Virgin online casino review

While weekly bonuses at Virgin Casino are virtually non-existent, there’s still plenty going on on the promotions page.

Cashback as a welcome bonus is great, but I’d rather have a deposit match bonus since cashback is essentially only something you receive if you lose.

It does come with zero wagering requirements, meaning you’re refunded in pure cash rather than site credit. It’s not one of the best casino promotions in existence, but despite the low amount, the real cash refund makes it outclass many cashback bonuses.

The Daily Free Games give you a nice surprise at the end of the month. It’s a shame it’s only available on two games, but at least they have different themes.

Seasonal bonuses are great as they add on to the fun of holidays like Labor Day. It would be nicer to have some weekly ones on-site as there won’t always be a holiday to celebrate.

One thing I did like was the Chat Corner. Being able to socialize with players like myself on the same forum made the experience more authentic. It’s great that there are also prizes to be won, and the games aren’t all casino-based.

Then there’s the Community Jackpot, which you can win without even being online. It adds to the “Virgin Casino Family” vibe the Chat Corner promotes.

As far as the VIP program goes, it takes a while to get it. It would be nice if they had continued their Virgin Casino V*Points program. That said, the rewards that come with the VIP program are quite something. Imagine being invited to an exclusive event halfway across the world!

The game count is reasonably low at just over 260 titles. However, there is a good variety among the slot games in particular with Aztec, action, mystery, horror, and Asian being just some of the themes Virgin Casino online offers.

Demo versions are available for all the games. There are two free games which you’ll find under the ‘Free’ tab in the main menu. These form part of the Virgin Casino promotions.

There are 39 table games in total including roulette, blackjack, craps, and video poker. Considering that the average online casino in the US offers no more than 10 titles, the table game selection at Virgin Casino is quite good. That being said some of the best casinos can hit the 40+ mark.

The final verdict? Virgin Casino is great for new players who want to get the look and feel of an online casino, but I wouldn’t recommend it as a great place for advanced players who know what they want from an online casino lobby.

The low number of games may be due to the low number of providers. While our review revealed big names like SG Digital and IGT, the number is relatively low when considering other casinos.

While I understand software is expensive, I think Virgin Casino US could splurge on some other providers like Yggdrasil and Microgaming.

As things stand, they can’t compare to the likes of SugarHouse online casino’s 800+ games.

Housing bespoke software is great – it means you’ll be playing games you can’t find anywhere else. There are also special promos on these, which is something I do like.

The absence of live casino software providers is a deal-breaker for many. If you like roulette and blackjack, you’ll only find traditional table game software. Maybe add Evolution Gaming to the provider list?

I think the Virgin Casino US payment system could use some improvement, especially when it comes to the selection of providers. There are only card and e-Check options available, which is rather limited.

Withdrawing is even more limited, with only in-person and ACH Bank Transfer choices.

A plus point is that Virgin Casino doesn’t impose any transaction fees. Although this is quite standard across online casinos, it’s not true for every US online casino.

Deposits are instant, so you won’t need to wait to play the games. Withdrawing, on the other hand, can take up to 10 business days, which is a bit of a bummer.

What’s more, jackpot winnings are included in the withdrawal limits of only $5,000 per transaction, so it may take you a while to see the cash if you’ve landed a big win.

The payment policy is clear and readily available for everyone, including non-registered users, so at least you know what you’re getting into before you commit.

Everyone knows the brand, and Virgin Casino online casino is part of the land-based casino, Tropicana Casino and Resort. These two points add to the site’s reliability.

Virgin Casino US promotes safe and unproblematic gaming through responsible gaming guides. You can find detailed information related to the regulating bodies, limits, and self-exclusion in the links provided on-site.

The Virgin Casino customer support team is also available to help you with any questions you may have.

It’s great to see that you can control your spending by setting loss limits at Virgin Casino. Our reviewers found that you can do this through your account, via the responsible gaming links, or by contacting customer support.

The responsible gaming page provides a self-assessment questionnaire to help you understand when you need a break. You can block your account for a set period, or opt for a shorter cooling-off period. If you’re not sure which option is best for you, contact a customer support agent via live chat.

It’s tough to find good customer support these days, which is why I was pleased with the service I received at Virgin Casino.

All customer support options are accessible through the question mark icon in the top-right corner of the page.

You’ll see the Virgin Casino’s telephone number in the top-right corner of the Support Center page. This is also available 24/7, and it is toll-free, so you won’t incur any additional charges.

Virgin Casino has a help center filled with FAQs and article responses, a toll-free phone service, email, and live chat options. The latter isn’t a sticky widget, though, which can be a bit off-putting.

When using the live chat you’ll be asked to add some query keywords, and a list of possible questions will appear. If you don’t find your answer, click on the ‘Live Chat’ button.

An agent was with us within a few seconds and answered our questions in detail – there was no need for clarification.

The Virgin Casino site is so basic that a monkey could navigate through it. While this may seem like a good thing, its lack of solid game filters leaves a lot to be desired.

Virgin Casino US prompts you to download the app as soon as you enter the site’s URL into your browser. It’s always nice to have a mobile app but not required to play via mobile as you can continue in the browser.

Navigation is quite intuitive at Virgin Casino, but that’s probably because it’s so basic. Filtering systems are non-existent so you’ll have to browse through the entire catalog to find the game you’re looking for or look it up via search.

The registration process is quick and easy. I only needed to input basic contact details and didn’t need to disclose much personal information.