Horseshoe online casino review
I’ll give you a full rundown of everything you need to know in this Horseshoe online casino review. This includes all bonuses and promos, game variety, user interface, payment methods, and, of course, my expert opinion of Horseshoe online casino.
- Proprietary RG platform and tools
- 256-bit SSL encryption and TFA
- PayPal, Venmo, and Play+ payment methods
- Only 1 live casino developer
- Live chat sometimes delayed
- Not all bonuses available on-site
Editor's note
This review is based on the operator’s current offer. Data and analysis below are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.
Expert verdict
Horseshoe online casino is a solid choice for U.S. players, with 1,300 slots, 58 table games, and bespoke games too. Payouts are processed around the clock, and you’ll have access to 24/7 live chat.
The user interface is friendly and contains various responsible gaming tools, including Horseshoe online casino’s responsible gaming training platform. Not only is it compatible with mobile browsers, but there are dedicated apps for both Android and iOS devices.
However, if you’d like to search for games by software developer, this is one of the areas where Horseshoe online casino falls short, as they have a search filter for games only. Additionally, the lack of poker rooms leaves poker enthusiasts wanting more.
So, if you’re into slots and table games and want to play in a safe and well-regulated online casino with fast withdrawals, then Horseshoe online casino is a great option.
State differences
| Licensed states | Games | Slots | Software providers | Compatible devices | Customer support | License |
|---|---|---|---|---|---|---|
| New Jersey | 1,630 | 1,300+ | NetEnt, IGT, Evolution, Pragmatic Play, Games Global | Desktop, iOS, Android | 24/7 live chat, phone, email, FAQ | NJ Division of Gaming Enforcement |
| Michigan | 1,630 | 1,300+ | NetEnt, IGT, Evolution, Pragmatic Play, Games Global | Desktop, iOS, Android | 24/7 live chat, phone, email, FAQ | Pennsylvania Gaming Control Board |
| Pennsylvania | 1,630 | 1,300+ | NetEnt, IGT, Evolution, Pragmatic Play, Games Global | Desktop, iOS, Android | 24/7 live chat, phone, email, FAQ | Michigan Gaming Control Board |
| West Virginia | 650 | 550+ | NetEnt, IGT, Evolution, Pragmatic Play, Games Global | Desktop, iOS, Android | 24/7 live chat, phone, email, FAQ | West Virginia Lottery |
Horseshoe online casino bonuses
Horseshoe online casino kicks things off by rewarding new players with a sign-up bonus called the Play It Twice Welcome Offer. You get a 100% bonus back, up to $1,000 on your first deposit if you use the promo TIMEGOLD.
The bonus begins when you make your first real cash wager and expires at 11:59 p.m. the next day (valid for 2 days). If you have a net loss on your first deposit during that time, you’ll receive 100% of your losses back as a casino bonus, up to a maximum bonus of $1,000.
The offer comes with a 1x wagering requirement, so you’ll need to wager through the bonus once and keep whatever you win. No opt-in is required, and if you qualify, the bonus will be applied to your account within five business days after your first real cash wager automatically.
I did not come across a Horseshoe online casino no deposit bonus at the time of this Horseshoe casino review. However, I found multiple other promotions available, including a $60K IGT Games Slot Leaderboard Challenge, where you can win your share of casino bonuses by playing eligible slot games powered by IGT Games.
Bonus facts
| Category | Details |
|---|---|
| Welcome bonus | 100% bonus back up to $1,000 |
| Wagering requirements | 1x |
| Bonus code | TIMEGOLD |
| Deposit bonus | Two Times Thursday Offer |
| Free spins | N/A |
| VIP rewards | Available |
| Other bonuses | Live Dealer Games Bonus Drawing |
The next Horseshoe promotion is the Two Times Thursday Offer. All you need to do here is make a minimum deposit of $35, and you’ll receive a $10 bonus credit to use at Horseshoe online casino.
You can also opt-in to the $25,000 Live Dealer Games Bonus Drawing. For every $5 you wager on live dealer games, you will receive one drawing entry. The more entries you earn, the better your chance of winning your share of $25,000 in casino bonuses to use on live dealer games.
Lastly, as stated on the Horseshoe promotions page, not all bonuses are available on their site, and some are only disclosed via email. To ensure that you never miss a casino bonus, simply head over to your account and click on the “Receive push notifications” and “Receive marketing emails” options.
Bonus rating
- Bonus back on net losses
- Low 1x wagering requirement
- Welcome offer limited to 2 days
- Some promos hidden
I like the fact that Horseshoe online casino offers a variety of ongoing bonuses, all giving you the chance to boost your bankroll and engage on the site.
What I don’t like is the fact that the welcome bonus isn’t a true deposit match. Instead, you just get a refund on your net losses. So, this is more of a safety net rather than a match on your actual deposit. This means that if you win or break even, you get nothing.
When compared to its sister site, Caesars Palace online casino, where the $2,500 deposit match bonus is credited upfront, the latter is more appealing.
Additionally, the welcome bonus is limited to two days before it expires; a longer window would be appreciated, especially for casual players who don’t want the pressure of depositing and playing within such a short timeframe.
While the exclusive offers via email can be considered a plus, you only know what’s available if you opt-in. So, for those looking for transparent and easy-to-navigate promotions, this could be frustrating.
Horseshoe online casino games
The gaming library at Horseshoe online casino offers a variety of games, which include online slots, table games, video poker, and live dealer selections.
Depending on the legal state you’re signing up from, you’ll see 1,300 slots if you’re playing from New Jersey or just 550 slots if you’re playing from West Virginia. I found 20 jackpot slots and 65 Megaways slots available. The average RTP at Horseshoe online casino is around 96%.
Games facts
| Category | Details |
|---|---|
| Expert’s pick | Cash Eruption |
| Slots | 1,300 |
| Popular slot | 777 Strike |
| Jackpots | 20+ |
| Top jackpot | Wolf Legend Megaways Jackpot Royale |
| Table games | 58 |
| Popular table game | Double Bonus Spin Roulette |
| Live games | 37 |
| Popular live game | Horseshoe Live Dealer Blackjack |
| Average RTP | 96.00% |
| Demo-play availability | N/A |
If you’re into table games, you’ll find approximately 58, including classics like blackjack, roulette, craps, and baccarat. There are 37 live dealer games and 20 Slingo titles.
I came across several poker options, mainly focusing on video poker and poker-style table games. As far as poker rooms go, it looks like they are currently not available at Horseshoe online casino.
The casino features exclusive games such as Horseshoe Rising Rewards, Horseshoe 3 Coin Cowboy, and Horseshoe Slick Riches LuckyTap, developed through partnerships with leading gaming providers.
Game types
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Slots
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Table games
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Video Poker
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Bingo
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Poker
Games rating
- 1,300+ slots
- Bespoke games
- No poker room
- Small live dealer offerings
I think the slot collection in New Jersey is on par with top online casinos. However, just 550 slots in West Virginia is below average compared to competitors like DraftKings and BetMGM.
While the selection of 58 table games is decent, BetMGM casino provides over 80 table games, so this selection could do with some improvement.
While Horseshoe Casino is a well-known poker brand, the lack of dedicated poker rooms at their online site could be a major downside for poker enthusiasts, even with the video poker options and poker variants available.
The live dealer selection is decent; however, competitors like BetMGM and Horseshoe’s sister site, Caesars Palace online casino, offer a larger collection.
I love the fact that they offer exclusive games incorporating Horseshoe’s branding and themes, providing a distinctive experience that sets it apart from standard offerings.
Software providers at Horseshoe online casino
I found 10 leading software developers on the platform. This includes big-name providers like NetEnt, Pragmatic Play, 3 Oaks Gaming, Games Global, and IGT. The only live dealer provider here is Evoluion. No download is necessary as you can play all games on the desktop interface.
Software facts
| Category | Details |
|---|---|
| Most popular slot software | 10 |
| Number of software providers | NetEnt |
| Live providers | 1 |
| Most popular live software | Evolution |
| Bespoke software | Yes |
| Download required? | N/A |
These software developers are known for providing high-quality and diverse games. What’s more, as mentioned earlier, the online casino has partnered with some of these big names to create exclusive games, all of which resemble the games you would find at its sister site’s land-based casino, known as Caesars Palace.
Available software
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NetEnt
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Evolution Gaming
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AGS
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IGT
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Big Time Gaming
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Pragmatic Play
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3 Oaks Gaming
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Games Global
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Bragg Gaming
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Design Works Gaming
Software rating
- Top-tier software providers
- Bespoke software
- Only 1 live provider
- Few big-name software providers
I like the fact that Horseshoe online casino works with 10 top-tier software developers, ensuring a variety of table games, slots, and live dealer options. However, it would be nice to see more big names like Playtech.
The casino offers several exclusive games, which is definitely something to give them credit for, and it’s a nice touch since many other online casinos rely solely on third-party developers. The only thing Horseshoe could improve on here is expanding this small range of just 7 exclusive games.
While Evolution is a reliable and world-renowned live game provider, competitors like Caesars Palace Online and BetMGM offer live dealer games powered by Playtech Live and Pragmatic Play Live, providing more variety in live games.
Payment methods available at Horseshoe online casino
Banking options at Horseshoe online casino are similar to those of its sister site, Caesars Palace Online. So, expect to find credit and debit cards here, like Visa and Mastercard; e-wallets like PayPal and Venmo and Play+; mobile payment options like Apple Pay; as well as instant bank transfers and online banking.
All of these options are available when making your deposit. When withdrawing winnings from the platform, you’re free to use debit cards, e-checks, online banking, PayPal, and Venmo.
Payment facts
| Category | Details |
|---|---|
| Number of payment methods | 8 |
| Popular payment | PayPal |
| Minimum deposit | $10 |
| Maximum deposit | N/A |
| Average deposit time | Instant |
| Minimum withdrawal | $1 |
| Maximum withdrawal | N/A |
| Average withdrawal time | Instant to 5 working days |
| Deposit fees | N/A |
| Withdrawal fees | N/A |
Deposits are almost instant, while withdrawals are processed 24/7, with approvals within an hour. Depending on your chosen payment method, you could wait anywhere between a few minutes when using PayPal, Venmo, and Play+ to several days when using online bank transfers and debit cards.
Unlike some casinos that cap jackpot cashouts, Horseshoe allows full withdrawals on big wins without restrictions. The minimum deposit here is just $10, while there’s no official upper limit for high rollers. The minimum withdrawal limit is just $1, and there’s no official upper limit on payouts as well.
Deposit methods
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Visa
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MasterCard
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Discover
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PayPal
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Venmo
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Apple Pay
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Bank Transfer
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ACH Network
Withdrawal methods
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Visa
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MasterCard
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Discover
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PayPal
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Venmo
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Apple Pay
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Bank Transfer
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ACH Network
Payments rating
- Reliable payment methods
- No withdrawal limits on jackpots
- Slower payouts with bank and cards
I appreciate the fact that Horseshoe online casino offers multiple banking options, all of which are reliable and well-known. These payment options are indicative of a well-regulated online casino.
The instant deposits and processing times on withdrawals are much faster than competitors, where approvals can take up to 24 hours or more. What’s more, withdrawals allowed by PayPal and Venmo are near-instant once approved, and this is a huge plus when gambling at Horseshoe.
Bank transfers and debit card withdrawals do take several days to reach your account; however, this is completely out of the casino’s control, as these payment methods are reliant on approvals from banking institutions.
The best thing about withdrawals at Horseshoe online casino is that jackpot payouts have no restrictions or limitations.
Safety and security at Horseshoe online casino
Horseshoe online casino is owned and operated by Caesars Entertainment, Inc., which is a prominent gaming and entertainment company headquartered in Reno, Nevada.
The Horseshoe online casino operates under stringent regulations in each jurisdiction where it is legal. It holds licenses in 4 U.S. states, which are: New Jersey, Pennsylvania, Michigan, and West Virginia.
Safety facts
| Category | Details |
|---|---|
| RNG auditing seals | N/A |
| Responsible gambling seals | 800GAMBLER, NCPG |
| Licenses | NJDGE, MGCB, PGCB, WV Lottery Commission |
| SSL encryption | 256-bit |
| Two-factor authentication | Available |
| Ever blacklisted? | N/A |
| Deposit, wager, time, and loss limits | All available |
| Self-exclusion | Available |
| Cooling-off period | Available |
What’s more, during my Horseshoe online casino review, I found that the platform uses 256-bit SSL (Secure Socket Layer) encryption, ensuring your personal and financial data is safe from third parties and hackers. The brand makes use of two-factor authentication (2FA), which adds another layer of protection when logging into the platform.
The Horseshoe online casino received the Corporate Social Responsibility Award of 2024, as well as the Marketing Campaign and Sponsorship of the Year Award in 2022. The Caesars Entertainment brand is well known for its responsible gambling (RG) resources, including self-exclusion programs, betting limits, and responsible gaming training.
The range of Horseshoe’s RG resources includes daily, weekly, and monthly deposit and spending limits. There’s also a daily time limit feature to set a maximum amount of time, measured in hours. The cooling-off period is anywhere between 1 to 90 days.
You’re free to self-exclude for a minimum of 12 months and also opt out of receiving marketing communications from Horseshoe.
Licensed by
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New Jersey Division of Gaming Enforcement
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Michigan Gaming Control Board
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Pennsylvania Gaming Control Board
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WV Lottery Commission
Trusted by
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800GAMBLER
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NCPG
Safety rating
- 256-bit encryption
- 2 Factor Authentication
- No trust seals on website footer
Horseshoe online casino is a highly secure online platform with strong encryption and authentication features. Thanks to 256-bit SSL encryption, as well as the two-factor authentication process, it provides security and prevents unauthorized access to your account.
The fact that it’s fully licensed and regulated in multiple jurisdictions is also evidence that it operates under strict regulatory oversight and compliance with fair play and responsible gaming.
That said, I believe the only thing lacking here is third-party fairness certifications, which many players, like myself, would appreciate. That said, my overall opinion is that it is among the most secure and regulated online casinos in the U.S. as it stands.
Support options at Horseshoe online casino
I found several support options available during my Horseshoe online casino review. This includes customer service via email, direct phone contact, and a 24/7 live chat.
Support facts
| Category | Details |
|---|---|
| Customer support availability | 24/7 |
| Live chat | Yes |
| [email protected] | |
| Contact number | +1 855 605 6945 |
| On-page support | Help section and FAQs |
Horseshoe also has three social media accounts, and you can connect with them via Facebook, X, and Instagram.
Aside from these above-mentioned support options, I found a comprehensive FAQ section on the site, that contained answers to the most frequently asked questions, as well a direct phone number and an email support option.
All of the above mentioned support channels are accessible vai the “Contact Us” button located on the website footer.
Support rating
- Multiple support options
- Quick response times
- Direct phone contact
- Must go through chatbot first
I decided to try out the live chat support option at Horseshoe online casino. I simply scrolled down to the website footer, clicked on “Contact Us,” where I found multiple support options available, and then clicked on live chat.
As I found, live chat opens up a pop-up window, where you are prompted to enter your state, full name, and email address, and then click “Submit.” After submitting the required information, the chatbot placed me in a queue and connected me with an agent within three minutes.
The support agent was friendly, and she gave me the answers I was looking for in a matter of minutes. That said, Horseshoe online casino’s support agents are definitely on their toes and provide the support you need when you need it.
The only area for improvement here is that when you click on the live chat option, it would be nice to connect directly with a support agent rather than having to go through a chatbot first.
The Horse online casino user-interface
The online casino website is clean and clutter-free, with a well-organized layout. I found the top left corner featuring a section for promotions and offers.
In the top right-hand corner, you’ll find the sign-up and login buttons; below that, there is a tab to reach support, another to select your location, and a responsible gambling resource.
When you click on the casino button, you’ll find tabs listing different types of games, including table games, live dealer games, Megaways, Slingo, Horseshoe-exclusive games, and more. I was able to search for games by title.
Usability facts
| Category | Details |
|---|---|
| Mobile app | iOS and Android app |
| Mobile games availability | Full suite |
| Ease of navigation | Very easy |
| Game filters | Yes |
| Search function | Yes |
| Loading speed | 0.4 sec |
| UI and UX rating | Excellent |
| Other products | N/A |
Horseshoe has a dedicated app for both Android and iOS devices, which you can download via the relevant app stores. It contains all the features, including all game categories you’ll find on the desktop site. That said, some users on Reddit have reported the apps automatically logging them out.
Usability rating
- Search for games by title
- Live chat function easily accessible
- Lacks software filter
- App automatically logs you out
I would say that the Horseshoe online casino website is easy to navigate and visually appealing. All of the key sections are easily located at the top of the website, along with access to the sign-up and login buttons.
However, what definitely needs improvement is the fact that you can search for games by title; however, this feature does not work very well when trying to sort through games by software developer. Overall, this makes it hard to find games from a specific developer.
I tested out the Android app for this Horseshoe online casino review, and it was basically a smaller, more compact version of the desktop interface, but worked quite well.
Operator comparison
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|---|---|---|---|
| Expert rating |
Expert rating
91
/100
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| Playscore |
Playscore
84
%
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%
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%
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| Bonus |
Bonus
100% bonus back up to $1,000
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| Minimum deposit |
Minimum deposit
$10
|
|
|
| Minimum withdrawal |
Minimum withdrawal
$1
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| Deposit methods |
Deposit methods
8
|
|
|
| Games |
Games
1,400+
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|
|
| Loyalty rewards |
Loyalty rewards
no
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| States |
States
MI, NJ, PA, WV
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| Visit site | Visit site | Visit site |
Horseshoe casino user reviews
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