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Caesars sportsbook review

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Checked byLorella Fava,Ramona Depares
90/100 Expert rating by Ian Z.
Up to $1,000 back as a Bonus Bet on your first wager
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All roads lead to Rome, and our Caesars sportsbook online review is no different. We’ll take you through all the pros and cons, covering everything from bonuses and sports to what we think of the odds, payment methods, and even customer service.

When Caesars Palace was built on the Vegas Strip in 1966, the opening party burned its way through two tons of filet mignon. So, are the sports betting options anywhere near as meaty? 

Overall, it looks good for the Emperor — a $1,250 welcome bonus is no joke, you can bet on all the major sports and leagues, and the odds are pretty good. So, without further ado, let’s plunge right in!

Pros and cons

  • Larger-than-average bonus 
  • Free tier and reward points
  • Live NFL streaming
  • Refunds only in bonus cash
  • Chatbot support
  • Buggy search function

General ratings

90 / 100 Expert rating by Ian Z
95Betting features rating
89Bonus rating
88Odds rating
87Payments rating
95Safety rating
88Platform rating
100Support rating
76Sports and markets rating
How we rate
94% Playscore based on 10 critics
100
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99
98
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97
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96
covers-logo
96
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93
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93
america-gambles-logo
89
big-win-board-logo
80
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What is our Playscore?

General info

Launch date 2022
Company behind Caesars Entertainment

Editor’s note

Disclaimer! We’re basing this online sportsbook review of Caesars on the NJ product. Most of the stuff applies to all other states Caesars operates in, and anything significant will be highlighted in our state differences section. It’s licensed in over a dozen states, so you have plenty of options to play with.

Gambling problem? Call 1-800-GAMBLER.

Expert verdict

Overall, our Caesars sportsbook review found that the brand offers a solid product. We score it 90/100 overall. The $1,000 bonus is stronger than many competitors’, and Caesars does particularly well on safety and support.

The odds and payouts at Caesars are great, with a general average payout percentage of 95.7%, though it’s not the highest we’ve ever seen. The weakest point at Caesars is the number of sports you can bet on. While there are many leagues and competitions for every sport, such as football, golf, and baseball, some of Caesars’ rivals offer a few more options to bet on. This isn’t an issue for most sports fans since all the most popular sports are available.

Caesars is perfect for live betting, offering many events to bet on and competitive odds on live markets. The caveat to this is that not all of the live matches available at Caesars have an attached scoreboard with live data, so you may need to follow the match off your own back.

One final feather in Caesars’ cap is the option to contact support to ask for custom withdrawal limits. If you do win and win so big that your balance exceeds the withdrawal policy, you can contact Caesars, and they’ll help you out.

State differences

At the time of reviewing, Caesars operates in 19 States and DC. The full list is as follows: Arizona, Colorado, DC, Indiana, Iowa, Illinois, Kansas, Louisiana, Maryland, Michigan, Mississippi, New Jersey, New Mexico, New York, North Carolina, Pennsylvania, Tennessee, Virginia, West Virginia, and Wyoming.

Most of the stuff between states is the same. The odds pull from the same database, so the Caesars sportsbook odds in Arizona for a given match will be the same as in New Jersey or Wyoming.

We’ll put up a comparison table below to cover any significant differences.

State-specific information

StateAvailable onBonusNumber of sportsLicensed byPayment methods
ArizonaBrowser, appRisk-free first bet up to $1,00019Arizona Department of Gaming (ADG)10
ColoradoBrowser, appRisk-free first bet up to $1,00020Colorado Department of Revenue (CDOR)9
District of ColumbiaApp onlyN/ASee appDistrict of Columbia Office of Lottery and Gaming (DCOLG)See app
FloridaWilliam hill
IllinoisBrowser, appRisk-free first bet up to $1,00017Illinois Gambling Board (IGA)7
IndianaBrowser, appRisk-free first bet up to $1,00018Indiana Gaming Commission (IGC)10
IowaBrowser, appRisk-free first bet up to $1,250 +1000 rewards + tier credits15Iowa Racing and Gaming Commission (IRGC)8
KansasBrowser, appRisk-free first bet up to $1,00018Kansas Racing and Gaming Commission (KRGC).5
LouisianaBrowser, appRisk-free first bet up to $1,00018Louisiana Gaming Control Board (LGCB)6
MarylandRetail, app coming soonN/AN/AMaryland Lottery and Gaming (MLG)N/A
MichiganApp, browserRisk-free first bet up to $1,00015Michigan Gaming Control Board (MGCB)8
MississippiRetailNoneN/AMississippi Gaming Commission (MGC)N/A
NevadaWilliam HillN/AN/ANevada Gaming Control Board (NGCB)N/A
New JerseyBrowser, appRisk-free first bet up to $1,00020New Jersey Division of Gaming Enforcement (NJDGE)10
New MexicoRetailNoneN/ANew Mexico Gaming Control Board (NMGCB)N/A
New YorkBrowser, appRisk-free first bet up to $1,00017New York State Gaming Commission (NYCGC)10
North CarolinaRetailNoneN/ANevada Gaming Control Board (NGCB)N/A
PennsylvaniaBrowser, AppRisk-free first bet up to $1,00015Pennsylvania Gaming Control Board (PGCB)5
TennesseeBrowser, AppRisk-free first bet up to $1,00019Tennessee Sports Wagering Council (TSWC)9
VirginiaBrowser, AppRisk-free first bet up to $1,00016Virginia Lottery (VL)10
West VirginiaBrowser, AppRisk-free first bet up to $1,00017West Virginia Lottery (WVL)8
WyomingBrowser, AppRisk-free first bet up to $1,00018Wyoming Gaming Commission (WGC)5

Bonuses and the Caesars sportsbook promo code —$1,000

Bettors are welcomed to the tower of togas with a risk-free first bet of up to $1,000 if your first wager loses. It’s one of the most common type of sportsbook betting offers, and Caesars is willing to go bigger with it than many competitors.

You can avail of the offer using our Caesars sportsbook promo code TIME2PLAY1000, which will be automatically applied by clicking the link above.

Key terms and conditions:

  • Newly registered customers only.
  • Only the first real-money wager that has been settled will qualify for this promo.
  • The qualifying wager must be placed within 30 days of registration.
  • Awarded as a single Bonus Bet within two days after settlement; valid for 14 days.
  • Super Boost Markets, Round Robins, Profit Boosts and bets made using Bonus Bets or Bonus Cash don’t qualify.

Bonus facts

CategoryDetails
Welcome bonusUp to $1,000 back as a Bonus Bet on your first loss
Bonus codeTIME2PLAY1000
Wagering requirements0x
Minimum qualifying betN/A
Risk-free betsYes
VIP rewardsCaesars Rewards
Other bonusesProfit boosts, same-game parlays, refer-a-friend rewards, and other rotating promotions

There aren’t too many other regular promos, apart from odds boosts and the standard deposit match. Occasionally, Caesars offers parlay boosts, like the Longshot Parlay Profit Boost Bundle and event-tailored promos — look out for something special around your favorite league’s season kickoff.

Contests and giveaways are also available, as well as myriad exclusive prizes and gifts obtainable through the Caesars Rewards loyalty program. At the time of writing, there’s raffle for a chance to win tickets to Augusta, a stop on this year’s PGA tour.

Caesars Rewards

The imperial rewards program brings benefits to more than 50 destinations worldwide. There are two kinds of points — Rewards points and Tier points. Rewards points are like a currency that can be spent on various perks and benefits, from casino and sports free play to comped hotel rooms at Caesars Rewards destinations.

Tier points can be earned in many ways, from betting online to staying at hotels affiliated with the Caesars brand. The more tier points you have, the higher you rank. There are six tiers: Gold, Platinum, Diamond, Diamond Plus, Diamond Elite, and Seven Stars. For online sports bettors, notable perks include extra free bets during Birthday Month, even at the lowest Gold tier (0+ tier credits). Anything from Platinum (5,000+ tier credits) and above also get monthly free bets.

Bonus rating

89/100 One of the best risk-free bet bonuses, but a step down from previous iterations
  • Larger-than-average bonus
  • In-kind gifts and loyalty rewards
  • Contests and tournaments online and locally
  • Refund is in bonus cash rather than real cash

I certainly like the transparency of Caesars’ bonus structure and the sportsbook throughout. It’s incredibly easy to find the bonus terms and conditions; the most important stuff is just listed under it on the promo banner.

On the transparency front, it’s also nice that Caesars don’t faff around with the Caesars sportsbook promo code.

I’m still not the biggest fan of free bets as a concept, though. Sure, they’re fine bonuses, but I always think that it’s a bonus that’s only a bonus if you lose, and is reliant on how much you’re willing to bet on the first go.

For most new punters, the answer is “not much”. If anything, an offer like this incentivizes bettors to wager beyond their means on a single bet — not the most responsible thing to encourage among new and possibly inexperienced customers.

Couple that with other recurring Bonus-Bet promos and loyalty rewards, and you have a welcome bonus that doesn’t really stand out. On top of that, it’s a significant step down from the previous risk-free bet offer, which went up to $1,250 and awarded a bundle of Tier and Rewards points.

For an operator with long-standing, positive rapport, I expect more. More rewards, more customization, more diligence in duty of care.


Additional bonus details

Caesars sportsbook sports and markets

You can bet on 20 different sports at Caesars sportsbook and on a plethora of leagues and events within those sports. In soccer alone, you can bet on 91 different leagues worldwide. Caesars has you sorted whether you want to bet on the NFL, Wimbledon, or the Finnish Veikkausliiga.

20 sports is above average, but not by far. Bet365 sports lets you wager money on 22 different games, while Golden Nugget lags behind with 17. 15-24 is normal, so Caesars can compete within its niche and outcompete many of its rivals.

Sports facts

CategoryDetails
Number of sports20
Betting markets — Baseball100
Betting markets — Basketball155
Betting markets — Football 250
EsportsNo
Other markets (politics/event betting)No

Some less mainstream options you can find at Caesars for sports include darts, cricket, and table tennis. No eSports options are available, which is a surprise given the rapid growth of the niche. 

The number of individual markets you can bet on is also quite promising. We’ve seen sportsbooks that offer less than 50 betting markets per match for baseball, and Caesar’s is sitting on around 107. Looking at a random EPL game in the soccer category, there were over 250 different wagers per game and over 700 total options within those categories.

One great thing Caesar’s do is offer particular props bets on individual games. Want to bet that your team will score a goal between the 31st and 44th minute of a match? Weirdly enough, you can. There’s a vast swathe of options for individual choices, so no matter what you want to bet on, there’s likely something for you.

Some props options even have sliders to set your criteria, with odds updated automatically.

The complete list of sports available consists of Aussie rules football, auto racing, baseball, basketball, boxing, cricket, cycling, darts, football, golf, handball, hockey, lacrosse, rugby (league and union), snooker, soccer, table tennis, tennis and UFC/MMA.

Featured betting markets

  • tennis icon
    Tennis

Available events

Sports and markets rating

76/100 Very strong offering, but few niche options
  • Huge number of markets per match
  • Lots of live betting options
  • Tons of leagues
  • No esports
  • Offer is subpar to competitors

Caesar’s is a good sportsbook, and it’s a shame that ‘sports’ is the only section where it doesn’t easily crush most of its competition. Don’t get me wrong, it’s good. Really good. 20 sports is more than most competitors have. However, Caesars is the largest retail sportsbook in the US — that should be reflected in its online offering, and it should be stomping its competitors here.

Most sports fans will have no problem here. The sheer number of competitions you can bet on within each sport is astounding, and if you want to get up at 3 in the morning to do some live betting on tennis matches in China, you can do that.

But with success comes expectation. The biggest retailer should offer unique stuff we can’t get anywhere else. Snooker and darts are fine, but most big sportsbooks offer to bet on those. eSports is a billion-dollar market Caesars misses out on, along with badminton, track and field, volleyball, water polo, and more. Hell, I’ve even seen Bet365 run betting on surfing sometimes.

Realistically, there’s little to complain about. But if I’m giving an honest Caesars sportsbook review, I must admit some disappointment. Not because it’s not good, but because it should clearly be the best. With the sheer brand size (and those infamous ad campaigns), you’d expect Caesars to pull out all the stops for everyone.

Caesars sportsbook betting features — imperial or impractical?

Sportsbooks have had to develop many features in a saturated market to give them a competitive edge. So what’s Caesars online sportsbook running?

Early cashouts are a big one, allowing you to save a few bucks if you feel stuff might not go your way or if you want to quit while you’re ahead. There are also bet-building options to combine different bets into one parlay stake. You can combine different match results under one banner or multiple bets in the exact match under the same-game parlay feature.

Feature facts

CategoryDetails
Bet BuilderNo
Cash OutYes
Live bettingYes
Live streamingYes (NFL)

It’s easy and quick to make most bets if you’ve got a cash balance on your account. Tapping or clicking the option you want to bet on will bring up the bet slip where you can enter your stake. For parlays, it’s split into two, so you can bet on the whole thing or the individual stakes if you’re looking to hedge your bets.

There are a few betting systems in place — apart from straight bets and parlays, round robins are available too. This wins Caesars a few points compared to the market. Sites like Borgata also offer round robins, but they’re not as common as we’d like them to be yet.

Betting features rating

95/100 Great on almost all fronts
  • Plenty of events for live betting
  • Intuitive betting features
  • Discrepancies in live data

It’s an almost perfect score here in the Caesars online sportsbook review, so let’s break it down. The good stuff:

– Cashout features
– Bet builder
– Live NFL streaming Live data on some sports betting matches
– Lots of events for live betting
– Quick betting — never more than a few clicks
– Easy to find sports and matches, everything is in a neat, organized dropdown on the left

Why’s all this good? If a sportsbook is cheaping out, the live sports are the first place it will show — it’s way more effort to maintain live bets as they develop than to make a long list of futures. The fact that you can bet on stuff that isn’t just from major leagues like NFL, NBA, UCL, or MLB means Caesar’s is doing more than the bare minimum.

Bet builders are mandatory these days, but cashouts are lovely to see, significantly when they can save you a few bucks when your leading man on the field’s letting you down.

So why aren’t Caesars getting the full 100/100?

First off, the live data could be more detailed. It wasn’t available on all games across all sports when we tested, and there were clear discrepancies. It was very solid on baseball, even having live graphs showing where balls were landing in the Japanese NBP league. But there wasn’t even a live scoreboard available on soccer and tennis games of a similar caliber. Again, it’s one of those situations that will not affect 95% of bettors, but if Caesar’s are missing stuff, we can’t give them a top score here.

It’s worth noting Caesars is the first sportsbook to offer live NFL games streaming so they get extra points for that. Live odds are updated immensely quickly, and the interface is easy to navigate, even if the search bar is slightly annoying (more on that in the usability section — there’s a trick to it).

Caesars sportsbook odds

We make it a point to take a sample of betting odds from different games at random times; then, we convert them into % returns. By doing this, we can get an idea of the house edge that a sportsbook likes to keep for itself. Our Caesars online sportsbook review found that the general payout percentage hovers just shy of 96% (95.70%, to be precise), which is better odds than many other sportsbooks.

For some contrast, Borgata and BetMGM clock in at 94.70% apiece, FanDuel’s on 95.30%, while BetRivers staggers the competition with 96.44%. We consider 97% to be top tier, and we don’t recommend spots with under 93% average returns or 92% for live games.

In individual sports, football performs characteristically better than general, with 95.93%, and basketball lags at 94.24%. Odds don’t change how often you’ll win and lose bets, but good % returns mean there could be a few more cents or bucks in your pocket whenever you win, which bodes well for fans of Caesars sportsbook.

Odds facts

CategoryDetails
Average payout95.7%
Boosted oddsYes
Parlay boostsYes
Line movementModerate

Caesars sportsbook odds do particularly well when it comes to live betting. Let’s be frank — live odds are always lower. Seeing the match play out helps you get a better sense of how it’s going, and odds are lowered because you’re more likely to win on that front. But with an average live payout of 94.24%, competition like Borgata’s 91.58% is in a lower league.

Odds rating

88/100 Caesar’s odds are better here than on the Ides of March
  • Profit boosts
  • Decent live payouts
  • Live odds update super-quick
  • We’ve seen better

I’ve already covered most of what I want to say, but let’s reiterate the highlights. The odds are a little better than we usually see, especially regarding live stuff, even if the Caesars sportsbook payouts aren’t the highest in the nation.

With already good odds, stuff like odds boosts and the occasional free bet as promos is even better. One underrated factor is the frequency of updates on live odds. If you leave the live page on a fast-scoring game like tennis, you might see them update more than once a minute. If you’re looking for high-action betting, the Caesars live section is certainly one of the better ones among US sportsbooks.

While not at the top of the class, Caesars performs consistently well in every category, marking it an excellent option if you’re looking to experiment with new sports or bet types.

Caesars payment options — 10 ways

Caesars NJ sportsbook supports a range of e-wallets and cards, allowing bank transfers and e-checking through VIP Preferred. There are even cash options through Paynearme and depositing cash at the retail sportsbook.

10 ways total is on the upper end of the average for US betting payments, and our review of Caesars sportsbook is happy to report that practically all the payment names on the list are high-quality ones. From MasterCard, Discover, and VISA to PayPal and Skrill, with the obligatory Play+ thrown in, every player will find a convenient way to deposit and withdraw at Caesars.

(Discover is not available in NJ and Iowa but in all other Caesars states). Skrill is only available in New Jersey. In Nevada, you can deposit at affiliated taverns.

Most deposits are instant, though cash can take up to 15 minutes to appear in your online account. Caesars themselves state that the fastest withdrawal methods are PayPal and Play+.

Payment facts

CategoryDetails
Number of payment methods10
Popular paymentPayPal
Minimum deposit$20
Maximum depositN/A
Average deposit timeInstant
Minimum withdrawal$20
Maximum withdrawal$10,000
Average withdrawal timeUp to 24 hours
Deposit feesNone
Withdrawal feesNone

The $20 minimums for deposits and withdrawals are steeper than the $10 we see at most other sportsbooks, but a $10 difference isn’t a massive deal in the grand scheme of things.

The maximum deposit limit depends on your bank and payment method, but withdrawal limits are standardized. It’s $5,000 per transaction across the board, except for PayPal, which goes up to $10,000 per. That’s lower than we’re used to, especially since the casinos accompanying most sportsbooks have massive withdrawal limits.

However, you can contact customer support to custom-request a more significant withdrawal, a service we haven’t seen touted at too many other sportsbooks. Regardless, most players will be served just fine.

We also have to shout out to Caesars’ payments policy — all the info about each payment method is super-transparent and clearly laid out. Only DraftKings sportsbook and Golden Nugget can challenge Caesars for the payments transparency crown.

You can’t withdraw with Visa and Mastercard, but VIP Preferred, Online Banking, PayPal, Play+, and Skrill are all accepted for withdrawal.

Deposit methods

  • PayPal
  • Visa
  • Discover
  • MasterCard
  • VIP Preferred
  • Bank Transfer
  • Skrill
  • PayNearMe

Withdrawal methods

  • PayPal
  • Skrill
  • VIP Preferred
  • Bank Transfer
  • Play+

Payments rating

87/100 Solid overall, but the min/max limits aren’t the best
  • Transparent payment info
  • All major deposit and withdrawal types covered
  • Custom withdrawals through support
  • Max standard withdrawal is pretty average

The min/max limits aren’t the greatest. $20 minimum for deposits and withdrawals and $5,000 maximum withdrawal for most payment methods is flat-out not as good as some competitors offer. However, most bettors don’t operate at the extreme ends of the spectrum, so you likely won’t be affected by this.

On top of that, the ability to contact customer support for custom withdrawals offsets the bigger of the two issues here.

Regarding withdrawal times, the standard processing time is quoted as being ‘up to three days’, but in reality, it is usually much quicker. Once processed, payments have different timelines for returning to your wallet. Play+ and PayPal are the fastest since they’ve got regular slots. Caesars processes payments to these parties three times a day, so if you request a withdrawal in the morning and it gets processed quickly, there’s a real chance you could have it back on the same day.

For the most part, there are no operator fees on deposits/withdrawals at Caesars, which is pretty standard. For full transparency, I found someone online saying there’s a $10 withdrawal fee on VIP Preferred, but that wasn’t my experience. I followed up with customer service to double-check, and they said Caesar’s doesn’t charge any withdrawal fees (though your bank might). Still, I prefer PayPal anyway so I will stick to that.

Safety and transparency

Things kick up sharply for Caesars in the safety section, with the emperor’s transparency being absolutely off the charts. The info and help pages at Caesars are some of the best and most detailed we’ve come across in the entire industry — but more on that later.

Caesars is a licensed NJ sports betting company, which means it’s super-safe, adhering to all the legal standards it’s got to hit for certification.

Safety facts

CategoryDetails
Auditing sealsNJDGE
Responsible gaming sealsNYCPG
LicensesNJDGE and 21+ states
SSL encryption2048-bit
Two-factor authenticationYes
Ever blacklisted?No
Deposit, wager, time, and loss limitsAll available
Self-exclusionAvailable
Cooling-off periodAvailable

You’ll find all the necessary due diligence stuff put into place. The typical green and yellow RG symbol is on the Caesars sportsbook NJ front page, which I’ll link you to the site’s responsible gambling section. The NJDGE licensing seal is there too, and tapping that will take you straight to the licensor’s .gov site.

All the required responsible gambling tools are available, from deposit limits to self-imposed bans, and there are plenty of links and numbers at Caesars for bettors who feel they need to reach out. Players can feel safe wagering at this online bookie with all the safety systems in place.

Caesars is also an award winner, unsurprisingly holding a Best Marketing Campaign award for that ad series with JB Smoove, Halle Berry, Patton Oswalt, etc. While not a safety feature, SBC North America wouldn’t be tossing awards at any operator deemed unseemly.

Licensed by

  • colorado gaming-association logo
    Colorado Division of Gaming
  • Illinois Gaming Board logo
    Illinois Gaming Board
  • indiana-gaming-commission-logo
    Indiana Gaming Commission
  • iowa-flag
    Iowa Racing and Gaming Commission
  • michigan-gaming-control-board-logo
    Michigan Gaming Control Board
  • new-jersey-division-of-gaming-enforcement-logo
    New Jersey Division of Gaming Enforcement
  • pennsylvania-gaming-control-board-logo
    Pennsylvania Gaming Control Board
  • tennessee-education-lottery-logo
    Tennessee Education Lottery
  • virginia-lottery-logo
    Virginia Lottery
  • west-virginia-lottery-commission-logo
    WV Lottery Commission
  • nevada-gaming-control-board-logo
    Nevada Gaming Control Board

Trusted by

  • New York Council on Problem Gambling
    New York Council on Problem Gambling

Safety rating

95/100 Caesar’s vaults are secure
  • All tools available
  • Licensed in 21 states
  • Award winner
  • No bespoke safety program

The only reason the emperor isn’t getting 100/100 in our Caesars sportsbook review is that there isn’t a Caesar-specific safe gaming program. That doesn’t make Caesars any less safe, but it’s only fair of us to award the extra points to the guys who go the extra ten miles rather than just the extra mile.

Apart from that, it’s everything you could ever want. The website is SSL-secured, so your inputs should be well-protected, the safety links are all easily accessible in the website’s footer and on the caesars sportsbook app, and the transparency is off the charts.

Your average bettor probably won’t appreciate this as much as I do, but going from site to site, it’s fantastic how much info Caesars make accessible and visible upfront without trying to hide anything from their clients.

Sometimes it’s small stuff, like putting the fine print about the bonus conditions on the banner rather than stuffing it all on a separate T&C page. Talking of which, the site’s main terms and conditions are clear and transparent.

Some of it is a little bigger — like how they break down how long payouts typically take by payment type, rather than giving a vague indication of processing time, as so many competitors do. In the transparency ratings, only DraftKings and Golden Nugget are in the same league as Caesars.

 Sure, it’s not a legal requirement to make everything easy to find — I’ve made that complaint about BetMGM’s customer support, and they’re still a top operator — but it’s a way more convenient betting experience when I can get all the info I need from a couple of clicks. No one wants to have a 20-minute chat with customer support to ensure they’re not going to miss some fine print and end up invalidating their bonus. So really, big kudos to Caesars here.

Caesars sportsbook support

Bettors get a royal package from the support department over at Caesars. You can get in touch via live chat, email, or phone; FAQs and help pages are also available. Live chat is 24/7. Compared to the industry, it’s an outstanding showing. Some operators don’t even have a live chat, and it’s not common to see a 24/7 one. It’s also relatively rare to see phone support — you’ll usually only find that at major operators like Caesars.

Support facts

CategoryDetails
Customer support availability24/7
Live chatYes
Email[email protected]
Contact number855-474-0606
On-page supportFAQs and Help section

Our live chat tests went well — it never took more than a minute for us to be connected to an agent, and agents were able to answer the questions we had, even if they had to put us on hold to check with other internal teams for some of the more complex stuff. Under one minute is a great queue time – even top operators can have you on from 1-3 minutes quite often, and smaller operators can hold you for 10.

The only bit of friction in the process is that you are automatically placed into a chat with a bot when you access live chat and must transfer to the human agents from there. You’ll either get the option of transferring after you’ve searched your query, in case the bot cannot answer your question properly. However, we were able to skip around even this step by simply typing ‘can I speak to an agent?’ in the bot chat.

Support rating

100/100 Hits every box we’re looking for
  • 24/7 service
  • Efficient
  • Easy to access contact details
  • You have to go past a chatbot to speak to human agents

The customer service at Caesars is endearingly polite. When you start or end a chat, you’ll be hit with the pre-scripted ‘have a royal day’ and ‘you deserve the imperial treatment’-type messages. They’re cheesier than all but the best of nachos, but I appreciate the sentiment.

Does the service itself live up to the aesthetic? I can’t say I’ve ever had customer support make me feel like royalty (though SugarHouse and FanDuel were both incredibly polite), but Caesar’s does a fair job. They could answer simple questions about bonus eligibility without hesitation and gave knowledgeable information on the subject.

Complex stuff took a little longer, but I didn’t need to clarify anything. When a question took a couple of minutes to answer, it was because they needed to check with an internal team to find the info, and they just put me on hold for a couple of minutes.

It’s also super easy to find the contact details, the support button is in the header, and live chat is available even if you’re not signed in, which is a godsend for those forgotten password chats. When testing the customer support for my review of Caesars sportsbook, I found absolutely nothing to complain about — which is a first for me.

Caesars platforms — app and web browser

Registering at Caesars is a quick and easy process. There are 20 fields to fill in, with a few being dropdowns, so it should take no more than three minutes and 25 clicks to get it done. In addition to the usual details such as an address and the last 4 digits of your social, you’ll also need to enter your mobile number to sign up.

Caesars sportsbook homepage and All Boosts page on two mobile screens

On signup, there’s a field to enter the promo code for your bonus. They get an extra point from us there — an easy bonus claim is a top priority when we’re scoring, and an automatic bonus claim gets top dollar.

Platform facts

CategoryDetails
Mobile appiOS, Android
Ease of navigationEasy
FiltersYes
Search functionYes
Loading speed0.4 sec.
UI and UX ratingGood
Other productsCaesars casino, Poker

The site is well-structured and easy to get around. All the sports are in a list on the left, and all the leagues and competitions can be accessed by clicking/tapping on the sport in question, activating a dropdown. There’s also a search function, which works well but is slightly wonky. There’s a trick to it.

Long story short, you can type in your team’s name if you want to bet on them, but don’t hit enter. Leave the name in, and the page will load after a couple of seconds. If you hit ‘enter’ or ‘search’, your search will return no results. It’s a silly design flaw, but the tool works well once you know how to get around it.

Platform rating

88/100 No frills but perfectly functional
  • Super-easy bonus claim
  • Easy to navigate site
  • Easy to bet
  • Search function is quirky

Above all, betting is super-easy, you have a bet slip permanently open on the right side of your screen on the web, and you can add as many bets as you want to make to it simply by clicking on them. Once they’re on your slip, you can edit the stake of each bet and all of them together if they can be parlayed.

The web browser and mobile app both share the same minimalistic design — it’s not the prettiest interface I’ve ever seen, but it’s extremely functional. The screen is never cluttered, and odds + betting options are clear. I especially like the display of odds in American, decimal, or fractional. I like decimals best, and while it doesn’t make much of a difference, I’m happy that it easily accommodates me with just a couple of clicks.

It’s always good to see other verticals of gambling offered by a sportsbook — it shows they’re a complete package that takes their foray into the gambling world seriously. Caesars does that better than most; apart from the world-famous casino, it also runs a dedicated poker vertical, which most of its competitors don’t bother with. BetMGM and 888 are two of the few that do. But still, Caesars goes the extra mile here. Rather than just offering ‘Caesars poker’ or whatever, the emperor’s court hosts WSOP, the World Series Of Poker — one of the best-established names in the competitive scene, and just by affiliation, Caesars earns flex points. More importantly, bettors at Caesars have access to top-quality poker and casino products if they wish to foray into other gambling areas.

Caesars also offers Daily Fantasy Sports through SuperDraft and horse racing in select states, such as Indiana.

Caesars sportsbook FAQs

Can you win money on Caesars Sportsbook?

You absolutely can. As a legal and licensed sportsbook operator based in the US and bound by US laws, Caesars sportsbook is required to pay out any bets you win, as long as terms and conditions are adhered to, and there is no abuse. Check it out now

What is the Caesars sportsbook bonus?

The Caesars sportsbook bonus is a risk-free bet of up to $1,000 on your first wager (if it loses). You will need the Caesars promo code TIME2PLAY1000 to get started.

Can I bet on NFL at Caesars sportsbook?

Yes, you can bet on NFL at Caesars sportsbook whenever the season is running, and often slightly before, to get ahead on your future bets. You can bet on up to 20 different sports at Caesars, depending on which Caesars state you’re in. Learn more about the sports you can bet on at Caesars

Can I use Caesars sportsbook in my state?

Caesars is available in many states, including popular betting destinations like New Jersey. You can find a full list in the states section of our Caesars sportsbook review.

Is Caesars sportsbook trustworthy?

Our Caesars sportsbook review gives Caesars a safety score of 95/100. Caesars adheres to all the legal safety features required for US licensing and has some of the most transparent and easily accessible policy pages we’ve encountered. Read more about Caesars safety rating.

How long does it take for Caesars Sportsbook to pay out?

Once the internal processing time is complete (usually 1-3 days), a payment can be sent to you quite quickly. PayPal and Play+ are the quickest withdrawal methods, with payments being processed 3x daily. We cover this in more detail in our Caesars sportsbook payments section.

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