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Virgin online casino review

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Checked byCharlie Stamp,Paul Portanier
71/100 Expert rating by Claire S.
$100 Cashback
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An online version of Tropicana Casino Resort, Virgin Casino US comes with positive reviews. While the online site is a far cry from the land-based casino, you’ll be able to play 260+ real money games, including table games.

Join the Chat Corner for a community experience, win jackpot rewards when someone else hits one, and claim daily free games.

Virgin Casino offers gameplay across all devices and the support is 24/7 but is it worth your time? Our full Virgin Casino online review will reveal all.

Pros and cons

  • Daily free games
  • Top customer support
  • Regular tournaments
  • No live casino lobby
  • Non-existent search filters
  • Few payment providers

General ratings

71 / 100 Expert rating by Claire S
83Bonus rating
64Games rating
47Software rating
60Payments rating
77Safety rating
49Mobile rating
95Support rating
89Usability rating
How we rate
86% Playscore based on 10 critics
What is our Playscore?

General info

Launch date 2014
Company behind Virgin Enterprises

Editor’s note

This review is based on the operator’s current online offer in New Jersey. Data and analysis are accurate at the time of publishing but may be subject to change as the operator’s offer expands.

Expert verdict

Virgin Casino is great for a beginner but not the best place for an advanced player.

Depositing is instant, but having to wait up to 10 business days to receive withdrawal funds isn’t ideal. Virgin Casino could do with adding a few more options for both depositing and withdrawing.

It’s not all bad, though. The online casino does offer regular promotions, power-ups, and bonuses for referrals. These only get better once you become a VIP.

Customer support is also top-notch at Virgin Casino. An extensive Support Center and 24/7 live chat service is always nice.

Navigation is user-friendly, registration is simple, and the Chat Corner community creates a friendly and homey vibe.

Overall, we’d recommend the site for those looking for a basic online casino experience.

State differences

Virgin Casino is currently only available online in New Jersey. Players will need to be physically located in NJ to sign up, deposit, and play games.

Virgin Casino bonus: $100 cashback

Your first deposit of $10 or more at Virgin will trigger a bonus of up to $100 real cash back. If your net losses exceed 90% of your first deposit amount within seven days, you’ll get that back as real cash with no wagering requirements attached.

Use the Virgin Casino promo code shown below before placing your deposit to claim the full bonus available.

Bonus facts

Welcome bonus$100 Cash Back
Wagering requirement0x
Bonus codeBONUS10
No deposit bonusNo
Deposit bonusYes
Free spinsNo
VIP rewardsYes
Other bonusesDaily Free Spins, Refer a Friend, Seasonal Bonuses, Raffles

Virgin Casino online promotions change quite a lot depending on the time of year. These include regular offers such as daily free games, prize draws, and special promotions for specific national holidays. You can also get a bonus for friend referrals.

There are also social rewards via the Chat Corner feature that offers exclusive draws and competitions. The innovative Community Jackpot gives you a prize when someone else hits the jackpot on a selected game.

Bonus rating

83/100 Promotions page with lots of variety
  • Up to $100 cashback
  • Rewards each month-end
  • Refer a Friend program
  • No weekly promotions

While weekly bonuses at Virgin Casino are virtually non-existent, there’s still plenty going on on the promotions page.

Cashback as a welcome bonus is great, but I’d rather have a deposit match bonus since cashback is essentially only something you receive if you lose.

It does come with zero wagering requirements, meaning you’re refunded in pure cash rather than site credit. It’s not one of the best casino promotions in existence, but despite the low amount, the real cash refund makes it outclass many cashback bonuses.

The Daily Free Games give you a nice surprise at the end of the month. It’s a shame it’s only available on two games, but at least they have different themes.

Seasonal bonuses are great as they add on to the fun of holidays like Labor Day. It would be nicer to have some weekly ones on-site as there won’t always be a holiday to celebrate.

One thing I did like was the Chat Corner. Being able to socialize with players like myself on the same forum made the experience more authentic. It’s great that there are also prizes to be won, and the games aren’t all casino-based.

Then there’s the Community Jackpot, which you can win without even being online. It adds to the “Virgin Casino Family” vibe the Chat Corner promotes.

As far as the VIP program goes, it takes a while to get it. It would be nice if they had continued their Virgin Casino V*Points program. That said, the rewards that come with the VIP program are quite something. Imagine being invited to an exclusive event halfway across the world!

Games: 260+ slots and table games

Virgin Casino New Jersey offers gamblers 260+ games. Their collection is made up of 220+ slots and 39 table games including roulette and blackjack.

The game categories consist of video slots, exclusive slots, bingo, blackjack, craps, roulette, video poker, and baccarat.

Games facts

Expert’s pickSecrets of the Phoenix
Popular slot88 Fortunes
Table games39
Popular table game777 Blazing Blackjack
Live games19
Popular live gameCrazy Time
Average RTP96.27%
Demo-play availabilityAvailable

There are no jackpots currently available at Virgin Casino. However, you can find 90 Ball Bingo on offer with special jackpots running from 10 am to 11 pm EDT.

Games rating

64/100 Ideal for the new players
  • Variety of game types
  • Bingo available
  • No live casino

The game count is reasonably low at just over 260 titles. However, there is a good variety among the slot games in particular with Aztec, action, mystery, horror, and Asian being just some of the themes Virgin Casino online offers.

Demo versions are available for all the games. There are two free games which you’ll find under the ‘Free’ tab in the main menu. These form part of the Virgin Casino promotions.

There are 39 table games in total including roulette, blackjack, craps, and video poker. Considering that the average online casino in the US offers no more than 10 titles, the table game selection at Virgin Casino is quite good. That being said some of the best casinos can hit the 40+ mark.

The final verdict? Virgin Casino is great for new players who want to get the look and feel of an online casino, but I wouldn’t recommend it as a great place for advanced players who know what they want from an online casino lobby.

Additional games details

Virgin Casino slot games breakdown

The RTP varies from one game to another, but most are around the average 96.00% bracket. For a chance at a higher return, we recommend sticking to the slots with higher RTP.

We’ve put together a table with some of our recommended Virgin Casino slot games:

SlotGame studioTheoretical RTPVolatilityMax Payout
Crown of EgyptIGT95.03%Medium$25,000,000
BerryburstNetEnt96.56%Low – Medium$50,000
Ozzy OzborneNetEnt96.67%Medium$12,500
Hercules High & MightyBarcrest98.00%Medium$250,000
Queen of Winter WinsGamesys95.13%Low$7,500

Software: eight providers at Virgin Casino

There are eight software providers at Virgin Casino US. The Virgin Casino game lobby has a very heavy NetEnt presence and there are plenty of well-known game titles.

Software facts

Most popular slot softwareNetEnt
Number of software providers8
Live providers1
Most popular live softwareEvolution
Bespoke softwareYes
Download required?No

Virgin Casino’s providers also include NextGen Gaming, NYX Gaming, Williams Interactive, Barcrest, and Gamesys Software, which is Virgin Casino’s bespoke software.

Available software

Software rating

47/100 Average, but worth a try
  • Popular providers onboard
  • Bespoke software
  • Low number of providers

The low number of games may be due to the low number of providers. While our review revealed big names like SG Digital and IGT, the number is relatively low when considering other casinos.

While I understand software is expensive, I think Virgin Casino US could splurge on some other providers like Yggdrasil and Microgaming.

As things stand, they can’t compare to the likes of SugarHouse online casino’s 800+ games.

Housing bespoke software is great – it means you’ll be playing games you can’t find anywhere else. There are also special promos on these, which is something I do like.

The absence of live casino software providers is a deal-breaker for many. If you like roulette and blackjack, you’ll only find traditional table game software. Maybe add Evolution Gaming to the provider list?

Payments: four deposit and withdraw methods

There are just four available casino payment methods at Virgin Casino US. These are Visa, Mastercard, PayNearMe, and e-Check.

Deposits into your Virgin Casino account are instant as long as you follow the instructions of your payment method.

Payment facts

Category Details
Number of payment methods4
Popular payment methodVisa
Minimum deposit$10
Maximum deposit$10,000
Average deposit timeInstant
Minimum withdrawal$10
Maximum withdrawal$5,000
Average withdrawal time7 – 10 business days
Deposit feesNo fees
Withdrawal feesNo fees

To withdraw, you’ll either need to go to the Casino Cage at the land-based casino to collect in person or request an ACH Bank Transfer.

Since withdrawals are done through ACH Bank Transfer, you’ll need to wait between 7 and 10 business days to see your funds back into your bank account. If you opt for in-person withdrawals, though, you’ll receive your cash there and then.

Deposit methods

Withdrawal methods

Payments rating

60/100 Zero fees at Virgin Casino
  • No payment fees
  • Instant deposits
  • High deposit limits
  • Only four payment options
  • Jackpot counts in limits
  • Low max withdrawal limits

I think the Virgin Casino US payment system could use some improvement, especially when it comes to the selection of providers. There are only card and e-Check options available, which is rather limited.

Withdrawing is even more limited, with only in-person and ACH Bank Transfer choices.

A plus point is that Virgin Casino doesn’t impose any transaction fees. Although this is quite standard across online casinos, it’s not true for every US online casino.

Deposits are instant, so you won’t need to wait to play the games. Withdrawing, on the other hand, can take up to 10 business days, which is a bit of a bummer.

What’s more, jackpot winnings are included in the withdrawal limits of only $5,000 per transaction, so it may take you a while to see the cash if you’ve landed a big win.

The payment policy is clear and readily available for everyone, including non-registered users, so at least you know what you’re getting into before you commit.

Safety and security at Virgin Casino

VirginCasino US is the online casino version of the land-based establishment. It holds a valid license and a strong reputation as part of Virgin Enterprises Limited.

Safety facts

Categories Details
RNG auditing sealsNew Jersey Division of Gaming Enforcement
Responsible gaming sealsNCP Gambling, NJDGE, 800 Gambler
Licenses New Jersey Division of Gaming Enforcement
SSL encryption256-bit
Two-step authenticationNo
Ever blacklisted?No
Deposit, wager, time, and loss limitsAll available
Cooling-off periodAvailable

Virgin Casino US is a reliable real money casino that promotes responsible gaming heavily. It is licensed and regulated by the New Jersey Division of Gaming Enforcement. Its terms of use are prominently displayed in the footer of the site.

Licensed by

  • new-jersey-division-of-gaming-enforcement-logo
    New Jersey Division of Gaming Enforcement

Trusted by

  • 800-gambler logo
  • NCPG
  • ICRG
  • Gamblers Anonymous
    Gamblers Anonymous

Safety rating

77/100 A reputable online casino
  • Responsible gaming info
  • Transparent bonus info
  • Self-exclusion tools
  • No unique safety aspects

Everyone knows the brand, and Virgin Casino online casino is part of the land-based casino, Tropicana Casino and Resort. These two points add to the site’s reliability.

Virgin Casino US promotes safe and unproblematic gaming through responsible gaming guides. You can find detailed information related to the regulating bodies, limits, and self-exclusion in the links provided on-site.

The Virgin Casino customer support team is also available to help you with any questions you may have.

It’s great to see that you can control your spending by setting loss limits at Virgin Casino. Our reviewers found that you can do this through your account, via the responsible gaming links, or by contacting customer support.

The responsible gaming page provides a self-assessment questionnaire to help you understand when you need a break. You can block your account for a set period, or opt for a shorter cooling-off period. If you’re not sure which option is best for you, contact a customer support agent via live chat.

Customer support: live chat, email, phone, FAQs

Virgin Casino provides help to players via four different channels. You can contact them for help via 24/7 live chat, email, phone, or browse the help section of the site.

Support facts

Category Details
Cusmoter support availability24/7
Live chatYes
Email[email protected]
Contact number844-737-7616
On-page supportHelp section

When testing the service via the email and phone support options at Virgin Casino US support agents got back to us with professional and informative answers in just a few seconds.

Support rating

95/100 A smooth and speedy support experience
  • Support available 24/7
  • Available for non-players
  • Extensive help pages
  • Live chat is not sticky

It’s tough to find good customer support these days, which is why I was pleased with the service I received at Virgin Casino.

All customer support options are accessible through the question mark icon in the top-right corner of the page.

You’ll see the Virgin Casino’s telephone number in the top-right corner of the Support Center page. This is also available 24/7, and it is toll-free, so you won’t incur any additional charges.

Virgin Casino has a help center filled with FAQs and article responses, a toll-free phone service, email, and live chat options. The latter isn’t a sticky widget, though, which can be a bit off-putting.

When using the live chat you’ll be asked to add some query keywords, and a list of possible questions will appear. If you don’t find your answer, click on the ‘Live Chat’ button.

An agent was with us within a few seconds and answered our questions in detail – there was no need for clarification.

Virgin Casino usability

The registration form at Virgin Casino requires you to fill in essential information such as username, password, and contact details.

Two mobile screens showing the Virgin Casino homepage and slot page

While Virgin Casino is accessible through any browser on desktop, opening the site on mobile will prompt you to download the dedicated mobile application.

The Virgin Casino app is available on both Android and iOS devices.

Usability facts

Category Details
Mobile appiOS, Android
Mobile games availability99%
Ease of navigationGreat
Game filtersYes
Search functionNo
Loading speed 0.2 sec
UX and UI ratingGreat
Other productsBingo

There is a search function for all games on the site but there’s no games type filter to help narrow down what you are looking for. If you want to find a particular game, you’ll need to scroll through them all to find it.

Usability rating

89/100 Great design but needs some game filters
  • Quick registration process
  • Sticky main menu
  • Search function
  • Filter by menu only

The Virgin Casino site is so basic that a monkey could navigate through it. While this may seem like a good thing, its lack of solid game filters leaves a lot to be desired.

Virgin Casino US prompts you to download the app as soon as you enter the site’s URL into your browser. It’s always nice to have a mobile app but not required to play via mobile as you can continue in the browser.

Navigation is quite intuitive at Virgin Casino, but that’s probably because it’s so basic. Filtering systems are non-existent so you’ll have to browse through the entire catalog to find the game you’re looking for or look it up via search.

The registration process is quick and easy. I only needed to input basic contact details and didn’t need to disclose much personal information.

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