Virgin online casino review
An online version of Tropicana Casino Resort, Virgin Casino US comes with relatively good reviews. While the online site is a far cry from the land-based casino, you’ll be able to play 180+ real money games, including jackpots.
Virgin Casino offers gameplay across all devices, though we recommend the desktop version as the best experience.
Join the Chat Corner for a community experience, win jackpot rewards when someone else hits one, and claim daily free games.
Customer support at Virgin Casino is 24/7, but payment methods need some work.
We’ve analysed the corners of Virgin Casino to give you the good, the bad, and the ugly. Read on to see what our experts had to say:
Operator highlights
- Daily Free Games
- Mobile-compatible casino
- Community jackpot
Pros and cons
- Daily free games
- Top customer support
- Regular tournaments
- No live casino lobby
- Non-existent search filters
- Fewpayment providers
General ratings
How we rate
Our main score is the Expert Rating, which ranks casinos on over 60 criteria in eight different sections, including bonuses, games, safety, and more.
Learn more
What is our Playscore?
The Playscore represents the average rating according to top critic sites for a given gambling operator.
Learn moreGeneral info
| Launch date | 01/01/2014 |
| Company behind | Virgin Enterprises |
Disclaimer! This review is based on the Virgin Casino online product in New Jersey.
Virgin Casino bonuses: $100 cashback bonus
Your first deposit at Virgin Casino will trigger a cashback bonus of up to $100. There are no wagering requirements tied to this bonus.
If you have a Virgin Casino promo code, remember to include it before placing your deposit so as to be able to claim the full bonus.
Bonus facts
| Welcome bonus | $100 Cash Back |
| Wagering requirement | 0x |
| Bonus code | n/a |
| No deposit bonus | No |
| Deposit bonus | Yes |
| Free spins | No |
| Other bonuses | Daily Free Spins, Refer a Friend, Seasonal Bonuses, Raffles |
| VIP offers | Yes |
When it comes to ongoing Virgin Casino online promotions, we didn’t find many permanent ones. Most are seasonal, but we’ve listed the types below to give you a rough idea of what to expect:
- Daily Free Games – collect prizes by playing the selected games and collect the reward at the end of the month
- Prize Draws – playing on selected games for a chance to win cash or bonus prizes
- Seasonal Bonuses – on particular days or holidays
- Chat Corner – draws and other competitions
- Refer a Friend – commission when others sign up using your invitation link
- Community Jackpot – receive a prize when someone else hits the jackpot on a selected game
Before claiming a bonus or reward, make sure to check the terms and conditions. It’s important to know how long the bonus is valid for, where you can use your bonus, and if you need to use any Virgin Casino bonus codes.
Bonus rating
- Cashback welcome bonus
- Collect rewards at the end of the month
- Refer a Friend program
- No weekly promotions
While weekly bonuses at Virgin Casino are virtually non-existent, there’s still plenty going on on the promotions page.
A cashback as a welcome bonus is great, but I’d rather have a deposit match bonus since a cashback is essentially only something you receive if you lose. It does come with zero wagering requirements, though, meaning you’re refunded in pure cash rather than site credit. It’s not one of the best casino promotions in existence, but despite the low amount, the real cash refund makes it outclass many cashback bonuses.
The Daily Free Games give you a nice surprise at the end of the month. It’s a shame it’s only available on two games, but at least they have different themes.
Seasonal bonuses are great as they add on to the fun of holidays like Labor Day. It would be nicer to have some weekly ones on-site as there won’t always be a holiday to celebrate.
One thing I did like was the Chat Corner. Being able to socialise with players like myself on the same forum made the experience more authentic. It’s great that there are also prizes to be won, and the games aren’t all casino-based.
Then there’s the Community Jackpot, which you can win without even being online. It adds to the “Virgin Casino Family” vibe the Chat Corner promotes.
As far as the VIP program goes, it takes a while to get it. It would be nice if they had continued their Virgin Casino V*Points program, which was a point system that monitored progress. The way it is right now is totally random and depending on activity. But the rewards that come with the VIP program are quite something. Imagine being invited to an exclusive event halfway across the world!
Another way Virgin Casino online casino rewards loyalty is through the recommendation program. The Refer a Friend program offers a bonus for both the new player and the person who referred him/her.
Additional bonus details
Daily free games
The only set promotion at Virgin Casino online is the Daily Free Games. You’ll receive something each day you play the selected games. Depending on the game, you’ll either collect prizes in an egg or a shell. You’ll be able to unlock the final reward at the end of the calendar month.
Prize draws
Virgin Casino online casino occasionally hosts prize draws where you’d need to wager a specific amount to receive tickets. Make sure to check the terms of these as while some are open to all games, others may only be available when playing particular games.
Community jackpot
Special keys appear when playing the games at Virgin Casino online. If you or any other player finds one and clicks on it, a jackpot prize is unlocked. The player who found the key will receive up to $10,000 in prizes, and everyone who played within the last hour will receive a share of the $20,000 Community Jackpot, even if not online at the time. The more you would have played, the higher your share will be.
VIP program
If you’re a regular player, you may receive an email from the Virgin Casino VIP team. This comes with exclusive Virgin Casino bonus offers, bespoke luxury gifts, VIP prizes, and a personal account manager. If you’ve opted into communications, you’ll also receive surprise gifts such as tickets to special events and weekend getaways for you and a loved one.
Chat corner
This is a community for all Virgin Casino online casino players. Here, you’ll be able to virtually socialise with other players while collecting prizes. There are special competitions, draws, and bonuses. An example of this is the bonus money you’ll receive for joining and depositing a minimum amount. There are also Chat Games based on trivia, holidays, game shows, and other fun topics. However, this feature is only available on desktop.
Refer a friend program
Earn bonus cash when referring your friends to Virgin Casino online casino. By including your username in the ‘Referred by Friend’ field in the registration form, your friend will receive $10 in bonus cash when making his/her first deposit, and you will receive $50.
Games: 184 games — slots and table games
Virgin Casino New Jersey offers gamblers 184 games, which sits way below the top online casino selections.
Virgin Casino’s game catalog includes 156 online slots and 28 table games.
The game categories consist of video slots, exclusive slots, bingo, blackjack, craps, roulette, video poker, and baccarat. For a time, it was the only spot where you could play online craps for real money.
Games facts
| Expert’s pick | Search for the Phoenix |
| Slots total | 156 |
| Popular slots | Search for the Phoenix Tiki’s Catch of the Day Secrets of the Phoenix Tiki Totems Bubbly Wild |
| Jackpots total | 3 |
| Top jackpot | Deal or No Deal |
| Table games total | 28 |
| Popular game | European Roulette |
| Most streamed | N/A |
There are 14 bespoke games within the Virgin Casino online casino lobby. These include titles like Jin’s Jungle, Million Dollar Money Drop, and Queen of the Tree Folk.
There’s variety when it comes to the themes of Virgin Casino’s games. While the RTP is standard, we suggest checking the game rules if you’d prefer to spin the ones with higher RTP percentages.
The only filtering Virgin Casino offers is the main menu. There is no search function, so you’ll have to scroll through all the games if you’re after a particular one. What’s more, the majority of the games are available to play in demo mode.
Games rating
- Large variety of game types.
- Dedicated bingo section.
- Bespoke games.
- There is no live casino.
- There is no filtering system.
Navigation is quite intuitive at Virgin Casino, but that’s probably because it’s so basic. Filtering systems are non-existent, and with the lack of a search function, you’ll have to browse through the entire catalog to find the game you’re looking for.
The game count is also very low. However, there is variety among the 184 games. The jackpots are limited to 3, and quite honestly, the payouts aren’t really that high. The live casino table count stands at a round 0.
Demo versions are available for all the games. There are two free games which you’ll find under the ‘Free’ tab in the main menu. These form part of the Virgin Casino promotions.
The final verdict? Virgin Casino is great for new players who want to get the look and feel of an online casino, but I wouldn’t recommend it as a great place for advanced players who know what they want from an online casino lobby.
Additional games details
Virgin Casino slot games and jackpots
There are 184 games at Virgin Casino. Our review revealed that 153 of these are regular video-slots, and 3 are jackpot slots. These are powered by top providers like NetEnt and SG Gaming. Some of the game tiles have ‘Exclusive’ banners on them. These 13 games are Gamesys Software creations, i.e. bespoke to Virgin Casino.
While 153 slots may seem like a low number, there’s plenty of variety when it comes to themes. Aztec, action, mystery, horror, and Asian are just some of the themes Virgin Casino online offers.
There are three jackpot slots in total. However, the payouts of these aren’t the best out there. If you’re after a bigger payout, then you’re better off at sites like Pala Casino.
Each game comes with its set of features. These could include wilds, free spins, expanding symbols, mystery symbols, and bonus rounds.
We’ve put together a table with some of our recommended Virgin Casino slot games:
| Slot | Game studio | Theoretical RTP | Volatility | Max Payout |
|---|---|---|---|---|
| Crown of Egypt | IGT | 95.03% | Medium | $25,000,000 |
| Berryburst | NetEnt | 96.56% | Low – Medium | $50,000 |
| Ozzy Ozborne | NetEnt | 96.67% | Medium | $12,500 |
| Hercules High & Mighty | Barcrest | 98.00% | Medium | $250,000 |
| Queen of Winter Wins | Gamesys | 95.13% | Low | $7,500 |
The RTP varies from one to another, but most are around the average 96.00% bracket. For a chance at a higher return, we recommend sticking to the slots with higher RTP. The majority of Virgin Casino games are popular with online gamblers in the US.
Virgin Casino table games
There are 28 table games in total at Virgin Casino online casino. These include roulette, blackjack, craps, and video poker. Considering that the average online casino in the US offers no more than 10 titles, the table game selection at Virgin Casino is quite good. That being said some of the best casinos can hit the 40+ mark.
You have your regular RTP brackets at Virgin Casino, with blackjack being around the 99% bracket and roulette at 97%.
Below you’ll find some of our top picks at the Virgin Casino online casino:
| Title | Game studio | Theoretical RTP | Min. Bet | Max Payout |
|---|---|---|---|---|
| American Roulette | NetEnt | 94.74% | 0.10 | $3,600 |
| Five Play Draw Poker Multi Hand | IGT | n/a | $10 | $800,000 |
Software: eight software providers at Virgin Casino
There are 8 software providers at Virgin Casino US. While our review revealed big names like SG Digital and IGT, the number is relatively low when considering other casinos like Golden Nugget, which houses 25 providers.
The Virgin Casino game lobby has a very heavy NetEnt presence – being one of the iGaming industry giants, there are plenty of well-known games.
Software facts
| Most used | NetEnt |
| Total providers | 8 |
| Live providers | |
| Bespoke software | 1 |
| Download | No |
Virgin Casino’s providers also include NextGen Gaming, NYX Gaming, Williams Interactive, Barcrest, and Gamesys Software, which is Virgin Casino’s bespoke software.
The low number of providers doesn’t hinder the selection of game themes within the lobby. You can choose to play via your favorite browser or you can download the dedicated Virgin Casino app.
Available software
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NetEnt
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IGT
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SG Digital
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NextGen
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NYX
-
WMS
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Gamesys
-
Barcrest
Software rating
- Popular providers like NetEnt and IGT
- Plenty of different game themes
- Bespoke software
- Low number of software providers
The low number of games may be due to the low number of providers. While I understand software is expensive, I think Virgin Casino US could splurge on some other providers like Yggdrasil and Microgaming. As things stand, they can’t compare to the likes of SugarHouse online casino’s 800+ games.
Housing bespoke software is great – it means you’ll be playing games you can’t find anywhere else. There are also special promos on these, which is something I do like.
The absence of live casino software providers is a deal-breaker for many. If you like roulette and blackjack, you’ll only find traditional table game software. Maybe add Evolution Gaming to the provider list?
For the on-the-go player, you can download the Virgin Casino app.
Payments: four ways to deposit and withdraw at Virgin Casino
The available casino payment methods at Virgin Casino US are on the low side. There are only four: Visa, Mastercard, PayNearMe, and e-Check. Still, casinos that accept Visa tend to cover most clients’ needs.
Payment facts
| Number of payments | 4 |
| Best (payment methods) | Visa |
| Min. deposit | $10 |
| Max. deposit | $10,000 |
| Min. withdrawal | $10 |
| Max. withdrawal limit | $5,000 |
| Average deposit time | Instant |
| Average withdrawal time | 7 – 10 business days |
| Average deposit fees | $0 |
| Average withdrawal fees | $0 |
Virgin Casino’s deposit methods include Visa, Mastercard, PayNearMe, and it’s also a casino that accepts eCheck. However, none of these can be used for withdrawing.
To withdraw, you’ll either need to go to the Casino Cage at the land-based casino to collect in person or request an ACH Bank Transfer.
Deposits into your Virgin Casino account are instant as long as you follow the instructions of your payment method.
Since withdrawals are done through ACH Bank Transfer, you’ll need to wait between 7 and 10 business days to see your funds back into your bank account. If you opt for in-person withdrawals, though, you’ll receive your cash there and then.
Deposit methods
Withdrawal methods
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ACH Network
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Cash at Casino Cage
Payments rating
- No deposit or withdrawal fees
- Instant deposits available
- High deposit limits
- Low withdrawal limits
- Few payment options available
- Jackpot winnings included in withdrawal limit
I think the Virgin Casino US payment system could use some improvement, especially when it comes to the selection of providers. There are only card and e-Check options available, which is rather limited.
Withdrawing is even more limited, with only in-person and ACH Bank Transfer choices.
A good pro is that Virgin Casino doesn’t impose any transaction fees. Although this is quite standard across online casinos, it’s not something they all offer.
Deposits are instant, which is great cause you won’t need to wait to play the games. Withdrawing, on the other hand, can take up to 10 business days, which is a bit of a bummer. What’s more, jackpot winnings are included in the withdrawal limits, which is only $5,000 per transaction, so it may take you a while to see the cash if you’ve hit one.
The payment policy is clear and readily available for everyone, including non-registered users, so at least you know what you’re getting into before you commit.
Virgin Casino Withdrawal and Deposit Fees
There are no transaction fees at Virgin Casino. Some online casinos charge a commission when depositing and/or withdrawing on top of the payment provider fees.
Virgin Casino Payment Limits
Both the minimum deposit and withdrawal at Virgin Casino is $10. The maximum deposit is $10,000, and the maximum withdrawal is $5,000 (both per transaction). Jackpot winnings are not included, meaning they are considered as part of the $5,000 transaction.
Safety and security at Virgin Casino
VirginCasino US is the online casino version of the land-based establishment. It holds a valid license and a strong reputation as part of Virgin Enterprises Limited.
Safety facts
| RNG auditor | New Jersey Division of Gaming Enforcement |
| Seals of trust | NCP Gambling, NJDGE, 800 Gambler |
| SSL encryption | 256-bit |
| Two-step authentication | No |
| Blacklisted | No |
| Licensed in | New Jersey |
| Company behind | Virgin Enterprises Limited |
| Personal loss limits | Available |
| Self-exclusion | Available |
| Cooling-off period | Available |
Virgin Casino US is a reliable real money casino that promotes responsible gaming heavily. It is licensed and regulated by the New Jersey Division of Gaming Enforcement.
The RG logo is in the top-right corner and the footer of the page. There is also a link below the footer. All three direct players to a page with detailed information related to responsible gaming. This includes setting limits, self-exclusion, and cooling-off periods. There are also links to related pages for more information.
Licensed by
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New Jersey Division of Gaming Enforcement
Trusted by
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800GAMBLER
Safety rating
- Informative pages related to responsible gaming
- Links to the relative pages are easy to find
- Limits and self-exclusion are taken seriously
- No safety measures unique to the casino
Everyone knows the brand, and Virgin Casino online casino is part of the land-based casino, Tropicana Casino and Resort. These two points add to the site’s reliability.
Responsible gaming assistance is readily available through various links and customer support channels.
The online gambling site doesn’t have its own unique safety measures in place – everything is linked to outside sources, but you still have all the information you need.
Additional safety & security details
Virgin Casino: Responsible gaming
Virgin Casino US promotes safe and unproblematic gaming through responsible gaming guides. You can find detailed information related to the regulating bodies, limits, and self-exclusion in the links provided on-site. The Virgin Casino customer support team are also available to help you with any questions you may have.
Setting loss limits at Virgin Casino
Control your spending by setting loss limits at Virgin Casino. Our reviewers found that you can do this through your account, via the responsible gaming links, or by contacting customer support. Setting a budget is important to keep yourself from going overboard.
Self-exclusion at Virgin Casino
It’s crucial to know when to stop gambling. The responsible gaming page provides a self-assessment questionnaire to help you understand when you need a break. You can block your account for a set period of time, or opt for a shorter cooling-off period. If you’re not sure which option is best for you, contact a customer support agent through the live chat.
Virgin Casino mobile app
While Virgin Casino is accessible through any browser on desktop, opening the site on mobile will prompt you to download the dedicated mobile application. The Virgin Casino app is available on both Android and iOS devices. There are no hidden charges – all you need is an internet connection.
If you prefer to access the site via a browser, you’ll only have 8 games to choose from. Navigation, on the other hand, is mostly the same as on desktop.
Mobile facts
| Native apps | Android, iOS |
| Browser access | All |
| Mobile games | 8 |
| Interface | Good |
The Virgin Casino app is not free of glitches, but they don’t happen very often. The filtering system remains as basic as the desktop site, but the overall interface is adapted to the small screen.
Supported operating systems
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Android
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iOS
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Linux
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MacOS
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Windows
Mobile rating
- Native app for iOS and Android
- Device-adapted interface
- Less games on mobile devices
- Limited access through browser
Virgin Casino US prompts you to download the app as soon as you enter the site’s URL into your browser. It’s always nice to have a mobile app, but not everyone wants to download additional apps to their phones. But if you want to play using a browser, you’ll only have access to 8 games, which is a bit annoying.
The interface is adapted to mobile devices, which is good as it means things are spaced out rather than shrunk so small I can’t even read the game names.
If you want to play at Virgin Casino, I suggest you stick to desktop gameplay. If you’re an on-the-go player, you’re better off with other apps like Pala Casino.
Customer support: live chat, email, phone, FAQs
It was clear to our Virgin Casino reviewers that the site’s customer support team strives to provide the best service possible.
Support facts
| Availability | 24/7 |
| Live chat | Yes |
| Yes | |
| Phone | Yes |
| On-page Support | Yes |
We tested Virgin Casino’s customer support channels and concluded the following:
The live chat is in the bottom-right corner of the page. First, you’ll be asked to insert keywords, and a list of possible questions will appear. If you don’t find your answer, click on the ‘Live Chat’ button. An agent was with us within a few seconds and answered our questions in detail – there was no need for clarification.
The service via the email and phone support options at Virgin Casino US don’t differ from the chat. Customer support agents got back to us with professional and informative answers rather quickly.
Support rating
- Customer support is functional around the clock
- Live chat available for registered and non-registered users
- Extensive on-site help center
- Live chat isn’t sticky
It’s tough to find good customer support these days, which is why I was pleased with the service I received at Virgin Casino. You can see that the team does their best to make sure you have a great experience, starting from the 24/7 customer support.
All customer support options are accessible through the question mark icon in the top-right corner of the page.
Virgin Casino has a help center filled with FAQs and article responses, a toll-free phone service, email and live chat options. The latter isn’t a sticky widget, though, which can be a bit off-putting.
Chatting with the customer support agents at Virgin Casino was a pleasurable experience. The waiting time was no more than a few seconds, and they answered my questions instantly. My only response was “thank you” – there was nothing to clarify.
Additional customer support details
Virgin Casino FAQ section
The FAQ page, or ‘Support Center’, as Virgin Casino calls it, opens in a separate window. First comes the search bar, where you can insert keywords to find what you’re looking for. Next comes the section with promoted articles, which are usually the most commonly asked questions of the bunch. Finally, you’ll find seven query categories: Payments, Promotions, Accounts, Responsible Gaming, Technical, Games, and Geolocation.
Virgin Casino live chat
You’ll find the live chat bubble sitting in the bottom-right corner of the FAQ page. This service is available 24/7. The customer support agents are responsive, professional, and friendly. The widget, however, isn’t sticky, which means you need to open the Support Center page each time you’d like to use it.
Virgin Casino email
If you prefer, you can email the Virgin Casino customer support team. Click on the email tab at the top of the Support Center page to fill in the contact form and submit a request, remembering to attach any relevant screenshots. Someone will reply to you via email.
Virgin Casino phone support
You’ll see the Virgin Casino’s telephone number in the top-right corner of the Support Center page. This is also available 24/7, and it is toll-free, so you won’t incur any additional charges.
Usability: easy registrations
It takes less than 2 minutes to become part of the Virgin Casino US community. The registration form only requires you to fill in essential information such as username, password, and contact details.
When it comes to claiming bonuses, everything is laid out for you to see. There are no hidden terms, and codes are right there when you need them.
Menu options freeze when you scroll, meaning there’s no additional scrolling or clicking if you want to change the page. Having said that, everything is pretty simple – Virgin Casino could do with some more advanced options.
Usability facts
| Game filters | Yes, basic |
| Search function | No |
| Interface | Neutral |
| Other products | Bingo |
There is no search filter for the games. If you want to find a particular game, you’ll need to scroll through them all to find it.
Usability rating
- Quick and easy registration process
- Sticky main menu
- Very basic filtering system
- No game search function
The Virgin Casino site is so basic that a monkey could navigate through it. While this may seem like a good thing, its lack of filters and search function leaves a lot to be desired.
The registration process is quick and easy. I only needed to input basic contact details and didn’t need to disclose much personal information.
Overall, great if you’re still starting out, but if you know what you’re after, I’d recommend you try other online casinos like SugarHouse.
Virgin Casino in different states
Virgin is only available as an online casino in New Jersey. If you’re outside of NJ, we suggest checking out our top sweeps cash casinos, which are available across the US.
States available
Our final expert verdict
Virgin Casino is great for a beginner but not the best place for an advanced player.
The missing search function means you need to look through all the games each and every time, and even though the game count is limited, this can still be annoying.
Depositing is instant, but having to wait up to 10 business days to receive withdrawal funds isn’t ideal. Virgin Casino could do with adding a few more options for both depositing and withdrawing.
It’s not all bad, though. The online casino does offer regular promotions, power-ups, and bonuses for referrals. These only get better once you become a VIP.
Customer support is also top-notch at Virgin Casino – an extensive Support Center and 24/7 live chat service is always nice.
Navigation is user-friendly, registration is simple, and the Chat Corner community creates a friendly and homey vibe.
Overall, we’d recommend the site for those looking for a basic experience.
FAQs
In which states is Virgin Casino available?
The New Jersey Division of Gaming Enforcement regulated Virgin Casino US, which means that while you can access the demo versions of the games in other states, it is only available for real money gaming in New Jersey.
How can I play at Virgin Casino for real money?
If you want to play at Virgin Casino for real money, you first need to sign up. Only players who are residents of New Jersey can register. If you are one, then fill in the form and make your first deposit. You’ll also get some nice bonuses to help you out.
What is Virgin Casino’s withdrawal time?
While depositing at Virgin Casino is instant, withdrawing takes a little longer. It can take between 7 and 10 business days for your funds to reach you. Remember that you cannot use the same payment method as when depositing.
Is Virgin Casino legit?
Yes, it is. Virgin Casino forms part of Virgin Enterprises Limited, a well-known brand around the world. It processes your information using high-tech SSL encryption and follows all the necessary gambling and responsible gaming regulations. This makes it a safe place to play.