotions, community jackpots|
|VIP offers||M Life Rewards|
Past the sign-up screen, the BetMGM casino bonus list is varied. There’s a VIP program that lets players redeem points for cash and bonuses, but as for general stuff, there’s only one main one running at the time of writing.
It’s a ‘Mystery Free Spins’ promotion that randomly drops 10 free spins on Gonzo’s quest twice a month, but you can easily miss them if you don’t happen to sign in on your day.
There’s a few short-term options too, which usually run for a single day. At writing time, there’s a ‘Bet $20, get $10’ on a specific Slingo. That being said, 1-3 bonuses for existing players at any time is quite common.
Side options, like slot races and guaranteed community jackpot drops, help BetMGM to retain its status as a top-tier bonus casino offering.
- Very strong welcome bonus
- VIP program with casino perks
- Existing player bonuses are limiting
Look, BetMGM’s a huge name, and there are reasons why this casino’s doing pretty well for itself. It’s got one of the strongest welcome bonuses I’ve seen to date in the US market, even better than our Borgata online casino review score.
That being said, watch out for wagering times. 7 days to bet your $25 1x shouldn’t be a problem, but 14 days to bet $1000 15x seems a little short. For contrast, SugarHouse gives you 30 days to wager $250, and that’s with a 1x wagering requirement.
The M Life rewards VIP program is pretty cool, I like that you can use your casino points to claim rewards at the brick-and-mortar establishments.
What I’m mixed on are the other BetMGM casino bonus options for existing players. Let’s start with the (really) good point: There seem to be a lot of short-term ones updating quite frequently, which is fantastic — it offers variety that other places (e.g. SugarHouse) lack.
However, I’m not happy at how specific many of these are. The Mystery Free Spins is only valid for one day, claimable on one game, and is randomly assigned, making it easy to miss.
The short-term BetMGM casino promotions aren’t too different either. Yesterday’s was a ‘Bet and Get’ on a particular slot game. Today there’s a more general ‘Seal the Deal’ – wager $50 on slots and get $5. I like that it’s not limited, but 50:5 is a dull ratio.
For comparison, one I did like was Unibet’s Live Casino Booster – it’s a bet $10, get $5, which can be used on any live casino game. You get freedom of choice, and you don’t need to risk as much cash.
What’s exciting is the slot races. I actually prefer how BetMGM runs these to how places such as Unibet do it. The selected slot at BetMGM changes every hour rather than every week/month, which means it won’t be the highest rollers who win every single time.
Games: 1,300+ and some exclusives
BetMGM casino NJ offers US players 1,383 online casino games, which beats out the 300-500 US market average.
As expected, the library’s dominated by online slots, with 1,264 clocking in. 34 table games and 12 live games fill up much of what remains.
|Games topic||Games fact|
|Expert’s pick||MGM Grand Millions|
|Popular slot||Buffalo Blitz|
|Great jackpot option||Bison Fury|
|Total table games||34|
|Top table choice||Ultimate Texas Hold’em|
|Live games total||12|
|Popular live game||Infinite Blackjack|
BetMGM casino offers its players a dedicated exclusives section, sporting 37 games, which includes 15 jackpots. There’s also the Lion’s Share function — small progressive jackpots which are guaranteed to drop before hitting a certain number.
Despite offering a large variety and hosting exclusive titles, the MGM online casino doesn’t come up trumps in all areas. It is one of the few US casinos we’ve reviewed that doesn’t offer demos for its casino games.
- Top-range game library
- Progressive jackpots on exclusives
- Limited high stakes options
Why the heck can’t you play demos? It’s so trivial among top casinos that I barely bother mentioning it when places (Unibet, Golden Nugget, SugarHouse etc.) do have them. I can’t offer an explanation or excuse — that sucks.
There also don’t seem to be any options for VIP-exclusive or high stakes games, but that shouldn’t affect most players. (If they’re really your thing, SugarHouse has high-stakes bingo for top VIP tiers).
The website’s also a little disorganized. One example:
There’s only 15 titles listed in the ‘jackpots’ section, but I’m spotting way more in ‘slots’, including IGT’s MegaJackpots series.
Apart from that, it’s good. With 37 exclusives, BetMGM’s list is on the larger side. Speaking of totals, BetMGM gets a top score there too. 1,300+ is top-tier in my opinion, few places break this mark. Unibet’s still trailing in the 600’s, and they’re a huge international brand.
More positives — all popular game types are offered, and even less popular categories are well-represented. Scratch cards, keno, and virtual sports aren’t on every online casino site, and BetMGM offers all three, alongside more popular options like online poker.
BetMGM games breakdown
Slots and jackpots
Here’s a look at a few of the our top picks from the selection:
|Slot||Game studio||Theoretical RTP||Selling point|
|Wheel of Fortune: Megaways||SHFL / Big Time Gaming||96.46%||117,649 ways to win|
|5 Treasures||WMS||96.37%||Jackpot round with up to 1,760x total bet|
|Mega Jackpots: Siberian Storm||IGT||88.99% (excluding jackpot)||Progressive jackpot shared over multiple games|
|Bison Fury||GVC||93.41%||BetMGM Exclusive, progressive jackpot|
Software: 20, including Playtech
With games from 20 different casino software studios, the BetMGM online casino offering is at the upper end of the market’s.
|Software topic||Software fact|
|Number of providers||20+|
|Live software providers||2|
|Best live software provider||Evolution Gaming|
Some top names will be instantly recognizable to most players, such as Playtech, SG, IGT and Konami. The casino also features a long list of NetEnt games.
BetMGM outdoes the US casino market by offering 2 live casino software providers — most places just run 1, if any at all.
- Multiple live casino providers
- Playtech-powered portfolio
- Some top names missing, e.g. High 5 Games
I really can’t stress how great it is that BetMGM online casino are offering live games from 2 different providers. We all love Evolution, but it’s nice to see something else now and again, even if it’s just to remind ourselves that other studios exist.
More highlights from the live casino, it runs 24/7, and is streamed from a brick-and-mortar casino, so you’ll be able to enjoy that classic feel.
It’s got a number of top providers, and while it doesn’t have all of them, I’ve yet to find the casino that does. It’s almost as if the best studios are expensive to host…
More to love? Hell yes — we’ve got Playtech over here at BetMGM! It’s a huge, award winning studio, and is nowhere to be seen in big casinos like Unibet, Golden Nugget and SugarHouse.
They haven’t got everything though — High 5 Games for instance, hasn’t shown up in my searching yet.
All in all, it’s a software thumbs up from me in this BetMGM casino review.
Payment goals: 15 deposit and withdrawal methods
The available payment methods at BetMGM online casino are near the top of what you’d usually see for US casinos. The best places offer 15+, and BetMGM just about hits that mark. For the rest, 6-14 is quite normal.
All major payment methods are covered, including cash, card, ACH, online wallets, and instant bank transfers. They even offer Apple Pay for iPhone users.
|Payment topic||Payment fact|
|Total payment methods||15|
|Our top pick||PayPal|
|Average deposit time||Instant|
|Average withdrawal time||72 hours +|
Some of the main payment methods include American Express and MasterCard for cards, PayPal as an online wallet, and VIP Preferred as an ACH. Cash deposits can be made via PayNearMe, and all kinds of cash transactions can be made at the Borgata casino cage in New Jersey.
Some withdrawal methods can only be ‘activated’ by depositing with them first. For example, if you want to withdraw using PayPal, you must first make a deposit using PayPal.
- 15 secure options
- No fees from casino
- Withdrawals can take a while
- Withdrawal methods need deposits first
BetMGM is certainly near the top when it comes to offering customers variety in its payment methods. 15 different methods is on par with the crème de la crème. Unibet’s pretty solid and has 8. SugarHouse and Golden Nugget are leading casinos, and have 10 and 11 respectively. Seriously, great stuff from BetMGM.
Other cool things going on here:
– No fees from the casino.
– In-person options at the casino cage.
It’s not all rainbows and magic though.
The internal processing time of up to 5 days at BetMGM doesn’t do this casino any favors. 2-3 days is quite average for the US market, and SugarHouse claims to take under 24 hours. On the bright side, deposits are much quicker, happening instantly for VIP preferred and taking around 15 seconds with PayPal.
I also find it pretty limiting that you can only make withdrawals with most methods if you’ve deposited with them first, especially since there’s a mention of “within the last 6 months.”
Neteller and PaySafeCard are the missing ones – you can find those at Virgin and Mohegan Sun respectively, if they’re dealbreakers for you.
Withdrawing money — a guide
How to withdraw money from BetMGM
Be aware that the casino doesn’t allow you to withdraw from certain payment methods until you’ve made a deposit with that specific payment method. If your desired withdrawal method isn’t showing up, that’s probably the trick. Once that criterion’s filled, do the following:
- Click ‘Account’ in the top right corner
- Hit ‘Cashier’ in the dropdown menu that follows
- Choose your withdrawal method
- Enter the amount you want to withdraw, and then fill in your casino password
- Hit ‘Submit!’ Keep your ID near you, you may be asked for it at this stage.
The available withdrawal methods are:
|Cash at Borgata casino cage (NJ)||$10|
|Play+ (funds withdrawn to Play+ account)||$10|
Safety: no red flags
BetMGM is a legal and licensed casino, and is as safe as any other regulated establishment. Online casinos are only legal in 5 states, and this one’s available in 4 of them — it’s very well regulated.
|Safety topic||Safety fact|
|Seals of trust||800GAMBLER|
|Licenses||Michigan Gaming Control Board, New Jersey Division of Gaming Enforcement, Pennsylvania Gaming Control Board, West Virginia Lottery Commission|
|Personal loss limits||Yes|
|Company behind||MGM Resorts International|
MGM Resorts International is the name behind BetMGM online casino. The group is a renowned operator with multiple land-based and online casinos (MGM Grand, Borgata), and thus, has a reputation worth guarding.
- All crucial safety measures are there
- Nothing above-and-beyond
The legal safeguards like dedicated, responsible gaming pages and links to external orgs for players seeking help are all there, along with the self-control tools, making it a secure online casino.
Timed suspensions, spend limits and the like are all there. 2-factor authentication is available via opt-in, and I do recommend you turn that on.
One little complaint I have is that explicit info about fair gaming is hidden in the help pages, rather than being up with the responsible gaming pages.
Personally, I’m a little ticked off that the responsible gaming section is split into 7 different pages, but that’s a purely stylistic choice. I think it adds unnecessary hurdles to finding info, but another reviewer could easily say it’s a positive that BetMGM have a whole RG section as opposed to just a page. Your call.
Apart from that, all good. It’s a bonus that the casino is licensed in multiple states and is broadly well-reviewed online. The larger brand operates physical casinos too, and wouldn’t want to screw that up by neglecting their online operation.
One final thing I’ll mention is recognition. There’s a boatload of MGM awards — I doubt they’d be getting those if every other player was calling to say they’d been scammed at one of the casinos.
Customer support: 24/7 availability
BetMGM casino customer support options just about match the top levels of the casino industry, though an extra step is required on occasion.
For example — there is currently no phone support option, however you may email them with a convenient date and time for a callback.
|Support topic||Support fact|
|Customer support availability||24/7|
|Yes, via web form|
|Phone support||Call back|
When testing, response times to live chat were quick, usually 1-3 minutes. Follow-up questions slowed the process down a little, but it was generally less than 2 minutes before questions were being addressed.
Response quality was varied, but mostly strong. Testing in regular hours was completely fine, but some late-night tests resulted in communication issues — we would guess that not everyone on the night staff is a native speaker.
- All important channels present
- Live chat for non-registered users
- Hurdles to finding contact page
Look, no one likes dealing with customer support. On the whole though, this could’ve been way worse.
Bad news first; I had a bit of trouble with the night shift. (Yeah, I’m a writer — contacting customer support at 4:00 on a Wednesday is part of the charm.) One particular night agent gave vague and evasive answers to my questions, and disconnected from the chat while I was typing a clarification.
The other weird thing is how long it takes to get to the contact page.
If you log on to your BetMGM casino account and click the ‘My Account’ → ‘ Support’ button, you’d think that’d be it. But no, you’ve got to go through the FAQ pages, hit a couple of questions, and then answer yes to “Do you need any more help?”. That’s the quickest way I found to get to the support options.
Those hiccups aside, the rest is great. 24/7 support is a great perk that many casinos are unable to offer – SugarHouse is a top scoring casino that doesn’t manage to pull it off, and neither does Unibet.
Most of the agents I spoke to were extremely polite and accommodating, and answered even tricky and specific questions after some clarification.
They did ask to put me on hold while they checked information with the relevant departments, and often took a few minutes to get back to me. But that’s fair enough for tricky ones in my opinion — and they often managed to come up with the answers.
One really strong thing in BetMGM’s favor:
The help pages are some of the most detailed I’ve seen, and they even have info about some of the more popular games, including explanations of how to play and the like.
There’s about 13 fields you need to fill in to register, and 3 boxes to click, which shouldn’t take you any more than a couple of minutes. It’s the same at most other casinos. There’s a box for the BetMGM casino bonus code too, which will add a few more seconds to your time.
|Usability topic||Usability fact|
|Mobile app||iOS, Android|
|Mobile game availability||95% of slots, 2 extra live games|
|Other products||Poker, sports|
Section divisions and a handy search bar help you get around the site faster, but there’s no complex filtering system to really sort the games through.
The BetMGM online casino app offers an almost identical experience to the desktop version — though there are a couple of differences. Chiefly, there’s a few games less on mobile.
There’s a small difference in the live casino. One game from the desktop version (American Roulette) is not playable on mobile, though it’s replaced with two others; Evolution’s Lightning Auto Roulette and American Auto Roulette.
- Clear section divisions
- Extra live games on mobile
- No filtering options
- Couple of glitches
What I don’t like about BetMGM’s online casino interface is that it seems to commit to getting half the job done. The header with the sections and categories doesn’t stretch across the whole screen — it stops halfway, and you’re prompted to click ‘more’, just for three extra links that could easily fit onto the bar.
That problem’s not there on mobile at least, the full options bar is scrollable.
There’s no filters either, but again, there’s a halfway mark. If you go to the slots section, for example, the site shows some featured suggestions like ‘Top NetEnt games’ or ‘Megaways.’ But there are only a few studios and categories, and then you’re trapped with the writhing mass of the ‘all slots’ pile.
The obvious gloss here is Golden Nugget, which lets you filter your games by things like studio, game type, max payout, and even theme. Unibet’s nothing special, but they at least give an option to sort alphabetically, leaving the BetMGM site with some work to do.
Everything else is just fine. You’ll be able to find your favorite games with the search bar, and you can explore the categories in the header with absolutely no issues.
The slot races section is actually a great feat of organization — the timetable is scheduled way in advance, and you can opt in to your chosen competition with little more than a click.
Just about everything you’ll find on the desktop version is available for mobile, which is why BetMGM casino gets such a great score. Tossing in a couple of extra live games, even at the expense of one, is a pretty sweet bonus too.