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Tropicana online casino review

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Checked byGeraldine Sammut,Paul Portanier
83/100 Expert rating by Lorella F.
100% up to $200
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Is one of AC’s icon establishments worth its salt as an online casino? Does it hold up against other boardwalk casinos that have ventured online?

Today the NJ casino provides over 1000 games, mobile apps, 24/7 customer support, and a welcome bonus available to all new players.

That’s just the beginning, so keep reading this Tropicana casino review to find out what has changed since Tropicana Atlantic City Online accepted its first bet back in 2013.

Pros and cons

  • 24/7 customer support
  • Community jackpots
  • Caesers Rewards member
  • Slow loading times
  • Slow response times
  • Welcome bonus is quite small

General ratings

83 / 100 Expert rating by Lorella F
76Bonus rating
88Games rating
71Software rating
82Payments rating
93Safety rating
84Mobile rating
90Support rating
80Usability rating
How we rate
90% Playscore based on 8 critics
97
america-gambles-logo
96
play-usa-logo
92
american-casino-guide-logo
90
gambling-com-logo
90
nj-games-logo
90
vegas-insider-logo
89
gambling-guy-logo
72
What is our Playscore?

General info

Launch date 2013
Company behind Caesars Entertainment

Editor’s note

This review is based on the operator’s current offer. Data and analysis are accurate at the time of publishing, but may be subject to change as the operator’s offer expands.

Expert verdict

Tropicana Atlantic City Online scored a decent rating compared to other real money online casinos, and offers a quality product. Here are some of the highlights:

  • Part of Tropicana Casino & Resort in Atlantic City
  • Member of Caesars Rewards
  • Winner at the EGR North America Awards
  • Adopts Caesars Entertainment’s safe gaming program

The 24/7 customer support and low deposit limits are top-notch. At the same time, a variety of promotions will keep players busy once the welcome bonus is claimed – including daily free games to unlock free spins at the end of each month.

iOS and Android users can download the mobile app. With live casino games on desktop and mobile, high-stakes players will have plenty to play.

Legal states: Tropicana in the USA

Tropicana Atlantic City Online is one of the first operators in the US to receive a gambling license in New Jersey, way back in November 2013. The operator hasn’t expanded to other states since. If you live outside NJ, we recommend checking out our top sweeps cash casinos, which are available across the US.

While no expansion plans are in place for the near future, players from other states can access the website and play the demo versions, albeit not for real money. 

The bonuses and loyalty rewards described in this Tropicana online casino review are available to all players located in New Jersey. You must be 21 years of age or older and have a valid social security number to register an account and play for real money.

Tropicana casino bonuses: up to $200 cashback deposit match

What kind of online casino bonus does Tropicana offer? New Jersey customers receive up to $200 bonus match on their first casino deposit. The Tropicana casino bonus is valid for 7 days from registering an account and does comes with a 25x wagering requirement on slots, and 50x on other games. 

Claiming the bonus will guarantee entry to Caesars Rewards, a loyalty program with exclusive benefits and discounts available at over 50 land-based destinations.

Bonus facts

CategoryDetails
Welcome bonus100% up to $200
Wagering requirement25x slots, 50x other games
Bonus codeTROPTEN
Deposit bonusYes
Free spinsN/A
VIP rewardsCaesars Rewards
Other bonusesDaily and weekly promotions

High-rollers can additionally become VIPs and enjoy tailor-made benefits. Once you achieve VIP status, a dedicated host will contact you with exclusive deals, which includes:

  • Hotel, dining, shopping discounts at Caesars Rewards casinos
  • Pre-sale access to entertainment and shows
  • Priority lines at hotel check-in, restaurants, casino cages
  • Exclusive deals and member rewards

This site requires a casino bonus code, with the Tropicana casino promo code to claim your welcome bonus being TROPTEN

There aren’t any Tropicana no deposit bonuses available at present. However, existing players can play a selection of free games and collect tokens/items throughout the month to win free spins – which are subject to wagering requirements.

There’s also a variety of daily and weekly promos that change regularly. These can include community jackpots, a refer-a-friend program, cashback rewards, and regular top-up bonuses.

Bonus rating

76/100 Weak welcome bonus, better loyalty rewards
  • Daily free spins, community jackpots
  • Caesers Rewards and VIP program
  • Welcome bonus below par

You’d be correct if you said the new player bonus is not as attractive as those from other US operators, such as Golden Nugget casino where new players receive a 120% match bonus of up to $1,000, plus another 200 free spins on 88 Fortunes Megaways.

Here, it all boils down to a 100% deposit match of up to $200 on your first deposit, so if you’re after a free spins bonus, look elsewhere. Fortunately, the minimum deposit is set at just $10 – which is below the $20 minimum usually asked for by most US operators.

It’s a small consolation for not receiving a BIG welcome bonus, but I believe that the true value of playing at Tropicana Atlantic City Online comes afterward. 

Existing players are treated to a variety of promotions, some are top-up deals, others are one-day-only offers to celebrate special days, such as Memorial Day. These offers tend to be excellent, are are a good incentive to stay a regular player at Tropicana online casino.

Games: 1000+ slots, tables, and live games

There are a massive amount Tropicana online casino games, with around 1090 titles to choose from. That’s considerably more when compared to Unibet (600+) and SugarHouse (800+) 

1053 online slots and 29 online table games make up the majority of games, while 13 live games and 27 jackpots complete the catalog. Don’t expect anything exotic like pai gow poker at this online gambling site.

Games facts

CategoryDetails
Expert’s pickTiki Totems
Slots1053
Popular slotSecrets of the Phoenix
Jackpots27
Top jackpotDiamond Bonanza
Table games29
Popular table gameHigh Stakes Atlantic City Blackjack
Live games13
Popular live gameLive Unlimited Blackjack
Average RTP94.92%
Demo-play availabilityYes

The card and table games section caters to both low and high-stakes players. While the selection of games is limited, options include High Stakes Atlantic City Blackjack, High Stakes Single Deck Blackjack, and Single Zero Roulette.

Games rating

88/100 Loads of quality games
  • Huge games library
  • Some exclusive games
  • No specialty games

Tropicana has an impressive catalog, especially compared to other online casinos that sit around the 800 slot range (Ex. DraftKings).

The variety here is also impressive, with slots, jackpots, megaways, table games, live games, and even slingo on display. There are some specialty games missing, like keno or sic bo, but most players should find plenty to enjoy here.

The impressive number of table and live games really helps the casino to stand out as well. Overall, this is an excellent offering and Tropicana really earns its score here.

Extra Tropicana game details

Tropicana casino slots

1053 is a lot of slots when the top NJ online casinos have 800+. These include a few bespoke slots – Bubbly Wild, Tiki Totems, Mystery Wilds, Diamond Bonanza, Fortune Temple, and Jin’s Jungle to name a few. Here are some of our top picks, each of which comes with good payouts and bonus features:

SlotGame studioTheoretical RTPVolatility
Secrets of the PhoenixRoxor94.97%Medium
88 FortunesSG Digital96%Medium
Tiki TotemsRoxor94.97%Medium
Wheel of Fortune: On TourIGT92.5-96.6%Low-medium
Blood Suckers IINetEnt96.94%Medium

Other games

There are 29 card and table games, the majority of which are from Roxor. US operators typically rely on the same game studios (NetEnt and SG Digital) for their card and table games, so there’s at least some nice variety here.

Our recommended games include blackjack, roulette, video poker, and baccarat. Try them and let us know which is your favorite.

Game  Game studio Theoretical RTP
Blackjack Blazing 7’s SG Digital 99.33%
High Stakes Atlantic City Blackjack Roxor 99.64%
American Roulette Roxor 97.37%
Baccarat Roxor 98.94%

Software providers

11 different software providers power the games at Tropicana online casino, such as NetEnt casino games, SG Digital games, IGT slots, Roxor, and Gamesys.

This is pretty average for most online casino software options, as most operators usually have around 10-20 providers on the books. 

Software facts

CategoryDetails
Most popular slot softwareRoxor Gaming
Number of software providers11
Live providers1
Most popular live softwareEvolution
Bespoke softwareYes
Download required?N/A

While there are fewer software providers than other competitors such as 888, Golden Nugget, and BetMGM, the quality of the games is good, with them being smooth and lag-free.

The gambling site also has one live provider available, Evolution Gaming. This is standard for all casinos owned by Caesars Entertainment, who have made a deal with the provider to give live software to all their casinos.

Available software

  • high-5-games-logo
    High 5 Games
  • slingo-logo
    Slingo
  • nextgen-logo
    NextGen

Software rating

71/100 Average software providers
  • Bespoke software provider
  • Live casino software
  • Average number of software providers

Whilst the casino has fewer software providers than some of the best online casinos in the US, the number is pretty average for the iGaming market. In comparison, Unibet has 20+ software providers.

The casino earns some points with its live software. Evolution Gaming is the top choice in New Jersey, making it a great choice for Tropicana casino. 

On a positive note, I like seeing card and table games by Roxor in the mix. More often than not, NetEnt and SG Digital are the preferred game studios for blackjack, roulette, and video poker. Here, you will have all three available – a major plus!

Roxor has additionally developed a selection of bespoke games. These can be played at both Tropicana and Virgin, so maybe they’re not as bespoke as one would imagine, but they’re a joy to play.

Payments: 11 banking options available

The payment methods available are roughly on par with the rest of the US market. The majority of operators have between 6-10 payment methods. 

Tropicana may seem to have above average payment options then other casinos, but this number drops steeply when it comes to withdrawals, with only five options available.

Payment facts

CategoryDetails
Number of payment methods11
Popular paymentPlay+
Minimum deposit$5
Maximum deposit$5,000
Average deposit timeInstant
Minimum withdrawal$10
Maximum withdrawalN/A
Average withdrawal time48 – 72 hours
Deposit feesNo fees
Withdrawal feesNo fees

While you can use all of the below to fund your Tropicana online casino account, the withdrawal methods are limited, with only ACH, Play+, PayPal, Bank Transfer and the AC casino cage available. You may request a check, but we recommend speaking to customer support to see if this option is available to you.

Deposits to your account are generally processed instantly but may take up to 24 hours depending on the method selected. Withdrawals meanwhile are processed within 3-5 business days. The quickest option is the AC cage, where withdrawals are processed almost instantly.

Deposit methods

Withdrawal methods

Payments rating

82/100 No fees from the casino, but top withdrawal methods missing
  • No fees from the casino
  • Good minimum deposit limits
  • Limited withdrawal methods available

New Jersey online casinos are quite competitive when it comes to deposit limits.

Tropicana Atlantic City Online comes out on top in my opinion with a minimum deposit of just $5. This is fantastic when you consider the industry average is around $10 (Unibet, SugarHouse), with some operators even going up to $20.

Another plus is that no fees are charged when transferring funds to and from your account. However, there may be additional charges when using your debit or credit card – which is common in the US.

I like that players have a range of safe and reliable payment methods to choose from, even though popular methods are missing. 

Where the gambling site fails to compete is the number of withdrawal methods to choose from – there are simply too few options here.

The payment policy is transparent and easy to find, but I did need to reach out to customer support to learn exactly what the deposit and withdrawal limits are – a little disappointing when they can include this type of info on the gambling site.

Safety: responsible gaming at Tropicana

Tropicana’s online casino is licensed and regulated by the New Jersey Division of Gaming Enforcement (NJDGE). The agency additionally conducts Random Number Generator (RNG) testing to ensure that the casino games are safe and fair.

Safety facts

CategoryDetails
RNG auditing sealsN/A
Responsible gaming seals800GAMBLER, ICRG
LicensesNew Jersey Division of Gaming Enforcement
SSL encryption256-bit
Two-factor authenticationAvailable
Ever blacklisted?No
Deposit, wager, time, and loss limitsAll available
Self-exclusionAvailable
Cooling-off periodAvailable

Tropicana online casino is part of a prominent land-based group in Atlantic City. As a result, they have a reputation to uphold and follow strict safe gambling protocols. Players can view these directly from the promotions page and terms of service page.

In 2021, the operator adopted Caesars Entertainment’s responsible gaming program, joining the ranks of Caesars Palace, Harrah’s, and 888casino

Licensed by

  • new-jersey-division-of-gaming-enforcement-logo
    New Jersey Division of Gaming Enforcement

Trusted by

  • 800-gambler logo
    800GAMBLER

 

Safety rating

93/100 Outstanding safety measures and player protection
  • Caesers Entertainment’s RG program
  • Important safety measures in place
  • No layout percentage certificates

While all NJ online casinos are licensed and regulated by the NJDGE, not many of them can claim to adopt the same safe gaming practices as Caesars Entertainment. Tropicana Atlantic City Online is ahead of the pack in this regard, with their own responsible gaming program.

In truth, there is only so much that an online casino can do to promote safe gambling, but subscribing to the same safety measures as one of the top land-based venues on the planet is a plus and has contributed to Tropicana being one of the most secure online casinos out there.

This includes using scientific data to develop and implement better policies and procedures.

There is room for improvement, though, especially when it comes to information on how the games are tested for fairness. The responsible gaming page fails to mention how the NJDGE audits the payout percentages or how each game’s Random Number Generator (RNG) works.

Otherwise, there’s no reason for concern. The online casino is licensed in NJ, receives mostly positive reviews, and adheres to strict responsible gambling policies as part of a reputable land-based venue.

Extra player safety details

Responsible gaming tools

Tropicana’s responsible gaming page mentions various tools you can use to play responsibly, including:

  • Deposit limits: set daily, weekly or monthly limits
  • Gaming session limits: control the amount of time you can play
  • Account cool off: choose between 72 hours and 4 weeks
  • Self-exclusion: limit access to your account for a period of 1-5 years

Support: 24/7 live chat + email and phone

Tropicana’s customer support is on par with the best in the US. Available support channels include 24/7 live chat and email, as well as phone support from 09:00 EST to 23:00 EST.

Support facts

CategoryDetails
Customer support availability24/7
Live chatYes
Email address[email protected]
Contact number1-800-986-9248
On-page supportFAQs and Help section

We tested each customer support channel around 10 times during this Tropicana online casino review.

Live chat was the most efficient, with a response time of 1-3 minutes. The customer support agents were knowledgeable, but responses were often brief and required follow-up questions.

The average waiting time for phone support was around 15 minutes during peak times. The quality of responses was good, and the agents didn’t hesitate to provide accurate information.

Email support is advertised as 24/7, yet response time can take a few hours. Players can email customer support directly from the web form on the gambling site.

Support rating

90/100 Excellent customer support, channels
  • Quick response time
  • Good support channels available
  • Email response time can be better

All in all, the customer support channels are really good. I tested each support channel and found the quality of responses to be on par with other operators, even if email responses were a little slow.

The answers I received from the support agents were generally good, especially for easy yes or no questions. 

It was only when I requested detailed information, such as the full deposit and withdrawal limits, that the support agents came across as impatient – which is perhaps why I didn’t give Tropicana’s customer support the full 100 marks.

That being said, live chat transcripts are forwarded to your email address in case any further correspondence is needed – a plus!

My only criticism goes to the FAQ section. While topics such as “How can I send my identification documents?” are explained in detail, there were a few occasions where no information was available, especially regarding deposit and withdrawal limits.

Usability: scored and rated

The user experience at Tropicana Atlantic City Online is great. Registration is quick and easy, and navigation tools are available, including filters and a search bar.

Tropicana casino's homepage and slots lobby on mobile phones

Usability facts

CategoryDetails
Mobile appYes
Mobile game availabilityFull suite
Ease of navigationQuick and easy
Game filtersYes
Search functionYes
Loading speed0.2 sec
UX and UI ratingGood
Other productsN/A

A toolbar is available on the top of the gambling site with access to common pages such as registration, help, and sound settings.

You don’t need to log into your account to access popular pages, including the casino games, promotions, bonus rules, and blog. The cashier can only be accessed by registering an account.

The Tropicana online casino app is available on both iOS and Android and comes with the full library of games. You can also demo all the game on mobile. For Android, you will need to download an APK from the site browser.

Usability rating

80/100 Average user experience
  • Easy navigation
  • All games on mobile
  • Slow loading times
  • APK download for Android

Rating the user experience starts with the registration form – thankfully, the entire process takes less than 5 minutes which is on par with other US operators. I received my welcome email in even less time and claimed my Tropicana casino bonus just as quickly. I was off to a good start.

But then it all came undone: because the site is just quite slow

Loading 1000+ games causes the site to chug along, and whilst they do help the filters can only do so much to speed up the process.

Another pet peeve is that customer support isn’t sticky on all pages. You’ll need to navigate to the help section to click the live chat icon. 

On a positive note, the promotions page is a one-stop-shop for everything you’d need to get started, from the welcome bonus to information on Caesars Rewards. An added bonus is that one click is all it takes to jump from the games to the promotions page. 

The mobile app is just as good as the desktop version, and comes with all the games which is a huge plus. I’m not a big fan of having to download an APK from the browser for Android, as the Play Store guarantees a level of safety, but the app itself works great.

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