Caesars online casino review

Caesars casino bonus doesn’t disappoint. It’s great when weighed up against those from top operators such as Golden Nugget online casino and BetMGM – while others like SugarHouse, Virgin, and Tropicana pale in comparison, offering very little reward from the onset.

This is also where the online casino leaps ahead of competitors, by giving new registrants a no-deposit bonus. You’ll receive your Caesars casino promo code via email. Didn’t receive it? Just ask customer support to load the bonus manually, which is what I did.

The $2,500 is significantly above industry average, and a massive step-up from the previous iteration of the welcome promo at Caesars (which was capped at $1,000).

At the same time, the minimum deposit to claim the first-deposit bonus is set at just $10, way lower than the industry average of around $20–$30. (Full disclosure: lower is better here, so good job Caesars!)

While Caesars does make the list as a top online casino welcome bonus, things do drop off a bit after the welcome package.

The promotions page doesn’t mention much aside from two giveaway-type offers. Nonetheless, I like that the giveaway offers rotate quite a bit, meaning there’s always something new to look forward to.

The biggest drawback for me is that all bonuses in NJ (where I’m based) apply only to slot play. I fall squarely into the ‘slot player’ category, but still — variety is the spice of life.

Finally, the wagering requirements are on par with the rest of the US market. Keep in mind that these will depend on the type of game you choose to play.

The Caesars casino games are a bit of a mixed bag. On the one hand, you have more slots than you’d know what to do with (900+), while on the other, there are very few jackpots (32). Operators like Unibet have 40+ progressive jackpots.

I’m also a bit surprised that there are fewer live casino games than the average of around 35. Live Blackjack is the most popular here, with 6 different tables available during the day.

You’d be correct if you said there are fewer live casino games at Caesars online casino than other NJ operators. While 6 is more than what Virgin Casino offers, BetMGM has a solid 12, Golden Nugget 15, and SugarHouse 14.

It isn’t all bad, though.

Caesars online casino has more slots than most operators: Golden Nugget (600+), 888casino (500+), and Unibet (540+). And while quantity doesn’t always equate to quality, most of these are from quality software providers like NetEnt and High 5 Games.

I’m pleased to report that the selection of table games is on par with the rest of the US market too. Here, you can play 44 different titles, including a couple of niche games like Mississippi Stud and Pai Gow Poker.

Sadly, online craps, keno, and bingo are missing. If bingo is your jam, check out Tropicana while craps and keno are available at BetMGM.

The software providers available at Caesars online casino are at the top of the market. However, my biggest complaint is that the live casino games studio is not open 24/7.

The online casino lost quite a few points here for that reason, especially when competitors such as Unibet provide live casino games around the clock.

On the contrary, the online casino has 7 out of what I consider to be the top 14 software providers available in the US. We listed them above in case you want to have a closer look.

Missing from the software providers are major players Playtech and RTG. However, even the best online casinos don’t have every software provider available. One can dream, though.

On a positive note, you don’t have to download the games from Caesars’ software providers. Instead, you can play them in your browser.

At first glance, the Caesars payment methods include safe and reliable options, with no fees charged by the casino – which is quite common in the US market.

The number of payment methods available is also on par with other operators: BetMGM (15) and Golden Nugget (11). I like that players can deposit a minimum of just $10, while in-person transactions are available at Caesars Atlantic City.

What’s concerning is the long processing times. Of course, this is due to the measures put in place to stamp out online fraud. I fully understand why it’ll take 3-5 business days to receive your winnings, I just think it can be done slightly quicker. Fortunately, you can request an in-person withdrawal in Atlantic City instantly.

Also missing is a banking page with information available to non-registered players. Caesars online casino can take a page out of Golden Nugget’s book, where you can view all deposit and withdrawal methods along with the limits.

Instead, the withdrawal policy and FAQs include detailed information on the different payment methods and withdrawal processes.

Caesars online casino nearly scored full points for safety and with good reason. Even with no awards under its belt, the online casino still manages to edge past other NJ operators for a higher safety rating.

While the casino is part of Caesars Casino & Resort, I could not find any information on whether the website follows the same responsible gaming program as the land-based venue. 

Instead, I was directed to the safe gaming page by customer support, where safety tips and information on the safe gaming tools is found:

– Two-step verification
– Deposit limits, spend limits, and session time limits
– Cool-off period of up to 30 days
– Self-exclusion for 1-5 years

Selecting self-exclusion will restrict you from all online and land-based gambling facilities in New Jersey – common at most online casinos licensed in NJ.

The safe gaming page can be accessed directly from the homepage and includes links to third-party gambling organizations.

I’m usually not a fan of contacting customer support. In most cases, I’d rather try and solve an issue on my own. But that’s not always possible, especially when gambling online. Luckily, the customer support team at Caesars online casino is more than helpful.

Fortunately, all of the support channels are available, and live chat is especially good. I never had to wait more than 3 minutes for an agent to join the chat, and their responses were on par with the best in the business. More complicated questions required some follow-up, but that’s to be expected.

Still, I rated Caesars casino’s customer support lower than other sites because they don’t allow you to send transcripts of the live chat to your email – which makes it easier to keep a record of ongoing chats. That’s where Tropicana and SugarHouse outperform the rest of the market.

On a positive note, the FAQ section is top-shelf and covers a wide variety of topics. You can access these by clicking the question mark in the top-right corner of the gambling site. I use FAQs extensively when playing online, often to find info on the banking limits and withdrawal process.

While all online casinos strive to give players the best experience possible, not all succeed. Caesars online casino does a decent job here, with all top sections directly accessible from the home screen – including the sport vertical.

I like that the support icon is sticky on all pages. Most US online casinos don’t have this tool, nor do they provide instant access to the support page – one example that comes to mind is Tropicana.

Not so good is the fact that no game filters are available. Luckily, you can click the different game tabs to jump between slots, table games, live casino, and casual games. You can also use the search bar to find specific games.

Navigating the website is straightforward. The top menu bar is where you’ll find the most important pages, including “Get Started,” with information on the registration process, deposit methods, and safe gaming measures.

On the whole, the Caesars app is easy to navigate and the layout is quite similar to the desktop site, which is great if you predominantly play on your computer and now want to hop on over to mobile.