Resorts online casino review

There’s a reason why Resorts online casino is revered – it is part of the oldest casino in Atlantic City. Good thing then the welcome bonus knocks other operators like Virgin Casino and Tropicana out of the park. Both of these give you a cashback bonus of up to $100. 

I like that the minimum first deposit is just $10, which is on par with operators like BetMGM. However, the latter doesn’t give first-time players a no deposit bonus. This factor is yet  another plus for Resorts online casino customers. 

You won’t find the $20 no deposit bonus promoted on the homepage for some reason, which I find quite odd. I had to reach out to customer support to find out if the promo is still valid – not what I’m used to from other no deposit bonus casinos. Odd indeed!

Not so good is the wagering requirements. In comparison, BetMGM online casino also gives players a 100% match bonus of up to $1,000, but the wagering requirements are just 10x. Your best bet is to play Resorts online casino slots, which come with 30x wagering requirements. 

Having said that, I like that the online casino promotes some of its weekly/monthly online casino promotions on the website. Why? It gives you an idea of what’s waiting for you.

You don’t need to register an account to see these, while the bonus rules for each promo are easy to find and understand. 888casino, for example, doesn’t list any promos outside of the registration bonus. 

Overall, the Resorts casino bonuses are consistent with the rest of the US market and deserve a rating of 85.

Resorts online casino has more than enough games to keep you entertained for hours on end. The library currently stands at over 830 games, with more titles introduced each month.

When stacked up against other operators in New Jersey, the number of games in the catalog is tops – BetMGM 700, Unibet 600, Golden Nugget 850. 

Not all the games have demos, though, and some of these didn’t work at all. I expect glitches to happen, so this isn’t a deal-breaker. The important thing is that you can test the games first before using your own money – which is what I did.

More concerning is how basic the game filtering system is. There is a tab for each game category, coupled with a search bar to look for your favorites. Most US online casinos are like this, while others go one step further.

Golden Nugget comes to mind and lets you filter games by studio, theme, payout, and rating. I like to see what game providers are available, so the more advanced the game filters are, the better.

Missing from the game catalog is craps, keno, and bingo. To make up for this, Resorts online casino has a selection of titles by Slingo – which is like playing slots and bingo in one. I also found a few virtual sports games hidden amongst the slots section.

Another plus is the exclusive games. There are only a few (5), but it’s great to see Resorts AC online casino taking the initiative to offer something extra. Also on par with the rest of the US is the live casino games section – there are currently 10 different games available.

All in all, the Resorts casino games get a thumbs up from me. No online casino is perfect, but I think the online casino has done well to make sure there’s something for everyone.

Ever wondered why the game studios at online casinos are so important? I have, back when I first started playing casino games.

Firstly, the software providers determine the number of games available at any online casino, and secondly, determine the quality of the games.

Resorts online casino has done well to include 7 of what I consider the upper crust of software providers in the US.

The live casino games from Evolution make the software selection even more attractive – some of the games are even streamed directly from the casino floor at Resorts AC.

However, some studios are missing, and I can’t help but wish  Playtech were on the books. Keep in mind most online casinos in NJ don’t have these software providers. 

There is one exception, though – BetMGM. But even they fall short by not having every software provider available, including High 5 Games.

You won’t find bespoke software here either. Yes, there are some exclusive games, but these are from software providers such as NextGen. 

Is this the reason why Resorts online casino didn’t receive  all 100 points? Maybe, but I have yet to come across an online casino that does. 

At any rate, 88 is a good rating for the Resorts casino software providers – especially when weighed against operators like Golden Nugget (88) and Caesars (77).

I like seeing plenty of payment methods. Why? It gives you more options when transferring funds to and from your account. The Resorts online casino has a good mix of safe and reliable payment methods to choose from, including in-person payments in Atlantic City – open 24/7.

There are currently 9 different payment methods. That’s pretty good compared to Golden Nugget’s 11 and SugarHouse’s 10. These include 5 out of the top 10 methods in the US. Missing are Amex, PaySafeCard, Skrill, Discover, and Neteller. 

What’s to like at Resorts casino online? 

– Deposits take just 15 minutes to process

– No fees from the casino

– In-person deposits and withdrawals in AC

I do have one complaint, though. The withdrawals generally take 3-5 business days to process. I know this is due to the policies in place to protect transactions to and from the casino. On the bright side, in-person withdrawals are processed much quicker, allowing Resorts to be a same day withdrawal online casino.

Another pet peeve is the fact that not all payment methods support withdrawals. Want to use your debit or credit card? Not a chance! 

On a positive note, the banking page offers a fair bit of information on the payment methods. The FAQ section – discussed in the support section – covers everything you need to know about making a deposit or withdrawal.

A rating of 71 is indeed a little on the low side of the scale; however, it all comes down to the fact that the online casino has fewer payment methods than the rest, and withdrawals are relatively slow.

Resorts Casino and Hotel in Atlantic City has a legacy to protect, so I’m not surprised to find that the online casino’s safety rating is in line with other operators in the state – BetMGM (84), Caesars (91), and Borgata (83).

In fact, the only thing that would warrant a near-perfect rating is if Resorts online casino did something above and beyond the norm – very few online casinos do. That said, some invest in personalized  responsible gaming programs.

Operators do need to adhere to stringent safety policies and procedures, though. These include:

– Responsible gaming pages with links to organizations that assist with problem gambling
– Transparent terms and conditions and other policies
– Responsible gaming tools: self-exclusion, cool-off periods, deposit and session limits

I’m pleased that Resorts online casino receives favorable reviews on other review sites. You can check these out by looking at the playscore above. 

Another plus is the fact that you can double up on security by activating two-step verification. Navigate to the “My Account” section to activate yours – you can additionally set deposit and session limits from here.

Lastly, I like that the gambling site has posted information on how the Random Number Generators (RNG) work. They additionally mention that the games are certified by Gaming Laboratories International (GLI) – pity I had to search for the info in the help section. 

Everything else looks above board. 

One final note: the website is protected by SSL encryption. All New Jersey online casinos use technology to keep your personal and financial information secure.

No online casino app is perfect, but Resorts online casino seems to have done enough to compete with other mobile casino operators. 

For starters, I like that the navigation is similar to the desktop version, and all of the games are available on mobile, too – that’s perhaps the biggest reason for giving the Resorts casino app a rating of 91.

Another similarity – the search bar! I would have liked to report that the app for iOS and Android comes with fancy game filters, but alas, you’ll need to scroll through endless rows of slots to see what looks good (or use the search bar). On a positive note, there are demo versions for most of the games.

I did encounter some glitches when launching games and found the loading speed sometimes a little slow; However, this is not uncommon though and possibly, something that affects most apps ever created. Still, there were a few occasions when games didn’t load – bummer!

Another positive is that the Resorts sportsbook is accessible from the casino app. That means you won’t need to download an additional app to bet on your favorite sports markets. You won’t need to register a new account, either.

My favorite feature is the fact that ALL live games are supported on mobile. As mentioned previously, most casino apps come with around 50-70% of the games, which is not the case when you download the Resorts app for iOS and Android.

I had mentioned in other casino reviews that I dislike talking to customer support. Nothing has changed, but my interactions with the Resorts casino support team were good – even when I’d contact them at 10 PM. 

All live chat correspondence is sent to your email address, too – which is on par with other NJ operators such as Virgin and Mohegan Sun. That makes it easy to refer back to chats if something’s not clear the first time around.

I deducted a few points from the customer support rating because there is no 24/7 live chat. However, the team is available until late each evening, so that won’t bother regular players much (unless you are a night owl).

Que times on the phone were my biggest surprise. I never waited more than 10 minutes for a customer support agent to join the call. Usually, the waiting time is around 15 minutes for other operators. If an agent is unsure about what you need, they will typically refer you to the FAQ section.

The FAQ section covers many different topics, from payment methods to technical and account settings. I used the FAQ section extensively during this Resorts online casino review, especially to find info on the payment methods.

The only thing that stops me from giving the customer support a higher rating is this simple fact: none of the support channels are available 24/7.

I’ll start at the beginning – registering an account. Less than 5 minutes to create an account is pretty quick, right?  

Well, the registration process is in line with the rest of the US market, while claiming your welcome bonus is just as easy. Should you get stuck, click the customer support icon – which is sticky on all pages for your convenience. 

I mention in the game section that you will not find advanced game filters at Resorts casino NJ. If that is important to you, then I suggest popping over to Golden Nugget. There is a basic search bar, so finding a specific game is not all that difficult. 

Alternatively, you can navigate to the different game sections. These include slots, live dealer, megaways, table games, and jackpots. Here you can launch demo games without even registering an account. Not bad! 

Getting around the website is expectedly uncomplicated. The same goes for other verticals – one click is all it takes to switch between the casino and sportsbook. Better yet, you can use the same account for both platforms.  

Also positive: the desktop casino and mobile app for iOS and Android share the same interface. Ok, there are a few minor differences, but the overall navigation is similar. That means you can switch between devices and play without a hitch. 

One downside is that you may experience glitches when playing a game. More often than not, technical errors happen during routine maintenance and are not that common.

Resorts online casino is not doing anything different in terms of usability. What they have done instead is create a gambling site that works for US customers.