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bet365 online casino review

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Checked byGeraldine Sammut,Paul Portanier
21+. Gambling problem? Call 1-800-Gambler (call or text in Colorado).
78/100 Expert rating by Ramona D.
100% deposit match up to $1,000
21+. Gambling problem? Call 1-800-Gambler (call or text in Colorado).

Did you know that Denise Coates, the founder and co-CEO of bet365, was the highest-paid person in UK’s corporate history in 2020? Coates went home with a $658 million dollar paycheck!

In the USA, the bet365 online casino brand operates under the bet365 USA name and has been available for New Jersey players since 2019. Unlike its international counterpart, the bet365 USA online casino offers less than 100 games supplied by 20 different software providers.

With a welcome bonus package worth $1,000 in bonus cash, is the bet365 NJ online casino worth your time and money? Let”s look at what makes the platform tick in this bet365 online casino review.

Pros and cons

  • Impressive welcome bonus
  • High-quality games from top providers
  • Exclusive games available
  • Few live dealer games
  • Under 500 games overall
  • Limited filtering

General ratings

78 / 100 Expert rating by Ramona D
73Bonus rating
63Games rating
53Software rating
82Payments rating
90Safety rating
78Mobile rating
94Support rating
90Usability rating
How we rate
85% Playscore based on 8 critics
93
america-gambles-logo
90
gambling-guy-logo
87
casino-org-logo
85
85
casino-guru-logo
83
betting-usa-logo
80
vegas-insider-logo
75
gambling-com-logo
What is our Playscore?

General info

Launch date 2019
Company behind Bet365 Group

Editor’s note

This review is based on the operator’s current offer. Data and analysis are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.

Expert verdict

For a lot of casual online casino players, bet365 is an impressive casino that will quickly quench their gaming thirst. 

Upon registration, the house offers players a lucrative welcome bonus where the initial deposit is matched by up to $1,000. Just load any amount from $10, and you’re good to go. 

Further, a speedy and helpful customer support system is available 24/7 to offer you timely assistance whenever you have an issue in the lobby. If you like playing your favorite casino games on the go, you can do it via your browser or use dedicated iOS and Android apps. 

Avid casino gamers, on the other hand, might struggle a little at bet365 as the variety of games is limited with less than 100 titles, and there are no live dealer games. Nonetheless, there’s still a jackpot game and a few high-stakes table games that high rollers will relish.

Legal states: bet365 casino availability in the USA

The bet365 online casino stepped into the legal American iGaming market for the first time in August 2019 after teaming up with the Hard Rock Atlantic City casino. To date, the bet365 casino is only available a New Jersey online casino.

bet365 bonuses: $1,000 welcome bonus

A 100% matched bonus on your first deposit up to $1,000 awaits you in the lobby to get you ‘off to a flying start’ as the casino itself puts it. Bear in mind that you’ll have to meet a 20x wagering requirement on your initial deposit plus bonus amount before you can cash out any winnings you rack up.

Compared to what you’ll find in other US-facing online casinos this bonus deal is above average. Many promotions in the market come with anything from $100 to $300 in bonus cash, alongside a 16x to 30x wagering requirement on your deposit.

Looking at the games eligible for fulfilling the wagering requirements of the welcome bonus, you can only play online slots with no double-up bonus (gamble) feature to satisfy the rollover. With the online slots in question counting 100%, all other games in the lobby can’t be used to meet the wagering conditions.

In case you were wondering, there’s no bet365 online casino bonus code required for you to redeem the welcome bonus. Just create your account with your accurate information, and the bonus will be yours for the taking!

Bonus facts

CategoryDetails
Welcome bonus100% deposit match up to $1,000
Wagering requirement20x of deposit and bonus
Bonus codeN/A
No deposit bonusN/A
Free spinsN/A
VIP rewardsN/A
Other bonusesWeekly prize pool

Don’t forget that after you load your first deposit of at least $10, bet365 NJ online casino gives you a 30-day window to claim the welcome offer. If not, you will end up missing out on all the perks that come with it. After claiming the offer, you have 60 days to fulfill the wagering requirements of this promotion.

At the time of writing, the bet365 online casino only has weekly prize pool offers, unlike many of the best bonus casinos out there. These prize ppols change every week, so keep any eye out on the promos tab for the new promo details.

Bonus rating

73/100 Attractive welcome bonus, but not much else
  • No bonus codes needed
  • No max withdrawal limit from bonus wins
  • Missing no deposit promotion
  • Few other offers

When I look at the bet365 NJ online casino, what’s available is a shadow of the range of bonus deals other players enjoy from the same brand overseas. In the US-facing platform, the only offers that are currently available for members is the welcome bonus and weekly prize pools.

The other aspect of the bet365 online casino welcome bonus that I consider a downside is the wagering requirement. For one, the rollover is only restricted to slots with no double-up bonus, and you must wager both the deposit and bonus cash you receive 20x before you can cash out.

This means that if you decide to load $500 as your initial buy-in, you’ll end up with the burden of wagering $20,000 on eligible slots just to meet the requirements and cash out any winnings.

Even with its shortcomings, the welcome bonus is still one of the more lucrative deals I’ve seen in the USA’s iGaming scene. To give you an idea, Tropicana and Virgin both have a $100 cashback welcome bonus, which is nowhere near the $1,000 offered here.

A no-deposit deal here would up the ante, and a handful more promotions for returning players would have gone a long way as well.

All in all, the bet365 NJ online casino welcome bonus is an excellent start. If you prefer having a crack at a continuous stream of perks and garner comp points while in the gaming lobby, you are better off playing elsewhere.

Games: 81+ with a handful of exclusives

Bet365 offers only a total of 238 games. This lack of variety is below the US iGaming industry average of 300 to 500 games, with many offering well over 600 titles.

Online slot machine fans have the most options, with 200 titles, followed by 32 table games alongside 11 video poker variants and 11 poker card games. Lastly, there are four progressive jackpot games in the lobby.

Games facts

CategoryDetails
Expert’s pickGame King Video Poker
Slots200
Popular slotsFinn’s Golden Tavern
Jackpots5
Top jackpotDivine Fortune
Table games32
Popular table gamePremium Blackjack
Live games4
Popular live gameVIP Blackjack
Average RTP96.11%
Demo-play availabilityN/A

Despite the small number of online casino games available at the bet365 online casino, the lobby has a few tricks hidden up its sleeves. For instance, there are 31 exclusive online slot games that you can relish here. The exclusives include titles like Mariachi de Los Muertos, Ferocious Dawn, and Book of Claddagh.

Software rating

53/100 A quality collection of games, but the variety is wanting
  • High-quality games
  • A few exclusive options
  • No live casino games
  • Limited range of games

When I looked at the casino lobby for this bet365 online casino review, I was downright underwhelmed by what’s currently available.

Even before I talk about the dismal collection of games, I was disappointed to discover that the casino doesn’t offer any of its games in demo play. For my gaming, I prefer a casino that allows me to at least get a taste of the games available in the lobby  before I can spend real cash.

Another reason this section of the bet365 online casino review garnered a low score is the lack of live dealer games. As a result, NJ players who yearn for a more interactive style of play will have to switch to platforms like Golden Nugget or just go to Atlantic City altogether.

Oh, and there’s only one progressive jackpot slot in the lobby, which thankfully is the Divine Fortune online slot, one of the most popular of its kind.

If I had to pick one positive here it would be that while the casino only offers 230+ games in total, it appears that bet365 NJ online casino opted for a quality over quantity approach. So, whichever title you pick, you are in for a treat thanks to cutting-edge graphics and highly rewarding in-game bonus power-up features.

Additional bet365 game details

bet365 slot games

While 200 is a teensy-weensy number for slot machine enthusiasts, you get the best of the best from top software developers like NetEnt and IGT.

Brace yourself for some immersive gameplay that comes brimming with bonus features such as free spins, multipliers, and instant cash goodies on the reels.

Divine Fortune, the only progressive jackpot online slot here, awaits with a cash prize of over $40K for one lucky winner at the time of writing. You’ll also get to enjoy the 31 bespoke online slots from bet365.

Below is a quick highlight of the best titles you can take on at the bet365 online casino site.

SlotGame studioTheoretical RTPVolatilityMax Payout
Finn’s Golden Tavern™NetEnt96.1%Medium/High$500,000
StarburstNetEnt96.10%Low$100,000
Red Hot TamalesIGT95.83%Low to Medium$1,000,000
Gorilla KingdomNetEnt96.03%Medium$1,392,640
Spin O’ReelyBet365 Games95.05%Low to Medium$25,000
Blood Suckers IINetEnt96.94%Medium$324,500

bet365 table and card games

With just 32 table games available in the bet365 casino lobby, you won’t have much choice if these are the types of games that you relish the most in an online casino. If you throw in the 11 video poker variants, the total number of table and card games hits 43, and they are as follows:

Game Type                      Variants
BlackjackMultihand Blackjack, Premium Blackjack, Premium Blackjack Single Hand, Blackjack
RouletteEuropean Roulette, 101 Roulette, Premium European Roulette, European Roulette
PokerCasino Hold’em, Heads-up Hold’em
BaccaratBaccarat
Video PokerTen Play Draw Poker multi-Hand, Five Play Draw Poker Multi-Hand, Triple Play Draw Poker Multi-Hand, Game King Video Poker

Software at bet365

With about 20 casino software developers backing the casino, bet365 is well within the US market average, where 10 to 20 game providers supply most operators.

Software facts

CategoryDetails
Most popular slot softwareNetEnt
Number of software providers20
Live providersN/A
Most popular live softwareN/A
Bespoke softwareYes
Download required?No

Alongside its proprietary bet365 Games studio, the casino lobby is supplied by games from leading software developers such as NetEnt casinos, Playtech, IGT, Betsoft, Yggdrasil, Big Time Gaming, NextGen and Play’n GO.

Available software

  • 1x2-gaming-logo
    1X2 Gaming
  • ash-gaming-logo
    Ash Gaming
  • blueprint-gaming-logo
    Blueprint Gaming
  • cryptologic-logo
    Cryptologic
  • endemol-gaming-logo
    Endemol
  • genesis-gaming-beyond-logo
    Genesis
  • playngo-logo
    Play'n GO
  • quickspin-logo
    Quickspin
  • yggdrasil-logo
    Yggdrasil

Payments rating

82/100 Ample range of providers, but no live casino providers
  • Solid number of software providers
  • Exclusive software available
  • No live dealer casino
  • Several big names missing

Upon launching the casino, it was exciting to find that the operator has partnered with trailblazing software developers such as NetEnt, IGT, and Playtech. That, along with a handful of bespoke titles from bet365 Games, really wet my appetite right off the bat.

The lobby has an ample mix of chartbuster titles like the classic NetEnt slot Starburst and Playtech’s Miss Fortune, as well as unique proprietary releases from bet365 Games like Book of Claddagh.

The other plus of playing at bet365 online casino is the seamless interface where you don’t need to download any software to your devices to start playing. You can fire up all the games in the lobby right from your browser.

Looking at the negatives, not all the smash hits from Playtech are available in the lobby. For example, why are games from the Age of Gods slots series missing in this Playtech-powered lobby? Not to mention other top developers like High 5 Games, and SG Digital aren’t featured on the site.

Then there’s the absence of a live casino developer. A handful of live versions of blackjack, roulette, and poker would have been welcomed additions on top of the standard variants of the game that are currently available.

Payments: fast and secure options

The options you’ll find at bet365 include bank transfer, VISA, MasterCard, Maestro, PayPal, PayNearMe, PaySafeCard, Skrill, bet365 MasterCard, and cash at the casino cage. You must, however, bear in mind that PayNearMe and PaySafeCard can’t be used to cash-out money from your casino account.

Payment method facts

CategoryDetails
Number of payment methods11
Popular paymentMasterCard
Minimum deposit$10
Maximum deposit$38,000 per transaction
Average deposit timeInstant
Minimum withdrawal$1
Maximum withdrawal$38,000 per transaction
Average withdrawal time24 hours – 5 days
Deposit feesNo fees
Withdrawal feesNo fees

While all deposit transactions are instant across all the supported payment channels, cashing out speeds will vary from one payment method to another. Using the bet365 MasterCard is the fastest way to cash out as your money will be processed instantly.

Withdrawals using PayPal and Skrill will be processed within 24 hours, whereas bank transfers and other card options will take anything from 1 to 5 days. Physical cash withdrawals at the cashier cage in Hard Rock Atlantic City will also be processed instantly.

Deposit methods

Withdrawal methods

Payments rating

82/100 A top-tier payment system for speedy transactions
  • Adequate range of payment methods
  • No transaction fees from bet365
  • Withdrawals may take up to 5 days

Bet365 online casino ranks among the cream of the crop when it comes to deposits and withdrawals. I liked that you have plenty of fast, secure, and reliable options to pick from when loading your buy-ins or cashing out, and the house doesn’t directly charge any fee for the transactions.

While the minimum deposit could be slightly better, it is on par with the industry average of $10. The Tropicana Atlantic City Online Casino has the most favorable low minimum deposit limit set at $5 only.

When it comes to cashing out, bet365 allows you to cash out even just a single dollar, as long as you do it via the cashier cage at the Hard Rock Hotel Casino in Atlantic City. The other cash-out option that I found favorable is the exclusive bet365 MasterCard, where you can enjoy the perks of instant withdrawal casinos for only $5.

This branded bet365 card is super convenient for withdrawing as it’s the only online channel you can use for instant cash-outs. All other online payment methods will need some patience on your end as you’ll have to wait from a few hours to 5 days for your money to reflect in your account.

On top of the friendly variety, the payment policy is transparent, and I liked that I didn’t even need to be logged in to the account to know about my options and limits. The only thing that is probably missing here is Neteller, Discover, and Amex, as they are among the most popular payment methods for online casino fans.

Safety: rock-solid safety and airtight security

The bet365 online casino platform legally operates under a license approved by the New Jersey Division of Gaming Enforcement (NJDGE). On top of that, the NJDGE is also responsible for testing the Random Number Generator (RNG) used on the casino games available on the platform to guarantee safety and fairness.

Safety facts

CategoryDetails
RNG auditor sealsNJDGE
Responsible gambling seals800GAMBLER, NCPG
LicensesNew Jersey Division of Gaming Enforcement
SSL encryption256-bit
Two-factor authenticationAvailable
Ever blacklisted?No
Deposit, wager, time, and loss limitsAll available
Self-exclusionAvailable
Cooling-off periodAvailable

There’s an RG (Responsible Gaming) stamp at the top left corner of the homepage which heads to a dedicated page packed with tools to help you gamble responsibly. Here, there are six tools, namely My Activity, Deposit Limits, Spend Limits, Session Limits, Time-Out, and Self-Exclusion, to assist you in staying in control of your gambling.

Bet365 is the second of three skins legally allowed to offer online casino betting services under the license issued to the Hard Rock Casino Atlantic City, the biggest casino in New Jersey. The other two online skins operating this land-based casino’s license are Unibet and the venue’s own Hard Rock Online Casino platform.

Licensed by

  • new-jersey-division-of-gaming-enforcement-logo
    New Jersey Division of Gaming Enforcement

Trusted by

  • 800-gambler logo
    800GAMBLER
  • NCPG
    NCPG

Safety rating

90/100 No compromise on safety and security
  • All vital safety measures available
  • ISMS certification for information security
  • Little information on testing procedures

No doubt, the bet365 online casino is easily among the safest and most secure online casinos that I’ve come across in the US iGaming world. After all, the brand has a reputation to uphold.

Right from the homepage, you can see all the badges from regulatory authorities and safer gambling organizations. All these logos are hyperlinks to respective pages should you require more information.

A unique aspect with the security at bet365 is that the platform operates an Information Security Management System (ISMS) to protect confidentiality and information availability. The ISMS at bet365 has an ISO/IEC 27001:2013 certification, an internationally recognized information security standard.

The platform scores higher than most US casinos, but it could still do better. I would like to see how the NJDGE tests the games for fairness and audits the individual RTPs.

That aside, bet365 has foolproof security, and the numerous positive reviews that it generally has online make it even more trustworthy. In fact, it features as one of out top most secure online casinos in the US. 

Customer Support: round-the-clock availability

If you ever get stuck while playing your favorite games at bet365, worry not, as the platform’s customer support system is among the best in the USA. There’s a comprehensive FAQs section, detailed terms and conditions, and live chat and toll-free phone support are available 24/7.

Customer support facts

CategoryDetails
Customer support availability24/7
Live chatYes
Email[email protected]
Contact number1-888-8-BET-365 and 1-833-754-8200
On-page supportFAQs and Help section

As part of our comprehensive bet365 online casino review, we tested each support channel. Live chat was the fastest as we received instant responses with no waiting times or queues. In addition, the answers we got were straightforward and helpful.

When it came to email support, the responses usually came in a few hours, and depending on the complexity of the question, it took a little longer, but no more than a day.

Support rating

94/100 Fast, friendly and helpful support team
  • Easily accessible support
  • Knowledgeable agents
  • Live chat accessible for non-registered users
  • Email responses sometimes take long

Support at the bet365 NJ online casino is stellar. I can’t say that I had any major issues with the service.

Unlike some platforms where live chat and phone support are restricted to a specific number of hours, bet365 is there for you round the clock. The phone support is also toll-free, meaning that I did not have to spend a dime when talking to the agents.

One of the reasons bet365 didn’t get top marks is that there’s no direct access to the support. Whenever you click ‘Help’ for assistance, you’ll have to go through the FAQs before getting the ‘Contact Us’ tab under the General menu of the FAQs.

Speaking of the FAQs, the section is comprehensive, and for a lot of queries, there’s no need to contact support. There’s also a ‘Search’ function in the FAQs where you can type in your question, and you’ll receive some quick DIY solutions.

Usability of bet365 casino

The user experience of the bet365 online casino is modern. Getting started as a new player is easy, and the navigation is intuitive, while players should expect no difficulties when accessing the casino menus.

bet365-games-and-homepage-screenshots-on-mobile

The full suite of games is available on the mobile app, and the app itself is available on both iOS and Android.

Usability facts

CategoryDetails
Mobile appYes
Mobile games availabilityFull suite
Ease of navigationVery easy
Game filtersYes
Search functionYes
Loading speed0.1 sec
UX and UI ratingExcellent
Other productsSports

Like most real money US casinos, there are a total of 13 mandatory fields that you are required to fill and 3 clickable boxes to complete registration. The process will take a few minutes, and you can head over to the lobby to pick your favorite games in seconds, thanks to the filtering system.

The casino shares its platform with the bet365 sportsbook, which can be swapped to from the tabs at the top.

Usability rating

90/100 Top-notch usability but lacks complex filtering
  • Intuitive user interface
  • Smooth navigation
  • Seamless registration process
  • No filtering by provider or in-game features

The game filtering system here is a treat as it allows you to pick from Featured, Originals, Bonus Slots, Video Slots, Jackpots, Arcade, and Table & Card options. Better yet, if you have a specific title that you’d like to play, there’s a search function that comes in handy.

The platform is great on mobile as well, and it’s nice to see the full suite of games available. Not all online casinos are fully available on mobile, so this was a nice plus.

Compared to platforms like Golden Nugget, it could be better. For example, no complex filtering system is present to allow you to search games from software providers, similar themes, or in alphabetical order.

The need for complex filtering aside, bet365 is a beauty to navigate. With a sportsbook section available in a click as well, there’s no reason I would give the usability of the platform less than 90 out of a possible 100.

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