Expert verdict

With a score of 74%, I should be somewhat happy with this sportsbook. However, something just feels off about this one. This is admittedly a subjective opinion, but as I browse through Resorts sportsbook, I can’t help but feel as if this entire sportsbook was made more as an afterthought.

Looking at the individual scores, I don’t think it is a coincidence that all of the sections that Resorts scores highly in (over 85 in payments, safety, support, and platform sections) are all sections that are shared with the Resorts casino. When it comes to sections like bonuses, sports, or features, that make a sportsbook unique and special, Resorts is lacking. It’s ridiculous for a US sportsbook to not offer futures for baseball, and a sportsbook that has been around since 2019 should have an option for cashing out existing bets by now. 

In my opinion, just looking at the promos says it all. So many rotating promotions are put out every week, but almost all of them are exclusive to Resorts online casino. The sportsbook itself might be lucky to take part in a shared promo with the casino. Usually, though, it’s left out, without even a welcome bonus to try and bring players in.

Resorts online sportsbook available states

This review is based on the Resorts NJ online sportsbook. Currently licensed and regulated by the New Jersey Division of Gaming Enforcement (NJDGE).

Resorts rotating bonuses

So normally, we’d start our review with a look at the welcome bonus for the sportsbook. After all, that’s what most people go for first right? It’s not called a ‘welcome bonus’ for nothing. The problem though is, while Resorts does have a welcome bonus, unfortunately, it’s exclusive to the casino. 

Not offering a sportsbook bonus is admittedly odd, especially since our research indicates that Resorts online sportsbook did have a welcome bonus exclusive to the sportsbook, in the form of a $250 free bet offer. With any luck, this offer will appear again fast, but till then we just have to make do with what we’ve got. Unfortunately, there isn’t much. (More on that below).

Bonus facts

Resorts likes to rotate its offers, with small offers coming and going every week, and major ones every month. The problem is that a lot of these offers are exclusive to the casino, with the sportsbook getting almost nothing. Currently, Resorts online sportsbook only has one promotion, a month-long lottery that is shared with casino players, where bettors have a chance of winning up to $1,000 every Monday. 

As this bonus will eventually go, we’ll update the review in the future. As for other promotions, frequent bettors have a chance to become VIPs and gain exclusive promos. These also rotate, however, with VIPs occasionally getting deposit bonuses, free bets, and even gifts. Again, a lot of these promos are exclusive to the casino, so even if you are a VIP you might not get a good bonus for the sportsbook.

Since all of these bonuses rotate, you can never know if a month or week will be good or bad for promos. Sometimes it might be brilliant, like a nice cashback promo on losses, or sometimes there might be almost nothing for the sportsbook. It all comes down to luck.

Additional bonus details

Sports and markets at Resorts sportsbook

Many things add flavor to a sportsbook. Bonuses, features, support, these are all things that add value to a sportsbook and help make it enticing. But the true beating heart of any sportsbook will always be the sports themselves. So it’s shocking to us that Resorts only has 15 sports available on its roster.

15 sports is not a great number, at all. Considering Resorts has been open since 2019, we fully expected to find more sports on their site by now. To put this into perspective, the NJ sportsbook bet365 comes in at 34 sports, more than double what Resorts is offering.

Sports facts

The bad news doesn’t stop here. Resorts doesn’t even have all the essential sports, with baseball being completely missing. Bet365, Golden Nugget, BetRivers, all of these, and more have at least offered futures markets for baseball, with players being able to bet on baseball teams to win outright in major upcoming leagues. At Resorts there’s nothing, forcing baseball fans to wait till it’s available, or more realistically, go to a different site.

There is at least some good news though. Football does have an impressive amount of markets available, with 326 total options. Basketball and soccer also have a high amount of markets, with both clocking in at 100+ (though with basketball, this number drops significantly in the NCAAB). 

Other than those sports, the rest is somewhat unimpressive, with ice hockey coming in at 50+ markets, and everything else struggling to crack the 20+ mark.

Additional market details

Betting features at Resorts

Resorts, unfortunately, is also lacking in the ‘features’ department. There are several missing features that we expect most sportsbooks to have, starting with a cash-out feature. Nowadays, most sportsbooks let you cash out of existing bets, either partially or fully, however Resorts has decided to omit this. A bet builder is present, but it doesn’t make up for the lack of this crucial feature.

Feature facts

A live stream is also missing when players decide to move to live betting. This one is not so bad, as Resorts makes up for this by showing a large amount of data regarding the match and the teams. Players can open a pop-up window that will show the team’s history. This also includes in-game data such as attacks and dangerous attacks, so live betting is still a very good option. Odds are also quickly updated, so all in all, the live betting section is doing ok.

Finally, Resorts only offers parlays as a special betting option. This is not entirely the fault of Resorts, and simply something that all US sportsbooks suffer from, but with both cash out and live streams missing, we were certainly hoping that Resorts would make up for it with something else.

Additional features details

Resorts sports betting odds

As always, we sampled a bunch of games over time and converted the odds into percentages. After we did all this, we took a look at the Resorts percentage payout and saw that it was fine. Not good or bad, just fine.

To clarify a bit, we normally consider 93% to be on the lower end. So when Resorts came out with 94.71% average payouts, at first we were not exactly thrilled. It’s not bad mind you, but it’s closer to the 93% number than we would have liked. 

However, things start to look far more positive when we look specifically at the football and basketball percentage payouts. Both of them are fiddling around the 96% mark, which is excellent. Seeing how Resorts has doubled down on football, this is very nice to see, as it at least is not trying to rob its players on the one sport that it excels at.

Odds facts

What’s impressive though is the live payout percentages. We always expect live percentages to be a little bit lower than the alternatives because players have the advantage of seeing the game in front of them. However, 94.22% is almost the same number as the average payouts, which is excellent. This means players can safely bet on live without losing too much money to Resorts. 

*data gathered 20th January 2021

Payment methods at Resorts

The payments section for Resorts is a bit of a muddled mess of highs and lows. On the one hand, Resorts offers 8 different payment methods yet only 4 of those can also be used to withdraw cash. On the other, the Resorts Play+ card is a fantastic deal and an excellent option for bettors.

Payment facts

Full list: VIP Preferred, Play+ (VISA, Mastercard, Discover), PayNearMe, Mastercard, VISA, PayPal, Cash at the casino cage

The first, immediately noticeable thing about the Play+ card is the general lack of limits. The Resorts Play+ card doubles down on being a card that can be used at any store where Discover is accepted, so there are pretty much no limits on it (though of course, moderation is always advised when dealing with gambling). Deposits and withdrawals are also instant for this option, and there are no fees. It’s a one-of-a-kind Play+ offer.

Policies are very easy to find, with a banking page that goes through the terms and conditions of every offer, and throws in a few FAQs for good measure. You’ve got your standard options like VISA, Mastercard, and PayNearMe, but you can only withdraw with PayPal, VIP Preferred, the Play+ card, or going on-site and picking up the cash at the casino cage.

Safety features of Resorts

As always, safety is a high priority for us, and we’re always particularly happy when a sportsbook scores highly in this section. Thankfully this Resorts online sportsbook review did not disappoint, and the security in this sportsbook is airtight.

Safety facts

Resorts is licensed by the NJDGE, and it proudly displays a huge green Responsible Gaming logo on the header, which in it has contact details for 800 GAMBLER, the Council on Compulsive Gaming, and The National Council on Problem Gambling. To top it off, Resorts is an award winner, with awards from the Casino Player Best of Gaming Awards.

If you start feeling like a gambling addiction is taking hold, you can impose limits on yourself, with deposit limits, session time limits, and spend limits all available to the player. 

Finally, the site has strong SSL encryption, so your credit card details are safe from any nefarious people lurking about the internet.

Resorts customer support

The highlight of this Resorts online sportsbook review is the customer support. An excellent, friendly, and informative service that helped out in any way they could. 

Let’s get the cons out of the way: the support is not 24/7. You’ll need to contact them between 8 am – 12 am (midnight), or else you’ll have to leave a message for them to see when they come in. It could be a bit of a problem for those late-night gamers, so keep it in mind if you decide to keep betting into the early morning hours.

Support facts

The Help and FAQ sections are extensive, with loads of information on any topic you can think of. If you have a question but the live chat is not available, likely the answer is somewhere in the FAQ for you to find. It’s also nice to see Resorts offer both email and calls, with the call being toll-free, so they’ve covered their bases for support options.

As for the live chat itself, it was excellent. We tested it at different times, and we always got in immediately, and always received helpful and informative answers. The staff was friendly and helped out in any way they could. We were also impressed to see that a full transcript of the conversation would be sent to our email once it ended, along with a survey on how to improve. 

If you need to access their contact details on the site, simply scroll down to the bottom and hit the ‘Contact US’ button.

Resorts’ platform

Here are all of the important details that you need to know regarding Resorts’ platform:

• Registration involves 11 fields, 5 drop-down menus, and 4 tickboxes. It’s simple, straightforward, and can be filled in under 2 minutes.
• The Resorts online sportsbook app is very similar to the desktop version, and both of them suffer from lots of lag.
• The website can be a bit clunky, though for the most part is easy to navigate.
• There is a good search bar and filtering option, which is great since oddly there is no ‘popular’ page, so you’ll need to find each sport you want individually.

Platform facts

There’s also a nice bar right at the top that scrolls through all of Resort’s promotions, though be warned that some of them are adverts for casino exclusive promotions.

Additional platform details

FAQs

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